Telrad Digital Emagen Unified Messaging System Manual

							CONTENTS (Continued)
x
19.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUS ............. 19-12
19.7 ASSIGNING INTERCOM RESTRICTION............................................ 19-13
19.8 STATION FEATURE PROGRAMMABLE BUTTONS .......................... 19-14
19.8.1 Programmable Keys Selection and Station Maps Screen ......... 19-14
19.9 ATTENDANT FEATURES PROGRAMMING....................................... 19-17
19.9.1 Programmable Keys and Attendant Definition Screen ............... 19-17
19.10 AUTOMATIC CALL DISTRIBUTION PROGRAMMING ..................... 19-17
19.10.1  ACD Routing Plans Screen ..................................................... 19-18
19.10.2  Interflow/overflow Programming Screen ................................. 19-19
19.10.3  Announcer Plans Screen........................................................ 19-20
19.10.4  Announcement Program Screen............................................. 19-21
19.11 PABX/CENTREX................................................................................ 19-21
19.11.1  System Timers Screen ............................................................ 19-21
19.12 IMPLEMENTING A NETWORKED 
emaGEN SYSTEM ................... 19-22
19.12.1  IVM hunt group in a network ................................................... 19-22
INDEX
TABLES
3-1  I/O port jumper settings ....................................................................................... 3-7
3-2  Connections of data cable from 
emaGEN card to OCD card .......................... 3-12
19-1  Station types  ................................................................................................. 19-15
FIGURES
2-1  emaGEN connections with the unite system  .................................................. 2-7
2-2  
emaGEN Operation Menu feature overview ..................................................... 2-8
2-3  
emaGEN Administration Menu feature overview .............................................. 2-8
3-1  Wrist strap guarding against electrostatic discharge  ......................................... 3-8
3-2  Inserting the MIM on the OCD card  ................................................................. 3-10
3-3  OCD card insertion  .......................................................................................... 3-11
3-4  Data cable from 
emaGEN card to OCD card  ................................................. 3-12
3-5  
emaGEN cabling from emaGEN-PC to OCD card  ....................................... 3-13
3-6  Audio cable from 
emaGEN voice mail card 
        to four port junction box  .................................................................................. 3-14
3-7  Typical 25-pair cable connector from OCD block in MDF  ................................ 3-15
5-1  Crossover Cable Diagram .................................................................................. 5-2
5-2  
emaGEN Monitor screen................................................................................. 5-11
5-3  
emaGEN Controller Main Menu screen .......................................................... 5-12
5-4  SMDR Reports definition screen...................................................................... 5-13
5-5  Sample SMDR Report ...................................................................................... 5-15 
						

							CONTENTS (Continued)
xi
FIGURES (Continued)
6-1  
emaGEN Web Controller Main Menu screen  ................................................... 6-1
6-2  
Your guide to emaGEN screens and instructions ............................................... 6-3
7-1  Site --> General Screen ...................................................................................... 7-1
7-2  Site --> Settings Screen...................................................................................... 7-5
7-3  Site --> Public Announcement screen .............................................................. 7-12
7-4  Site --> Holiday Schedule screen ..................................................................... 7-13
7-5  Site --> CID Routing screen .............................................................................. 7-15
8-1  PBX --> Port Definition screen............................................................................ 8-1
9-1  PBX --> Parameters screen ................................................................................ 9-1
9-2  PBX --> Integration screen ............................................................................... 9-14
9-3  PBX --> Trunk Integration screen ..................................................................... 9-21
9-4  PBX --> Serial Integration screen ..................................................................... 9-22
10-1  Department --> Properties screen .................................................................. 10-1
10-2  Department --> Working Hours screen........................................................... 10-7
10-3  Department --> Directory Assistance screen .................................................. 10-9
10-4  Site --> Speech Recognition screen............................................................. 10-12
11-1 Mailbox --> Properties screen.......................................................................... 11-1
11-2 Mailbox Toolbar ............................................................................................... 11-2
11-3 Create New Mailbox screen ............................................................................. 11-3
11-4 Mailbox --> Conversion Table screen ............................................................ 11-14
11-4 Mailbox --> Message Notification screen ....................................................... 11-27
11-5 Mailbox --> Email Settings screen ................................................................. 11-24
11-7 Mailbox --> POP3 Accounts screen ............................................................... 11-28
11-8 Mailbox --> Email Reply Settings screen ....................................................... 11-29
11-9 Mailbox --> Forwarding Options screen......................................................... 11-30
12-1 Class of Service screen ................................................................................... 12-2
13-1 Site --> General --> Global Groups screen ...................................................... 13-2
13-2 Mailbox --> Groups screen .............................................................................. 13-2
13-3 Mailbox --> Group Members screen ................................................................ 13-4
14-1 Mailbox --> Script screen ................................................................................. 14-2
17-1 Reports --> Main Menu screen ........................................................................ 17-1
18-1 Site --> Fax Settings screen ............................................................................ 18-2 
						

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THIS PAGE INTENTIONALLY BLANK 
						

							1-1
Section 1 
INTRODUCTION
1.1 MANUAL SCOPE
This manual presents the information needed to install and 
program the 
emaGEN Unified Messaging System in 
conjunction with the 
unite family of systems. This information 
includes an overview of the 
emaGEN system, hardware and 
software installation procedures and instructions for 
programming 
emaGEN and its many features.
1.2 STRUCTURE OF THE MANUAL
This manual is divided into the following sections:
1.INTRODUCTION
Provides introductory information about 
emaGEN system 
documentation.
2.SYSTEM OVERVIEW
Provides a general overview of 
emaGEN capabilities, 
basic concepts and features.
3.INSTALLATION
Provides information required for 
emaGEN system instal-
lation planning and preparations.
4.OPERATION
Provides basic information on 
emaGEN system operation.
5.SYSTEM ADMINISTRATION
Provides basic information on 
emaGEN system adminis-
tration.
6.emaGEN WEB CONTROLLER
Provides an introduction to the 
emaGEN Web Controller -- 
the administration utility of the 
emaGEN system. 
						

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7.SITE
Provides administration definition instructions for adapting 
ema-
GEN
 to your specific site.
8.PBX PORT DEFINITION
Provides administration definition instructions for your telephone 
system outside line ports.
9.PBX
Provides administration definition instructions for your telephone 
system parameters, integration and outside lines.
10. DEPARTMENTS 
Provides administration definition instructions for configuring the 
emaGEN automated attendant to each department on your 
site.
11.  MAILBOX 
Provides administration definition instructions for maximum utili-
zation of mailbox features, properties and options.
12. CLASS OF SERVICE 
Provides administration definition instructions for assigning a 
Class of Service to each mailbox, to control its activities.
13. GROUPS 
Provides administration definition instructions for assigning, con-
trolling and linking mailbox groups, in various configurations.
14. SCRIPTS 
Provides detailed instructions for creating and utilizing custom-
ized routines, called scripts.
15. THE SYSTEM ADMINISTRATOR 
Provides information on the assignment and functions of the 
System Administrator.
16. VOICE PROMPTS 
Provides describes the organization, structure and utilization of 
system greeting voice prompts.
17. REPORTS 
Provides standard structure and information details contained in 
a series of statistical reports, used to enable the System Admin-
istrator to keep track of 
emaGEN system activity.
18. FA X  
Provides administration definition instructions for maximum utili-
zation of fax parameters, facilitating fax mail, fax-on-demand 
and fax integration with mailboxes and email. 
						

							Section 1:  INTRODUCTION
1-3
19.PROGRAMMING FOR emaGEN IN unite SYSTEMS
Provides a description of 
unite system programming require-
ments -- applied using the Windows-based 
eManager -- for 
emaGEN implementation.
1.3 INTENDED AUDIENCE
This manual is intended for field technicians and for the System 
Administrator responsible for maintaining the 
emaGEN Unified 
Messaging System.
The manual assumes the reader is familiar with 
unite system 
programming and with personal computers.
1.4 APPLICABLE DOCUMENTATION
In addition to this system manual, the following emaGEN 
documentation is available:

emaGEN Client User Guide
Catalog number 76-110-0888/0 

emaGEN Quick Reference Guide (English)
Catalog number 76-110-0889/0

emaGEN User Guide for Avanti 3025 set
Catalog number 76-110-0891/0

emaGEN User Guide for Avanti 3020 and 3015D sets
Catalog number 76-110-0892/0

emaGEN User Guide for All Types of Telephone Sets
Catalog number 76-110-0893/0
You should also be familiar with the Release 6 and Release 7 docu-
mentation for the 
unite Family of systems, including:
Feature Description -- Release 6
Catalog number 76-110-0690/F.
Feature Description Addendum -- Release 7
Catalog number 76-110-0690/G.
Hardware Description -- Release 6
Catalog number 76-110-0685/F. 
						

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19 inch System Cabinet Administration and Installation 
Addendum -- Release 7
Catalog number 76-110-0881/0
Operating Instructions -- Release 6
Catalog number 76-110-0165/F.
Operating Instruction Addendum -- Release 7
Catalog number 76-110-0165/G
Administration Manual -- Release 6
Catalog number 76-110-0175/F.
Administration Forms -- Release 6
Catalog number 76-110-0405/F.
Administration, Installation and Upgrade Addendum 
-- Release 7
Catalog number 76-110-0175/G
Installation Manual -- Release 6
Catalog number 76-110-0410/F.
Maintenance manual -- Release 7
Catalog number 76-110-0170/G
1.5 TYPOGRAPHIC CONVENTIONS
Throughout this manual, the following typographic conventions 
have been used:
 Keys on the telephone set are shown like this: 
[MSG], [SPKR], [REDIAL], [7].
 Text appearing on the telephone display is shown like this:
ADD ON, ENTER DN.
 Keys on the computer keyboard appear capitalized, like this: 
ENTER, ESC, F9.
 Text to be typed on the computer keyboard exactly as indicated, 
is shown like this: 
p, e1, 42.
 Text appearing on the computer screen is shown like this: 
CALLS WAITING, 13:20.
 Names of screens or menus are shown like this: 
SYSTEM TIMERS Screen.
 Names of Microsoft Windows icons, windows and dialog boxes 
are shown like this: 
Advanced Options.
 Movement from one configuration screen to another appears 
showing the code letters for the screens as follows: 
Y−S.
 Buttons appearing under Microsoft Windows are shown like this: 
Change name. 
						

							2-1
Section 2 
SYSTEM OVERVIEW
2.1 GENERAL
This section provides a general overview of Telrad emaGEN 
system capabilities and features. It details the features of the 
emaGEN system and describes its physical connection with 
the 
unite family of systems, including the following systems:
2.2 PRODUCT PROFILE
Telrad emaGEN is a value added comprehensive voice pro-
cessing application platform, providing services suh as voice 
mail, unified messaging, automated attendant and automated 
voice response. It connects to a 
unite telephone system 
through analog ports, and is administered locally or remotely 
using TCP/IP interface.
emaGEN is designed with the installer in mind. There are 
many in-depth parameters to adjust the system for different 
telephone systems and different site configurations, but the 
common installation can be completed without changing almost 
any parameters. A pre-defined library of PBXs is included for 
your convenience, and during the installation you’ll only need to 
select the type of PBX you are installing 
emaGEN on. 
emaGEN is fully integrated with your unite system, as dem-
onstrated by the following features:
 Direct communication is established between the 
emaGEN 
processor and the 
unite system central processing unit.

emaGEN integrates voice and data within the unite sys-
tem and provides an almost unlimited number of up to 
•unite 128unite 8/18
unite 400unite 60
unite 1000 
						

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seven digit mailboxes for message storage -- within the limits of 
the installed system platform.

emaGEN leaves messages on your unite system telephone 
set display. Users access 
emaGEN through the normal mes-
sage answering procedure. You can also access 
emaGEN with 
softkeys from 
unite system Avanti 3025, Avanti 3020 and Avanti 
3015D telephone sets and the Executive telephone set with 
expanded display.
 Calls can be forwarded from your telephone set to 
emaGEN or 
from 
emaGEN to your telephone set.

emaGEN knows how to distinguish between incoming internal 
and external calls and handles the calls accordingly.

unite system Avanti 3025, Avanti 3020 and Avanti 3015D tele-
phone sets and the Executive telephone set with expanded dis-
play provide softkeys and menu prompts for enhanced 
emaGEN feature operation.
 Information on received email and fax messages can be heard  
on 
unite system telephone sets -- utlizing text to speech tech-
nology -- and can be viewed on telephone set displays.
 Programmable keys on your telephone sets, if any, can be pro-
grammed to give you immediate access to 
emaGEN features, 
such as to your mailbox, to call recording, call screening and 
message monitoring.
 The message monitoring feature allows the user to hear a mes-
sage that is being recorded in her mailbox and to intercept that 
call if she chooses.
 System Dial By Name option allows you to rapidly call your 
desired party without even knowing their extension number.

emaGEN can be configured with up to 28 voice mail ports, in all 
unite systems.
Every four 
emaGEN voice mail ports are connected to the sys-
tem cabinet via their respective MIM module on the Option (OCD) 
cards.
 Menu-driven 
emaGEN software leads you through easy to 
understand setup procedures. Configuration and administration 
tasks are intuitive and simple to learn.
 Most of the system features can be programmed by an autho-
rized user, by means of a browser and modem, or by direct con- 
						

							Section 2:  SYSTEM OVERVIEW
2-3
nection to emaGEN, from any unite system telephone set, or 
any DTMF telephone.
 When answered by the automated attendant, outside callers fol-
low recorded instructions which explain how to dial directly to  the 
extension of their choice or how to use the Automated Attendant 
Dial By Name feature to reach their desired party. This feature 
provides the convenience of direct inward dialing on outside 
lines, and, since these calls are not transferred via an attendant, 
it reduces the burden on the attendant position. 
emaGEN can 
also double as an after-hours office attendant.
 An outside call to an 
emaGEN subscriber can be forwarded by 
the automated attendant to that subscriber’s outside number (or 
mailbox or alternative internal location), by utilizing the 
unite 
system’s outside line patch feature. This approach can be useful 
when, for example, the subscriber’s extension number is busy or 
does not answer, or when that subscriber only has an external 
number and no internal extension.
 A call to an outside party on an external line behind Centrex or a 
PABX (private automatic branch exchange) can be enabled, by 
having 
emaGEN initiate the flash signaling required for placing 
such a call.

emaGEN voice mail is a sophisticated, reliable and confidential 
solution to the problem of unanswered calls. A caller who 
receives no answer at an extension, is connected to 
emaGEN 
voice mail to hear the mailbox owners prerecorded personal 
opening greeting. The caller can then record and edit a voice 
message in the called users mailbox.
With 
emaGEN, your telephone set display indicates that a voice 
message was recorded in your mailbox -- or, if there is more than 
one message, it shows the number of messages in the mailbox. 
You can access your mailbox at the touch of a button.
 The user of a 
unite system Avanti 3025, Avanti 3020 and Avanti 
3015D telephone set or Executive telephone set with an 
expanded display has the option of reviewing waiting messages 
by means of a visual message list displayed on his telephone 
set. Once the Visual message review feature has been activated, 
the number of waiting new, urgent and old messages appear, as 
well as the number of messages prepared by the user for future 
delivery and the number of messages to be certified by the user. 
After selecting one of these message categories, you can then 
scroll through the list -- up to five messages per display page -- 
and handle each message as you deem appropriate.