Lexmark X 950 User Manual

							Scanner ADF Cover Open
The ADF cover is open. The message clears when the cover is closed.
Scan Document Too Long
The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.
SMTP server not set up. Contact system administrator.
An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to
clear the message. If the message appears again, contact your system support person.
Some held jobs were not restored
To u c h  Continue to delete the specified job.
Note: Held jobs that are not restored stay on the hard disk and are inaccessible.
Unsupported disk
An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a
supported one.
31.xx Missing or defective [color] cartridge
Try one or more of the following:
1Remove and reinstall the specified print cartridge.
For instructions on removing a print cartridge, touch More Information.
2To u c h  Continue to clear the message.
Note: If the message is not cleared, then replace the defective print cartridge.
32.xx [color] cartridge part number unsupported by device
Remove the unsupported toner cartridge, and then install a supported one.
34 Incorrect paper size, check [paper source]
Try one or more of the following:
Load the appropriate paper or specialty media in the proper tray.
Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray. Make sure the paper size
matches the document you are trying to print.
To u c h  Continue to clear the message and print using a different tray.
Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are 
specified on the Print Properties or Print dialog settings. Troubleshooting291 
						

							Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make
sure the paper is large enough for the data being printed.
Cancel the print job.
34 Incorrect paper type, check [paper source]
Try one or more of the following:
Load the appropriate paper or specialty media in the proper tray.
Confirm that the wheel on Tray 1 is set to the paper type loaded in the tray. Make sure the paper type
matches the document you are trying to print.
To u c h  Continue to clear the message and print using a different tray.
Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are 
specified on the Print Properties or Print dialog settings.
Check that the paper type is correctly set. For example, if the MP Feeder Type is set to Universal, then
make sure the paper is large enough for the data being printed.
Cancel the print job.
35 Insufficient memory to support Resource Save feature
Try one or more of the following:
To u c h  Continue to disable Resource Save and continue printing.
To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and
then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save.
Install additional memory.
36 Printer service required
To u c h  Continue to clear the message or contact customer support.
37 
Insufficient memory to collate job
Try one or more of the following:
To u c h  Continue to print the portion of the job already stored and begin collating the rest of the print
job.
Cancel the current print job.
37 
Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
To u c h  Continue to stop the defragment operation and continue printing.
Delete fonts, macros, and other data in printer memory.
Install additional printer memory. Troubleshooting292 
						

							37 Insufficient memory, some Held Jobs were deleted
The printer deleted some held jobs in order to process current jobs.
To u c h  Continue to clear the message.
37 Insufficient memory, some held jobs will not be restored
The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.
To u c h  Continue to clear the message.
38 Memory full
Try one or more of the following:
To u c h  Cancel job to clear the message.
Install additional printer memory.
39 Complex page, some data may not have printed
Try one or more of the following:
To u c h  Continue to clear the message and continue printing.
Cancel the current print job.
Install additional printer memory.
40 [color] invalid 
refill, change cartridge
Replace the specified cartridge to continue printing.
51 Defective 
flash detected
Try one or more of the following:
To u c h  Continue to clear the message and continue printing.
Cancel the current print job.
52 Not enough free space in 
flash memory for resources
Try one or more of the following:
To u c h  Continue to clear the message and continue printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in 
flash memory.
Upgrade to a larger capacity 
flash memory card. Troubleshooting293 
						

							53 Unformatted flash detected
Try one or more of the following:
To u c h  Continue to stop the defragment operation and continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require
replacing.
54 Network [x] software error
Try one or more of the following:
To u c h  Continue to continue printing.
Turn the printer off, wait for about 10 seconds, and then turn the printer back on.
Upgrade (flash) the network firmware in the printer.
54 Serial option [x] error
Try one or more of the following:
Check that the serial cable is properly connected and is the correct one for the serial port.
Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the
printer and host computer.
To u c h  Continue to continue printing.
Turn the printer power off and then back on to reset the printer.
54 Standard network software error
Try one or more of the following:
To u c h  Continue to continue printing.
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
55 Unsupported option in slot [x]
1Turn the printer 
off.
2Unplug the power cord from the wall outlet.
3Remove the unsupported option card from the printer system board, and then replace it with a
supported card.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on. Troubleshooting294 
						

							56 Parallel port [x] disabled
Try one or more of the following:
To u c h  Continue to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel 
Buffer menu item is not set to Disabled.
56 Serial port [x] disabled
Try one or more of the following:
To u c h  Continue to clear the message.
The printer discards any data received through the serial port.
Make sure the Serial 
Buffer menu is not set to Disabled.
56 Standard USB port disabled
Try one or more of the following:
To u c h  Continue to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled.
56 Standard parallel port disabled
Try one or more of the following:
To u c h  Continue to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel 
Buffer menu item is not set to Disabled.
56 USB port [x] disabled
Try one or more of the following:
To u c h  Continue to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu is not set to Disabled.
58 Too many disks installed
1Turn the printer 
off.
2Unplug the power cord from the wall outlet.
3Remove the excess disks.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on. Troubleshooting295 
						

							58 Too many flash options installed
1Turn the printer 
off.
2Unplug the power cord from the wall outlet.
3Remove the excess 
flash memory.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
58 Too many trays attached
1Turn the printer 
off.
2Unplug the power cord from the wall outlet.
3Remove the additional trays.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
59 Incompatible tray [x]
Try one or more of the following:
Remove the specified tray.
To u c h  Continue to clear the message and continue printing without using the specified tray.
61 Remove defective disk
Try one or more of the following:
Remove the defective printer hard disk.
Install a different printer hard disk before performing any operations that require a printer hard disk.
62 Disk full
Try one or more of the following:
To u c h  Continue to clear the message and continue processing.
Delete fonts, macros, and other data stored on the printer hard disk.
Install a printer hard disk with larger capacity.
63 Unformatted disk
Try one or more of the following:
To u c h  Continue to clear the message and continue printing.
Format the printer hard disk.
If the error message remains, the hard disk may be defective and require replacing. Troubleshooting296 
						

							80.xx Fuser life warning
Order a replacement fuser immediately. When print quality is reduced, install the new fuser, following
the instruction sheet that came with the replacement part.
To u c h  Continue to clear the message and continue printing.
80 Replace fuser
1Replace the fuser using the instruction sheet that came with the replacement part.
2To u c h  Continue to clear the message and continue printing.
80 Scanner maintenance required, use ADF kit
Contact customer support, and report the message. The printer is scheduled for maintenance.
80 Scheduled maintenance [x]
Contact customer support, and report the message. The printer is scheduled for maintenance.
80 Replace paper pick rollers in [paper source], use parts and instructions
in tray 1 compartment
Try one or more of the following:
To u c h  Continue and replace later to ignore the message and continue printing.
Note: Worn or defective paper pick rollers may cause paper jams.
Replace the worn or defective paper pick rollers, and then touch Rollers replaced to clear the message
and continue printing.
82.xx Replace waste toner bottle
1Replace the waste toner bottle.
For instructions on replacing the waste toner bottle, from the printer control panel touch More
Information.
2To u c h  Continue to clear the message and continue printing.
82.xx Waste toner bottle missing
Reinsert the waste toner bottle into the printer. Troubleshooting297 
						

							82.xx Waste toner bottle nearly full
Order a replacement waste toner bottle immediately.
1Replace the waste toner bottle.
For instructions on installing the waste toner bottle, from the printer control panel touch More
Information.
2To u c h  Continue to clear the message and continue printing.
84 unsupported [color] photoconductor
Remove the specified photoconductor, and then install a supported one.
84.xx [color] photoconductor missing
Install the specified color photoconductor, following the instruction sheet that came with the replacement
part.
84.xx [color] photoconductor nearly low
1Order a replacement photoconductor.
2When print quality is reduced, install the new photoconductor, following the instruction sheet that came
with the replacement part.
3To u c h  Continue to clear the message and continue printing.
84.xx [color] photoconductor low
1Order a replacement photoconductor immediately.
2When print quality is reduced, install the new photoconductor, following the instruction sheet that came
with the replacement part.
3To u c h  Continue to clear the message and continue printing.
83.xx Transfer module missing
Insert the transfer module into the printer.
84.xx Replace [color] photoconductor
1Replace the photoconductor, following the instruction sheet that came with the replacement part.
2From the printer control panel, touch Continue to clear the message and continue printing. Troubleshooting298 
						

							88.2x Replace [color] cartridge
The specified toner cartridge is empty.
1Replace the specified toner cartridge.
2To u c h  Continue to clear the message and continue printing.
88.xx [color] cartridge low
1Order a replacement toner cartridge immediately.
2To u c h  Continue to clear the message and continue printing.
Note: Continue printing until the 88.xx [color] cartridge very low message appears.
88.xx [color] cartridge very low
The specified print cartridge is very low. If you do not have a replacement toner cartridge, then order one
immediately.
1For instructions on replacing a print cartridge, from the printer control panel touch More Information.
2To u c h  Continue to clear the message and continue printing.
2yy.xx Close flatbed cover and load originals if restarting job
Try one or more of the following:
To u c h  Cancel job to cancel the job and clear the message.
To u c h  Scan from automatic feeder to resume the scan job from the ADF immediately following the
last successfully scanned page.
To u c h  Scan from 
flatbed to resume the scan job from the scanner glass immediately following the last
successfully scanned page.
To u c h  Finish job without further scanning to end the scan job at the last successfully scanned page.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further
for copying, faxing, and e-mailing.
280.06 Paper missing
Try one or more of the following:
To u c h  Continue to clear the message.
To u c h  Cancel job to cancel the job and clear the message.
To u c h  Scan from automatic feeder to resume the scan job from the ADF immediately following the
last successfully scanned page.
To u c h  Scan from flatbed to resume the scan job from the scanner glass immediately following the last
successfully scanned page. Troubleshooting299 
						

							To u c h  Finish job without further scanning to end the scan job at the last successfully scanned page.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further
for copying, faxing, or e‑mailing.
To u c h  Restart job to clear the message and start a new scan job with the same settings as the previous
job.
840.01 Scanner disabled by admin
Print without the scanner or contact your system support person.
840.02 Scanner disabled. Contact system administrator if problem
persists.
Try one or more of the following:
To u c h  Continue with scanner disabled to return to the home screen, and then contact your system
support person.
To u c h  Reboot and automatically enable scanner to cancel the job.
Note: This attempts to bring the scanner back online.
1565 Emulation error, load emulation option
The printer automatically clears the message in 30 seconds, and then disables the download emulator on
the firmware card.
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the host computer, print server, option, or other
network device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then
turn the printer back on. This often 
fixes the problem. Troubleshooting300