Canon Pixma Mp540 User Guide

							Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
Message Appears on the Computer Screen
Service Error 5100 Is Displayed
Writing Error/Output Error/Communication Error
Error Number: 300 Is Displayed
Error Number: 1700 Is Displayed
Ink Info Number: 1600 Is Displayed
Ink Info Number: 1683 Is Displayed
Ink Info Number: 1688 Is Displayed
Error Number: 2001 Is Displayed
Error Number: 2002 Is Displayed
Other Error Messages
Service Error 5100 Is Displayed
Check: Is the movement of the Print Head Holder blocked?
Cancel printing from your computer and turn off the machine. Then clear the jammed paper or
protective material that is preventing the Print Head Holder from moving.
Important
Be careful not to touch the components inside the machine. The machine may not print
out properly if you touch it.
Turn the machine back on.
If the problem is not resolved, contact your Canon service representative.
Writing Error/Output Error/Communication Error
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configured appropriately in the MP
Drivers.
* In the following instructions, XXX signifies your machines name.
1.Log on as a user account with administrator privilege.
2.Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and
Faxes.
In Windows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX Printer icon, then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where n is a number) with Canon XXX Printer
appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting
according to the interface you are using.
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							Check 3: Make sure that the USB cable is securely plugged in to the machine
and the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the machine
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Uninstalling the MP Drivers and
reinstall them following the procedure described in your setup manual.
Check 5: Check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click
Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware
sheet.
2.Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine is correctly
connected to the computer.
Check 3: Make sure that the USB cable is securely plugged in to the machine and the
computer.
3.Click the General tab and make sure that there is no indication of a problem with the
device.
If a device error is displayed, refer to Windows help to resolve the error.
Error Number: 300 Is Displayed
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp
stops flashing and remains lit green.
Check 2: Make sure that the USB cable is securely plugged in to the machine
and the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the machine
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
Check 3: Make sure that your machines name is selected in the Print dialog
box.
Opening the Page Setup and Print Dialog Box (Macintosh)
Error Number: 1700 Is Displayed
Check: See Contact the support center or service center for ink absorber
replacement. in An Error Message Is Displayed on the LCD and take the
appropriate action.
Ink Info Number: 1600 Is Displayed
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							Check: See The following ink may have run out. in An Error Message Is
Displayed on the LCD and take the appropriate action.
Ink Info Number: 1683 Is Displayed
Check: See The remaining level of the following ink cannot be correctly
detected. in An Error Message Is Displayed on the LCD and take the appropriate
action.
Ink Info Number: 1688 Is Displayed
Check: See The following ink has run out. in An Error Message Is Displayed on
the LCD
 and take the appropriate action.
Error Number: 2001 Is Displayed
Check: See The device may be incompatible. in An Error Message Is Displayed
on the LCD and take the appropriate action.
Error Number: 2002 Is Displayed
Check: See An unsupported USB hub is connected. in An Error Message Is
Displayed on the LCD and take the appropriate action.
Other Error Messages
Check: If an error message is displayed outside the printer status monitor, check
the following:
Could not spool successfully due to insufficient disk space
Delete any unnecessary files to increase the amount of free space on the disk.
Could not spool successfully due to insufficient memory
Quit other running applications to increase available memory.
If you still cannot print, restart your computer and retry printing.
Printer driver could not be found
Uninstall the printer driver according to the procedure described in Uninstalling the MP
Drivers, and then reinstall it.
Could not print Application name - File name
Try printing again once the current job is complete.
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							Advanced Guide > Troubleshooting > For Windows Users
For Windows Users
Printer Status Monitor Is Not Displayed
Check: Is the printer status monitor enabled?
Make sure that Enable Status Monitor is selected on the Option menu of the printer status
monitor.
1.Open the printer properties dialog box.
Opening the Printer Properties Dialog Box (Windows)
2.On the Maintenance sheet, click View Printer Status.
3.Select Enable Status Monitor on the Option menu if it is not selected.
The Inkjet Printer/Scanner Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner Extended Survey Program is installed, the confirmation screen asking
to send the printer usage information will be displayed three months and then six months after the
installation. After that, it will be displayed every half a year for about four years.
Read the instructions on the screen and follow the procedure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
to Canon via the Internet.
Note
When sending the information, the caution screen such as an Internet security screen
may be displayed.
In this case, confirm the program name is IJPLMUI.exe, then allow it.
If you do not agree to participate in the survey program:
Click Do not agree. The confirmation screen will be closed, and the survey at that time is
skipped. The confirmation screen will be displayed again three months later.
To uninstall the Inkjet Printer/Scanner Extended Survey Program:
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							To uninstall the Inkjet Printer/Scanner Extended Survey Program, click Details, then click
Uninstall on the detail description screen. Once the program has been uninstalled, neither
the survey nor the transmission of the printer usage information will be performed.
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							Advanced Guide > Troubleshooting > Error Message Appears on a PictBridge Compliant Device
Error Message Appears on a PictBridge Compliant Device
The following are the possible errors that may occur when printing directly from a PictBridge compliant
device and the countermeasures to clear them.
Note
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on the device you are using. For errors on non
-Canon PictBridge compliant devices, check the error message on the LCD and take the
appropriate action to clear the error. For details, see An Error Message Is Displayed on the LCD.
For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On PictBridge
Compliant DeviceAction
Printer in useIf the machine is printing from the computer or warming up,
wait until the job ends.
When it is ready, the machine starts printing automatically.
No paperLoad paper on the Rear Tray, and select Continue* in the
display on your PictBridge compliant device.
* To resume printing, you can also press the OK button on
the machine instead of selecting Continue on the device.
Paper jamSelect Stop in the display on your PictBridge compliant
device to stop printing.
Remove the jammed paper, load new paper, press the OK
button on the machine, and try printing again.
Printer cover openClose the Scanning Unit (Cover) on the machine.
No print headThe Print Head is defective or is not installed.
Check: See Print head is not installed. in An Error Message
Is Displayed on the LCD and take the appropriate action.
Waste tank full/Ink absorber fullThe ink absorber is nearly full.
Check: See Contact the support center or service center for
ink absorber replacement. in An Error Message Is Displayed
on the LCD and take the appropriate action.
No ink/
Ink cassette error
The ink tank is not installed properly or empty.
Check the error message on the LCD and take the
appropriate action to resolve the error.
An Error Message Is Displayed on the LCD
Ink ErrorAn ink tank that was once empty is installed.
Check: See The remaining level of the following ink cannot
be correctly detected. in An Error Message Is Displayed on
the LCD
 and take the appropriate action.
Hardware ErrorInk tank errors have occurred.
Replace the ink tank.
Routine Maintenance
Printer errorAn error requiring servicing may have occurred. (The Power
lamp flashes green and Alarm lamp flashes orange
alternately.)
Disconnect the USB cable between the machine and the
PictBridge compliant device, turn off the machine, and
unplug the power cord of the machine from the power
supply.
Plug the power cord of the machine back in, turn on the
machine, and then reconnect the PictBridge compliant
device to the machine.
If the same error occurs, contact your Canon service
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							representative.
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							Advanced Guide > Troubleshooting > Cannot Print Properly from a Wireless Communication Device
Cannot Print Properly from a Wireless Communication Device
Check: Is printing possible through Bluetooth communication?
Troubleshooting
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							Advanced Guide > Troubleshooting > Cannot Print Properly from a Photo Index Sheet
Cannot Print Properly from a Photo Index Sheet
Check the following if Failed to scan Photo Index Sheet. is displayed on
the LCD, press the 
OK button, and perform the Scan sheet and print
menu again.
Did you set Photo Index Sheet in the correct position and orientation on the Platen Glass?
Are the Platen Glass and the Photo Index Sheet dirty?
Are all required circles on the Photo Index Sheet filled in?
Note
If the filled circles on the Photo Index Sheet are not dark or vast enough, the machine may not
scan the Photo Index Sheet properly.
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							Advanced Guide > Troubleshooting > Cannot Remove a Memory Card
Cannot Remove a Memory Card
Contact your Canon service representative.
Important
Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the
machine.
Note
Exclusive adapters are required for the following memory cards. Insert these cards in the machine
with adapters attached.
miniSD Card/miniSDHC Card/microSD Card/microSDHC Card/xD-Picture Card/xD-Picture Card
Type M/xD-Picture Card Type H/Memory Stick Micro/RS-MMC (ver.4.1)
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Page 700 of 758 pages Cannot Remove a Memory Card