Xerox Phaser 8860MFP User Manual

							
Controlling the Quality of Your Prints
Phaser® 8560MFP/8860M FP Multifunction Printer
7-5
To select the color correction in a supported driver:
 
Note: If your driver does not display the options 
listed in the table above, go to the Xerox 
Drivers and Downloads website to download the latest driver:
■www.xerox.com/office/8560MFPdrivers (Phaser 8560MFP printer)
■www.xerox.com/office/8860MFPdrivers (Phaser 8860MFP printer)
Operating System Steps
Windows Vista, 
Windows 2000, 
Windows XP, or 
Windows Server 2003 1.
Select the  Color Options  tab.
2. Select the desired color correction.  Some of the color corrections are 
grouped under  Office Color or Press Match .
Mac OS X, version 
10.3 and higher 1.
In the  Print dialog box , select  Image Quality  from the drop-down list.
2. Select the desired color correction from the  Color Correction 
drop-down list.
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-6
Solving Print-Quality Problems
This section includes:
 ■Smudges or Smears  on page 7-7
■Random Light Stripes  on page 7-8
■Predominate Light Stripes  on page 7-10
■Transparency Images Are Too Light or Too Dark  on page 7-11
■Colors Are Wrong on page 7-12
■PANTONE Colors Do Not Match  on page 7-13
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-7
Smudges or Smears
Problem
Smudges or smears appear on the page.
Solution
To prevent smudges or smears from appearing on the page:
1. Verify that the paper you are using is the correct  type for the system and is properly loaded 
in the tray. For information on  support paper types and weights, print the Paper Tips page.
a. On the control panel, press the  System button.
b. Select 
Information, and then press the  OK button.
c. Select 
Information Pages, and then press the  OK button.
d. Select 
Paper Tips Page, and then press the  OK button.
2. If the problem continues, run cleaning pages through the system:
a.On the control panel, press the  System button.
b. Select 
Troubleshooting, and then press the  OK button.
c. Select 
Print Quality Problems, and then press the  OK button.
d. Select 
Remove Print Smears, and then press the  OK button. The system cleans the 
ink from the rollers by running several shee ts of paper through the system. Repeat 
Step 2 up to three times if th e smears continue to appear.
3. If the problem continues:
a.Open the door on the side of the sy stem and remove the maintenance kit.
b. Wipe the plastic wiper bl ade with a lint-free cloth.
c. Replace the maintenance kit and close the door.
Note: Smudges or smears may appear if you print on side two of pre-printed paper, but do not 
select 2nds Side as the paper type. Select the 
2nd Side option on the contro l panel and in the 
printer driver.
See also: 
Manual 2-Sided Printing  on page 3-28
Cleaning the Maintenance Kit Wiper Blade  on page 8-15
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-8
Random Light Stripes
Problem
Light stripes appear randomly on the test pa ge when one or more color bars is missing.
Solution
To prevent random light strips from appear on the page:
1.On the control panel, press the  System button.
2. Select 
Troubleshooting, and then press the  OK button.
3. Select 
Print Quality Problems, and then press the  OK button.
4. Select 
Eliminate Light Stripes, and then press the  OK button.
a. Select 
Basic, and then press the  OK button. Repeat this proc edure up to two times to 
eliminate light stripes.
b. If the problem continues, select 
Advanced, and then press the  OK button. Follow the 
control panel prompts to select the missi ng jet’s color and number. See the Light 
Stripes Test page to determ ine the color and jet number.
5. If light stripes continue to appear:
a.Turn off the system for at least four hours.
b. Turn on the system and, if necessa ry, repeat the Basic procedure once.
Light Stripes Test
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-9
6.
If the problem continues, call your local service provider or Xerox technical support. To 
continue printing until your system can be  serviced, select Jet Substitution Mode to 
substitute a jet for the malfunctioni ng jet causing the light stripe.
To select Jet Substitution Mode:
a. On the control panel, press the  System button.
b. Select 
Troubleshooting, and then press the  OK button.
c. Select 
Print Quality Problems, and then press the  OK button.
d. Select 
Eliminate Light Stripes, and then press the  OK button.
e. Select 
Jet Substitution Mode, and the press the  OK button.
f. Follow the control panel prompts to select  the color and malfunctioning jet number 
indicated on the Light Stripes Test page.
See also:  Online Support Assistant at  www.xerox.com/office/8560MFPsupport
 or 
www.xerox.com/office/8860MFPsupport
.
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-10
Predominate Light Stripes
Problem
Light stripes appear prominently on the test page when all four color bars are missing.
Solution
To prevent predominate light stripes from appear on the page:
1. Open the exit cover:
a.Remove debris from the paper-exit area.
b. Raise the lower paper guide and wipe the pl astic paper release blade with a lint-free 
cloth.
2. Close the exit cover.
3. Open the door on the  side of the system:
a. Remove the maintenance kit.
b. Wipe the plastic wiper bl ade with a lint-free cloth.
c. Replace the maintenance kit.
d. Close the door.
4. If the problem continues, follow the steps for Random Light Stripes.
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-11
Transparency Images Are Too Light or Too Dark
Problem
Text or graphics printed on transparen cies are either too light or too dark.
Solution
To prevent transparency text or graphics from being too light or too dark:
1.Verify that  Transparency  is select in the software appl ication or in the printer driver.
2. Verify that the tray containing the transp arencies is set to print transparencies:
a. On the control panel, press the  System button.
b. Select 
Paper Tray Setup, and then press the  OK button.
c. Select 
Tr a y  1  P a p e r, Tr a y  2  P a p e r, Tr a y  3  P a p e r, or Tr a y  4  P a p e r, and then press the 
OK  button.
d. Select 
Transparency, and then press the  OK button.
3. Print the Paper Tips page for more  information about transparencies:
a. On the control panel, press the  System button.
b. Select 
Information, and then press the  OK button.
c. Select 
Information Pages, and then press the  OK button.
d. Select 
Paper Tips Page, and then press the  OK button.
Note: Use only recommended Xerox transparencies.
See also: 
For the Phaser 8560MFP:
Recommended Media List (United States)
Recommended Media List (Europe)
For the Phaser 8860MFP:
Recommended Media List (United States)
Recommended Media List (Europe)
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-12
Colors Are Wrong
Problem
The color produced by the system is wrong or  differs from the color that it must match.
Solution
See the Online Support Assistant for information about color matching at 
www.xerox.com/office/8560MFPsupport
 or  www.xerox.com/office/8860MFPsupport.
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-13
PANTONE Colors Do Not Match
Problem
The colors printed on the document do not  match the Phaser 8560MFP/8860MFP printer 
PANTONE color chart.
Solution
To match the document colors to the color chart:
■If the application software allows the user  to select a printer PPD file for printing a 
document, make sure the Phaser 8560MF P/8860MFP printer PPD is selected. The 
PANTONE colors in the printer  are calibrated for the printer’s default halftone; overriding 
the printer’s default halftone  will change the printer’s color reproduction. For more 
information about software settin gs for your applications, consult your application’s user 
manual.
■Turning off other color matching software,  such as ColorSync or ICM color matching, 
when trying to match PANTONE Colors is  recommended. Using other color matching 
software while matching PANTONE Colors can cause unpredictable color output. If you 
choose to use a Color Management software, se t the printer’s color correction to none, and 
do not use the printer specific charts.
■To match PANTONE spot colors, in the printer driver select  Properties, click the Color 
Options  tab, select  Automatic color correction, select  Custom from the drop-down list, 
and then select the  Spot Colors tab. For example, pr int documents using the  None color 
correction if the PANTONE Color chart was printed using  None (the recommended 
setting). Also verify that the color’s CMYK  values match the CMYK values on the chart.
■The printed PANTONE charts can fade over time  or when exposed to sunlight. Check the 
color charts you printed against the P ANTONE Color swatch book available from 
PANTONE, Inc. You may need to re-print the ch art, especially if it has been exposed to 
light for some time. Storing the charts in  a dark place helps preserve the color.
■Print a test page from your control panel to check the colors. If your printer has media that 
is out of specification, or other supplies that  are at the end of useful life, color adjustments 
may not be able to get the pr inter to match PANTONE Colors.
See also:  Advanced Features Guide  at www.xerox.com/office/8560MFPsupport
 or 
www.xerox.com/office/8860MFPsup
port
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Phaser® 8560MFP/8860MFP Multifunction Printer
8-1
This chapter includes:
 ■Maintenance and Cleaning 
on page 8-2
■Ordering Supplies on page 8-23
■Moving and Repacking the Printer  on page 8-25
See also:  Maintenance video tutorials at  www.xerox.com/office/8560MFPsupport
 or 
www.xerox.com/office/
8860MFPsupport
Replacing supplies video tutorials at  www.xerox.com/office/8560MFPsupport or 
www.xerox.com/office/
8860MFPsupport
Maintenance
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