Canon printer imageCLASS MF249dw User Manual

								Replacement of the toner cartridge is recommended.
HowtoReplaceTonerCartridges(P.604)
Check the authentication settings.
Theauthenticationmethodsetonthemachinedoesnotmatchtheauthenticationmethodsetonthe
RADIUSserver.
	Check  that  the  same  authentication  method  is  set  on  this  machine  and  the  RADIUS  server,  and  set  the
correct authentication method.
Con4gurLng IEEE802.1XAuthentication(P.429)
Could not connect. Check the PSK settings.
Thenetworkkey(PSK)ofawirelessroutertobeconnectedisnotsettothemachinecorrectly.
	Check the network key (PSK) of the wireless router, and set it to the machine again.
CheckingtheSSIDandNetworkKey(P.333)
SettingUpConnectionbySelectingaWirelessRouter(P.326)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
	 If  the  problem  persists  even  after  checking  the  network  key,  check  whether  the  machine  is  properly
installed and ready to connect to the network.
Installation/SettingsProblems(P.567)
Could not connect using Access Point Mode.
ConnectioninAccessPointModefailedduetoanerror.
	Wait a few moments and try again. If you still cannot connect, try switching the machine off  brie5y.
MakeDirectConnection(AccessPointMode)(MF249dw/MF247dw)(P.291)
Could not connect using the wireless LAN. Turn the main power OFF and ON,
then  con4gure  the settings again.
AconnectionfailedduetoanerrorwhilesettingwirelessLANconnection.
	Restart the machine and set again.
	 If the problem persists even after restarting the machine, check whether the machine is properly installed
and ready to connect to the network.
Installation/SettingsProblems(P.567)
	 If the problem persists even after checking the wireless LAN connection, check the security settings of the
wireless router.
Troubleshooting
553                         
						

							Could not connect using WPS. Wait a moment, then con4gure the settings
again.
WhenautomaticsettingwithWPSwasattempted,theconnectionfailedduetoanerror.
	Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
IfWPSissupported:
Check whether the machine is properly installed and ready to connect to the network.
Installation/SettingsProblems(P.567)
IfWPSisnotsupported:
Set using another connecting method.
ConnectingtoaWirelessLAN(MF249dw/MF247dw)(P.319)
Could not detect any connections from wireless devices.
Itwasnotpossibletodetectanymobiledevicewithinthepredeterminedlengthoftime.
	Connect again paying attention to the time limit.
UsingtheMachineinDirectConnection(inAccessPointMode)(P.291)
Could not perform cleaning.
Paperjammedduringcleaning.
	Remove the jammed paper, set paper correctly, and perform cleaning again.
PaperJamsinsidetheMachine(P.545)
FixingAssembly(P.596)
Could not perform Shared Key authentication. Check the WEP settings.
Thenetworkkey(theWEPkey)ofawirelessroutertobeconnectedisnotsettothemachinecorrectly.
	Check the network key (the WEP key) of the wireless router, and set it to the machine again.
CheckingtheSSIDandNetworkKey(P.333)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
	 Connect  again  by  selecting  a  wireless  router  or  by  manually  changing  the  WEP  authentication  method  to
.
SettingUpConnectionbySelectingaWirelessRouter(P.326)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
Theauthenticationmethodofthemachineissetto,butthatofthewirelessrouterissetto "OpenSystem."
	Change  the  WEP  authentication  method  to  "Shared  Key"  at  the  wireless  router,  and  connect  again.  For
more  information  about  how  to  change,  see  the  instruction  manuals  for  your  networking  devices  or contact your manufacturer.
Troubleshooting
554                            
						

							Direct Connection terminated.
Connectionbetweenthemachineandthemobiledevicewasterminated.	Reestablish Direct Connection.
UsingtheMachineinDirectConnection(inAccessPointMode)(P.291)
Insert the toner cartridge.
Thetonercartridgeisnotsetorproperlyset.
	Properly set the toner cartridge.
HowtoReplaceTonerCartridges(P.604)
Maximum number of wireless devices connected using Direct Connection
has been reached. To connect other devices, terminate some of the current
connections.
Thenumberofdirectlyconnectedmobiledevicesisatamaximum.
	To connect other devices by Direct Connection, disconnect current device(s) and try connecting again.
UsingtheMachineinDirectConnection(inAccessPointMode)(P.291)
No Paper: XXXX *
                          
*  or  is displayed for XXXX.
Paperisnotloadedinthepaperdrawerorthemanualfeedslot.
	Load the paper.
LoadingPaper(P.45)
Paperonwhichreportsorlistscanbeprintedisnotloaded.
	Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
LoadingPaper(P.45)
SpecifyingPaperSizeandType(P.56)
Paperonwhichreceiveddocumentscanbeprintedisnotloaded.
	Received  documents  can  be  printed  on  A4  or  Letter  size  paper.  Load  A4  or  Letter  size  paper  and  set  its
size.  Also,  set  the  paper  type  to  ,  ,, or  depending on the loaded paper.
LoadingPaper(P.45)
SpecifyingPaperSizeandType(P.56)
If you print received documents on paper other than A4 or Letter size, some portions of the image may bemissing or the image may be divided and printed onto several sheets.
Troubleshooting
555                         
						

							No reply from the destination.
Anetworkcablemaybedisconnected,ortheremaybeaprobleminaswitch.	Check the status of the network cables and switches.
No response from the host.
Themachineisnotconnectedtoanetworkcorrectly.
	Check the machine and network settings, and connect again.
ConnectingtoaNetwork(P.315)
Paper jammed.
Paperjams.
	Remove the jammed paper or document, and print again (Printing may resume automatically).
ClearingJams(P.542)
Prepare a cartridge.
Thetonercartridgeneedstobereplacedsoon.
	Shake  the  toner  cartridge  to  evenly  distribute  the  toner  inside  the  toner  cartridge.  It  is  recommended  to
replace the toner cartridge when printing a large volume of documents.
BeforeReplacingtheTonerCartridge(P.602)
ReplacingTonerCartridges(P.599)
Set the correct authentication information.
Theclientauthenticationinformation(keypairand certL4cateusernameandpassword,orCA
certL4cate) isnotsetcorrectly.
	 Check  the  speci4ed  authentication  method  and  authentication  information  (key  pair  and  certi4cate,  user
name and password, and CA  certi4cate).
Con4gurLngIEEE802.1XAuthentication(P.429)
VerifyingKeyPairsandDigital CertL4cates(P.446)
Size/Settings Mismatch
Thepapersizesettingontheoperationpaneldoesnotmatchtheloadedpapersize.
	Match the paper size setting  speci4ed in  and the size of the paper that is actually loaded.
Troubleshooting
556                   
						

							Tousetheloadedpaper
Change the setting of  to match the loaded paper size.
SpecifyingPaperSizeandType(P.56)
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
Toloadpaperwithoutchangingthesettings Load the paper with the size that is set to .
LoadingPaper(P.45)
Specifying and registering new destinations is restricted.
OnlydestinationsthatareregisteredintheAddressBookcanbe specL4edtosendafaxore-mail.
	 To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set
 to . For more information, contact your Administrator.
LimitingAvailableDestinations(P.417)
The amount in the cartridge cannot be displayed correctly.
Tonercartridgeisnotinstalledcorrectly,orthereispossibletroubleonthetonercartridge.
	Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner
cartridge  might  be  possibly  broken.  Contact  the  shop  where  you  purchased  the  machine,  or  the  Canon
Customer Care Center.
HowtoReplaceTonerCartridges(P.604)
YoumightnotbeusingaCanongenuinetonercartridge.
	We recommend Canon genuine toner cartridges as replacement toner cartridges.
Consumables(P.659)
The connection with the PC has been lost. Check the connection.
Theconnectiontothecomputerwaslostduringascan.
	Check the connection between the machine and the computer.
PreparingtoUsetheMachineasaScanner(P.233)
The memory is full.
Afaxcouldnotbesentorreceived,oradocumentcouldnotbescanneddueto LnsuZcLentmemory
space.
	If a sending or printing job is queued, wait until the job is completed.
	 If a received document is stored to memory, print or delete it.
StoringReceivedFaxesintoMemory(MemoryReception)(P.150)
	 If sending a document with many pages, divide it into multiple sections.
Troubleshooting
557                      
						

								If sending a fax, reduce the resolution to scan the document.
AdjustingResolution(P.134)
	 If scanning, change the  4le format to reduce its  4le size.
SelectingaFileFormat(P.262)
The memory is full. Scanning will be canceled. Do you want to print?
Adocumentcouldnotbescanneddueto LnsuZcLentmemoryspace.
	 Select  whether  to  print  up  to  the  scanned  pages  or  to  cancel  the  scanning.  If  you  cancel,  divide  the
document into multiple sections and scan them, or change the scanning settings.
The number of entered characters is incorrect or invalid characters are used.
Thenetworkkey(theWPA/WPA2-PSKorWEPkey)ofawirelessrouterisnotenteredcorrectly.
	Check  the  network  key  (the  WPA/WPA2-PSK  or  WEP  key)  of  the  wireless  router,  and  set  it  to  the  machine
again.  For  more  information  about  how  to  check  the  network  key,  see  the  instruction  manuals  for  your
networking devices or contact your manufacturer.
CheckingtheSSIDandNetworkKey(P.333)
SettingUpConnectionbySelectingaWirelessRouter(P.326)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
The WEP key is not set correctly. Check the WEP settings.
Thenetworkkey(theWEPkey)ofawirelessroutertobeconnectedisnotsettothemachinecorrectly.
	Check the network key (the WEP key) of the wireless router, and set it to the machine again.
CheckingtheSSIDandNetworkKey(P.333)
SettingUpConnectionbySelectingaWirelessRouter(P.326)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
Theauthenticationmethodofthemachineissetto,butthatofthewirelessrouterissetto "OpenSystem."
	Connect  again  by  selecting  a  wireless  router  or  by  manually  changing  the  WEP  authentication  method  to
.
SettingUpConnectionbySelectingaWirelessRouter(P.326)
SettingUpConnectionbySpecifyingDetailedSettings(P.329)
	 Change  the  WEP  authentication  method  to  "Shared  Key"  at  the  wireless  router,  and  connect  again.  For
more  information  about  how  to  change,  see  the  instruction  manuals  for  your  networking  devices  or contact your manufacturer.
Use Remote UI to set the information necessary for authentication.
TheIEEE802.1Xsettingsareincorrect.
	Check whether [Login Name] is set correctly.
Troubleshooting
558                               
						

								Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
	 If using TLS, check whether a key pair is registered.
	 If using TTLS or PEAP, check whether a user name and password are set correctly.
Con4gurLng IEEE802.1XAuthentication(P.429)
Troubleshooting
559    
						

							WhenanErrorCodeAppears
1469-09A
If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the  screen as a three-digit number (error code). Checkthe following to  4nd out causes and solutions for each error code. For how to print an error report and information in
the report, see 
PrintingReportsandLists(P.609) .
#001
Adocumentjamsinthefeeder.
	Remove the jammed document.
ClearingJams(P.542)
#003
Afaxcouldnotbesentorreceivedduetoitslargedatasize.
	When sending a fax: Reduce the resolution, and scan the document.
AdjustingResolution(P.134)
	 When  receiving  a  fax:  Ask  the  sender  to  divide  the  document  into  multiple  sections  or  reduce  the
resolution before sending.
#005
Afaxcouldnotbesentbecausetherecipient'smachinedidnotrespondwithin35seconds.
	When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
SendingFaxes(P.114)
#012
Afaxcouldnotbesentbecausetherecipient'smachineranoutofpaper.
	Ask the recipient to reload the paper.
Troubleshooting
560             
						

							#018
Afaxcouldnotbesentsincetherecipient'smachinedidnotrespondbecausethelinewasbusyorfor
otherreasons.
	When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
SendingFaxes(P.114)
#022
Sendingofafaxfromacomputerisdisabled.
	To  send  a  fax  from  a  computer,  you  need  to  set    to  .  For  more  information,
contact your Administrator.
ProhibitingPCFaxing(P.418)
Afaxcouldnotbeforwardedbecausethe specL4eddestinationwasdeletedfromtheAddressBook.
	 Register  the  forwarding  destination  again.  If  the  documents  that  failed  to  be  forwarded  remain  in
memory, you can forward it again.
RegisteringintheAddressBook(P.60)
Printing/Resending/DeletingDocumentsthatFailedtobeForwarded(P.158)
#037
Memoryisfull.
	If a sending or printing job is queued, wait until the job is completed.
	 If a received document is stored to memory, print or delete it.
StoringReceivedFaxesintoMemory(MemoryReception)(P.150)
	 If sending a document with many pages, divide it into multiple sections.
	 If sending a fax, reduce the resolution to scan the document.
AdjustingResolution(P.134)
#054
Afaxcouldnotbesentbecausethe specL4eddestinationfaxnumberexceeded40digits.
	 Specify the destination fax number within 40 digits.
#099
Printing,sending,orreceivingwascanceled.
Troubleshooting
561                   
						

								When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive
documents again as necessary.
#752
E-mailsendingwasimpossiblebecauseanincorrectSMTPservernamewasset.
	Check the SMTP server name, and correct the setting.
Con4gurLng BasicE-MailSettings(P.359)
Con4gurLngE-MailCommunicationSettings(P.363)
E-mailsendingwasimpossiblebecauseanincorrectdomainnamewasset.
	Check the domain name, and correct the setting.
Con4gurLng DNS(P.377)
E-mailsendingwasimpossiblebecausethemachinewasnotconnectedtoanetworkcorrectly.
	Check whether the machine is properly installed and correctly connected to the network.
Installation/SettingsProblems(P.567)
#753
Scanneddatacouldnotbesentase-mailorstoredinthesharedfolderbecausetheLANcableis
disconnected.
	Check whether the LAN cable is connected correctly.
ConnectingtoaWiredLAN(P.318)
#755
Scanneddatacouldnotbesentase-mailorstoredinthesharedfolderbecauseTCP/IPwasnotworking
correctly.
	Check , and set correctly.
NetworkSettings(P.473)
AnIPaddressisnotset.
	Set the IP address correctly.
SettingIPAddresses(P.336)
Themachinecannotcommunicatewithdevicesonanetworkimmediatelyafterthemachinestartsup
becausethewaitingtimeforthestartofthecommunicationisset.
	The  machine  cannot  start  communicating  immediately  after  it  is  turned  ON.  Wait  until  the  set  time  for
 passes after turning ON the machine, and send again.
SettingaWaitTimeforConnectingtoaNetwork(P.376)
#801
WhencommunicatingwithanSMTPservertosendane-mail,atimeouterroroccurredfromtheserver.
Troubleshooting
562