ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

							Call Vectoring Commands
A-4Issue  4 Septemb er 1994 
1. If G3V4 software has not b een purchased, these commands require the G3V4
maintenance load.
goto step/vector if anix x G3V4 Enhanced; G3V4 
ANI/II-Digits Routing
goto step/vector if ii-digitsx x G3V4 Enhanced; G3V4 
ANI/II-Digits Routing
messaging split/skillxx
messaging split/skill active/latest1xx
queue-to main split/skillxACD
route-to digits with cov y (n)x
route-to number if digitx
route-to number if unconditionally with 
cov y (n)1xx
route-to number if digit with cov y (n)1x
route-to number if unconditionallyxx
stopxx
wait-timexx
wait-time secs hearing i-silent1xx
wait-time secs hearing  
then x x G3V4 Enhanced
Table A-2. Command/Option Summary Table
Command Basic Prompting Other Options Required
Continued on next page 
						

							Command Job Aid
Issue  4 September 1994
A-5
Command Job Aid
1. This c ommand  is also available with Call Prompting.
2.  Active means the called VDN as changed by VDN override. Latest means the VDN assigned to
the vector in which the call is currently being processed.
Table A-3. Vectoring Commands — Generic 3 Version 4
adju
nct routing link ______
(extension of adjunct port)
anno
uncement1______
(1- to 5-digit extension)
busy
coll
ect1____ d i g it s  a f t e r announcement_____
(1-16) (Optional: 1- to 5-digit extension or none)
disc
onnect after announcement______
(1- to 5-digit extension or none [default])
mess
aging split1_____ f o r  e xtension _____
(1-24 [G3vs/s]) (1- to 5-digit extension, active [d efault] , latest)2
(1-99 [G3i])
(1-255 [G3r])
EAS only
mess
a ging skill1______for extension_____
(1-24 [specific: G3vs/s ](1- to 5-digit extension, active [ d efault], latest)2)
(1-99 [specific: G3i])
(1-255 [specific: G3r] )
(1st, 2nd, 3rd [VDN]) 
						

							Call Vectoring Commands
A-6Issue  4 Septemb er 1994 
1. The Call Prompting feature must be enabled.
2. This c ommand  is also available with Call Prompting.
3. Even numbers only.
Table A-4. Vectoring Commands — Generic 3 Version 4 
(continued)
queu
e-to main split ______ p r i __
(1-24 [G3vs/s]) (low, med,
(1-99 {G3i])high, top)
(1-255 [G3r])
EAS only
queu
e-to main skill ______ p r i __
(1-24 [s pecific: G3vs/s]) (low, med,
(1-99 {s pecific: G3i])high, top)
(1-255 [ specific:G3r])
(1st, 3nd, 3rd]VDN])
route-to digits1with coverage__
y or n [default]
rout
e-to numbe r _____________ w i t h  c o v __ if d i g it1____ __
(1- to 16-digit number, (y or (  ,  =) (0-9)
which may include 
~p, n [default] (  , =) (0-9, #)
~s, ~w, ~W,  ~m, *, or #)
uncon ditionally
stop
2
wait-time3_____secs hearing ____
((0-998)3(music, ringback, silence, i-silent)
____ t h e n ____
(1- to 5-d igit (continue, music, ring back,silence)
extension) 
						

							Command Job Aid
Issue  4 September 1994
A-7
Table A-5. Vectoring Commands — Generic 3 Version 4 
(continued)
check-backup split ______ p ri __ if rolli n g -a sa < ______
(1-24 [G3vs/s]) (low, med, (2-998)1
(1-99 {G3i])high, top)
(1-255 [G3r])
available-agents >______
(0-149 [G3vs/s])
(0-199 [G3i])
(0-998 [G3r])
calls-queued 
						

							Call Vectoring Commands
A-8Issue  4 Septemb er 1994 
1. Even numbers only.
EAS only
check-backup skill______ p r i __ ifrolling-asa ______
(0-149 [G3vs/s])
(0-199 [G3i])
(0-998 [G3r])
calls-queued 
						

							Command Job Aid
Issue  4 September 1994
A-9
1. If DATA 1 is administered as “none,” DATA 2 must also be administered as “none.”
2. The Call Prompting feature must be enabled.
3. The Vectoring (G3V4 Advanced Routing) option must be enable d.
Table A-6. Vectoring Commands — Generic 3 Version 4 
(continued)
conv
erse-on split______ p r i __ passing DATA 11a n d DATA 2
(1-24 [G3vs/s] ) (low, med, (string of up to (string of up to
(1-99 {G3i])high, top) six digits or six digits or
(1-255 [G3r]) asterisks, “vdn,”asterisks, “vdn,”
“ani,” “digits,”2
“ani,” “digits,”
2
“ q pos,” “wait,”3
“q pos,” “wait,”3
“#,” or “none” ) “#,” or “none”)
EAS only
conv
erse-on skill ______ p r i __ passing DATA 11a n d DATA 2
(1-24 [ sp ecific G3vs/s])(low, med, (string of up to (string of up to
(1-99 [ sp ecific G3i] )high, top) six digits or six digits or
(1-255 [specific G3r]) asterisks, “vdn,”asterisks, “vdn,”
(1st, 2nd, 3rd [VDN]) “ani,” “digits,”
2“ani,” “digits,”2
“ q pos,” “wait,”3“q pos,” “wait,”3
“#,” or “none” ) “#,” or “none” 
						

							Call Vectoring Commands
A-10Issue  4 September 1994 
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 [ G3r].
2. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to, and = means equal to.
4. A ? can be entered in any c haracter position and matches any character in that sing le c harac ter
p osition. A +  must be entered as either the first or last chara cter of the string and matc hes any or no
c harac ters. If + is used the maximum length of the field is 15.
5. The Vectoring (G3V4 Advanced Routing ) and Vectorin g (G3V4 Enhanced) options must be enabled.
6. Active means the called VDN as changed by VDN overrid e. Latest means the VDN assigned to the
vector in which the call is currently b eing  processed.
Table A-7. Vectoring Commands — Generic 3 Version 4 
(continued)
goto step1____ i f a n i2_____ _____
(1-32)(, =)3(1-16 characters: 0-9)
(, =)(1-16 characters, 0-9, ?, +, none)4
ani2_____ table _____
(in, not-in)(1-5 [G3vs/s] )
(1-10 [G3i])
(1-100 [G3r])
rolling-asa for5vd n_____ _____ _____
(VDN, active, latest)6(=, , =)(0-998)7
rolling-asa for5sp l it _____ _____ _____
(1-24 [G3vs/s] )8(=, , =)(0-998)7
(1-255 [G3r] )
available- _____ _____ _____
 agents in split (1-24 [G3vs/s] )(=, , =)(0-149 [G3vs/s],0-199 [G3i], 0-998 [G3r])
1-255 [G3r])
call
s-queued _____ p ri __ _____ _____
 in split (1-24 [G3vs/s] ) (low, med, (=, , =)(0-199 [G3vs/s/i], 0-998 [G3r] )
(1-255 [G3r] )
counted-calls _____ _____ _____
 to vd n5VDN, active,(=, , =)(0-999)
dig
its9_____ table _____
(in, not-in)(1-5 [G3vs/s] )
(1-10 [G3i])
(1-100 [G3r])
digits9_____ ____________
(, =)(1-16 characters: 0-9)
(, =)(1-16 characters: 0-9, #, ?, +, none)
4
expected-wait split _____ p ri __ ______ ______
 for5(1-24 [G3vs/s] ) (low, med, ( = , < >, =) (0-9999)
(1-255 [G3r] ) 
						

							Command Job Aid
Issue  4 September 1994
A-11
7. Even numbers only.
8. Active means the called VDN as changed by VDN overrid e. Latest means the VDN assigned to the
vector in which the call is currently b ein g processed.
9. The Call Prompting feature must be enabled.
1. The “ goto vector” command is id entical to the “ g oto step” c ommand, except the word ste p is replac e d
b y the word vec tor. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [G3i], 1-512 {G3r].
2. The Vectoring (G3V4 Advanced Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
3. The < = , > =, < >, and =  c omparators are new for G3V4. < =  means less than or equal to, > = means
greater than or equal to,   means not equal to, and = means equal to.
4. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
5. A ? matches any digit 0-9 in that single digit p osition. A + matches any or no c harac ters.
6. Even numbers only.
7. This c ommand  is also available with Call Prompting.
Table A-8. Vectoring Commands — Generic 3 Version 4 
(continued)
goto step1____ if expected-wait2cal l _____ _____
(1-32) for(=, , =)(0-9999)
ii-d
igits4_____ table _____
(in, not-in)(1-5 [G3vs/s] )
(1-10 [G3i])
(1-100 [G3r])
ii-digits4_____ _____
(, =)(00-99)
(, =)[00-99, +, +?, ?+ , ??, ?x (where x = 0-9), x?, none]
5
ol d est-call-wait ______ p ri __ _____ _____
 in split (1-24 [G3vs/s] ) (low, med, (=, , =)(0-998)6
(1-255 [G3r] )
staffed-agents _____ _____ _____
 in split (1-24 [G3vs/s] )(=, , =)(0-149 [G3vs/s], 0-199 [G3i], 0-998 [G3r])
1-255 [G3r])
ti me
-of-day is _____ _____ to _____ _____
(mon, tue, (hh:mm in (mon, tue, (hh:mm in military
wed, thu, fri, military time)wed, thu, fri, time)
sat, sun, all) sat, sun, all)
unconditionally7 
						

							Call Vectoring Commands
A-12Issue  4 September 1994 
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 {G3r].
2. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to, and = means equal to.
4. A ? can be entered in any c haracter position and matches any character in that sing le c harac ter
p osition. A +  must be entered as either the first or last chara cter of the string and matc hes any or no
c harac ters. If +  is used the maximum length of the field is 15.
5. The Vectoring (G3V4 Advanced Routing ) and Vectorin g (G3V4 Enhanced) options must be enabled.
6. Active means the called VDN as changed by VDN overrid e. Latest means the VDN assigned to the
vector in which the call is currently b eing  processed.
7. Even numbers only.
8. The Call Prompting feature must be enabled.
Table A-9. Vectoring Commands — Generic 3 Version 4 
(continued)
goto step1____ i f a n i2_____ _____
(1-32)(, =)3(1-16 characters: 0-9)
(, =)(1-16 characters, 0-9, ?, +, none)4
ani2_____ table _____
(in, not-in)(1-5 [G3vs/s] )
(1-10 [G3i])
(1-100 [G3r])
rolling-asa for5vd n_____ _____ _____
(VDN, active, latest)6(=, , =)(0-998)7
rolling-asa for5skill _____ _____ _____
(1-24 [G3vs/s] )(=, , =)(0-998)7
(1-255 [G3r] )
available- _____ _____ _____
 agents in skill (1-24 [G3vs/s] )(=, , =)(0-149 [G3vs/s],0-199 [G3i], 0-998 [G3r])
1-255 [G3r])
call
s-queued _____ p ri __ _____ _____
 in skill (1-24 [G3vs/s] ) (low, med, (=, , =)(0-199 [G3vs/s/i], 0-998 [G3r] )
(1-255 [G3r] )
counted-calls _____ _____ _____
 to vd n5VDN, active,(=, , =)(0-999)
dig
its8_____ table _____
(in, not-in)(1-5 [G3vs/s] )
(1-10 [G3i])
(1-100 [G3r])
digits9_____ ____________
(, =)(1-16 characters: 0-9)
(, =)(1-16 characters: 0-9, #, ?, +, none)
4 
						

							Command Job Aid
Issue  4 September 1994
A-13
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 {G3r].
2. The Vectoring (G3V4 Advanced Routing ) and Vectorin g (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to, and = means equal to.
4. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
5. A ? matches any digit 0-9 in that single digit p osition. A + matches any or no c harac ters.
6. Even numbers only.
7. This c ommand  is also available with Call Prompting.
Table A-10. Vectoring Commands — Generic 3 Version 4 
(continued)
goto step1____ if expected-wait skill _____pri __ ______ ______
(1-32)  for5(1-24 [G3vs/s] ) (low, med, (