Xerox Phaser 8860MFP User Manual

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-18
Jam at Tray 2, 3, or 4
To clear a jam from the tray specified on the control panel:
1. Pull the tray specified on  the control panel comple tely out of the system.
2. Remove the top sheet from the tray.
8860mfp-088
8860mfp-087
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-19
3.
Remove jammed paper inside the system tray sl ot. Verify that any torn pieces of paper are 
removed.
4. Push the tray completely into the system.
8860mfp-100
8860mfp-098
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-20
5.
If you did not find paper in the pr evious steps, follow these steps.
a. Pull all the trays completely out of the system.
b. Pull up the latch on the front of th e system to open the front cover.
8860mfp-088
8860mfp-083
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-21
c.
Remove any jammed paper. Verify that any torn pieces of paper are removed.
d. Verify that the paper is load ed correctly in the tray. Adju st the length and width tray 
guides for the paper  loaded in the tray.
■Length guide: Press the sides, then slide the  guide until the arrow on the guide 
points to the appropriate paper size im printed on the bottom of the tray. When 
properly positioned, the guide clicks into place.
■Width guides : Slide the width guides until the a rrows on the guides point to the 
appropriate paper size labeled on the bottom of the tray. When properly 
positioned, the guides click into place.
8860mfp-084
8860mfp-099
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-22
e.
Close the front cover.
f. Replace all trays and push each tr ay completely into the system.
6. Verify that you are printing custom paper sizes from Tray 1 only.
8860mfp-085
8860mfp-098
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-23
Jam at the Document Feeder
Note: A jam at the document feeder prevents faxi ng or scanning but does not prevent printing 
activities.
To clear a jam at the document feeder:
1. Remove the originals from the document feeder and catch tray.
2. Open the jam access cover on the document feeder.
8860mfp-089
8860mfp-090
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-24
3.
Remove jammed paper from the document feeder.
4. Close the jam access cover on the document feeder.
8860mfp-091
8860mfp-092
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-25
5.
Lift the document feeder.
6. Remove any jammed paper from under the document feeder or from the document glass.
8860mfp-093
8860mfp-094
Downloaded From ManualsPrinter.com Manuals 
						

							
Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-26
7.
Close the document feeder.
8. Reinsert originals in  the document feeder.
8860mfp-095
8860mfp-096
Downloaded From ManualsPrinter.com Manuals 
						

							
Getting Help
Phaser® 8560MFP/8860M FP Multifunction Printer
9-27
Getting Help
This section includes:
 ■Control Panel Messages  on page 9-27
■PrintingScout Alerts on page 9-27
■Fax and Scan Alerts on page 9-28
■PhaserSMART Technical Support  on page 9-28
■Online Support Assistant on page 9-28
■Web Links on page 9-29
Xerox provides several automatic diagnostic to ols to help you produce and maintain print 
quality.
 
See also: 
Xerox Support Centre  on page 1-18
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the cont rol panel displays a message informing you of the problem. 
In many cases, the control pane l also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the  Help button on the control panel to view ad ditional information about the message or 
menu displayed. The  Help button is labeled with a  ? symbol. 
 
PrintingScout Alerts
PrintingScout is a tool that is  installed with your Xerox printer  driver. It automatically checks 
the printer status when you send a print job.  If the printer is unable to print your job, 
PrintingScout automatically displays  an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view  instructions explaining how to fix the problem.
 
8860mfp-127
Downloaded From ManualsPrinter.com Manuals