Brother Mfc 795cw User Manual

							
Safety and Legal135
A
13 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following: „DO NOT use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
15 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
Standard telephone and FCC Notices (These notices are in effect 
on models sold and used in the United States only.)A
This equipment is hearing-aid compatible.
When programming emergency numbers or making test calls to emergency numbers: „ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging 
up.
„ Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the backside of this equipment is a label that contains, among other information, a 
product identifier in the format US: AAAEQ##TXXXX.  If requested, this number must be provided 
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, 
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network 
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A 
compliant telephone cord and modular plug is provided with this product. It is designed to be 
connected to a compatible modular jack that is also compliant. See installation instructions for 
details.
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the  product identifier that has the fo rmat US:AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
 
						

							
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The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numbers  on page i.)
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
 
Brother cannot accept any financial or other responsibilities that may be the result of your 
use of this information, including direct, special or consequential damages. There are no 
warranties extended or granted by this document.
This machine has been certified to comply with FCC standards, which are applied to the 
USA only.
 
						

							
Safety and Legal137
A
Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the product
Product Name: MFC-795CW
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: 
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver. 
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„ Call the dealer or an experienced radio/TV technician for help. 
„ This transmitter must not be co-located or operated in conjunction with any other antenna or 
transmitter.
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Operation is subject to the following two conditions: (1) this device may not cause interference, 
and (2) this device must accept any interference, including interference that may cause undesired 
operation of this device.Responsible 
Party:
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
 
						

							
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LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® specifications for energy efficiency.
 
 
						

							
Safety and Legal139
A
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
Apple, Macintosh and Safari are trademarks of Apple Inc., registered in the United States and 
other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or 
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Microdrive is a trademark of International Business Machines Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a trademark of Sony Corporation.
xD-Picture Card is a trademark of FUJIFILM Corporation, Toshiba Corporation and Olympus 
Optical Co. Ltd.
PictBridge is a trademark.
Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory Stick, 
Memory Stick Micro and M2 are trademarks of Sony Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2 and Wi-Fi Protected Setup are either trademarks or registered trademarks of 
Wi-Fi Alliance in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other trademarks are the property of their respective companies.
 
						

							
141
B
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable or wireless connection on both the machine and your  computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges have reached the end of their life. (See  Replacing the 
ink cartridges  on page 162.)
If the LCD says  Cannot Print  and Replace Ink , see Replacing the ink 
cartridges  on page 162.
Check to see if the LCD is showing an error message. (See  Error and 
Maintenance messages  on page 151.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Right-click and choose  Brother MFC-XXXX (where XXXX is your model name), 
and make sure that  Use Printer Offline is unchecked. 
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a printing error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Poor print quality Check the print quality. (See  Checking the print quality on page 167.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software User’s 
Guide  on the CD-ROM and  Paper Type on page 24.) 
 
						

							
142
Poor print quality
(continued)Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Genuine 
Brother Innobella™ Ink cartridges stay usable for up to two years if kept in 
their original packaging.)
„ The ink cartridge has been in your machine for over six months.
„ The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 17.) 
The recommended environment for your machine is between 68 °F to 91 °F 
(20 °Cto33 °C).
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 167.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 17.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 167.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 168.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 10.)
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 17.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 17.) Dont handle the paper until the ink is 
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  on page 166.)
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 10.)
Make sure you are using Genuine Brother Innobella™ Ink.
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Color Settings , and uncheck 
Bi-Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform ‘Page Layout’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Printing 
(continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance143
B
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click  Color Settings, and make sure you uncheck  Color 
Enhancement (True2Life
®) .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software 
User’s Guide  on the CD-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life
® feature.
Photo paper does not feed 
properly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up roller. 
(See 
Cleaning the paper pick-up rollers  on page 166.)
Machine  feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other print media  on page 10.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is  a paper  jam. Make sure the paper length guide is set to the paper size. Do not extend the paper  tray when you load A5 or smaller size paper. (See  Printer jam or paper jam 
on page 160.)
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 10.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. (See
 Printing for Windows
® or Printing and 
Faxing  for Macintosh in the  Software User’s Guide  on the CD-ROM.)
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black & white. Replace the color ink cartridges that have reached the end of their life, and then 
ask the other person to send the color fax again. (See 
Replacing the ink cartridges 
on page 162.)
Left and right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax  on page 56.)
Printing (continued)
DifficultySuggestions
 
						

							
144
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. 
(No dial tone) Check that the machine is plugged in and that the 
On/Off key is on.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change the Tone/Pulse setting. (See the  Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working 
telephone and telephone line to the jack. Press  Speaker Phone or lift the 
machines handset or the handset of an external telephone, and then listen for a 
dial tone. If there is no dial tone, ask your telephone company to check the line 
and/ or jack.
The machine does not answer 
when called. Make sure the machine is in the correct Receive Mode for your setup. (See 
Choose the correct Receive Mode
 on page 44.) Check for a dial tone. If possible, 
call your machine to hear it answer. If there is still no answer, check that the 
telephone line cord is plugged into the telephone wall jack and the LINE jack of the 
machine. If there is no ringing when you call your machine, ask your telephone 
company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing the  Speaker Phone key. If 
you hear static or interference on your fax line, please contact your local telephone 
company.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL 
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the 
external devices and telephone subscriber services you have on the same line as 
the Brother machine. (See  Receive mode settings on page 47.)  
If you have a dedicated fax line and want your Brother machine to automatically 
answer all incoming faxes, you should select  Fax Only mode.
If your Brother machine shares a line with an external answering machine, you 
should select the  Manual mode. In  Manual mode, your Brother machine will 
automatically receive incoming faxes and voice callers will be able to leave a 
message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service, 
please see  Voice Mail on page 62. 
If your Brother machine is on a line with the Distinctive Ring subscriber service, 
please see  Distinctive Ring  on page 63.
If your Brother machine shares a line with other telephones and you want it to 
automatically answer all incoming faxes, you should select the  Fax/Tel mode. In 
Fax/Tel  mode, your Brother machine will automatically receive faxes and 
produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming 
faxes, you should select the  Manual mode. In  Manual mode, you must answer 
every incoming call and activate the machine to receive faxes.