Telrad Digital Emagen Unified Messaging System Manual

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Before backup, the system will notify you it is shutting down. 
2. After the backup is complete, you will have to manually restart 
the system services.
5.4.6 System Monitor -- option 6
The system monitor will show you a real time info snapshot of all the 
system ports, as well as indication of the status of the serial link. 
You can use this option to start and stop each one of the voice ports, 
as well as perform a “soft” shutdown of the system, that is, wait  until 
all ports are free and then stop the service. 
5.4.7 A1 Info -- option 7
With this option you can view all the licenses given to the machine, 
including number of voice ports, fax ports, email clients, languages 
and more.
5.4.8 Verify Installation -- option 8
Running this option will:
 show the software release you are running;
 verify that the system you are working with has all the correct 
files relative to its version;
 give you an indication whether the process was successful or 
failed.
5.4.9 Shut down -- option 9
You have to execute a shut down procedure before turning the sys-
tem off:
 Select option 9 from the 
emaGEN T3adm main menu. 
You will be prompted to either reboot the system or to halt it. 
Before you select either option, the program will double verify 
your selection and, only then, it will execute a shut down includ-
ing turning the power off.
5.4.10 Extra stuff -- option 10
Under the Extra Stuff section you will find options to:
 define a modem, 
 configure the fax option, 
 configure voice cards, 
 define a PBX,
 import/export data configuration,
 recreate administrator mailbox,
 enable/disable modem call in support,
 change time zone,
 set date and time. 
						

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5.4.11 Import/Export Data Base
You can import or export a mailbox, class of service or department 
data base. You can then upload this information on a different ma-
chine and put it back on the current system. 
 Select the desired mailbox, COS or department. 
The system will request a floppy disk, 
or 
it will save it in a temporary location.
5.4.12 Select PBX
emaGEN has a built in library of PBXs from which you can choose.
1. Simply select the PBX type 
and
2. Restart 
emaGEN (software only, reboot is not necessary). 
The values for the PBX you selected will appear on the PBX 
page of the Controller.
5.4.13 Configure voice card
To add or remove voice cards to/from the system, you will need to 
use the configure voice card option from 
emaGEN T3. Each time 
you access this option, you will define all voice boards in the system. 
You will need to specify the following information:
1. the address of each card in the system. 
The first card (ports 1 through 4) is by default on address 300. 
The next are 301, 302 etc. 
Refer to the Brooktrout Hardware installation guide for more 
information on setting up the address jumpers on the card.
After entering the address of the card, the system will show you 
the card configuration:
 the firmware version
 number of voice channels on the card
 number of DSP’s.
2. If the information shown is incorrect, type no.
3. If you typed no, above, you will be able to set the following 
parameters:
 Type the number of the firmware you wish to select 
-- either 1 or 2, below:
1. firmvp.std is used in US cards (Quartet, RDSP 432). 
2. firmvp.van is used in European cards such as the 
    Volare EU4 and PCI cards from the Vantage family. 
						

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 Enter the number of voice channels on the  card.
 Enter the number of RDSP on the  card (1 for every 4 ports).
4. Finally, confirm the information and repeat for each  card.
5. Reboot the system after completion of this process.
5.4.14 Define modem
1. Select which com port will be used for remote administration. 
For Com1 press 1, Com2 press 2, etc. 
2. Fax ports can be defined as remote administration ports when 
setting up fax ports, below.
5.4.15 Configure Fax
Select the configure fax option from the T3adm menu -- under Extra 
stuff.
The Fax installation has two steps:
1. Run fax setup – following the steps on the screen to initialize the 
fax engine.
2. Add a modem – the system will ask for a device name. 
 If you are using a US Robotics modem (single port modem), 
the device is ttyS3. 
 If you are using a multi port modem, the device names are:
3. Follow the instructions for adding a modem -- 
press Enter -- to select the default entry for each field.
4. Select either:
 option 4 -- to view the available modems, 
or 
 option 3 -- to remove a modem.
Before exiting from the fax configuration, the system will ask you if 
you want to use the fax port as a port for remote access. no. name port
i. ttyM1a port 1
ii. ttyM1b port 2
iii. ttyM1c port 3
iv. ttyM1d port 4
v. ttyM1e port 5
vi. ttyM1f port 6
vii. ttyM1g port 7
viii. ttyM1h port 8 
						

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You can choose to enable or disable fax ports for remote administra-
tion by modem.
5.4.16 Installing the Fax software
In case step 1 of the previous section fails, that is you cannot run the 
fax setup option, follow the following procedure:
1. Log in as super user -- type: su -, followed by the root password.
2. Type: cd /
emaGENinstall
3. Type: ./setup.
This will run the 
emaGEN Installation procedure. 
4. Press N on all options, until you reach the Install Fax option. 
Answer Y to the Install Fax option. 
5. Select the fax card type you wish to use -- Multitech or US 
Robotics. 
The driver for this card will be installed.
6. After installing the driver, press q -- to quit the fax installation and 
continue.
7. Answer yes to the install hylafax software question. 
This will install the fax engine, and might take up to five minutes. 
After this stage, you will be able to add modems to the fax engine, as 
described in the previous section.
5.5emaGEN MONITOR
The emaGEN Monitor -- shown in Figure 5-2, below -- is a utility 
that allows you to view the activity of the 
emaGEN ports. It can be 
used remotely over a network or the Internet.
Figure 5-2    
emaGEN Monitor screen
 
  
						

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You can run it while connected over an IP connection. Double click 
the 
emaGEN Monitor icon. You will be prompted for a host name. 
Enter the IP address of 
emaGEN. You will see the status of all ports. 
You can start or stop a port by right clicking the port.
5.6emaGEN CONTROLLER
The emaGEN Controller Main Menu screen -- shown in Figure 5-3, 
below -- is the top of the pyramid of all administration configuration 
and definition screens.
Figure 5-3    emaGEN Controller Main Menu screen
See a detailed guide to 
emaGEN screens and instructions in Figure 
6-2 of Section 6, below.
5.7emaGEN SYSTEM MESSAGE DETAIL RECORDING (SMDR)
5.7.1 Accessing SMDR Reports
1. Log in to the 
emaGEN T3 administration web page.
2. Click the SMDR link.
The SMDR Reports definition screen, shown in Figure 5-4, 
below.
5.7.2 Generating a report
To generate a report:
1. Fill in the fields relevant to your query.
2. Press the [Generate Report] button, at the bottom of the 
screen. 
The fields are compounded, so you can create a complex query 
by filling in multiple fields.
emaGEN Controller
Main Menu
      
Web Controller
Reports
SMDR 
						

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Figure 5-4    SMDR Reports definition screen
To view information regarding a particular extensiion: 
 fill in the Extension number field.
To view information regarding a particular trunk:
 fill in the Trunk number field.
5.7.3 Costing of calls
Cost per minute
To generate price information, enter:
 either the cost per minute 
and/or 
 
  
						

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 the surcharge per call.
The cost per minute is calculated in one minute increments. 
For example: 
If the cost per minute is 15 cents 
and the call duration is 45 seconds, 
the call cost is 15 cents. 
If the call duration is 1 minute and 5 seconds, 
the call cost is 30 cents.
Call cost
If you entered information in the cost per minute section, above, 
you can select calls by cost according to the following criteria:
 Fill in only the from field -- to view calls equal or above a certain 
cost.
 Fill in only the to field -- to view calls equal or below a certain 
cost.
 Fill in both the to and from fields -- to view calls between a range 
of numbers. 
Called number
Fill in the called number field -- to view calls containing the given 
number. The called number field refers both to:
 numbers dialed on outgoing calls 
and 
 caller ID numbers in incoming calls.
Period
Enter a valid range of dates – from a certain date/time to a certain 
date/time. 
By default, the end date is today’s date.
Sorting Calls
The full report will show all legs of a call. If you selected calls for a 
particular extension or trunk, full report will show all calls that the 
extension or trunk took part in plus all other legs of these calls.
The summary report will show only the first leg of each call, or the 
legs, that a particular extension or trunk took part in. 
You can sort the summary report by fields.
A sample SMDR report is shown in Figure 5-5, below 
						

							Section 5:  SYSTEM ADMINISTRATION
5-15 Figure 5-5    Sample SMDR Report
 
  
						

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							6-1
Section 6 
emaGEN WEB CONTROLLER
6.1 THE emaGEN WEB CONTROLLER MAIN MENU SCREEN
Figure 6-1   emaGEN Web Controller Main Menu screen
6.2 THE emaGEN WEB CONTROLLER ADMINISTRATION 
UTILITY 
The emaGEN Web Controller screen is the administration utility of 
the 
emaGEN system. 
The 
emaGEN Web Controller is TCP-IP web-based, so you can use 
it locally or remotely over a network. 
6.3 TO USE THE emaGEN WEB CONTROLLER
1. Open a browser 
2. Type in the IP address of 
emaGEN