Telrad Digital Emagen Unified Messaging System Manual

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7.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREEN
Administrator Password
This number is required for access to all System Administrator func-
tions. The password can contain up to 4 digits.
Mailbox 
This field tells 
emaGEN how many digits make up a valid mailbox 
number. This value is used to determine if a caller has dialed a mail-
box number or a conversion table digit.
Extension Length
This field determines the 
emaGEN PBX extension numbers length.
Password Length
This field determines how many digits are allowed for a mailbox us-
ers password
.
7.7 GREETING HOURS PARAMETERS ON THE SITE --> SETTINGS 
SCREEN
emaGEN announces Good Morning, Afternoon, Evening 
depending on the time of day. This field determines what these time 
Legal values:0000 to 9999
Default:0000
Action:Enter from 1 to 4 digits for a desired pass-
word
Legal values:1 – 7 digits
Default:3
Action:Select from the drop box.
Legal values:1 – 7 digits
Default:3
Action:Select from the drop box.
Legal values:1 to 9 digits
Default:4
Action:Select from the drop box. 
						

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periods are. There can occur a situation in which the time greeting is 
“Good morning” yet the department greeting still indicates that the 
office is closed (night mode - set in department definition) - e.g. 
05:00 AM.
7.8 HOUSEKEEPING PARAMETERS ON THE SITE --> SETTINGS 
SCREEN
emaGEN has a house keeping mechanism, which cleans old mes-
sages, according to parameters defined in class of service.
Day
This field entry determines on which day the house keeping will be 
performed.
Time
Enter the time of day the housekeeping activity is to begin. This time 
should be at a no/low traffic period. Typically this is between mid-
night and 6 A.M.
Purge reports
Enter the number of months after which the system will delete old 
report data.
Legal values:12:00 to 11:59 / AM / PM
Default:Morning - 12:00 AM, Afternoon - 12:00 PM, 
Evening - 05:00 PM
Action:Select from the drop box.
Legal values:Sun too Sat, Daily
Default:Daily
Action:Select day from the drop box.
Legal values:HH:MM AM/PM
Default:02:59 AM
Action:Select time from the drop box.
Legal values:number of months
Default:2 months
Action:Select time from the drop box. 
						

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7.9 SYSTEM PARAMETERS ON THE SITE --> SETTINGS SCREEN
System Time Out
This is the duration of the time period after playing a system prompt 
that 
emaGEN gives the caller to key in the desired number of an ex-
tension. If no input is received during this time period, 
emaGEN 
continues on to the relevant NO-RESPONSE action.
Recommended duration: 3 to 6 seconds.
Script Time Out
Script: This is the duration of the time period after playing a script 
menu that 
emaGEN gives the caller to key in the desired number or 
extension. If no input is received during this time period, 
emaGEN 
continues on to the relevant ERR line for more actions.
Recommended duration: 6 seconds.
Conversion Table Time Out
This field sets the inter-digit time-out for the conversion table. The 
recommended time is 2000 msec. The entry should not be less than 
800 msec.
Weekdays Definition
This field determines what days 
emaGEN is to consider as a Week-
day. Any day not entered here will be considered to be Weekend 
day.
Legal values:1-12 seconds
Default:4 seconds
Action:Select duration from the drop box.
Legal values:1-12 seconds
Default:5 seconds
Action:Select duration from the drop box.
Legal values:200-4000 msec
Default:2000 msec
Action:Enter the time-out period.
Legal values:Days of the week
Default:Monday, Tuesday, Wednesday, Thursday, 
Friday 
						

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Page Wait
This field determines the duration (in seconds) of the paging feature. 
This is the time a caller can wait on the line while 
emaGEN is paging 
a subscriber. If the subscriber has not contacted the system within 
this amount of time, the caller is prompted that the subscriber is not 
available.
7.10 CALL OUT PARAMETERS ON THE SITE --> SETTINGS SCREEN
When emaGEN performs a Call Out, such as wake-up call, remote 
message notification, etc., it dials out on outside trunk circuits. There 
are two different results that 
emaGEN may receive other than an 
answered call.
Busy
This field controls the time interval between Call Out attempts for a 
Busy condition.
No Answer
This field controls the time interval between Call Out attempts for a 
No Answer condition.
Action:Check all days to be considered weekdays.
Legal values:1 to 9999 sec
Default:Blank
Action:Enter the desired time duration.
Legal values:1 to 999 minutes
Default:3
Action:Enter desired number of minutes to wait be-
fore retry.
Legal values:1 to 999 minutes
Default:30
Action:Enter desired number of minutes to wait be-
fore retry. 
						

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7.11 PUBLIC ANNOUNCEMENT PARAMETERS
Figure 7-3   Site --> Public Announcement screen
emaGEN has the ability to activate the public announcement (PA) 
feature of the PBX. This allows the following 
emaGEN features: 
First, if a mailbox owner is away from his/her phone, he/she can be 
paged within the location and receive their calls at a phone else-
where in the building. Second, 
emaGEN can be programmed to 
make up to eight special pre recorded announcements to be played 
back at specific times and days.
Number
This is the ID number for the available schedule assignments.
Prompt
This is the prompt number that you record for a specific schedule an-
nouncement.
NOTE
These prompts are hard-coded and may
not be changed.
Legal values:1 to 8
Default:1 to 8
Action:None.
Legal values:See Action, below.
Default:151 to 158
Action:Record the appropriate prompts using the 
To Record A Prompt option in the System 
Administrator menu. 
						

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Day
This field determines the day(s) on which a scheduled PA announce-
ment will be made.
P. A .  T i m e
This field sets the time for a scheduled announcement to be made
.
P.A. Zone
This determines the P.A. zone access code to which an announce-
ment is directed. The access code MUST match the desired PBX 
paging access code.
7.12 HOLIDAY SCHEDULE
Figure 7-4   Site --> Holiday Schedule screen
Legal values:Daily, None, Day of week
Default:None
Action:Select from the drop box.
Legal values:HH:MM AM/PM
Default:12:00 AM
Action:Select time from the drop box.
Legal values:0-9, *, or # / use , for pause
Default:Blank
Action:Enter the page zone access code. 
						

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emaGEN allows you to pre-program up to 16 holiday messages and 
their dates into the system. When the internal calendar matches one 
of these dates, the appropriate holiday greeting will be broadcast to 
the caller. The appropriate operation mode defined in the Holiday 
Operation Mode field in Department Definition will become active as 
well. After the holiday message is played, the defined department 
greetings will begin.
Holiday name
This is the ID number for the available schedule assignments.
Date
This field determines the date of the related holiday.
Prompt
This is the prompt number to record for this particular holiday. 
Name
These are the names for the holidays.
Legal values:1-16 characters
Default:None
Action:None
Legal values:MM/DD
Default:00/00
Action:Enter the desired month and day for this 
schedule number or select a day from the se-
lection calendar.
Legal values:170-185
Default:None
Action:Record the appropriate prompts using the 
To Record A Prompt option in the Adminis-
trators menu.
Legal values:1-20
Default:None
Action:Enter the holiday name. 
						

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7.13 CID ROUTING
Figure 7-5    Site --> CID Routing screen
The CID Routing table allows you to route calls based on the  caller 
ID information. You can use a complete number or a partial number 
(which includes only the area code, or area code + exchange).
You can bind each number in this table with a specific mailbox (which 
can also be a lead number for an ACD group or a script mailbox). 
You can also specify the type of action to be taken with this number. 
For example, you can define specific numbers to always be trans-
ferred to a mailbox to take a message, and other to be transferred to 
a live extension. 
To add new numbers to this list:
 Click the NEW button.
To remove numbers from the list:
1. Check the REMOVE box.
2. Click SAVE.
The CID routing table is used in conjunction with the Script opcode 
CID Routing. 
  
						

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							8-1
Section 8 
PBX PORT DEFINITION
8.1 GENERAL
Figure 8-1   PBX --> Port Definition screen
The Port Definition menu defines the 
emaGEN port parameters on 
the PBX --> Port Definition screen, as follows.
8.2 PORT PARAMETERS
Extension
This is the extension number to which the particular port is connect-
ed.
Legal values:1-7 digits
Default:Blank
Action:Enter the related extension number