Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
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-- in the address line (URL) of your browser.
3. Log into the 
emaGEN Web Controller 
with a valid administrator mailbox:
 the default mailbox is 100
 the password is 0000.
At the start of each session you may specify the session timeout (de-
fault is 15 minutes). The session timeout is the amount of time the 
connection to the 
emaGEN server will be open. This time is the 
elapsed time since the last activity to the server (any time you press 
the command buttons is considered an activity). If you try to make an 
operation after the timeout has expired, the system will take you to a 
login page.
NOTE
emaGEN was tested with Microsoft Inter-
net Explorer and Netscape browsers, with
Java Script Enabled. Other browsers may
not necessarily work as expected.
6.4 NAVIGATING THE SYSTEM
The emaGEN controller is a web-based application, and uses all 
the familiar conventions. 
NOTE
One essential rule to remember is:
The information is not saved into the data-
base, until you click the SAVE icon. 
						

							Section 6:  emaGEN WEB CONTROLLER
6-3 Figure 6-2    Your guide to 
emaGEN screens and instructions
emaGEN Controller
Main Menu
Fig. 5-3       Sect. 5.6      
Web Controller
Reports
SMDR
Web Controller
Main Menu
Fig. 6-1       Sect. 6.1
Mailboxes
Departments
Class of Service
Site Parameters
PBX
Reports
Main Menu
Fig. 17-1             Sect. 17.1
Full Reports Mailbox Usage Daily
Mailbox List Port Statistics
System Group List System Statistics
Mailbox Usage by Date Hourly System Statistics
SMDR
See 
Fig. 5-4
Sect. 5.7
PBX screens
Parameters Integration Trunk Port Definition Serial Integration
Fig. 9-1 Fig. 9-2 Fig. 9-3 Fig 8-1 Fig. 9-4
Sect. 9.1 Sect. 9.11 Sect. 9.13 Sect. 8.1 Sect. 9.14
Mailbox screens -- continued
Class of Service screen
Class of Service    
 Fig.12-1
Sect. 12.1
Site Parameter screens
General Settings CID Routing Fax Settings               
  Fig. 7-1 Fig. 7-2 Fig. 7-5  Fig . 18-1
Sect. 7.1 Sect. 7.3 Sect. 7.13 Sect. 18.2
Site Parameter screens -- continued
Holidays PA Settings Global Groups Speech Recognition
Fig. 7-4 Fig.7-3 Fig. 13-1 Fig. 10-4
Sect 7.12 Sect. 7.11 Sect 13.1 Sect. 10.6, 10.7 
Department screens
Properties Working Hours Directory  Assistance           
Fig. 10-1 Fig. 10-2 Fig. 10-3
Sect. 10.1 Sect. 10.4 Sect. 10.6
Mailbox screens
Properties Create New Mailbox Conversion Table Message Notification Script   
Fig. 11-1 Fig. 11-3 Fig. 11-4 Fig 11-5 Fig. 14-1
Sect. 11.1 Sect. 11.3 Sect. 11.7 Sect. 11.8 Sect. 14.2 
Email Settings POP3 Accounts Email Reply Settings Forwarding Options Groups
Fig.11-6 Fig. 11-7 Fig. 11-8 Fig 11-9 Fig. 13-2
Sect. 11.9 Sect. 11.10 Sect. 11.11 Sect. 11.12 Sect. 13.1
Group Members
Fig. 13-3
Sect. 13.4 
						

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							7-1
Section 7 
SITE
7.1 GENERAL
To adapt a system to a specific site, meaning customizing emaGEN 
to the customer’s specific environment, you will need to configure 
several sections of the system, including:
 Site Voice Mail Parameters -- included in this section
 PBX Port Definition -- see Section 8
 Department Definition -- see Section 10
Figure 7-1    Site --> General screen
  
						

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7.2 SITE – GENERAL INFORMATION
Company Name
This is the name of the site where the 
emaGEN system is installed.
Address
These fields are for the address of the installation site.
P.O. box
This field is where you can enter a P.O. box if required.City
State
Zip code
Legal values:1 to 30 characters
Default:Blank
Action:Enter the name of the site.
Legal values:1-30 characters, on 2lines
Default:Blank
Action:Enter the site address on the top line.
Use the second line for room numbers, etc.
Legal values:1 to 6 digits
Default:Blank
Action:Enter the P.O. box number
Legal values:1 to 30 characters
Default:Blank
Action:Enter the name of the city
Legal values:2 characters
Default:Blank
Action:Enter the two-letter state abbreviation.
Legal values:5 or 9 digits
Default:Blank
Action:Enter the site location zip code. 
						

							Section 7:  SITE
7-3
Telephone Numbers
These fields are for the PBX/KTS system primary and secondary 
phone numbers.
Fax number
This field is where you can enter the sites FAX number
Administrator Name
This space is for the 
emaGEN Administrators name.
Administrator mailbox
This space is for the 
emaGEN Administrators mailbox. It is essen-
tial to enter the mailbox number, in order for the administrator to be 
able to use the remote access operations.
Number of Trunks
This entry is the number of Central Office trunks connected to the 
PBX/KTS.
Legal values:2 fields of 1 to 10 digits each
Default:Blank
Action:Enter the phone numbers, including area 
code.
Legal values:1 to 10 digits
Default:Blank
Action:Enter the sites FAX number.
Legal values:1 to 31 characters
Default:Blank
Action:Enter the System Administrators name.
Legal values:A number -- up to seven digits long between 
0000000 and 99999999
Default:Blank
Action:Enter the System Administrators mailbox 
number
Legal values:1 to 999
Default:Blank
Action:Enter the number of connected Central 
Office trunks. 
						

							76-110-0887/0, Issue 1
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Number of Extensions
This is the number of extensions connected to the private telephone 
system.
Voice Mail Hunt Group Extension Number
This is the pilot number of the hunt group that the PBX/KTS uses to 
access 
emaGEN. This field is used for the paging feature. ema-
GEN
 announces the name of the subscriber, and asks the person to 
dial the number of the hunt group, in order to connect to the caller, 
which is waiting on hold.
Legal values:1 to 99999
Default:Blank
Action:Enter the number of connected extensions.
Legal values:1-7 digits
Default:Blank
Action:Enter the hunt group pilot number. 
						

							Section 7:  SITE
7-5
7.3 THE SITE SETTINGS SCREEN
Figure 7-2   Site --> Settings screen
7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN
emaGEN has a built-in call queuing feature. When the auto-atten-
dant detects a busy event from an extension, it can be set to allow 
the caller to be placed on hold, in a queue. 
emaGEN will arrange all 
incoming calls to this extension in a queue, and will let each caller 
know their position in the queue. The system will try transferring the 
caller to the extension after a defined period, while holding the call, 
with full transfer supervision. If the extension is still busy, the system 
will announce to the caller their position in the queue. While holding, 
emaGEN can play promotional announcements to the caller (refer 
to Chapter 16 – Voice Prompts).
The following parameters needs to be set, on the Site --> Settings 
screen, to activate this feature: 
						

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Maximum Ports on Hold Allowed
This field determines the total number of ports in the system that are 
allowed to be placed on 
emaGEN hold simultaneously. This 
amount is the MAXIMUM regardless of the amount allowed in a 
given mailbox.
Time Interval Between Busy
This field controls the timer that determines how often 
emaGEN 
checks a held call to see if the called partys extension is still busy. 
This time is used in conjunction with the next field.
NOTE
This function is only valid for FULL transfer
supervision.
Max Retries on Busy
This field determines the number of times the caller can be prompted 
to remain in the queue, while the extension is busy. When this max-
imum is reached, the caller may no longer hold, rather the caller may 
leave a message or be transferred to a different mailbox.
NOTE
This function is only valid for FULL transfer
supervision.
Legal values:0 to 24
Default:0
Action:Select from the drop box.
Legal values:5 to 999 seconds
Default:20 seconds
Action:Enter the duration between checks.
Legal values:1 to 99
Default:1
Action:Enter the desired number of times for ema-
GEN
 to check a busy extension before offer-
ing the held caller an opportunity to leave a 
message or try another number. 
						

							Section 7:  SITE
7-7
7.5 SPECIAL KEY PARAMETERS ON THE SITE --> SETTINGS 
SCREEN
Directory Assistance Key
This field determines the digit that is pressed to have 
emaGEN 
present the directory of mailbox holders. Enter a space to disable the 
directory assistance option.
End Recording Key
This field determines the key press 
emaGEN recognizes as the sig-
nal from the caller to end a recording.
Skip Backward-Forward
This field determines the number of seconds that 
emaGEN will 
skip backward (rewind) / or fast forward a message while the mail-
box owner is listening to messages.
Pause
This field determines pause duration when pause key was pressed, 
before playback resumes. Pressing any key while in Pause 
resumes playback.
Legal values:0, 1, 2 to 9, *, #
Default:9
Action:Select from the drop box.
Legal values:0, 1, 2 to 9, *, #, or @ (= any key)
Default:@ (= any key)
Action:Select from the drop box.
Legal values:1 to 99 seconds
Default:3 seconds
Action:Enter the number of seconds for rewind/fast 
forward.
Legal values:1 to 999 seconds
Default:10 seconds
Action:Enter the number of seconds for pause dura-
tion.