Canon printer imageCLASS MF249dw User Manual

							PaperCreasesorCurls
1469-09L
Paper Creases
Ispaperloadedcorrectly?
	 If paper is not loaded below the load limit guide or is loaded obliquely, it may crease.
LoadingPaper(P.45)
Areyouusingpaperthathasabsorbedmoisture?
	 Replace with appropriate paper.
LoadingPaper(P.45)
Areyouusingappropriatepaper?
	 Check usable paper, and replace with appropriate paper.
Paper(P.650)
	 If the problem persists after using appropriate paper, change the setting for .
SpecialProcessing(P.525)
Paper Curls
Areyouusingappropriatepaper?
	 Check  usable  paper,  and  replace  with  appropriate  paper.  Also,  specify  the  paper  size  and  type  settings
properly.
Paper(P.650)
LoadingPaper(P.45)
Troubleshooting
583                   
						

							SpecifyingPaperSizeandType(P.56)
	 If  using  plain  paper  (16  to  23  lb  Bond  (60  to  89  g/mt)),  making  the  following  change  in  the  printer  driver
may solve the problem.
[Page Setup] tab 
 [Paper Type]  [Plain L [60-89 g/m2]]
	 If  the  use  of  the  appropriate  paper  does  not  solve  the  problem,  change  the  setting  for  .
SpecialProcessing(P.525)
Troubleshooting
584       
						

							PaperIsFedIncorrectly
1469-09R
Printouts Are Skewed
Dothepaperguidesalignwiththeedgesofthepaper?
	 If the paper guides are too loose or too tight, the printouts are skewed.
LoadingPaper(P.45)
Isthepapersourcethemanualfeedslot?
	 Load the paper into the paper drawer.
LoadingPaperinthePaperDrawer(P.47)
Areyouprintingoncurledenvelopes?
	 Uncurl the envelopes, and print again.
LoadingEnvelopes(P.52)
Paper Is Not Fed/Two or More Sheets Are Fed Together
Ispaperloadedcorrectly?
	 Fan the paper stack thoroughly so that paper is not stuck together.
	 Check whether paper is loaded correctly.
LoadingPaper(P.45)
	 Check whether the number of sheets of paper loaded is appropriate and whether the appropriate paper is
used.
Paper(P.650)
Troubleshooting
585                
						

							LoadingPaper(P.45)
	 Check whether mixed sizes and types of paper are loaded together.
Paper Jams Frequently with 2-Sided Printing (MF249dw / MF247dw)
Doespaperjamfrequentlyespeciallywithlightweightpaperorcurledpaper
during2-sidedprinting? 	Set  to .
SpecialProcessing(P.525)
Troubleshooting
586       
						

							WhenaProblemCannotBeSolved
1469-09S
If a problem cannot be resolved, contact the following:
Donotdisassembleorrepairthemachineyourself
If you disassemble or repair the machine yourself, it may not be covered by warranty.
CustomerSupport(U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care
Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is available 24 hours a day at http://www.canontechsupport.com. 
CustomerSupport(Canada)
Canon Canada Inc., offers a full range of customer technical support options *
:
	 To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or support
documents, or view answers to frequently asked questions, visit http://www.canon.ca/.
	 Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays),
for products still under warranty 1-800-OK-CANON.
	 To  4nd  the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-
CANON.
	 If the problem cannot be corrected via these technical support options, repair options are available from the
technical support personnel via the Web site at http://www.canon.ca/.
*  Available support options are subject to change without notice.
	C When Contacting Canon
When contacting us, have the following information ready:
	 Product name (MF249dw / MF247dw / MF236n)
	 Dealer where you purchased the machine
	 Details about your problem (such as what you did and what happened as a result)
	 Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)
MF249dw/MF247dw MF236n
Troubleshooting
587 
						

							Maintenance
Maintenance.....................................................................................................................................................  589
CleaningtheMachine .......................................................................................................................................  590
Exterior  ......................................................................................................................................................... 591
Platen Glass  ..................................................................................................................................................  592
Feeder  ..........................................................................................................................................................  595
Fixing Assembly  ............................................................................................................................................  596
Machine Interior  ...........................................................................................................................................  597
ReplacingTonerCartridges ..............................................................................................................................  599
Before Replacing the Toner Cartridge  ..........................................................................................................  602
How to Replace Toner Cartridges  .................................................................................................................  604
RelocatingtheMachine ....................................................................................................................................  607
PrintingReportsandLists ................................................................................................................................  609
TX Result Report  ...........................................................................................................................................  610
Communication Management Report  ..........................................................................................................  613
RX Result Report  ...........................................................................................................................................  615
Consumables Status Report  .........................................................................................................................  616
Eco Report  ....................................................................................................................................................  617
PCL Font List (MF249dw / MF247dw)  ............................................................................................................  618
Address Book List  .........................................................................................................................................  619
User Data List  ...............................................................................................................................................  621
ViewingtheCounterValue ...............................................................................................................................  622
InitializingSettings ...........................................................................................................................................  623
Initializing Menu  ...........................................................................................................................................  624
Initializing Address Book  ..............................................................................................................................  626
Initialize Eco Report Counter  ........................................................................................................................  627
Initializing All Data/Settings  .......................................................................................................................... 628Maintenance
588 
						

							Maintenance
1469-09U
This chapter describes upkeep of the machine, including how to clean the machine and initialize settings.
	C Basic Cleaning 
CleaningtheMachine(P.590)
	 The machine becomes dirty Exterior(P.591)
	 Smudge marks appear on originals or printouts 
PlatenGlass(P.592)     
Feeder(P.595)
	 Streaks appear on printouts 
FixingAssembly(P.596)
	 The interior of the machine becomes dirty 
MachineInterior(P.597)
	CReplacing Toner Cartridges
	 If you want to check the remaining toner cartridge level ReplacingToner
Cartridges(P.599)
	 How to replace toner cartridges 
HowtoReplaceToner
Cartridges(P.604)
	C Relocating the Machine
	
Relocating the machine for maintenance or an  owce move Relocatingthe
Machine(P.607)
	C Printing Reports and Lists
	
Print out reports describing transmission results, or a list of Address Book information 
PrintingReportsandLists(P.609)
	CChecking the Total Pages Printed by the Machine
If you want to check the total page number of printouts 
ViewingtheCounterValue(P.622)
	C Initializing Settings
If you want to restore the settings 
InitializingSettings(P.623)
Maintenance
589                                     
						

							CleaningtheMachine
1469-09W
Regularly clean the machine to prevent deterioration in printing quality and to ensure that you use it safely and easily. Carefully read the safety instructions before you start cleaning. 
MaintenanceandInspections(P.9)
WheretoClean
  Exterior of the machine and ventilation slots
Exterior(P.591)
  Rollers inside the feeder
Feeder(P.595)
  Interior of the machine and  4xing assembly
FixingAssembly(P.596)
MachineInterior(P.597)
  Platen glass and the underside of the feeder
PlatenGlass(P.592)Maintenance
590                   
						

							Exterior
1469-09X
Regularly wipe the exterior of the machine, especially around the ventilation slots, to keep the machine in good condition.
Ventilation slots are provided only on MF249dw / MF247dw.
1TurnOFFthemachine,andunplugthepowercordfromtheACpoweroutlet.
	 When you turn OFF the machine, data that is waiting to be printed is deleted. Fax documents that were
received by using the Memory Reception function, faxes that are waiting to be sent, and reports that are automatically printed after sending and receiving faxes are not deleted.
2Cleantheexteriorofthemachineandtheventilationslots.
	 Use a soft, well-wrung-out cloth dampened with water or a mild detergent diluted with water.
	 To locate the ventilation slots, see 
FrontSide(P.18) .
3Waitfortheexteriorofmachinetodrycompletely.4ReconnectthepowercordandturnONthemachine.Maintenance
591    
						

							PlatenGlass
1469-09Y
Regularly wipe off the dust from the platen glass and the underside of the feeder to prevent smudges to be printed on
documents or printouts.
Scanningareacleaning
To display a message when soiling is detected on the scanning area, set
 to . 
1TurnOFFthemachine,andunplugthepowercordfromtheACpoweroutlet.
	 When you turn OFF the machine, data that is waiting to be printed is deleted. Fax documents that were
received by using the Memory Reception function, faxes that are waiting to be sent, and reports that are automatically printed after sending and receiving faxes are not deleted.
2Openthefeeder.3Cleantheplatenglassandtheundersideofthefeeder.
	 Clean the areas with a cloth dampened with water. Then, wipe the area with a soft, dry cloth.
	 In addition to the platen glass and underside of the feeder, make sure to clean and wipe the white strip of
plate (
) and the surface of the transparent plastic part (), too.
Maintenance
592