Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
17-4
17.5 PORT STATISTICS
This report provides statistical information about the activity of each 
port.
Select start and end date for the report.
17.6 SYSTEM STATISTICS
This report provides statistical information about the entire system, 
according to specific dates.
Select start and end date for the report.Port:Port number
#Sub:Number of calls by subscribers to this port
#Non-subs:Number of calls by non-subscribers to this 
port
#Out:Number of outgoing calls from this port
To t a l # :Total number of calls to and from this port
Min_in:Incoming call duration to this port (in one 
minute units)
Min_out:Outgoing call duration from this port (in one 
minute units)
To t a l :Total duration of calls to and from this port (in 
one minute units)
Tra ns:Number of transfers done by this port
Conn.:Number of outgoing calls that were con-
nected
#Ports:Number of ports in the system
#Sub:Number of calls by subscribers to the system
#Non_subs:Number of calls by non-subscribers to the 
system
#Out_calls:Number of outgoing calls from the system
#Conn.:Number of outgoing connected calls
#Total:Total calls to and from the system
#Inbound MIN.:Number of inbound minutes to the sys-
tem
#Outbound min.:Number of outgoing minutes from the system 
						

							Section 17:  REPORTS
17-5
17.7 HOURLY SYSTEM STATISTICS
This report provides statistical information about calls to and from the 
system, shown in hourly distribution.
Select start and end date for the report.#Total min.:Total minutes the system was used (inbound 
and outbound)
#Avg.conn.min.:Average connection time of all calls to and 
from the system
#Transfer:Number of calls transferred from the system
Hour:The time of activity (starting at the number  
specified). 
For example, midnight to 1 AM is hour 1, that 
is, number 1; etc.
#Sub:Number of calls by subscribers during this 
hour
#Non-subs:Number of calls by non-subscribers during 
this hour
#Out:Number of outgoing calls during this hour
To t a l # :Total number of calls during this hour
Min_in:Incoming call duration during this hour (in one 
minute units)
Min_out:Outgoing call duration during this hour (in one 
minute units)
To t a l :Total duration of calls during this hour (in one 
minute units)
Tra ns:Number of transfers done during this hour
Conn.:Number of outgoing calls that were con-
nected during this hour
Busy:Number of times all ports were busy simulta-
neously during this hour 
						

							76-110-0887/0, Issue 1
17-6
17.8 OUTBOUND CALLS
This report shows all out bound calls from each mailbox.
Select start and end date for the report.
17.9 FULL REPORTS
This file contains all the raw data for each day the system is active. 
The Full Report file is an ASCII file and can be used for further pro-
cessing.
The format of the file is:Mailbox:Mailbox reported
Date:Date of outbound call
WD:Day of the week
Time:Time of day
Result:Result of call: connected, busy, no answer
Call Duration:Duration of outbound call
Number Dialed:The outbound number that the system dialed
Mailbox Total:At the end of each mailbox list, the duration of 
all its outgoing calls is displayed
item bits content details
port number 2
time 6
department 1
mailbox 7
week day 1
duration 6
user type 2 10=subscriber, 20=non-subscriber,
30=system(callout)
call transfer 1 1=yes, 0=no
call direction 1 1=otbound, 2=inbound
call result 2 7=busy, 8=no answer, 9=no ring, 
10=connect, 11=operator intercept,
12=fax machine, 13=answering 
machine
sequence dialed 20 T=tone dial, P=pulse dial,-=pause
caller ID 
						

							18-1
Section 18 
FAX
18.1 INTRODUCTION
The Fax-On-Demand and Fax Mail options of the emaGEN system 
are a combination between the voice functionality of the system and 
the fax card, which serves as the fax interface. 
It can be accessed by clicking the Fax Settings heading on the the 
Site --> General screen, shown in Figure 7-1, in Section 7, above.
18.2 FAX PARAMETERS
The Site --> Fax Settings screen -- shown in Figure 18-1, below -- 
contains parameters that configure the fax for your particular site, as 
follows. 
Company Name
In this field you should enter the company name in the way you wish 
it to appear in the receiving fax.
Outbound calls prefix
Use this field to specify any special sequence needed to access an 
outbound line (e.g. 9,).
Legal values:Up to 40 characters
Default:None
Action:Enter company name.
Legal values:Up to 7 digits
Default:None
Action:Enter prefix sequence. 
						

							76-110-0887/0, Issue 1
18-2
Figure 18-1    Site --> Fax Settings screen
Default area code
Use this field to enter the local area code. 
emaGEN will not dial the 
area code of a requested number if it matches the default area code.
Area code prefix
When an area code is dialed, it sometimes requires a prefix (1 in the 
US). This field specifies the area code prefix, if any.
Legal values:Up to 3 digits
Default:None
Action:Enter local area code.
Legal values:Up to 3 digits
Default:None
Action:Enter area code prefix. 
						

							Section 18:  FAX
18-3
General Delivery Mailbox
For fax-mail, when the 
emaGEN detects a fax signal on an incoming 
call, without any specified mailbox, it will automatically save the fax 
in this mailbox.
Cover Page
If you would like your faxes to be preceded by a cover page, enter a 
file name to be sent as a fax cover sheet.
Transfer to mailbox
If 
emaGEN detects a fax signal when answering a line, it will trans-
fer immediately to this mailbox, which is an extension connected to 
a fax machine.
Length of local call number
When analyzing a number to dial, 
emaGEN will not check a number 
for area code, unless it is longer then the length of a local number.
Dialing Method
Faxes can be sent using Tone or Pulse dialing. Select the method in 
which your phone network works.
Legal values:Any valid mailbox
Default:None
Action:Enter General Delivery Mailbox number.
Legal values:A file name
Default:None
Action:Enter cover page file name.
Legal values:Any valid mailbox
Default:None
Action:Enter mailbox number.
Legal values:Up to 30 digits
Default:None
Action:Enter length of local call number.
Legal values:Tone/Pulse
Default:Tone
Action:Click to select either Tone or Pulse 
						

							76-110-0887/0, Issue 1
18-4
18.3 FAX LINES
The fax lines list -- on the Site --> Fax Settings screen, shown in Fig-
ure 18-1, above -- is required to match between the fax devices and 
the actual analog extensions to which the fax device is connected. 
For each fax device, define the mailbox/extension it is connected to.
18.4 FAX MAIL
18.4.1 Receiving Faxes
If you have a dedicated fax card with DID’s, a fax can be automati-
cally received and placed in a mailbox with the corresponding DID 
number.
See the Fax DID field on the Mailbox --> Properties screen, Figure 
11-1, in Section 11, above.
18.4.2 Retrieving Faxes
There are two options to retrieve messages: 
 using unified messaging 
or 
 through the phone. 
A. Unified Messaging
For unified messaging, refer to the mailbox e-mail settings. Faxes 
are received by the e-mail client as an attachment to an e-mail, and 
can be viewed using any fax viewer (standard on windows 98/Me/
2000). The fax can then be printed, stored or forwarded.
B. Telephone interface
The owner will hear the fax option in their mailbox and can specify a 
fax number to which those messages will be sent.
18.5 FAX-ON-DEMAND
18.5.1 General
Fax-On-Demand is executed through the script generator. It is es-
sential to adapt the script implementation to the fax configuration. 
The commands in the script generator are capable of controlling 
whether to send immediately or to ask for a fax number and dial to  
						

							Section 18:  FAX
18-5
this number.
18.5.2 Same Call (One-To-One)
To implement this mode, make sure the fax card is connected direct-
ly to the voice port. A script, which handles this mode, should include 
a selection of the document number followed by a TransFax com-
mand. 
18.5.3 Return Call (Dedicated line)
To implement this mode, make sure there is a fax card independent 
of all voice ports, and which is defined as FAX ONLY. 
18.5.4 Same Call and Return Call combination
In order to use the two modes in the same system:
1. Make sure you have a dedicated card in addition to the on-line 
card.
2. Port definition must include FAX ONLY ports, as well as 
VOICE+FAX ports.
3. Use a special script command (Menu 1 Digit /S) to divert the call 
according to the relevant options.
What are the relevant options?
There are several cases which may occur, when using the combined 
mode:
1. All voice lines are equipped with a one-to-one fax  card, and in 
addition there is one or more independent fax lines. In this case, 
a caller to each line will have the option to get on-line or return-
call fax.
2. Some voice lines are equipped with one-to-one fax. A call 
comes in on a line equipped with fax: the caller  will have both 
options.
3. Some voice lines are equipped with one-to-one fax. A call 
comes in on a line not equipped with fax: the caller can be told to 
call a different line for on-line or enter a number for return-call.
4. None of the voice lines is equipped with a fax card. Only dedi-
cated fax is available. The system will prompt the caller to enter 
number for redirection.
18.5.5 Fax Function Descriptions
To create a fax-on-demand script, four functions are available:
 Choose Doc. 
 Get Phone No. 
Trans. Fax. 
						

							76-110-0887/0, Issue 1
18-6
 Menu 1 Digit, 
Choose Doc
Use this function to receive the document number required by the 
caller. In the Parameter field, enter the number of digits to be re-
ceived.
OK:Document number is valid.
ERR:No such document exists or no digits were received.
Get Phone No.:
Use this function to receive the telephone number of the fax 
machine to send the document to. 
 In the parameter field, enter two parameters: minimum number of 
digits to receive and maximum number of digits. 
 Use a comma to separate between the two parameters. 
 The # key can be used by the caller to terminate number entry if 
it is less then the maximum number of digits.
OK:Sufficient number of digits was entered.
ERR:Not enough digits were entered.
Trans. Fax:
Use this function to send the fax to the required destination. Param-
eters available for this function are:
 No Parameter -- Send the selected fax (Choose Doc.) to the 
selected number.
 /D -- Play the selected document number (to confirm entry).
 /P -- Play the selected telephone number (to confirm entry).
 /S -- Submit fax to queue in a dedicated line call.
 /O -- Send fax in an on-line call.
To send a specific document number (as required by the Menu 1 Dig-
it command), add the document number to the:
 /O -- for example, if the document number is 110, then the com-
mand is TransFax/O110; 
or 
 /S -- for example, if the document number is 110, then the com-
mand is TransFax/S110.
OK:Fax sent. 
						

							Section 18:  FAX
18-7
ERR:Not able to send fax.
Menu 1 Digit /S: 
This command checks the configuration of the current line and the 
fax setup of the entire system. It checks whether the current line can 
be used for on-line, and if other lines can also be used as on-line and 
as return-call.
It returns one of the following values:
1. This line is equipped with on-line fax and there are no dedicated 
faxes.
2. This line is equipped with on-line fax and there are also dedi-
cated fax lines.
3. This line is not equipped with on-line fax but there are dedicated 
fax lines.
4. This line is not equipped with on-line fax, there are no dedicated 
fax lines, but there are other on-line fax lines.
5. There are no fax lines on the system.
The current value returns as an entry in the Menu 1 Digit. You should 
specify the five cases in the number boxes. According to the status, 
the script goes to the relevant option; for example, if the return value 
is 1 -- the script will continue to the line corresponding with entry 1. 
Document Selection
The document can be selected in two ways:
 ChooseDoc - and a parameter indicating the number of digits to 
receive. 
You should record a message “Please enter document number”.
 Menu 1 Digit - record a message containing a list of available 
documents. 
For each document assign a corresponding menu entry, which 
will go to a separate line in the script. This line should contain a 
TransFax with a specific document number.