Xerox Phaser 6180MFP User Manual

							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-37
NNN indicates a numeric value.
Reboot Printer
116-316Additional memory (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the additional memory.
Reboot Printer
116-320An unsupported additional memory (optional) is installed.
Replace the specified additional memory.
NV RAM Error
Error 116-390
Restart PrinterAn internal error has occurred.
Restart the printer. If the problem persists, contact Xerox 
Technical Support.
Scanner Lamp Error
Error 062-371
Restart PrinterThe scan bar lock switch is set to the locked position. 
Set the scan bar lock switch to the unlocked position, and then 
turn the printer off and then on.
Note: When the printer tries to activate the scan bar when it is 
locked, it produces a loud noise.
Set xxxx
XXXXXXXX
Set xxxx
YYYYYYYYThe tray specified by xxxx is out of paper, or the specified paper 
could not be detected in the tray. 
Fill the tray with the indicated size, direction, and type of paper. 
xxx indicates the number of the tray or Tray 1 (MPT).
 See Loading 
Paper in Trays 2 and 3 on page 5-13.
SysError NNN-NNN
Press SetA system error has occurred.
Press the OK button to clear the message.
Tr a y  D e t a c h e d
Push in xxxxTray xxxx is pulled out.
Set Tray xxxx into the correct position. xxx indicates the number of 
the tray.
Wrong Paper Size
Reload xxxx
Set xxxx
XXXXThe correct paper is not set in Tray xxxx.
Set the following size, direction, and type of paper into the tray: 
XXXX. xxx indicates the number of the tray or Tray 1 (MPT). See 
Loading Paper in Trays 2 and 3 on page 5-13. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-38
Network Related Errors
Message Condition/Reason/Action
Email Error
Invalid SMTP Server
Error 016-503
Press OKThe SMTP server was not found.
Use CentreWare IS to verify that the address for the server is 
correct.
Email Error
Invalid POP3 Server
Error 016-504
Press OKThe POP3 server was not found.
Use CentreWare IS to verify that the address for the server is 
correct.
Email Login Error
POP3 Login Failed
Error 016-505
Press OKFailed to login to the POP3 server.
Use CentreWare IS to verify that the user name and password 
settings are correct.
Email Login Error
Error 016-506
Press OKFailed to login to the SMTP server.
Use CentreWare IS to verify that the user name and password 
settings are correct.
Email Login Error
SMTP Login Failed
Error 016-507
Press OKFailed to login to the SMTP server.
Use CentreWare IS to verify that the user name and password 
settings are correct. 
Email Size Limit
Error 016-985
Press OKThe email maximum file size limit was exceeded.
Decrease the resolution of the scan, or reduce the scan 
dimensions.
Login Error
Error 016-782
Press OKFailed to login to the server (SMTP/SMB/FTP).
Check that the printer is physically connected to the network.
Use CentreWare IS to verify that the user name and password 
settings are correct. 
Network Scan Error
Email Server Full
Error 016-765
Press OKThe disk on the SMTP server is full.
Make space available on the server’s disk.
Network Scan Error
Invalid SMB/FTP
Server
Error 016-783
Press OKCan not get to the server path list (SMB/FTP).
Use CentreWare IS to verify that the Server Path setting is correct. 
For more information, see Using CentreWare IS to Create an 
Address on page 7-7.
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-39
Network Scan Error
Invalid Write
Permission
Error 016-784
Press OKYou do not have Write permission for the SMB/FTP server.
Modify your permissions on the server, or change the location you 
are scanning to one that you have Write permission for.
Network Scan Error
Server Out of Memory
Error 016-785
Press OKThe disk on the FTP/SMB server is full.
Make space on the server’s disk.
Network Scan Error
Directory Not Found
Error 016-787
Press OKThe directory specified in the address book entry was not found.
Use CentreWare IS to correct the address book entry. For more 
information, see Using CentreWare IS to Create an Address on 
page 7-7.
Network Scan Error
File Name Exists
Error 016-788
Press OKThe location you are scanning to has a file with the same name.
Specify a different name, and then resend.
Network Scan Error
SMTP Connection 
Failed
Press OKCan not connect to the SMTP server.
Check that the printer is physically connected to the network.
Use CentreWare IS to verify that the 
Email Server settings are 
correct. For more information see Setting Up the SMTP Server on 
page 7-11.
Network Scan Error
Connection Timeout
Press OKCan not connect to the SMB/FTP server.
Check that the printer is physically connected to the network.
SMTP Server Error
Error 016-766
Press OKAn error occurred on the SMTP server.
Attempt the operation again. Consult your system administrator if 
the operation fails again.
Scan Error
Error 116-396 
or 116-987
Restart Printer
A fatal error occurred.
Restart the printer. If the error occurs again, contact Xerox 
Technical Support. Message Condition/Reason/Action
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							Getting Help
Phaser® 6180MFP Multifunction Printer 
10-40
Getting Help
This section includes:
 ■Control Panel Messages on page 10-40
■PrintingScout Alerts on page 10-40
■Online Support Assistant on page 10-40
■Web Links on page 10-41
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
For more information, see Control Panel Error Messages on page 10-32.
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It 
automatically checks the printer status when you send a print job. If the printer is unable to 
print your job, PrintingScout automatically displays an alert on your computer screen to let 
you know that the printer needs attention.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6180MFPsupport
.
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							Getting Help
Phaser® 6180MFP Multifunction Printer 
10-41
Web Links
Xerox provides several websites that offer additional help on your Phaser 6180MFP printer. A 
set of Xerox links is installed in your web browser’s Favorites folder when you install the 
Xerox printer drivers on your computer. 
 
Resource Link
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more:www.xerox.com/office/6180MFPsupport
Supplies for your printer:www.xerox.com/office/6180MFPsupplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:www.xerox.com/office/worldcontacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 6180MFP Multifunction Printer 
11-1 This chapter includes:
 ■Cleaning the Printer on page 11-2
■Ordering Supplies on page 11-4
■Managing the Printer on page 11-6
■Checking Page Counts on page 11-10
■Moving the Printer on page 11-11
See also: 
Maintenance video tutorials at www.xerox.com/office/6180MFPsupport
 
Replacing supplies video tutorials at www.xerox.com/office/6180MFPsupport
 
Maintenance
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							Cleaning the Printer
Phaser® 6180MFP Multifunction Printer 
11-2
Cleaning the Printer
This section describes how to clean the printer in order to maintain it in good condition and 
print clean printouts all the time.
Warning: Be sure to turn off and unplug the printer before accessing the interior of the printer 
for cleaning, maintenance, or fault clearance. Access to a live printer’s interior can cause 
electric shock.
Cleaning the Document Glass
The document glass can be cleaned with a moistened lint-free cloth only. Do not use any kind 
of cleaning agent to clean the glass.
Cleaning the Exterior
Clean the exterior of the printer about once a month. Wipe the parts with a wet but well-wrung 
soft cloth. Then wipe with another dry soft cloth. For stubborn stains, apply a small amount of 
neutral detergent, and gently wipe the stain off.
Note: Do not spray the detergent directly on the printer. The liquid detergent may enter the 
printer through a gap and cause problems. Never use cleaning agents other than water or 
neutral detergent.
6180mfp-061
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							Cleaning the Printer
Phaser® 6180MFP Multifunction Printer 
11-3
Cleaning the Interior
After clearing paper jams or replacing the print cartridge, inspect the inside of the printer 
before closing the printer covers.
Warning: Never touch a labeled area found on or near the heat roller in the fuser. You can get 
burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it by yourself 
to avoid injuries or burns. Switch off the printer immediately. Go to the Xerox Support 
website, 
www.xerox.com/office/6180MFPsupport.
■Remove any remaining pieces of paper.
■Remove any dust or stains with a dry clean cloth.
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							Ordering Supplies
Phaser® 6180MFP Multifunction Printer 
11-4
Ordering Supplies
This section includes:
 ■Consumables on page 11-4
■Routine Maintenance Items on page 11-4
■When to Order Supplies on page 11-5
■Recycling Supplies on page 11-5
Certain consumables and routine maintenance items need to be ordered occasionally. Each 
supply includes installation instructions.
 
Consumables
Genuine Xerox Print Cartridges (Cyan, Magenta, Yellow, and Black):
■Standard capacity
■High capacity
Note: Each print cartridge includes installation instructions on the box.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic 
replacement. Replacements may be parts or kits. Routine maintenance items are typically 
customer replaceable.
 ■Fuser
■Transfer unit
■Feed roller kit
■Separator roller 
■Document feed roller and pad 
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							Ordering Supplies
Phaser® 6180MFP Multifunction Printer 
11-5
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that 
you have replacements on hand. It is important to order these supplies when the messages first 
appear to avoid interruptions to your printing. The control panel displays an error message 
when the supply must be replaced.
To order supplies, contact your local reseller or go to the Xerox Supplies website at 
www.xerox.com/office/6180MFPsupplies
.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfaction Guarantee is available in the United States 
and Canada. Coverage may vary outside these areas; please contact your local representative 
for details.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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