Xerox WorkCentre M20i User Manual

							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
Maintenance
zThe toner 
cartridge must be 
removed to 
replace the drum 
cartridge.3¾Turn the cartridge locking lever 
upwards to release the toner 
cartridge.
4
¾Pull out the used drum cartridge.
5
¾Unpack the new drum cartridge 
and slide it in place, making sure 
not to touch the surface of the 
drum.
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							Page 10-10  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Maintenance
)If the counter is not reset, ‘Drum Warning’ may appear before the new drum reaches its 
maximum life. To reset the counter manually refer to the “Maintenance Tools” on page 9-25.
6
¾Reinstall the toner cartridge, then 
lock the lever.
¾Close the front cover and the side 
cover.
¾The display shows [New Drum 
Unit?]. Select [Yes] and press 
[Enter].
The machine returns to Standby 
mode.
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-1
11 Troubleshooting
If a problem occurs on your machine, the instructions in this 
chapter will enable you to identify and clear the fault, or locate 
further assistance.
¾General  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
¾Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
¾Customer Support . . . . . . . . . . . . . . . . . . . . . . . 11-10
¾LCD Error Messages . . . . . . . . . . . . . . . . . . . . .  11-11
¾Problem and Solutions Charts . . . . . . . . . . . . . . 11-14
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							Page 11-2  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Troubleshooting
General
A variety of situations can affect the quality of the output. For optimal performance, ensure the 
following guidelines are followed: 
¾Do not position the machine in direct sunlight or near a heat source such as a radiator.
¾Avoid sudden changes in the environment surrounding the machine. When a change 
occurs, allow the machine at least two hours to adjust to its new environment, depending 
on the extent of the change. 
¾Follow routine maintenance schedules for cleaning areas such as the Document Glass 
and Control Panel.
¾Always set the guides in the Paper Trays to the size of the media in the tray.
¾Ensure paper clips and paper debris do not contaminate the machine.
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-3
Troubleshooting
Fault Clearance
When a fault occurs, check the Status Map on the Control Panel. A red flashing LED identifies 
the problem area:-
Status Map
Document Jams
If a document jams while it is feeding through the Document Feeder, ‘Document Jam’ appears 
on the display and the Document Jam LED on the Status Map will flash.
Details for clearing the three areas of the Document Feeder are given below.
Input Misfeed
Document 
Jams
Paper 
JamBypass
Tray 1
Tray 2
1
¾Open the Document Feeder top 
cover.
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							Page 11-4  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Troubleshooting
Exit Misfeed
2
¾Pull the document gently to the 
right and out of the Document 
Feeder.
¾Close the Document Feeder top 
cover.
¾Feed the documents back into 
the Document Feeder.
1
¾Open the Document Feeder and 
turn the roller knob to remove the 
misfed documents from the exit 
area.
If the jammed document 
cannot be easily removed, 
skip to Roller Misfeed.
2
¾Close the Document Feeder and 
reload the documents.
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-5
Troubleshooting
Roller Misfeed
1
¾Open the Document Feeder.
¾Turn the release knob to enable 
easy removal of the misfed 
document from the exit area. 
Carefully pull the document to the 
right using both hands.
2
¾Close the Document Feeder and 
reload the documents.
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							Page 11-6  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Troubleshooting
Paper Jams
If paper jams occur, ‘Paper Jam’ appears on the display and the Paper Jam or Paper Tray LED 
on the Status Map will flash to indicate the problem area. Follow the steps below to clear the 
jam. To avoid tearing paper, pull the jammed paper out gently and slowly.
Paper Feed Area
If the paper jams in the feed area ’Paper Jam 0’ appears on the display.
1
¾Pull out the Paper Tray.
¾When the tray is fully out, lift the 
front part of the tray slightly to 
release the tray from the 
machine.
2
¾Remove the jammed paper by 
gently pulling it straight out.
¾Once you remove the jammed 
paper, open the side cover and 
close it to clear the ’Paper Jam 0’ 
message from the display.
3
¾If there is any resistance and the 
paper does not move immediately 
when pulled, pull the release 
lever to open the side cover.
¾Carefully remove the misfed 
paper in the direction shown.
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-7
Troubleshooting
Paper Exit Area
If the paper is jammed in the exit area, ’Paper Jam 2’ appears on the display.
4
¾Close the cover.
¾Insert the paper tray. Lower the 
rear part of the tray to align the 
rear edge with the corresponding 
slot in the machine, then insert it 
completely.
1
¾Press the Release Lever to open 
the side cover.
CAUTION: Ensure the side cover 
is always open before opening 
the front cover.
¾Open the front cover.
2
¾Pull down on the Fuser Lever. 
This will release pressure on the 
paper.
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							Page 11-8  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Troubleshooting
3
¾Turn the Jam Remove Lever in 
the direction of the arrow to move 
the paper to the exit area.
¾Gently pull the paper out through 
the exit area.
4
¾Push the Fuser Lever up.
5
¾Turn the Jam Remove Lever 
back to the original position.
¾Close the front cover and side 
cover.
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