Comdial DIGITECH Digital Telephone System Instructions Manual

							INTEGRATED CALL COSTING
Call costing provides a means of establishing costing to be applied to outside calls made from system telephones.Call costing computes charges for
a call after it is completed.It does not restrict dialing as toll restriction does. The system provides several ways of establishing call costing. They are
as follows:
l Exception tablesl Area code band tables
l Zone call band tablesl Call rate tables
l Office code band tablesl Call rate table of last resort
With this range of costing methods, it is possible to apply reasonable rates for the entire country.Call costing is applied to a dialed number as
described below.The call costing process is illustrated by the diagram shown in 
Figure 4-2.
1. EXCEPTION TABLES (LOCAL CALLS AND LONG DISTANCE CALLS)
All calls are first compared to entries in 4 exception tables (one entry per table). These tables provide the first orioritv level of costing.
The tables are
searched on a first match basis. This means that the first programmed entry that matches the call is the one that is used. A search is not made for the
best possible match. Matched calls are costed with values programmed into the call rate tables that are assigned to the exception tables. Use
exception tables to provide very specific exceptions to a bracket of calls similar to the following example.
Example: With all calls to area code 804 costed per a particular rate, make an exception for 804-555-1212 by programing exception table 1 with that
number.Since exception table entries are the highest priority, the values in the call rate table assigned to exception table 1 are applied to all calls
made to the 804-555-l 212 number.
e2. OFFICE CODE BAND TABLES (LOCAL CALLS)
8Calls that do not match exception tables are measured for the number of digits dialed. Calls with numbers that are have less than 10 digits (local calls)
are compared to entries in office code banding tables. Office code band tables are the second 
nriority level of costing for local calls.
They provide a
means of assigning local office codes into different bands and applying a separate call costing rate table to each band.Bands 1 
- 7 are associated
with call rate tables 18 
- 24 respectively. Use office code band tables to cost calls made within a specific area code but to sites located at different
geographic distances from the calling location.
Example: A telephone company exchange consists of office codes 976,977, and 978.Off ice code 976 is assigned to an outlying area while off ice
codes 977 and 978 are assigned to the heart of the city.Assign 977 and 978 to one office code band table and 976 to another one.
Program a special
call costing rate for each banding table. Then, calls that are made to 976-nnnn are costed at a different rate than calls that are made to 977-nnnn or
978~nnnn.
3. ZONE CALL BAND TABLES (LONG DISTANCE CALLS)
In certain heavily populated geographic areas, different area codes exist within the same geographic distance, or zone, from the calling location.
In
these cases, use zone call band tables to cost calls based upon the zone, or geographic distance, from the caller.
All calls that do not match exception tables are measured for the number of digits dialed. Those calls with numbers that have 10 digits or more (long
distance calls) are compared to entries in the zone call band tables. Zone call band tables are the second orioritv level of costing for long distance
calls. They provide a means of assigning office 
codes and corresponding area code into different zones and applying a separate call costing rate table
to each zone. Zone call band tables 1 
- 4 are associated with call rate tables 25 - 28. A call must match both the office code and area code of an entry
before it is costed by a zone call band table.
Example: Zone 1 contains area code 203 with office codes 445 and 456.It also contains area code 412 with office code 508. Zone 2 contains area
code 203 with office code 545. Zone 2 also contains area code 412 with office code 654. Zone 1 is costed at one rate and zone 2 is costed at another
rate. A call made to 
1-203~445nnnn, 1-203-456~nnnn, or, l-41 2-508~nnnn is costed at a different rate than a call made to l -203-545-nnnn or
l-41 
2-654-nnnn. 
						

							4. AREA CODE BAND TABLE (LONG DISTANCE CALLS)
Long distance calls that do not match entries in zone call band tables are matched against area code band tables.Area 
co& band tables are the m
vel of CQsfinQ for long distance calls. Area code band tables 1 - 7 are associated with call rate costing tables 11 - 17. Use area code band
tables to cost calls based upon the area code of the called number.Assign any or all area codes nnn (200-999) 
to one of seven different bands.
Group area codes into bands based on frequently called areas, distance from the caller, or any other desired category.
Example: Assign area codes 703 and 804 to area code band table 1. Assign area code 415 to area code band table 7. Calls made to numbers such
as 
1-703-nnn-nnnn and 1-804~nnn-nnnn are costed with values assigned to call rate table 11. calls made to numbers such as l-41 5-nnn-nnnn are
costed with values assigned to call rate table 17.
5. CALL RATE TABLES (LOCAL AND LONG DISTANCE CALLS)
Local calls and long distance calls that do not match entries in any exception table, office code band table, zone call band table or area code band
table are matched against entries in any call rate tables 2 
- 33 and costed accordingly. This is the It&l prioritv level of costing for local calls and the
vel of 
co- for long distance calls. Call rate tables are also used to cost any calls that require special or extraordinary rates such as
i-800-555-1 212 or 
1-900-978~nnnn. lf a matching call rate table can not be found, calls are costed by call rate table 1 (the table of last resort for
costing all calls).
lA maximum of 16 digits can be programmed into each call rate table.
lIn programming a call rate table, select digits so that a particular dialed number or number group will be matched to a particular rate table. The
table with the best match to a dialed number is used by the system to cost the call.
lSince a dialed number must match all of the digits that are programmed into a table to be considered a match,a # character can be programmed
into the table In place of a specific character to serve as a “match anything” digit.
lIf a dialed number does not match all of the digits programmed into any call rate table, the system costs the call with the values programmed into
the call rate table of last resort (table 1).
6. DISCARD DIGITS
When the digital telephone system is installed behind a host system such as a PBX or 
CENTREX, access codes must be dialed before obtaining an
outside line dial tone. These access codes should be removed so that calls are costed based on just the actual telephone numbers dialed.Up to six
different access codes entries with up to eight digits per entry can be programmed.
Example: If the system is installed behind a PBX using a 9 as an outside line access code, program a 9 as the discard digit.When a number such as
9-555-l 212 is dialed, the 9 is discarded and the call is costed based on 555-l 212.
7. DIALING TIME AND ANSWER TIME
Dialing time is not included when the time of a call is recorded for costing.The amount of time that the system ignores for dialing purposes is
programmable.Plus, the system can be programmed to wait for a period of time before beginning to record costs for a call. This wait time allows a call
to ring and be answered before it is costed. 
						

							IMI 66-083System Programniing ’
DISCARD DIGITS
1CALL
2
COSTING
3EXCEPTIONTABLES
1
2
3OFFICE
4CODE
BAND
5TABLES
L7
COST
COMPUTED
USINGCALL RATE
TABLES
13-24CALL RATE TABLE 
-OF LAST RESORT
GENERAL CALLRATE TABLES
-WI :-lo-
11
12CALL RATE
13TABLES FOR AREA
-14
CODE BANDS 1 - 715
16
I17ICALL RATE TABLES
I20
FOR OFFICE CODE 
-I
I21BANDSl-722I
I23
I!24IIII125GENERALCALL
RATE TABLES
-fl-+3
II
COST
COMPUTEDASSOCIATED
CALL RATETABLES
25- 20
3AREA
CODE
4BANDTABLES
1’II
AICOST
COMPUTEDTABLES
11.17
YATCNYES
o-
??
Figure 62-11 Costing Diagram
1NO
COST
COMPUTEDUSING CAU
RATETABLEOF
LAST RESORTTABLE 1
COST
COMPUTEDUSING ANY
MATCHED
CALL RATE
TABLE 2 - 33
4-67 
						

							FEATURE DESCRIPTION
3ase Level: 
The first step in any
)rogramming sequence is to enter the
)ase level. Once in this mode, any
desired configuration can be set
Zxceptlon Tables: Calls are first
:ompared to entries in the call cost
txception tables to determine if a match
:an be made.
Offlce Code Band Tables (Local Calls)
Calls that do not match exception tables
are measured for the number of digits
dialed. Calls with numbers that are have
less than 
10 digits (local calls) are
compared to entries in seven different
office code band tables. Program the
cost values for off ice code band tables in
call rate tables 18 
- 25.
ENTRY CODE AND PROMPTING DISPLAY
PresslTCM%#7466
1. Dial 78.“EXCEPTION TEL ”
2. Dial 1 - 4 for entry 1 - 4.“ENTRYX ”
3. Dial 1 to assign the call rate table.
“CALL COST TBL XX”
4. Dial 01 - 33 for call rate table number.
5. Dial 
+k
8. Dial 2 to assign matching digits.
“xxxxxxxxxxxxxxxx”
7. Dial # to clear current entry.
8. Dial matching digits (16 max. # = match anything)
“xxxxxxxxxxxxxxxxx
9. Dial % * for next entry, and repeat steps 2 - 9 unti
all entries are made.
10. Dial +k +k * for configuration mode.
1. Dial 75.“SMDA PROGRAMMING”
2. Dial 01 to program
costing bands.
“COSTING BANDS w
3. Dial 1 to program
office code bands.
“OFFCE CODE BANDS”
4. Dial 0 if no band is to
be as’gned.“NO BAND 
”
-OR-
Dial 1 - 7 for bands 1 - 7.“BANDX w
5. Dial 266 - 999 to as’gn office code.
8. Dial # and repeat step 5 for additional code.
7. Dial 
t and repeat steps 4-6 to program next band.
8. Dial % % for next SMDA feature.
-OR-
Dial * ++ * for configuration mode.
REFERENCE RECORD
i
IENTRY~DIGITS1 COST
TABLE1FABLE
I1~2~3~4~5~6~7~6~9~10~~12~1~116~I I I I I I I I II II
I II3I I4I I IIlll1III II I IIDEFAULT = N&E AS’GNQ
BAND OFFICF CODF PREFIXLES)
3
I
I
§I
DEFAULT = NONE AS’GND 
						

							f
8
Press ITCM ++ # 7 4 6 * for base level.
1I
!one Call Band Tables (Long Disfancx
MIS): Calls that do not match exception
ables are measured for the number of
jigits dialed. Those calls with numbers
hat have 10 digits or more (long 
distanct
:alls) are compared to entries in four
different zone call band tables. Program
he cost values for zone call band tables
n call rate tables 25 
- 28.
Area Code Band Table (Long Distance
Calls): Long distance calls that do not
match entries in zone call band tables an
matched against seven different area
code band tables. Program the cost
values for area code band tables in call
rate tables 11 
- 17.1. Dial 75.
“SMDA PROGRAMMING”
2. Dial 
01 to program
costing bands.“COSTING BANDS 
*
3. Dial 3 to program
zone call bands.“ZONE BANDS 
”
4. Dial 0 if no zone is
to be as’gned.
“NOZONE n
-OR-
Dial 1 - 4 for zones 1 - 4.“ZONEX ”
5. Dial 200 - 999 to assign an area code.
6. Dial #.
7. Dial 
268 - 999 to as’gn an office code.
8. Dial # and repeat step 7 for another office code.
9. Dial 
% and repeat steps 3-9 to add another area
code to same zone or to program next zone.
10. Dial 
t f for next SMDA feature.
-OR-
Dial * 5 +k for configuration mode.
1. Dial 75.
“SMDA PROGRAMMING”
2. Dial 
61 to programcosting bands.
“COSTING BANDS n
3. Dial 2 to program
area code bands.“AREA CODE BANDS”
4. Dial 0 if no band is
to be as’gned.“NO BAND 
”
-OR-
Dial 1 - 7 for bands 1 - 7.“BAND X ”
6. Dial 286 - 999 to as’gn area code.
5. Dial 
# and repeat step 8 for additional code.
8. Dial 
?% and repeat steps 3-6 to program next band
7. Dial 
+k t for next SMDA feature.
8-OR-
Dial + t +k for configuration mode.BANDAREA
OFFICE
CODECODE
2
]II3 
4
IEFAULT = NONE AS’GND
3AND 1 AREA CODF PREFIXLES)
I1
)I
II
.?I
I
IEFAULT = NONE AS’GND
I(1 Press SPKR 
toend./ 
						

							Press ITCM * # 7 4 6 % for base level.IFEATURE DESCRIPTION
Call Costing Tables (Local And Long
Distance Calls): Local calls and long
distance calls that do not match entries ir
any exception table, office code band
table, zone call band table or area code
aand table are matched against entries ir
:a! rate tables 2 - 10 and 29 - 33 and
zoosted accordingly. Call rate tables are
also used to cost calls that are matched i
the office code band tables, zone call
band tables, area code band tables, and
any calls that require special or
extracrrdinary rates. If a matching call
rate table can not be found, calls are
costed by call rate table 1 (the table of
last resort for costing all calls).
Offloe code band tables = call rate tables 18 - 25
Zone 
call band tables = call rate tables 25 - 28
Area coda band table = 1’1 - 17
NOTE : Dialing a 00 or a 000 as an entryin 
steps 7, 9, II, and 13 will clear the
current entry for those steps.ENTRY CODE AND PROMPTING DISPLAY
1. Dial 76.“CALL COST TBL ”
2. Dial table number (01 - 33).“CALL COST TBL XX”
3. Dial 1 to enter matching digits.
“xxxxxxxx ”
NOTE: Cal Cost Table 1 wil/ not accept matching digits.
4. Dial #to clear previous digits.
5. Dial matching digits for costed number (32 max.# 
= match anything digit). “XXXXXXXX”
6. Dial +k to end matching digits.
7. Dial 2 then dial 01 
- 99 for Tier 1 time in
tenths of minutes.“TIER 1 
T/ME XX ”
8. Dial +k.
9. Dial 3 then dial 001 - 999 for Tier 1 rate in cents.“TIER 1 RATE XXX 
”
10. Dial +k
11. Dial 4 then dial 001 - 999 for Tier 2 rate in cents.“TIER 2 RATE XXX 
”
12. Dial +.
13. Dial 5 then dial 001 - 999 for surcharge rate in
cents.“SURCHARGE XXX 
”
14. Dial +k C to program next call cost table and
repeat steps 2-14 until all tables are entered.
15. Dial 
* ++ % for configuration mode.REFERENCE RECORD
CALL COSTING RECORDING TABLES
SHOWNON NEXT PAGES
EXAMPLE TABLE:
Press SPKR to end.I 
						

							LAST
RESORT
TABLE
I!U
.L COST T&U 1
31TME
? 1 RATE
q 2 RATF
ICHARGE
R2RATF 11
SURCHARGE 1I 
						

							COST TABLE 20I
SURCHARGE
I2 
RATF
SURCHARGE 
						

							Press ITCM +k # 7 4 6 + for base level.I
FEATURE DESCRIPTION
>lscard Dlglts: When the telephone
;ystem is installed behind a host system
;uch as a PBX or CENTREX, access
ties must be dialed before obtaining ar
outside line dial tone. These access
:odes should be removed before calls ar
xsted so that they are costed based on
ust the actual telephone numbers dialed
Jp to six different access codes entries
Nith up to eight digits per entry can be
Drogrammed.
Dial Tlme Llmlt: The amount of time tha
the system ignores for dialing purposes i:
programmable. Dialing time is not costed
when the time of a call is recorded for
costing.
Answer Tlme Llmlt: The system can be
programmed to wait for a period of time
before beginning call cost recording. Thi!
time will allow for a call to ring and be
answered before being costed.
ii&Y CODE AND PROMPTING DISPLAY
1. Dial 75.“SMDA PROGRAMMING”
2. Dial 01 to program
costing bands.
“COSTING BANDS ”
3. Dial 4 to program
discard digits.
“DISCARD DIGITS w
4. Dial 1 - 6 to select entry 1 - 6. “ENTRY X”
5. Dial # for no discard digits.
-OR-
Dial up to 6 discard digits
then dial #.“xxxxxxxx ”
6. Dial 
?# and repeat steps 4-5 to
program next discard digit entry.
7. Dial t +k for next SMDA feature.
-OR-
Dial + +& +k for configuration mode.
1. Dial 75.“SMDA PROGRAMMING”
2. Dial 02 to program dial time limit.
“DIAL TIME XXX ”
3. Dial time in tenths of a minute (001 - 999.
or dial 000 to clear).“XXXX ”
4. Dial 
+k for next SMDA feature.
5. Dial t * for configuration mode.
REFERENCE RECORD
5I I I I I II I I I I II II I
§DEFAULT = NO DISCARD
DIGITS ASSIGNED DEFAULT = NO DISCARD
DIGITS ASSIGNED
I
DIAI TIME I IMIT
DEFAULT 
= 0 SEC.
ANSWER TIME I IMIT
DEFAULT = 0 SEC.1. Dial 75.“SMDA PROGRAMMING”
2. Dial 03 to program answer time limit.
“ANSWER TIME XXX ”
3. Dial time in tenths of a minute (001 - 999
or dial 006 to clear).“XXX ”
4. Dial +k for next SMDA feature.
5. Dial +# ++ for configuration mode.
Press SPKR to end. 
						

							Press ITCM ‘Ik # 7 4 6 * for base level.
f
aSTATION 
MFSSACF I’IFTAII AC?COl INTING RFPORTING-. -. .-.. ,..---CI-- II.. ..- .x----.. . ..w- . --. -. -. I. --
Five different call cost reports can be produced by the system for printing. They are:
1. Detailed report of all station
2. Detailed report of 
all accounts
3. Trunk summary report
4. Department summary reporl
5. All records
Reports are generated automatically for printing whenever the system detects that the records storage area is ninety-five percent full. The reports to
be printed are chosen by programming action and are printed in the order of selection. The system can be programmed for these reports to be
generated automatically for printing at a certain time each day.Programming action can also be taken so that all printed records are then deleted
except for those collected during the printing operation.These are stored for later printing.
“SMDA PROGRAMMING”
al 04 to define department numbers.
“SMDA DEPARTMENTS”
that SMDA call cost reports can be3. Dial 1 - 6 for dept. 18.“DEPTX -produced on a department by departmen
basis.-.4. Dial 0000 - 9999 for department number.
“DEPTX YYYY ”
NOTE: Each station in the system can5. Dial + for next department, and repeat steps
be assigned to a department for3 - 7 until all departments are numbered.
call costing purposes a/though6. Dial + % for next SMDA feature.
no assignment is required.7. Dial +N +Ic +Ic for configuration mode.
Refer to the procedure given on