Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
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 Second overflow priority, the priority given to a call overflowing to 
the second overflow group when it enters that group queue; 
 Third overflow time, the amount of time that an unanswered call 
can remain in the queues of the main, first, and second ACD 
groups before it begins to ring in the third ACD overflow queue 
as well;
 Third overflow group, the number of the third ACD group, in addi-
tion to the first three groups, to receive unanswered calls from 
this ACD plan, after the third overflow time has been reached; 
 Third overflow priority, the priority given to a call overflowing to 
the third overflow group when it enters that group queue.
19.10.3 Announcer Plans Screen 
You use this screen to define the parameters for each of the ACD 
announcer plans you specified earlier on the Routing Plans Screen. 
The parameters on the Routing Plans Screen determine how an 
incoming ACD call is answered. Its secondary screen specifies the 
actual recorded announcements that are played while the call is 
waiting.
The screen informs you of the number of available plan entries. The 
maximum number of Announcer plans is:
16 for 
unite 128
24 for 
unite 400
24 for 
unite 1000
1. From the Auto. Call Distribution heading, select the Announcer 
Plans  Screen
The program displays the Announcer Plans C-N Screen.
Note that the program puts default values in each field for all possi-
ble plans.
2. Accept the default values for fields or enter the desired value.
These fields are:
Ringback delay: the number of seconds that the caller hears a 
ring tone before the call is transferred to an ACD queue;
Forced announcement: Whether a preliminary recorded 
announcement will be played in its entirety before an agent 
answers, even if the agent is available earlier;
Music source: whether callers hear MOH or a ring back tone 
when waiting between announcements;
Tone on station ring: whether callers hear a tone while the ACD 
station is ringing. 
						

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3. Press the [Save] icon to save your data entry.
19.10.4 Announcement Program Screen 
You use the Announcement Program Screen to build the desired 
Announcement Program or order of announcements played by each 
of the Announcer Plans, whose parameters you defined in the sec-
tion above.
You are able to define a maximum of 50 elements for each 
Announcement Program. The screen informs you of the number of 
available entries. This capacity gives you the ability to alternate 
numerous messages in different orders and with different delay peri-
ods.
1. Press the [Edit Units] icon.
The program displays the Announcement Program Screen.
2. Press the [Save] icon to save your data entry.
You use this screen to define the following fields:
Announcer: whether the announcement comes from an 
announcer DN or is one of the nine recorded announcements;
Post announcing delay: the time delay before either a specific 
announcement is repeated or the next announcement is played;
Times: the number of times that you want a specific announce-
ment repeated.
19.11 PABX/CENTREX
The Automated attendant External call forward feature makes provi-
sion for mailbox subscribers who wish to have incoming calls for-
warded to a PABX/CENTREX extension. 
First define the trunk groups or trunks as accessing Centrex or 
PABX. Do this by entering CN or PB in the Trunk Flash parameter 
on the:
 Private Trunk Features P-T Screen, or
 Regular/HP Group Features Screen.
Once the trunk flash feature of the trunk groups or trunks serving 
emaGEN has been defined as accessing Centrex or PABX, the 
corresponding system timers must also be set.
19.11.1  System Timers Screen 
Depending on whether your system accesses external lines config-
ured behind Centrex or a PABX, you need to set the appropriate 
system timer. 
						

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1. From the System Parameters heading, select the System Timers 
Screen.
The program displays the System Timers S-T Screen.
2. Set the Centrex or PABX Flash timer to 0.30 seconds, as appro-
priate.
3. Press the [Save] icon to save your data entry.
19.12IMPLEMENTING A NETWORKED emaGEN SYSTEM 
Networked unite systems can share a common emaGEN system. 
This requires a few differences in the 
unite system configuration 
programming at the networked exchanges. 
19.12.1   IVM hunt group in a network
Each exchange is part of a network, having one emaGEN system 
connected to one of the branches of the network. (For this configu-
ration, it is recommended to allocate several trunks to 
emaGEN on 
a T1 line).
You can program the system so that extensions in any branch of the 
network can access 
emaGEN. At each branch, you will program 
two screens, apart from the IVM Hunt Group Screen, and possibly a 
third, if different tenants are sharing the 
emaGEN services:
 Network Prefixes N-P 
 System Speed Dial Numbers S-S-N. 
 Attendant Definition A-A for tenants sharing an 
emaGEN sys-
tem.
In the Network Prefixes Screen enter the prefix of the branch of the 
network to which 
emaGEN is connected and that branch’s Route 
number. 
Alternately, you can choose to use the IVM hunt group DN (see next 
paragraph) itself as the prefix, with the proper route number to the 
branch of the network to which IVM is connected.
In the IVM Hunt Group Screen in the IVM Hunt Group DN parame-
ter, enter the number of the System speed dial bin that accesses 
emaGEN. 
						

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NOTE
This is represented by a number such as
S1:302, where 1 is the number of the sys-
tem speed dial table and 302 is the number
of the bin. Note that you cannot access
emaGEN using a different speed dial bin
programmed with the same contents. Only
the speed dial bin specified in the IVM Hunt
Group Screen accesses IVM.
In the System Speed Dial Numbers S-S-N Screen in the Pro-
grammed Number parameter, enter the digits of the prefix of the 
branch of the network to which 
emaGEN is connected, immedi-
ately followed by the DN of the IVM hunt group.
If you chose the option of making the IVM hunt group DN the prefix 
of the network branch, then you need only enter the IVM hunt group 
DN. No other prefix is necessary.
If there are tenants sharing the 
emaGEN services, a distinction 
must be made between the respective extensions of each tenant. 
This is accomplished via the Attendant Definition A-A Screen, 
where you enter the prefix of the branch of the network to which 
emaGEN is connected in the last column: PBX Number.
NOTE 
DID Routing to IVM Hunt Group in a Net-
work This configuration also allows you to
route DID calls to the IVM hunt group in
another branch of the network. After pro-
gramming the screens described above,
you program the DID Routing R Screen  to
allow callers on DID lines to be routed to
emaGEN. Enter ‘S’ and the number of the
specific system speed dial bin that you
used for accessing 
emaGEN in the Day
Routing or Night Routing parameter. 
						

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							Catalog No. 76-110-0887/0
Release 1.0
Issue 1
Telrad Tenecss Inc.
Woodbury, New York
Printed in Israel