Telrad Digital Emagen Unified Messaging System Manual

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cessed.  There is a TRY parameter for each bin entry to determine 
the number of attempts to reach the bin destination before trying the 
next bin.  The bin entries on the active schedule line are accessed in 
sequence until a valid connection has been made.
Day
This field is where you specify the days on which 
emaGEN will call 
a programmed destination for message notification (for this sched-
ule-line).  For instance, If this schedule line is activated, an entry of 
23456 will result in a message notification call out  on Monday 
through Friday.
Active
This field determines whether the schedule line is currently active for 
the related mailbox.
Regular
This field determines if message notification should be activated for 
regular messages (internal or external messages, not marked as pri-
ority)
Priority
This field determines if message notification should be activated for 
priority messages (internal or external).
Legal values:1-Sun / 2-Monday /... 7-Sat
Default:Blank
Action:Enter the digits that correspond to the days 
you wish this schedule to be followed.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check or uncheck.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check, for regular mes-
sages.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check, for priority messages 
						

							Section 11:  MAILBOX
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External
This field determines if message notification should be activated for 
external messages. If this field is checked, but the regular field is not 
checked, only external messages will trigger a call out.
Email
This field determines if message notification should be activated for 
email messages. 
From
An entry in this field determines the starting time for 
emaGEN to 
follow call out procedure for this schedule line, if activated.
Until
An entry in this field determines the  ending time for 
emaGEN to fol-
low call out procedure for this schedule line, if activated.
Bin-(1 of 3)
This field tells 
emaGEN which is the first bin number to use for call 
out, when this schedule line is active.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check, for external mes-
sages.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check, for email messages.
Legal values:00:00 to 23:59
Default:00:00
Action:Enter the time you wish to have the 
schedule start calling out if, activated.
Legal values:00:00 to 23:59
Default:00:00
Action:enter the time you wish to have the 
schedule stop calling out if activated.
Legal values:1 to 6 
						

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Tr y-(1 of 3)
emaGEN will attempt more than one message notification callout if 
so programmed.  The additional attempts will be made only if the 
mailbox owner did not respond to the prior notification and had not 
entered the mailbox as a subscriber.  As soon as the mailbox owner 
entered the mailbox as a subscriber (i.e. dialed # and the mailbox 
number, followed by the correct password), 
emaGEN will cease 
message notification attempts for this schedule line until new mes-
sages are left in the mailbox.  At that point the cycle starts all over 
again.
This field tells 
emaGEN how many times to attempt a remote mes-
sage notification for this bin, before proceeding to the next bin.
Bin-(2 of 3)
This field tells 
emaGEN what bin number to use second, if the first 
bin destination does not respond when this schedule-line is active.
Tr y-(2 of 3)
This field tells 
emaGEN how many times to attempt a remote mes-
sage notification for this bin before proceeding to the next bin.
Default:Blank
Action:Select from the drop list.
Legal values:1 to 9
Default:1
Action:Select from the drop list.
Legal values:1 to 6
Default:Blank
Action:Select from the drop list.
Legal values:1 to 9
Default:1
Action:Select from the drop list. 
						

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Bin-(3 of 3)
This field tells 
emaGEN what bin number to use third if the first & 
second bin destinations do not respond when this schedule line is 
active.
Tr y-(3 of 3)
This field tells 
emaGEN how many times to attempt a remote mes-
sage notification for this bin before ending the current call out opera-
tion.
Legal values:1 to 6
Default:Blank
Action:Select from the drop list.
Legal values:1-9
Default:1
Action:Select from the drop list. 
						

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11.9   EMAIL SETTINGS
Email settings are defined for each mailbox on the Mailbox --> Email 
Settings screen -- shown in Figure 11-6, below.
Figure 11-6   Mailbox --> Email Settings  screen
emaGEN is a POP3/IMAP4 compliant server. Users can log in to 
emaGEN using any standard POP3 or IMAP4 email client (such as 
Outlook Express, Outlook, Netscape or others) and retrieve their 
email, voice and fax messages.
In addition, 
emaGEN can send message notification to an email ad-
dress. This feature is referred to as Send-mail.
The difference between the POP3 implementation and IMAP4 imple-
mentation is the level of synchronization between the email client 
and 
emaGEN server.
With POP3, messages are downloaded from the server to the client. 
After they are downloaded, the messages are independent from the 
  
						

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server. Therefore, if the user deletes a message through the email 
client, it still remains in the server. If the user deletes a message 
through the telephone, the message still remains in the client.
With IMAP4 there is complete synchronization between the client 
and the server. All the server folders appear in the client view, and 
when messages are deleted or saved, the client automatically up-
dates the server and vice versa.
11.9.1 Enabling the email client
To allow a mailbox to work as a unified messaging mailbox, that is, 
to be accessed by an email client, check the Email Client check box. 
emaGEN will allow this check box to be checked as long as there 
are available email clients in the system (license to use email clients 
is purchased per user).
11.9.2 Setting up the email client for POP3
While setting up a mail account in each client software is done differ-
ently, you need to use the following information:
User ID: the mailbox number.
Email address:  you can use any valid email address.
Password:  you can use either the numeric password of the 
mailbox or enter a user friendly password in the 
Client Password field.
Pop3 server: the IP address of 
emaGEN.
SMTP server: 
emaGEN is not used for sending outgoing mail, 
and therefore you can use any other valid SMTP 
address.
Since the POP3 protocol has no synchronization method between 
the server and the client, you can use the Message Status after 
Download POP3 option to maintain some level of synchronization:
Unheard: When the client downloads messages from the server, 
the message status will remain unheard. 
NOTE
To make sure that the client will not receive
multiple copies of the message, select the
option to leave copy of messages on server
from the advanced settings of the email cli-
ent.
Legal values:Check / Uncheck
Default:Unchecked
Action:Click the box to check, for priority messages 
						

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Saved:  When the client downloads messages from the server, 
the message status will be changed to Saved. 
NOTE
For this option to work, in the email client
advanced options, the option to Leave copy
of messages on server must be disabled.
Delete:  When the client downloads messages from the server, 
the message will be deleted. 
NOTE
For this option to work, in the email client
advanced options, the option to Leave copy
of messages on server must be disabled.
11.9.3 Setting up the email client for IMAP
While setting up a mail account in each client software is done differ-
ently, you will generally need to use the following information:
User ID: the mailbox number.
Email address:  you can use any valid email address.
Password:  you can use either the numeric password of the 
mailbox, or enter a user friendly password in the 
Client Password field.
IMAP server: the IP address of 
emaGEN.
SMTP server: 
emaGEN is not used for sending outgoing mail, 
and therefore you can use any other valid SMTP 
address.
Make sure the type of mail account is IMAP. 
After setting up the account, you need to get the IMAP folders from 
the server and enable them. In some email clients, such as Microsoft 
Outlook, you will need to restart the client for the folders to be visible.
NOTE
IMAP is only available in the internet ver-
sion of Microsoft Outlook, not in the corpo-
rate version.
Permanently deleting messages using IMAP
When using the IMAP client, you will notice a deleted folder. This 
folder stores all deleted messages, and can be used to undelete 
them. If you would like to permanently delete these messages, you 
can select the Purge Deleted Message option from the Edit menu of 
the email client. 
						

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11.9.4 Setting up Send-Mail
The Send-Mail feature will push messages into a POP3 compliant 
server. Any incoming voice or fax message will appear in the mail-
box defined in the Send Mail field. To maintain synchronization 
between 
emaGEN and the mail server, set up the POP3 accounts 
to check the mailbox to which you send Send Mail. 
The Push method for unified messaging is useful in a Synchronized 
Email server environment, such as Microsoft Exchange. Messages 
will be pushed to the server and then 
emaGEN will scan the Email 
server. When the message is removed from the Email server, it will 
automatically be removed from 
emaGEN. Anytime a message is 
deleted from 
emaGEN, it will be removed from the Email server (the 
delete field on the POP3 account setting should be checked).
You must define an SMTP server through which 
emaGEN can send 
the notification. This can be done through the SMTP settings in 
emaGEN T3adm – change registry keys. 
						

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11.10  POP3 ACCOUNTS
POP3 account definitions are made for each mailbox on the Mailbox 
--> POP3 Accounts screen -- shown in Figure 11-7, below.
Figure 11-7   Mailbox --> POP3 Accounts screen
The POP3 accounts are used to check email in any of five different 
email addresses. 
emaGEN can be set to automatically check 
these accounts every scheduled amount of time, and if new mes-
sages are received, it can light a message light or call out, using the 
schedule table.
In addition, 
emaGEN can be set to read out the email messages 
using text-to-speech (
emaGEN Speech must be installed).
  
						

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For each mail account you wish to retrieve messages from, set the 
IP address of the POP3 server, the User ID, and password. You 
should also set the POP3 port (default it is 110) and timeout (default 
is 100 seconds).
You can also specify if you want 
emaGEN to delete the message 
on the server or not.
11.10.1 Synchronize email
emaGEN downloads and stores email messages locally. If you 
would like the messages to be synchronized with the email server 
on which they were originally received, check the Synchronize 
Email box. This will ensure that if the message is deleted from the 
server by another email client (e.g. Outlook Express), the message 
will also be deleted from 
emaGEN.
11.11  EMAIL REPLY SETTINGS
Email Reply Settings are defined, for each mailbox, on the Mailbox 
--> Email Reply Settings screen -- shown in Figure 11-8, below.
Figure 11-8   Mailbox --> Email Reply Settings screen
emaGEN allows users to reply or forward email messages.  They 
can reply or forward with a recorded message (which will be sent as 
a wave file attachment) or with a predefined text file or attachment. 
You can set up to five different forward addresses and text or 
attachment files. The user will then be able to select on-the-fly the 
address and file they wish to use for forwarding.