Xerox WorkCentre 4118xn User Manual

							Xerox WorkCentre 4118 User GuidePage 10-11
Troubleshooting
LCD Error Messages
If an abnormal condition arises in the machine or an incorrect operation is performed, a 
message indicating the nature of the error is displayed. If this happens, take the corrective 
action listed in the following table.
DISPLAYMEANINGSOLUTION
Bypass JamThe machine detects non 
feeding from the Bypass 
Tr a y.Open the side cover and remove any jammed 
paper.
Load paper in the Bypass Tray.
Comm. ErrThe machine has a 
problem in 
communication.Try resending the fax.
Document JamThe loaded document has 
jammed in the Document 
Feeder.Clear the document jam. Refer to “Document 
Jams” on page 10-3
Door OpenThe side cover is not 
securely latched.Close the side cover until it locks into place.
Drum WarningThe drum cartridge is 
near the end of life.Ensure a replacement cartridge is in stock. 
Replace the drum cartridge when copy/print 
quality is degraded. This may show up as dark 
marks on the edge of the page. Refer to “Drum 
Cartridge” on page 9-8.
Duplex JamPaper has jammed in the 
middle of 2 Sided printing.Clear the jam. Refer to “2 Sided Jam” on page 
10-9.
Drum EmptyThe drum cartridge is 
emptyReplace the drum cartridge. Refer to “Drum 
Cartridge” on page 9-8.
Fuser Error, Open Heat 
Error, Heating Error and 
OverheatThere is a problem in the 
fuser unit.Unplug the power cord and plug it back in. If the 
problem still persists, please call for service.
Group Not AvailableYou have tried to select a 
group.Try again. Check location for a group. 
IncompatibleRemote party did not 
have the requested 
feature such as polling.
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							Page 10-12 Xerox WorkCentre 4118 User Guide
Troubleshooting
Non-Xerox Toner CartYou have used an 
unauthorized toner 
cartridge.You must use a Xerox approved cartridge.
Operation Not AssignedThe machine has no job 
to handle.
Line Busy The remote fax did not 
answer.Try again. Contact recipient to ensure remote 
machine is functioning correctly.
Line ErrorYour machine cannot 
connect with the remote 
machine, or has lost 
contact because of a 
problem with the phone 
line.Try again. If the problem persists, wait an hour 
or so for the line to clear, then try again.
Or, turn the ECM mode on. Refer to “Fax Setup 
Options” on page 5-22 for more information.
LSU ErrorA problem has occurred in 
the LSU (Laser Scanning 
Unit).Try Power Off / Power On. Refer to “Powering 
On the Machine” starting on page 2-16. If the 
problem still persists, please call for service.
Memory FullThe memory is fullEither delete unnecessary documents, 
retransmit after more memory becomes 
available, or split the transmission into more 
than one operation.
No AnswerThe remote fax machine 
has not answered after 
several redial attempts.Try again. Contact recipient to ensure remote 
machine is functioning correctly.
Poll Code Err.You have used an 
incorrect poll code.
Polling ErrorThe remote fax machine 
you want to poll is not 
ready to respond to your 
poll.
Or, when setting up to poll 
another fax machine, you 
have used an incorrect 
poll code.The remote operator should know in advance 
that you are polling and have the fax machine 
loaded with the original document.
Enter the correct poll code.
No Developer CartridgeThe toner cartridge is not 
installed.Install the toner cartridge. Refer to “Toner 
Cartridge” on page 9-5.
DISPLAYMEANINGSOLUTION
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							Xerox WorkCentre 4118 User GuidePage 10-13
Troubleshooting
No. Not AssignedThe Speed Dial location 
has no number assigned.
No PaperThe recording paper in 
the paper tray has run 
out.Load the recording paper in the Paper Tray.
RX Tray FullPaper is overstacked in 
the output bin.Remove paper.
Paper Jam 0Paper has jammed in the 
paper feeding area.Clear the jam. Refer to “Paper Jams” on page 
10-6.
Paper Jam 1Paper has jammed in the 
fuser area.Clear the jam. Refer to “Paper Jams” on page 
10-6.
Paper Jam 2Paper has jammed in the 
paper exit area.Clear the jam.Refer to page “Paper Jams” on 
page 10-6.
Power FailureThe machine’s memory 
has not been backed up.
To n e r  E m p t yThe Toner Cartridge has 
run out. The machine 
stops.Replace with a new toner cartridge. Refer to 
“Toner Cartridge” on page 9-5.
To n e r  L o wThe toner is almost 
empty.Take out the toner cartridge and gently shake it. 
By doing this printing operations can be 
temporarily resumed.
Retry Redial?The machine is waiting for 
the programmed interval 
to automatically redial.Press [Start] to immediately redial, or [Stop] to 
cancel the redial operation.
Function FullThe memory has become 
full.Either delete unnecessary documents, or 
retransmit after more memory becomes 
available. The transmission can also be split 
into more than one operation if it is a large job.
DISPLAYMEANINGSOLUTION
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							Page 10-14 Xerox WorkCentre 4118 User Guide
Troubleshooting
Problem and Solutions Charts
The following chart lists some conditions that may occur and the recommended solutions. 
Follow the suggested solutions until the problem is corrected. If the problem persists, please 
call for service.
Copying Problems
CONDITION SUGGESTED SOLUTION
The LCD does not turn onCheck that the product is plugged into an electrical receptacle and 
ensure that there is power to the receptacle.
Ensure the ON/OFF switch is in the ON position.
Copies are too light or too darkIf the original is light, use the Lighten/Darken key to darken the 
image.
If the original is dark, use the Lighten/Darken key to lighten the 
image.
Smears, lines, marks, or spots 
on copiesIf defects are on the original, press the Lighten/Darken key to 
adjust the image.
If no defects are on the original, clean the Document Glass and 
underside of the Document Feeder.
If a line is present when using the Document Feeder and not when 
using the Document Glass, clean the CVT glass. For stubborn 
spots use a crumpled up piece of paper or a credit card. Refer to 
“Cleaning the Document Glass and Constant Velocity Transport 
(CVT) Glass” on page 9-2.
If the problem still persists, clean the Drum Cartridge. Refer to 
“Maintenance Tools” on page 8-10 for instructions.
Copy image is skewedEnsure that original is positioned correctly on the Document 
Glass.
Check that copy paper is loaded correctly.
Blank copiesEnsure that the original is face down on the Document Glass or 
face up in the Document Feeder.
Image rubs off the copy easilyReplace the paper in the tray with paper from a new package.
In high humidity areas do not leave paper in the product for 
extended periods of time.
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							Xerox WorkCentre 4118 User GuidePage 10-15
Troubleshooting
Printing Problems
Frequent copy paper jamsFan the stack of paper, then turn it over in the tray. Replace paper 
in paper tray with a fresh supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight 80 g/m² (20 lb) 
bond paper is recommended.
Check for copy paper or pieces of copy paper remaining in the 
product after a paper jam has been cleared.
Toner yield is lower than 
expected and TONER LOW 
message displaysToner may be lodged in the cartridge. Remove the Toner 
Cartridge. Shake the Toner Cartridge and tap along the top of the 
Toner Cartridge over a waste receptacle. Take care not to touch 
the exposed toner on the left side of the cartridge.
Fewer copies from the Toner 
Cartridge than expectedOriginals contain pictures, solids, or heavy lines. Originals are 
forms, newsletters, books etc. The product is being powered on 
and off frequently. The Document Feeder is being left open while 
copies are being made.
PROBLEMPROBABLE CAUSESUGGESTED SOLUTION
The product does not 
printThe IEEE-1284 Parallel 
cable or USB cable is not 
connected properly.Check the cable connection.
The IEEE-1284 Parallel 
cable or USB cable is 
defective.Check the cable with a computer and printer 
that work. If printing is still not possible, replace 
the cable.
The port setting is 
incorrect.Check the printer settings in the Windows 
Control Panel to ensure that the print job is 
being sent to the correct port. (For Example: 
LPT1.)
The toner and drum 
cartridges are not 
installed properly.Check that the toner and drum cartridges are 
installed properly.
The printer driver may not 
be installed properly.Reinstall the software.
The Parallel port cable 
specifications may not be 
correct.Use an IEEE-1284 compliant Parallel port 
cable. CONDITION SUGGESTED SOLUTION
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							Page 10-16 Xerox WorkCentre 4118 User Guide
Troubleshooting
Half of the page is blankThe page layout is too 
complex.Reduce the resolution setting from 600 dpi to 
300 dpi. Install more RAM in the computer.
The page orientation may 
be incorrect.Change the page orientation in the printer setup 
dialog.
Printing is too slowThe computer parallel 
port may not be set for 
high speed 
communications.If the computer is equipped with an ECP parallel 
port, enable this mode of operation. Refer to the 
Enabling High Speed Printer Communications 
section of the PC’s user guide.
Computer may not have 
enough memory (RAM).Install more RAM in the computer.
Print job is too largeReduce resolution from 1200 dpi to 600 dpi.
Irregular faded patches 
of printThere is a paper quality 
problem.Use only paper that meets the specifications 
required by the product.
Toner may be unevenly 
distributed.Remove the Toner Cartridge and shake it gently 
to distribute the toner evenly. Then reinstall the 
toner cartridge.
Black stainingThere is a paper quality 
problem.Use only paper that meets the specifications 
required by the product.
Character voidsThe paper may be too 
dry.Try printing with a different batch of paper.
Background scatterThe paper may be too 
damp.Try printing with a different batch of paper. Do 
not open packages of paper until necessary so 
that the paper does not absorb too much 
moisture from the air.
Printing over uneven 
surfaces.If printing onto envelopes, change the printing 
layout to avoid printing over areas that have 
overlapping seams on the reverse side.
Missing charactersThe paper may be too 
damp.Try printing with a different batch of paper. Do 
not open packages of paper until necessary so 
that the paper does not absorb too much 
moisture from the air.
Back of printout is dirtyThe transfer roller may be 
dirty.Print a few blank pages to clean the transfer 
roller.
Incorrect fontsTrueType fonts may be 
disabled.Use the fonts dialog box in the Control Panel to 
enable TrueType fonts.
PROBLEMPROBABLE CAUSESUGGESTED SOLUTION
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							Xerox WorkCentre 4118 User GuidePage 10-17
Troubleshooting
Faxing Problems Solution Chart
Faded graphicsToner may be low.Remove the Toner Cartridge and shake it gently 
to distribute the toner evenly. Then reinstall the 
Toner Cartridge.
Ensure that a spare Toner Cartridge is 
available.
PROBLEMSUGGESTED SOLUTION
Originals are fed diagonally 
(skewed)Ensure the Document Guides are adjusted to the width of the 
original being fed.
Check the original meets the conditions established for use with 
this device.
The original is not being printed 
on the paper of the remote Fax 
even though it is being sentEnsure the originals were placed face-up in the Document Feeder 
or face-down on the Document Glass.
Originals are not sent even if 
operations are carried out 
normallyCheck that the remote Fax is compatible with the machine. This 
machine supports G3 communications but not G4 
communications.
Originals cannot be received 
even if [Start] is pressedEnsure the bell rings before picking up the handset.
Ensure the handset is not replaced before pressing [Start]. When 
answering a call using the handset and a Fax is being received, do 
not replace the handset until [Start] is pressed and the phone line 
switches to the machine.
Check the telephone cord has not been disconnected.
Check the power plug has not been unplugged from the power 
outlet.
Check with the party trying to send the original that there are no 
problems with the remote fax.
Paper is not collatedEnsure the machine has paper loaded.
Check if a paper jam has occurred.
PROBLEMPROBABLE CAUSESUGGESTED SOLUTION
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							Page 10-18 Xerox WorkCentre 4118 User Guide
Troubleshooting
The received original is printed 
dark and is illegible or black 
stripes are printed on the 
originalCheck with the party sending the original that the original is a 
clean copy.
Check with the party sending the original that the problem is not 
due to a fault or operator error at the remote Fax. For example, 
dirty scan glass or dirty scan lamp.
If the same problem occurs even when copies are made on the 
machine, clean the drum. Refer to “Maintenance Tools” on page 8-
10 for instructions.
Paper is collated but not printed.Ensure there enough toner.
Check with the party sending the fax that the original was placed 
correctly when scanned at the remote Fax.
PROBLEMSUGGESTED SOLUTION
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							Xerox WorkCentre 4118 User GuidePage 11-1
6
11 Specifications
Use this chapter to identify the specifications for each function 
of your machine.
¾Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
¾Printer Specifications . . . . . . . . . . . . . . . . . . . . . . 11-3
¾Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . 11-4
¾Scanner and Copier Specifications . . . . . . . . . . . 11-5
¾General Specifications . . . . . . . . . . . . . . . . . . . . . 11-6
¾Media Specifications  . . . . . . . . . . . . . . . . . . . . . . 11-7
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							Page 11-2 Xerox WorkCentre 4118 User Guide
Specifications
Introduction
The Xerox WorkCentre 4118 adheres to strict specifications, approvals and certifications. 
These specifications are designed to provide for the safety of users and to ensure that the 
machine operates in a fully functional state. Use the specifications listed in this chapter to 
quickly identify the capabilities of the machine.
zIf further 
specification 
information is 
required please 
refer to 
www.xerox.com.
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