Xerox Phaser 6180MFP User Manual

							Print Quality
Phaser® 6180MFP Multifunction Printer 
10-27 9.Repeat steps 6, 7, and 8 to continue adjusting the color registration.
10.Press the Exit button, and then select 
Color Regi Chart, and then press the OK button. 
11.Press the OK button again.
The Color Registration Correction Chart is printed with the new values.
12.Color registration adjustment is complete when the straightest Y (yellow), M (magenta), 
and C (cyan) lines are next to the “0” line.
If “0” is not next to the straightest lines, determine the values and adjust again.
Note: After printing the Color Registration Correction Chart, do not turn off the printer until 
the printer motor has stopped running.
Enabling/Disabling Automatic Color Registration
Use the following procedure to enable/disable automatic color registration when a new print 
cartridge is installed.
1.Press the System button to display the 
Setup screen.
2.Press the Up Arrow or Down Arrow button until 
Admin Menu appears, and then press 
the OK button.
3.Press the Up Arrow or Down Arrow button until 
Maintenance appears, and then press 
the OK button.
4.Press the Up Arrow or Down Arrow button until 
Auto Regi Adjust appears, and then 
press the OK button.
5.Press the Up Arrow or Down Arrow button to turn automatic color registration 
On or Off, 
and then press the OK button.
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							Problems With the Printer
Phaser® 6180MFP Multifunction Printer 
10-28
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix 
the problem. For additional troubleshooting information, see Print Quality on page 10-20.
Warning: Never open or remove printer covers that are secured with screws unless 
specifically instructed in the manual. A high voltage component can cause electric shock. Do 
not try to alter the printer configuration, or modify any parts. An unauthorized modification 
can cause smoke or fire.
Caution: Probable causes of trouble are that the printer, computer, server or other hardware is 
not correctly set for the network environment you are using, or a printer restriction has been 
exceeded. 
Symptom Reason/Action
No power Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected? 
Turn off the power to the printer, and connect the power cord to the power 
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage 
and current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable 
power outlet.
Is the printer connected to a power strip shared with other high-power 
devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.
Cannot print Is the light of the Ready indicator off?
If so, this printer is offline or in the menu setting mode. See Main 
Components and Their Functions on page 2-2.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See Control Panel Error 
Messages on page 10-32.
Cannot scan from 
computerIs the printer connected to the computer with a USB cable?
Connect a USB cable between the computer and printer.
Is the scan driver installed?
Install the scan driver.
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							Problems With the Printer
Phaser® 6180MFP Multifunction Printer 
10-29
Cannot scan to 
computerIs the printer connected to the network?
Connect the printer to the network for Computer (Network) and Server 
(FTP) scanning. If using the Express Scan Manager, then connect the 
printer via USB.
Is the user name and password set correctly?
Verify that the user name and password are correctly defined in the 
Address Book.
is the correct folder name specified.
Check that the shared folder name and computer IP address are correctly 
defined in the Address Book.
Cannot send or receive 
faxIs the printer connected to an analog phone outlet?
If not, connect the printer to a known good analog phone outlet.
Are the fax parameters configured properly?
Verify that the fax parameters have been set correctly.
Print job sent but the 
light of the Ready 
indicator is not blinking 
or onIs the interface cable disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are 
correctly configured in CentreWare IS. See the Online Help for 
CentreWare IS.
Is the computer environment correctly set up?
Check the computer environment, such as the print driver. See Network 
Basics on page 4-1.
Error indicator is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error indicator is 
blinkingAn error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull 
out the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6180MFPsupport
.
Light of the Ready 
indicator is on and 
blinking but there is no 
print outputThere are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To forcibly print the job, press the OK button. To cancel the job, press the 
Stop button.
Top section of printed 
document is missing. 
The top and side 
margins are incorrect.Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. See 
Loading Paper in Trays 2 and 3 on page 5-13.
Check that the paper size on the print driver or the control panel is correctly 
set.
See the Online Help for the print driver. See Setting Paper Types and Sizes 
on page 5-9.
Check that the margin setting is correct on the print driver. (PCL only)
See the Online Help for the print driver. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6180MFP Multifunction Printer 
10-30
Condensation has 
occurred inside the 
printerTurn the printer on, and leave it on, for at least one hour to get rid of the 
condensation. If the problem continues, refer to the Xerox Support website, 
www.xerox.com/office/
6180MFPsupport.
Paper cannot be fed. 
Paper jams.  
Multiple paper are fed. 
Paper is fed at an 
angle.  
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan 
them well to allow air to enter between each sheet before loading. See 
Loading Paper in Trays 2 and 3 on page 5-13.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in Trays 2 and 3 
on page 5-13.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 5-6.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions. See Loading Paper in Trays 2 and 3 
on page 5-13.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in 
the tray are used up. Remove the paper, fan it, and load again. Replenish 
paper only when all the sheets of the loaded paper are used up.
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox 
Support website, www.xerox.com/office/
6180MFPsupport, for assistance. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6180MFP Multifunction Printer 
10-31
Enabling Options
If your options are not working, do the following to enable the options:
Using the PostScript Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Device Settings tab.
4.Under Installable Options, select Available for the option that you want to enable.
5.Click the OK button.
Using the PCL Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Options tab.
4.Click the option you want to enable to highlight it.
5.In the Settings for field, select Av a i l a b l e.
6.Click the OK button.
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-32
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
Message Condition/Reason/Action
010-351
Replace FuserTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser ID ErrorThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction.
Reinstall the fuser.
010-317
Insert FuserThe fuser is not installed.
Install the fuser.
093-NNN
XXX Cart. ErrorThe XXX print cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the print cartridge.
093-NNN
Check XXX CartSealing tape is still attached to the XXX print cartridge. 
Remove the sealing tape from the displayed print cartridge.
093-NNN
XXX Cart. ErrorThe XXX print cartridge is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the print cartridge.
See Checking or Managing the Printer with CentreWare IS on 
page 11-6.
094-320
Transfer Unit ErrorThe transfer unit is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the transfer unit.
CRUM Error
Error 094-330
Reseat Transfer UnitThe transfer unit is not seated correctly.
Reseat the transfer unit.
Install XXX
Print CartridgeThe XXX print cartridge is not installed. 
Install the XXX print cartridge.
See Checking or Managing the Printer with CentreWare IS on 
page 11-6.
Insert
Transfer UnitThe transfer unit is not installed.
Install the transfer unit.
XXX CRUM Error
Error 093-9NNThe print cartridge needs to be replaced.
Replace the indicated print cartridge, either Yellow, Magenta, 
Cyan, or Black.
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-33
XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), or fuser.
NNN indicates a numeric value.
Ready to Print
XXX Cartridge
Replace SoonThe XXX print cartridge is nearly empty.
Purchase a new print cartridge.
See Checking or Managing the Printer with CentreWare IS on 
page 11-6.
Ready to Print
Replace(010-421)It is nearly time to replace the fuser.
Purchase a new fuser.
Ready to Print
Transfer Unit
Replace SoonIt is nearly time to replace the transfer unit. 
Purchase a new transfer unit.
Reboot Printer
NNN-NNNThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction. 
Reinstall the fuser.
Remove Tape
XXX CartridgeThe print cartridge is installed with the sealing tape attached.
Remove the tape from the print cartridge.
Replace XXX
Print CartridgeThe print cartridge has become empty.
Replace the old print cartridge with a new one.
Replace
Transfer UnitTime to replace the transfer unit. 
Replace the old transfer unit with a new one. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-34
Messages About the Printer and Other Items
Message Condition/Reason/Action
042-700
Over HeatThe printer’s internal temperature is too high. 
The printer has been stopped. Wait 1 hour before restarting the 
printer. Ensure the printer has adequate cooling space around it, 
and that the cooling vents are not blocked.
077-912
Push in Tray 2Tray 2 is pulled out. 
Push Tray 2 into the correct position.
Controller Error
Error 116-397
 and -398
Restart Printer
An internal controller error occurred.
Restart the printer.
Disabled Func
Press OKThe function that you are trying to access has been disabled.
Enable the function through the control panel menus, or contact 
your printer administrator. See Using the Control Panel Menus 
and Keypad on page 9-1.
Door A Open
Close Door AThe front cover is open. 
Close the front cover.
Fan Motor Error
Error 042-3NN
Restart PrinterAn error has occurred with the fan.
Restart the printer. If the problem persists, contact Xerox 
Technical Support.
Fuser Error
Error 010-397
Error Code: xx
Restart PrinterA fuser error has occurred.
Restart the printer. If the problem persists, contact Xerox 
Technical Support.
Invalid Feature
Press OKThe user is not registered to print in color when using an 
authentication function. 
Contact your administrator.
Invalid Job
Press OKWhen the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Stop button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using.
Invalid User
Press OKThe user is not registered to print on the printer when using an 
authentication function. 
Contact the administrator.
Jam at Tray 1
Check Tray 1
Open Door APaper is jammed inside Tray 1 (MPT).
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 10-2.
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-35
Limit Reached
Press SetThe user has exceeded the limit on the number of pages that can 
be printed when using an authentication function. 
Contact the administrator.
MCU Firmware Error
024-340
Restart PrinterA firmware error has occurred. 
Restart the printer. If the problem persists, contact Xerox 
Technical Support.
MCU NVRAM Error
041-340
Address: xxxx Data: xx
Restart PrinterA NVRAM error has occurred. 
Restart the printer, and if the problem persists contact Xerox 
Technical Support.
Open Front Cover
& Belt Unit
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 10-2.
Open Front Cover
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 10-2.
Open Front Cover
Remove Paper &
Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. Check the paper type. See Paper Jams on page 10-2.
Open Tray 2
Remove Paper
Open & Close
Door APaper is jammed inside Tray 2.
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 10-2.
Open Tray 3
Remove Paper
Open & Close
Door APaper is jammed inside Tray 3. 
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 10-2.
Out of Memory
Press SetThe printer memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Stop button to cancel the print job.
Press the Forward Arrow button to open the 
Walk-Up 
Features 
menu and delete the job being held.
if the problem has not been corrected, turn the printer off and then 
on again.
To avoid this error in the future, do the following:
■Delete unnecessary fonts, macros, and other data in printer 
memory.
■Install additional printer memory. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180MFP Multifunction Printer 
10-36
PDL Error
Press SetError relating to PCL emulation problems has occurred.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Stop button to cancel the print job.
Paper JAMPaper is jammed inside the printer.
Follow the instructions display on the control panel to remove the 
jammed paper. See Paper Jams on page 10-2.
RAM Disk Full
Press SetRAM disk memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Stop button to cancel the print job.
Press the Forward Arrow button to open the 
Walk-Up 
Features 
menu and delete the current job.
To avoid this error in the future, do the following:
Reduce the number of print pages, such as splitting the print 
data.
Increase free memory space by deleting unnecessary data in 
the RAM disk.
Ready to Copy
Printer Too Hot
142-700
Turned HalfmodeThe printer’s internal temperature is too high. 
Processing on the printer has been slowed down. When the 
internal temperature falls, the processing speed will automatically 
increase.
Ready to Copy
Non-Xerox Toner
InstalledThe printer is in the custom toner mode.
Though some of the print cartridges reach the end of their lives, 
you can continue printing.
Reboot Printer
NNN-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on. If the error continues, refer to the 
Xerox Support website, www.xerox.com/office/
6180MFPsupport.
Reboot Printer
116-NNNError 116-NNN relates to printer problems.
Turn the printer off and then on.
Reboot Printer
NNN-NNNThe Multi-Protocol Network Card (optional) is not installed 
correctly or is not working correctly due to damage or malfunction.
Reinstall the Multi-Protocol Network Card.
Reboot Printer
072-215The 550-Sheet Feeder (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the sheet feeder.
Reboot Printer
077-215The Duplex Unit (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the Duplex Unit. Message Condition/Reason/Action
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