Comdial DIGITECH Digital Telephone System Instructions Manual

							System OperationIMI 66-083
MAKING CALLS
OUTSIDE LINE CALLING
l Press line button to select line.
NOTE: Selecting a line is not necessary if:l
A priority line has been assigned to a telephone (prime
line feature enabled).l
The telephone automatically picks an idie line for use
when the handset is lifted (idle line preference feature
enabled).
l Listen for dial tone.
l Dial number.
When 
party answers,l Lii handset.
To end call,
l Hang up handset.
LINE GROUP ACCESS
If the system provides line groups,
l Press ITCM.
l Dial line group access code
9 = line group 1
81 = line group 2
82 = line group 3
83 = line group 4l
Listen for dial tone.l Dial number.
LINE AND LINE GROUP QUEUING
When a line or line group is busy, a station can be
placed in a queue to await the availability of it.
To queue for a busy line,l Press HOLD.
l Press line button of busy line. A short tone burst
will sound. When line is free, station will sound
several quick tone bursts.
To queue for a busy line group,
l Press ITCM.
l Dial line group access code (9.81,82,83).
l Hear busy tone.Dial 
G# 8 and hang up. When line group is free,
station will sound several quick tone bursts.
Lii handset, hear line dial tone, and place call.
To cancel queuing,
Press 
ITCM.
Dial # 8, and hang up.
INTERCOM CALLING
Intercom calls may be manually dialed or
automatically dialed using a preprogrammed Direct
Station Selection (DSS) button.
VOICE CALLING
To voice call an Intercom statlon,
l Lift handset.
l Press ITCM.
l Dial extension number. (To call system operator,
dial 0.)
l Speak to called party.
To voice call a DSS number,l Lii handset.
l
Press programmable button that is programmed for
desired station.
l Speak to called party.
NOTE: The outside line is automatically placed on
hold when a DSS button is pressed or when
the 
ITCM button is pressed prior to manually
dialing an intercom extension number.
TONE CALLING
To tone call an Intercom statlon,l Lii handset.
l Press ITCM.
l Dial extension number.
l Press ITCM again. Called telephone will ring.
NOTE: Some systems may be programmed to tone
signal as the first option. Pressing 
ITCM a
second time is not necessary in this case5-2 
						

							IMI 66-083System Operatjon ,
To tone call a DSS number,
l Liit handset.
l Press programmable button that is programmed for
desired station.
l Press ITCM. Called telephone will ring.
NOTE: The lights 
(LEDs) adjacent to programmable
buttons indicate status of DSS telephones:
DARK indicates idle telephone, STEADY-ON
indicates telephone in use. FLASHING
indicates station is ringing (providing station
monitoring is enabled).
SECURE OFF-HOOK
VOICE ANNOUNCE (SOHVA)
To make a secure voice announcement to another
station that is off-hook or busy on a call,
If the calling station has a SOHVA originate button
programmed,
Lift handset.
Make intercom call and hear busy signal.
Press SOHVA button and hear SOHVA warning
tones (six quick tone bursts). If busy signal
continues, message cannot be delivered until called
party picks up handset; however, called station will
sound intercom ringing.
Deliver message.
Wait on line for reply.
If the calling station 
ddes not have a SOHVA button
programmed,l Lii handset.
l Make intercom call.l
Hear SOHVA warning tones (six quick tone bursts).
If busy signal sounds, message cannot be delivered
until called party picks up handset; however, called
station will sound intercom ringing.
If calling from an LCD speakerphone,
l Called station may send non-verbal message
response for display. As non-verbal response
message is displayed, calling station is
disconnected.
SPEED DIALING
To dial station speed dial numbers,l
Press keypad digit 0 - 9 for desired personal speed
dial number.
OR-
If 
on line listen to dial tone,l
Press HOLD and then press desired keypad digito-9.
To dial system speed dial numbers,
0 Press *.
l Press keypad digits 01 - 99 for desired system
speed dial number.
-OR-
If on line listen to dial tone,
l Press HOLD +# and then press desired keypad
digits 
01 - 99.
AUTOMATIC DIALING
To automatically dial numbers,
l Press desired programmable button.
l If desired programmable button is also programmed
for DSS (one-button intercom) calling.
l Press HOLD and then press desired programmable
button.
AUTOMATIC REDIALING
To activate automatic redial,
l Press programmable button pre-programmed for
that purpose. 
ITCM light flutters while auto redial is
active.l
Number will be dialed once a minute for ten minutes.
If called number Is busy,
l Press auto redial programmable button to
immediately start the re-dial cycle.
If call is answered,
l Take control by liiing handset. If control is not
taken, call will drop.
To cancel automatic redial,l
Press auto redial button, lift and replace handset, or
press any station button.
NOTE: Any user originated station activity during
automatic redial 
will cancel the feature.
LAST NUMBER REDIAL
The last number previously dialed can be
automatically redialed with one-button or two-button
action.
l Dial #. (If on-line listening to dial tone, press HOLD
then dial #.)l
Listen for ringing or busy tone.
- Ringing tone: When party answers, Iii handset.
- Busy tone: Press MNTR (SPKR) to disconnect.5-3 
						

							System ‘OperationIMI 66-083SAVED NUMBER 
REDIAL
The first 16 digits of the last manually dialed number
can be saved for later redial.
To dial a saved number,
l Lii handset. Listen for dial tone.
l Press HOLD then press pre-programmed
To 
save the number,
lPress programmable button designated by class Of
service programming for this purpose.programmable button.HOLDING CALLS
MANUAL HOLD
To place call on hold,
l Press HOLD. Status light will flash for line calls.
Intercom hold causes intercom light to flash
To retrieve held call,
l Press button with flashing light.-OR-.
For line calls, press TAP if station does not have
line appearance.EXCLUSIVE HOLD (Only your telephone can
retrieve held cell.)
l Press HOLD twice.HOLD RECALL FEATURE
After a preprogrammed length of time, a call placed on
hold will automatically ring back to the telephone
which placed it on hold. If the call is on exclusive hold,
it will revert to manual hold after the hold recall time
period. The call can then be retrieved by anyone with
that line appearance.DIRECT STATION HOLD
To place a call on direct hold (park a call at a
particular station),
l While on line, press ITCM (outside call placed on
hold).
lDial +k 9 0 plus extension number of station to
receive parked call.
To retrieve direct hold call,
l From the hold receiving extension, Dial # 9 0.
l From the station which placed call on hold,
- Dial * 4 plus the extension number of hold
recelvlng statlon.CALL PARK
To park a call with Park button (user programmed
programmable button),
l Press Park button. Light associated with button will
turn on.
To manually park a call,
l While on line, press ITCM.
l Dial Q.
l Dial a park orbii access code (91 - 99).
NOTE: lf a parked call is not retrieved within a
programmable limit (0 -6 minutes, O-never
recalls), it 
reverts to the parking station as a
standard held call.
To retrieve parked call wlth Park button (user
programmed programmable button),
l Press lighted Park button.
To manually retrieve a parked call,
l From any extension, press ITCM.
l Dial i.
l Dial a park orbii access code (91-99).TRANSFERRING CALLS
SCREENEDTRANSFER
To transfer a call to another statlon In the system,
l Answer outside call (Do not press HOLD.)
l Press TRANSKONF. (Outside call is placed on
hold automatically.)
lDial extension number of party to be transferred to
(or press DSS button for one-button intercom
calling).
l When intercom patty answers, announce call and
line number.
l Hang up handset. 
						

							IMI 66-083System Opera%on .
If the called party Is busy or does not answer,l
Press TRANSEONF button or flashing line button
to retrieve call.
UNSCREENED TRANSFER
To transfer a call to another station In the system,
l Press TRANS/CONF. (Outside call is placed on
hold automatically.)
l Dial extension number of party to be transferred (or
press 
DSS button for one-button intercom calling).
l Hang up handset. If transferred call is not received
after pre-programmed length of time, it will ring back
at transferring station.
l Answer outside call. (Do not press HOLD.)To answer recall of transferred call,
l Press TAP button.
CONFERENCING
Conferencing can include the originating station and
up to four outside lines, or four additional stations, or a
combination of stations and lines to a maximum total
of five parties.
FIVE-PARTY CONFERENCE
To set up a conference that includes outside lines,
intercom stations, or a combination of both (maximum
of five parties, originator plus four additional parties).
1. Make first call.
2. Press TRANSICONF. Call is placed on hold
automatically.
3. Make next call.
4. Press TRANQCONF. Conference is established.
5. Repeat steps 2 
- 4 to add up to two more parties.
NOTE: When setting up a conference call with outside
lines and inside stations, you must call the
outside lines first.
To continue conference with last conferee after
outside lines (up to three) have dropped out of
conference,
l Press line button of remaining party.
To drop outside lines from conference,
l Press HOLD to place all lines on hold before caller
hangs up. Not doing this will result in a tone
sounding in the handset receiver, interrupting the
remaining conferees.
To retrieve remaining lines and bring back Into
conference,l
Repeat five-party conference procedure for all
remaining lines.
UNSUPERVISED CONFERENCE
CALL 
(Maximum of Two Outside Lines)
Dropping out of a conference call and leaving up to
two outside lines in conference together is known as
an unsupervised conference call
To do this, dial # and hang up.
NOTE: Conference volume levels are dependent upon
the quality of the external lines.MESSAGING
MESSAGE WAITING CONTROL
The message waiting light at any telephone can be
turned on from another telephone to alert the user that
a message awaits pickup. The ability to control
message wafting lights is enabled by class of service
programming and is usually limited to one station in
the system. This station is designated as a central
message desk.
To turn off MW light from central message
desk,l Press 
ITCM.l Dial 
#3.l
Dial extension number of station that was alerted.
(The MW light of called station will turn off 
.)
To turn on MW light from central message
desk,l Press 
ITCM.l Dial 
+N 3.
l
Dial extension number of station to be alerted. (The
MW light of called station will flash.)
To turn off MW light while delivering message,l Press 
ITCM.5-5 
						

							System OperationIMI 66-083
To receive message at an alerted station,
9 Observe flashing MW light.l 
Lit handset.
l Press 
ITCM HOLD.
l Connection to message desk is automatic.
LCD MESSAGING
System supplied messages can be set at a station to
be displayed by a calling LCD speakerphone
To turn on message,
l Press ITCM.l Dial 
% 02
l Dial message code number (1 - 0). See attendant
for list of messages available.
l Press MNTR (SPKR). Intercom light flashes.
The default messages of “BACK AT” and “CALL” may
be provided for use:
If “BACK AT” is provided as message 
1, then dial time
in twelve-hour format after dialing message access
code 1.
If “CALL” is provided as message 2, then dial
extension that calls are forwarded to after dialing
message access code 2.
To turn off message,
l Press ITCM.l Dial # 02.
To send message for assistance while idle or on a
call,l Press ASSIST button.
l If extension number of assisting station is not
programmed, press DSS button for it. If assisting
station is idle, tone burst sounds and message
appears on display. If it is busy, message appears
when it becomes idle.STATION-TO-STATION MESSAGING
If a station has BLF appearance at another station, a
call-back message indication can be left at that station.
To activate messaging,
l Make intercom call and hear ring-back tone.
l Dial % 7. BLF light at called station flutters.
To cancel messaging,
l Press ITCM.l Dial # 7.
l Dial extension number of station at which message
call-back indication was left.
To answer messaging,
l Press DSS button associated with lighted BLF light.VOICE ANNOUNCE BLOCKING
To block voice calls,
l Press ITCM.l Dial 
G+ 2.
To unblock voice calls,l Press 
ITCM.l Dial # 2.
LINE MONITORING
To activate while on a call,
l Press MNTR (SPKR). Monitor light will turn on.
l Hang up handset.
NOTE: 
If a distant party places the call on hold, the
To cancel,
l Lii handset to resume conversation-OR-
l Press MNTFI (SPKR) to disconnect. Monitor light
will turn off.
station user can monitor in a handsfree
manner until the party returns, and then lift the
station handset to resume the call. 
						

							MI 66-083System Operation .,RECALL/FLASH
FLASH
PBX, CENTREX and custom calling services may
require this feature.
If a system has been conflgured for flash,l
Press TAP to generate a timed flash signal.
RECALL
This feature provides disconnect and dial tone recall.
If a system has been configured for recall,
l Press TAP to disconnect current call and receive a
new dial tone for another call.
NOTE: A system can be configured for either flash or
recall but not for both.PAGING
EXTERNAL PAGING
Requires external paging unit.l 
Ltft handset.
l Press ITCM then dial 89.-OR-l
Press programmable button programmed for paging
access.
l Make paging announcement and hang up.ALL-CALL AND ZONE PAGING
To paw,l Lii handset.
l Press 
ITCM.l
Dial zone number - (84,85,86, or 87 for all-call).
l Make announcement.
l Hang up handset or wait on line for an answer.
MEET-ME PAGE (Answerback of Page)
To answer all-call or zone page from any
telephone,l Lii handset.
l Press ITCM.l Dial 88.
0Meet paging party on line for private conversation.DO NOT DISTURB
To activate (silence statlon rlnger and appear busy
to Intercom calls),Through class of 
servlce programmlng, a statlon
can be allowed to override a do not disturb (DND)
condltlon at another statlon.l Press programmable button pre-programmed for
this purpose. (Associated light will turn 
on).
NOTE: The calling party will hear two quick tone
bursts every 1.5 seconds.The feature cannot
be overridden by the calling party.
If DND overrlde Is allowed,
l Make intercom call and hear busy signal.
l Dial G+ 09. An intercom call rings at the called
station.
To cancel,
l Press programmable button again. (Associated
light will turn off 
.) 
						

							System OperationIMI 66-083MUTE 
/ HANDSFREE ANSWER INHIBIT
To prevent distant party from hearlng while hand-
set Is lifted,
l Press MUTE. MNTR (SPKR) light will flutter.
To resume two-way conversation,
l Press MUTE. MNTR (SPKR) light will turn off.
TO block out handsfree answer Of intercom CalIS,
l Press MUTE. MNTR (SPKR) light will flutter.
To release handsfree answer of Intercom calls,
l Press MUTE MNTR (SPKR) light will turn off.PULSE/TONE SWITCHING
If the local telephone servlce Is pulse (rotary) but
tone generation Is requlred during the call, convert
to tone while dlallng as follows:NOTE: Pulse/Tone 
SwitChinQ can be programmed into
auto dial numbers by pressing 
#during number
storage.
l
Press # at point in dialing sequence where
conversion to tone is required. (System will switch
back to pulse dialing when call is ended.)PERSONAL RINGING TONES
A station user can select one of four different ringingFREQUENCYWARBLE
tones for use at a station.
TONEPAIRRATE
o Press ITCM +% f.TONE1666/571 Hz16Hz
l Dial 4.
TONE 21000/800 Hz16Hz
l
Dial 1, 2,3, or 4 (selects tones 1,2,3, or 4).
TONE 3666/571 Hz23 Hz
TONE 4
1000/800 Hz23 HzBACKGROUND MUSIC
Music must be supplied by the system before it can be
turned on at a telephone.Background music, whenl Adjust loudness of music with call monitor speaker
volume control.
supplied, automatically turns off during calls.
To turn music off,
To turn music on,
l Press ITCM.l Press 
ITCM.
l Dial t 1. MNTR (SPKR) light will turn on.l Dial # 1.
MNTR (SPKR) light will turn off.5-8 
						

							IMI 66-083System Operation ,
CALL FORWARD
A station user can designate another station to be the
recipient of just the intercom calls and prime line calls
that are directed to the user’s station or the recipient of
all calls that are directed to the user’s station.CALL FORWARD - ALL
To forward all calls to another telephone,
Press ITCM.
CALL FORWARD - PERSONAL
Dial + 5.
Dial extension number of station to which calls are to
be forwarded.
To cancel all call forward,
Press ITCM.Dial 
# 5.
NOTE: For each intercom call received during call
forward, a ring reminder (short tone burst) will
be heard at the called station to remind the
user that calls are being forwarded.
To forward Intercom calls and prime line to
another telephone,
l Press ITCM.l Dial 
+# 05.
l
Dial extension number of telephone to which calls
are to be forwarded.
To 
cancel intercom call and prime line forwarding,
l Press ITCM.
6 Dial # 05.
AUTOMATIC CALL-BACK
To arrange for the system to call back when a
busy telephone becomes Idle,l Lll handset. Called telephone will ring.
NOTE: Call-bad< is cancelled if handset is not lifted.
l Make intercom call. Hear busy signal.l Dial 
* 6.
l
Hang up. Calling telephone will ring when called
telephone becomes idle.
To answer call-back ring,To cancel automatic call back before It rings,
l Press ITCM.l Dial # 6.
l ‘Hang up.CALL WAITING
A call waiting tone can be sent to a busy station while
the calling station watts on line for an answer.
To activate call waltlng,
l Make intercom call and receive busy signal.l
Dial +N 0 1. (Called and calling parties hear three
short tone bursts.1
To cancel call waltlng.
l Hang up handset.
To answer a call waiting tone,
l Hear three short tone bursts over existing
conversation.
l Complete present call or place it on hold.r
0 Wait on line for an answer.l Hang up. Waiting call will begin ringing.
l Lit handset to answer. 
						

							System’OperationIMI 66-083SERVICE OBSERVING
A station can be programmed by system class of
service to allow the user to 
monitor a conversation at
another station in an 
un-announced and muted
manner.
l Press ITCM.l Dial # 03.
. Dial extension number of station to be monitored.
l Monitor the in-progress call.
To end observation,
l Press MNTR (SPKR).EXECUTIVE OVERRIDE
A station can be programmed by system class of.
service to allow the user to break into a conversation
at another station..
l Make an intercom call, and hear busy signal.Dial 
+ 03. A warning tone will sound at the called
station.
Join in-progress call.ACCOUNT CODE OPERATION
Account codes are assigned by SMDA class of service
programming and are used by the system to identify
calls by category, or special grouping, for SMDA call
reporting purposes. Enter an account code while on
line either before an outgoing call is dialed, after the
distant party has hung up, or during a call. Account
code entry is voluntary. If it is not entered, an
outgoing call will still go through or an incoming one
can still be completed. To enter an account code, first
either dial the entry code or press an ACCOUNT
CODE button 
(if one is assigned by class of service
programming). After doing this, dial the account code
number.
OUTGOING CALL
WITHOUT ACCOUNT CODE BUTTON
Select line. Display on LCD speakerphone will
prompt for account code entry if feature is active.
Press 
ITCM * 0 4. Line is automatically placed on
hold.
Dial account code. Listen for dial tone. If error tone
sounds or error message shows on LCD, check
account code for validly and re-enter correct code.
Dial number to be called.
WITH ACCOUNT CODE BUlTON
l Select line. Display on LCD speakerphone will
prompt for account code entry if feature is active.
l Press ACCOUNT CODE button. Associated LED
will flash while system awaits account code entry. 
Itwill turn off when account code is entered.It will
also turn off after 10 seconds with no account code
entry or if button is pressed a second time (to void
entry requirement).
Dial account code number. If error tone sounds or
error message shows on LCD, check account code
for validly and re-enter correct 
code.
Dial number to be called.
INCOMING CALL
WITHOUT ACCOUNT CODE Bull-ON
l Answer call.
l Press ITCM +# 0 4. Incoming call is automatically
placed on hold.
l Dial account code. lf error tone sounds or error
message shows on LCD, check account 
code for
validity and re-enter correct code.
lPress line button to return to call.
WlTH ACCOUNT CODE BUTTON
l Answer call.
l Press ACCOUNT CODE button and dial account
code number anytime during call.If error tone
sounds or error message shows on LCD, check
account 
code for validity and re-enter correct code.
NOTE: The ACCOUNT CODE button will on/y work
when account codes have been programmed
by SMDA class of service programming. 
						

							IMI 66-083System Operatjon .
SPEAKERPHONE OPERATION
The optional speakerphone can use the previously
described features in a handsfree manner. Handsfree
calling and answering is as described below.
To place a call,
l Press line button or ITCM.l
Dial number or press programmable button.l
When party answers, speak toward the telephone.
To answer a call,
l Press a line button.
l Speak toward the telephone.
To end a call,
o Press SPKR.
To 
switch from speakerphone to handset,
l 
Ltt handset.
To 
switch from handset to speakerphone,
l Press SPKR.
l Hang up handset.DEPARTMENTAL STATION OPERATION
When a station is within a departmental group of
stations, the station user can place the station in either
an off-duty or a wrap-up mode. In either mode the
station will refuse an outside or transferred call. The
call will then skip to the next station in the department.To p/ace station in off-duty mode, press DND button.
Calls ring at another departmental station.
To return to 
on-duty mode, press DND again.
To p/ace station in wrap-up mode, press SHIFT DND
buttons. Calls ring at another departmental station.
To 
return to on-duty mode, press SHIFT DND again.STATION USER PROGRAMMING
AUTODIAL PROGRAMMING
Autodial numbers can be programmed at any
programmable button locations that do not have a line
assigned to them. They can also be programmed as a
secondary function at every 
DSSIBLF memory
location. Typical 
autodial numbers are: frequently
dialed telephone numbers or extension numbers, or
frequently used host system or button system feature
codes. When programming an 
autodial number, first
decide over which line the call must be made. Then,
determine the digits which normally have to be
manually dialed to reach the called party or feature.
This line selection and digit sequence can be stored
as an 
autodial for later one or two-button access. lf
line pre-selection is not programmed, the system will
automatically pick the prime line assigned to the
telephone (if enabled), or pick the last used line at that
station and place the call over that selection.
To program 
autodlal numbers,l Press 
ITCM f +k 1.
l
Press desired programmable button. Listen for fast
tone bursts.Press specific line button, 
ITCM button, or dial 1 - 4
for line groups, to store line pre-selection.
-OR-
If no line pre-selection is desired, dial 0 (system will
choose last line used at calling station).
Dial the number sequence to be stored. (Up to
sixteen digits can be stored. Valid digits include 0 
-
9, #, and *).
l To store a pause if required, press HOLD.
l To store a hookflash if required, press TAP.
To store another number,l Press 
TRANSEONF.
l Press next programmable button.
l Make line pre-selection if desired.
l Dial number for storage.l
Repeat this procedure until all desired numbers are
stored.
To end autodlal programming,
l Press MNTR (SPKR).i