Xerox Phaser 8860MFP User Manual

							
Getting Help
Phaser® 8560MFP/8860M FP Multifunction Printer
9-28
Fax and Scan Alerts
Alerts provide messages and instructions for  helping the user solve problems that may arise 
when faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox 
Support Centre utility.
Note: Fax errors do not prevent scanning , copying, or printing activities. 
PhaserSMART Technical Support
PhaserSMART Technical Support is  an automated, internet-based support system that uses 
your default web browser to send diagnostic  information from your system to the Xerox 
website for analysis. PhaserSMART Technical S upport examines the information, diagnoses 
the problem, and proposes a solution. If the  problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
 
To access PhaserSMART Technical Support:
1. Open your browser and go to  www.phaserSMART.com
.
2. Enter your system’s IP address in the browser window.
3. Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge  base that provides instructions and 
troubleshooting help to solve your printer prob lems. You can find solutions for print quality, 
media jams, software inst allation, and much more.
To access the Online Support Assistant, go to  the Xerox Support website for your printer:
■www.xerox.com/office/8560MFPsupport (Phaser 8560MFP printer)
■www.xerox.com/office/8860MFPsupport (Phaser 8860MFP printer) 
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Getting Help
Phaser® 8560MFP/8860M FP Multifunction Printer
9-29
Web Links
Xerox provides several websites that offer addi tional help on your Phaser 8560MFP/8860MFP 
printer. A set of Xerox links is  installed in your web browser’s  Favorites folder when you 
install the Xerox printer drivers on your comput er. Use the following websites to obtain more 
information. 
 
Phaser 8560MFP Printer
 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on y our networked system and 
proposes solutions: www.phasersmart.com
Technical support inform
ation for your system, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more: www.xerox.com/office/8560MFPsupport
Supplies for your system:
www.xerox.com/office/8560MFPsupplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:
www.xerox.com/office/worldcontacts
System registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies: www.xerox.com/gwa
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Getting Help
Phaser® 8560MFP/8860M FP Multifunction Printer
9-30
Phaser 8860MFP Printer
 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on y our networked system and 
proposes solutions: www.phasersmart.com
Technical support inform
ation for your system, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more: www.xerox.com/office/8860MFPsupport
Supplies for your system:
www.xerox.com/office/8860MFPsupplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:
www.xerox.com/office/worldcontacts
System registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies: www.xerox.com/gwa
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Phaser® 8560MFP/8860MFP Multifunction Printer
A-1
Your system and the recommended supplies have been
 designed and tested to meet strict safety 
requirements. Attention to the  following information ensures the continued safe operation of 
your system.
 
Electrical Safety
■Use the power cord supplied with your system.
■Plug the power cord directly into a properl y grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the  printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the system is plugged into an ou tlet that is capable of providing the correct 
voltage and power. Review the system’s electrical specification with an electrician if 
necessary.
 
Warning: Avoid the potential of electrical shock by  ensuring that the system is properly 
grounded. Electrical products may be hazardous if misused.
 ■Do not place the system in an area wher e people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These op enings are provided to prevent overheating 
of the system.
■Do not drop paper clips or  staples into the system. 
Warning: Do not push objects into slots or openings on the system. Making contact with a 
voltage point or shorting out a part coul d result in fire or electrical shock.
 
User Safety
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Phaser® 8560MFP/8860MFP Multifunction Printer
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If you notice unusual noises or odors:
1.
Turn off the system immediately.
2. Disconnect the power cord fro m the electrical outlet. 
3. Call an authorized service repres entative to correct the problem.
The power cord is attached to the system as a pl ug-in device on the side of the system. If it is 
necessary to disconnect all electrical power fro m the system, disconnect the power cord from 
the electrical outlet.
 
Warning: Do not remove the covers or guards that  are fastened with screws unless you are 
installing optional equipment and are specifically  instructed to do so. Power should be  OFF 
when performing these installatio ns. Disconnect the power cord when removing covers and 
guards for installing optional equi pment. Except for user-installable options, there are no parts 
that you can maintain or se rvice behind these covers.
 
Note: Leave the system on for opt imum performance; it does not pose a safety hazard.
 
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the system.
■The system is exposed to water.
If any of these conditions  occur, do the following:
1. Turn off the system immediately.
2. Disconnect the power cord  from the electrical outlet.
3. Call an authorized service representative.
 
Caution: To reduce the risk of fire, use only No . 26 American Wire Gauge (AWG) or larger 
telecommunication line cord.
Maintenance Safety
■Do not attempt any maintenance procedure th at is not specifically described in the 
documentation supplied with your system.
■Do not use aerosol cleaners. The use of supp lies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not burn any consumables or routine ma intenance items. For information on Xerox 
supplies recycling programs, go to  www.xerox.com/gwa
. 
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Phaser® 8560MFP/8860MFP Multifunction Printer
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Operational Safety
Your system and supplies were designed and test ed to meet strict safety requirements. These 
include safety agency examina tion, approval, and compliance w ith established environmental 
standards.
Your attention to the following safety guidelines  helps to ensure the continued, safe operation 
of your system.
 
Printer Location
■Place the system in a dust-free area within a temp erature range of 50° F to 90° F (10° C to 
32° C) and a relative humidity ra nge of 10 percent to 80 percent.
■Place the system in an area where there is ad equate space for ventilation, operation, and 
servicing. 
■Do not place the system on a carpeted locatio n such as a carpeted floor. Airborne carpet 
fibers can be pulled into the system an d cause print- and copy-quality problems.
■Do not place the system near a heat source.
■Do not place the system in dire ct sunlight to avoid exposure to light-sensitive components.
■Do not place the system where it is directly  exposed to the cold air flow from an air 
conditioning system.
Printer Clearance
The recommended minimal spacing is:
■30 cm (11.8 in.) above, measuring from the top of the document feeder or document cover
■24 cm (9.5 in.) behind the system
■10 cm (4 in.) on the left side of the system
■37 cm (14.5 in.) on the right side of the sy stem, to allow access to the maintenance unit 
and waste tray
Operational Guidelines
■Do not block or cover the slots and opening on the system. The system may overheat 
without adequate ventilation.
■Use the system at elevations below 2,438 m (8,000 ft.).
■Place the system on a level, solid  non-vibrating surface with adequate strength to hold the 
weight of the system. It should be within two  degrees horizontal with all four feet in solid 
contact with the surface. The base system  weight without any packaging materials is 
approximately 38 kg (83.3 lb.).
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Phaser® 8560MFP/8860MFP Multifunction Printer
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Printing Safety Guidelines
 ■Keep hands, hair, neckties, etc., aw ay from the exit and feed rollers.
■Do not remove the paper source tray that you se lected in either the printer driver or control 
panel.
■Do not open the doors when the system is printing.
■Do not move the system when it is printing. 
System Supplies
■Use the supplies specifically designed for yo ur system. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on , or supplied with, the system, options, and 
supplies.
 
Caution: Use of non-Xerox supplies is not reco mmended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarante e do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this system. Th e Total Satisfaction Guarantee is  available in the United States 
and Canada. Coverage may vary outside these ar eas; please contact your local representative 
for details.
 
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Phaser® 8560MFP/8860MFP Multifunction Printer
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Moving the Printer
Follow these guidelines to avoid injuri ng yourself or damaging the system:
■Use the Shut Down mode on the control panel for best results.
■Always allow the system to cool before it is  moved to avoid ink spills which can damage 
the printer
Warning: Parts of the system may be hot. To avoid personal injury or damage to the 
system, allow  30 minutes for it to cool down before moving or packing the system. This 
allows the ink to solidify.
■Always turn off the system using the power  switch, located on the side of the system. 
Unplug all cables and cords. Never turn off th e system by pulling the power cord or using 
a power-strip with an on/off switch.
 ■Never move the system if you receive a Power Down Error-Head not Parked message on 
the control panel. The system is  not ready to be moved. If the printhead is not locked, the 
system can be damaged during shipment.
■Always lock the scanhead tran sportation lock on the left side of the system before 
removing the scanner portion of the system. Shipping the scanner with the scanhead 
unlocked can damage the scanner.
 
8860mfp-131
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Phaser® 8560MFP/8860MFP Multifunction Printer
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■Always remove the document feed er before shipping the system.
■Always remove the scanner before shipping the system.
■Always move the system separa tely from optional Trays 3 and 4.
■The system is heavy and must be lifted by  two people.  
■Never place food or liquids on the system.
Caution: Damage to the system  resulting from improper moving  or failure to repackage the 
system properly for sh ipment, is not covered by the warra nty, service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Gu arantee is available in the United States and 
Canada. Coverage may vary outside these areas;  please contact your local representative for 
details.
 
8860mfp_069
42.5 kg  94 lb. 
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Phaser® 8560MFP/8860MFP Multifunction Printer
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Symbols Marked on Product
Product Recycling and Dis posal for North America
Xerox operates a worldwide equipment takeba ck and reuse/recycle program. Contact your 
Xerox sales representative (1-800-ASK-XEROX)  to determine whether this Xerox product is 
part of the program. For more informatio n about Xerox environmental programs, visit 
www.xerox.com/environment
.
If you are managing the disposal of your Xerox  product, please note that the product may 
contain lead, mercury, perchlorate, and other  materials whose disposal may be regulated to 
environmental considerations. The presence of  lead, mercury, and perchlorate is fully 
consistent with regulations applicable at the  time that the product was placed on the market. 
For disposal information, contact  your local authorities. Perchlorate Material - This product 
may contain one or more Perchlorate-containing  devices, such as batteries. Special handling 
may apply. Please see  www.dtsc.ca.gov/hazard ouswaste/perchlorate
.
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Avoid pinching fingers in the system. Use 
caution to avoid personal injury.
Hot surface on or in the system. Use caution to 
avoid personal injury.
Keep hands clear to avoid personal injury.
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