Canon Pixma Mp540 User Guide
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Advanced Guide > Troubleshooting > Problems with Scanning Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan Properly with Multi Crop Cannot Scan Properly in Auto Scan Mode Slow Scanning Speed There is not enough memory. Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not Work After Upgrading Windows Page top Page 701 of 758 pages Problems with Scanning
Advanced Guide > Troubleshooting > Problems with Scanning > Scanner Does Not Work Scanner Does Not Work Check: Restart the computer. Page top Page 702 of 758 pages Scanner Does Not Work
Advanced Guide > Troubleshooting > Problems with Scanning > ScanGear (Scanner Driver) Does Not Start ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that the MP Drivers are installed. Insert the Setup CD-ROM into the computers disc drive, then select Custom Install and install MP Drivers. Check 2: On the File menu of the application, select Select Source and select the machine. Important Do not select the model name that includes WIA in it. Note The operation may differ depending on the application. Check 3: Start from a TWAIN-compliant application. Page top Page 703 of 758 pages ScanGear (Scanner Driver) Does Not Start
Advanced Guide > Troubleshooting > Problems with Scanning > Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that the machine is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a hub, remove it from the hub and connect it to a USB port on the computer. Check 4: Make sure that the MP Drivers are installed. If it is not installed, insert the Setup CD-ROM into the computers disc drive, then select Custom Install and install MP Drivers. Check 5: On the File menu of the application, select Select Source and select the machine. Note The operation may differ depending on the application. Check 6: Make sure that the application is TWAIN-compliant. You cannot open ScanGear (scanner driver) from applications not supporting TWAIN. Check 7: Exit ScanGear (scanner driver) if it is running on another application. Page top Page 704 of 758 pages Error Message Appears and the ScanGear (Scanner Driver) Screen Does N...
Advanced Guide > Troubleshooting > Problems with Scanning > Scan Quality (Image Displayed on the Monitor) Is Poor Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution. Resolution Check 2: Set the scale to 100%. Some applications do not display images clearly if the image is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again. On the Basic Mode tab of ScanGear (scanner driver), select Magazine(Color) in Select Source. On the Advanced Mode tab of ScanGear (scanner driver), set Descreen in Image Settings to ON. Image Settings Important If moire appears when you scan a digital print photo, take the above measures and scan again. If you use MP Navigator EX, set Document Type to Magazine(Color) or enable Descreen in the Scan Settings dialog box and scan again. Scan Settings Dialog Box (Photos/Documents) Check 4: Check the monitors color depth. From the Start menu, select Control Panel > Appearance and Personalization > Adjust screen resolution to open the Display Settings dialog box. Set the color depth to Medium (16 bit) or Highest (32 bit). Windows XP: From the Start menu, select Control Panel > Display to open the Display Properties dialog box. On the Settings tab, set the color depth to Medium (16 bit) or Highest (32 bit). Windows 2000: From the Start menu, select Settings > Control Panel > Display to open the Display Properties dialog box. On the Settings tab, set Colors to High Color (16 bit) or True Color (32 bit). Check 5: The Platen or Document Cover may be dirty. Clean the parts by following the procedures in Cleaning the Exterior of the Machine. Check 6: If the document is in poor condition (dirty, faded, etc.), use Reduce Dust and Scratches, Fading Correction, Grain Correction, etc. in Image Settings on the Advanced Mode tab of ScanGear (scanner driver). Image Settings Check 7: If the color tone of images with consistent color tone (such as the sky) is different from the original document, take the following measures and scan again. On the Advanced Mode tab of ScanGear (scanner driver), set Auto Tone in Image Settings to OFF. Image Settings Open the Preferences dialog box from the Advanced Mode tab of ScanGear (scanner driver) and set Color Matching on the Color Settings tab. Color Settings Tab Page top Page 705 of 758 pages Scan Quality (Image Displayed on the Monitor) Is Poor
Advanced Guide > Troubleshooting > Problems with Scanning > Scanned Image Is Surrounded by Extra White Areas Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in ScanGear (scanner driver) to automatically set the scan area for your document. You can also manually specify the scan area, for example when there are white margins along the document. Adjusting Cropping Frames Page top Page 706 of 758 pages Scanned Image Is Surrounded by Extra White Areas
Advanced Guide > Troubleshooting > Problems with Scanning > Cannot Scan Properly with Multi Crop Cannot Scan Properly with Multi Crop Check 1: Make sure that the documents are placed correctly on the Platen. Placing Documents Check 2: Scan each item individually without using Multi Crop. Some applications do not support multiple image scanning. Page top Page 707 of 758 pages Cannot Scan Properly with Multi Crop
Advanced Guide > Troubleshooting > Problems with Scanning > Cannot Scan Properly in Auto Scan Mode Cannot Scan Properly in Auto Scan Mode Check 1: Make sure that the documents are placed correctly on the Platen. Placing Documents Check 2: Multiple image scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually. Page top Page 708 of 758 pages Cannot Scan Properly in Auto Scan Mode
Advanced Guide > Troubleshooting > Problems with Scanning > Slow Scanning Speed Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Disable Fading Correction, Grain Correction, etc. Image Settings Check 3: In MP Navigator EX, deselect the Correct slanted document checkbox and scan again. Scan Settings Dialog Box Check 4: In MP Navigator EX, deselect the Detect the orientation of text documents and rotate images checkbox and scan again. Scan Settings Dialog Box Page top Page 709 of 758 pages Slow Scanning Speed
Advanced Guide > Troubleshooting > Problems with Scanning > There is not enough memory. Message Is Displayed There is not enough memory. Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution Page top Page 710 of 758 pages There is not enough memory. Message Is Displayed