Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
9-8
Outbound calls prefix
This field is where you enter the digit or string of digits needed to ac-
cess an outgoing trunk group.
Direct dialing to extensions
This field is where you enter the necessary digit string that 
emaGEN 
will use to dial an extension directly, such as for message notification 
when no message waiting indicator system is available.
Default area code
This field is where you enter the default area code for the location 
where 
emaGEN is installed. This information is required when 
emaGEN makes certain dialing decisions.
9.8 RECONNECT SEQUENCES
After busy
This field determines the digit sequence 
emaGEN will use to recon-
nect with a caller after receiving a busy signal during a transfer at-
tempt.
After no answer
This field determines the digit sequence 
emaGEN will use to recon-
nect with a caller after receiving a no answer during a transfer at-
Legal values:0, 1, 2..9, * #, & / use , for pause
Default:9
Action:Enter required string of digits.
Legal values:0, 2..9, * #, & / use , for pause
Default:Blank
Action:Enter required string of digits.
Legal values:Any valid area code.
Default:Blank
Action:Enter the area code for the installed site.
Legal values:0, 1, 2..9, * #, & / use , for pause
Default:&,
Action:Enter the required digit sequence to recon-
nect to the caller. 
						

							Section 9:  PBX
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tempt.
After call screening
This field determines the digit sequence 
emaGEN will use to recon-
nect with a caller after the called station has refused to accept a 
screened call.
Pick up
Some PBXs require a connect sequence after 
emaGEN picks up to 
signal the connection is made. For this purpose we use the Pickup 
sequence.
Paging zone access code
This field is where you enter the paging zone code that 
emaGEN di-
als when a caller selects the paging option.
9.8.1 Message Waiting Indicator
In certain PBXs, different types of telephones may be used, and for 
each type there is a different method of lighting the MWI. For this rea-
son 
emaGEN allows two different types of MWI.
Ty p e  A
These fields contains the PBX/KTS code used to turn the A Type 
Legal values:0, 1, 2..0, * #, & / use , for pause
Default:&,
Action:Enter the required digit sequence to recon-
nect to the caller.
Legal values:0, 1, 2..9, * #, & / use , for pause
Default:&,
Action:Enter the required digit sequence to recon-
nect to the caller.
Legal values:8 characters
Default:None
Action:Enter pickup string.
Legal values:0-9, *, or # / use , for pause
Default:Blank
Action:Enter the desired paging zone access code. 
						

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message Waiting Indicator; ON/OFF.
These fields contains the PBX/KTS code used to turn the A Type 
message Waiting Indicator; ON/OFF.
Ty p e  B
These fields contains the PBX/KTS code to turn ON/OFF the B 
TYPE message lamp.
Dialing Characters
To make the dial code generic, we use some characters to indicate 
certain parameters:
1. E or X:  indicates the extension number to dial
2. M: Mailbox number
3. T: Total number of messages
4. N: number of new messages
5. S: number of saved messages
6. &: Flash
7. ,: Pause
Examples (Message Lamp Codes): 
 175E will dial the prefix 175 and then the extension number. 
 E&,80 will dial the extension number, then flash, pause, then dial 
the code 80.
Legal values:[Light ON] Code
[Light OFF] Code
blank
Default:Blank
Action:Enter the required codes
Legal values:[Light ON] Code
[Light OFF] Code
blank
Default:Blank
Action:Enter the required codes
Legal values:0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *, #, &, 
Default:Blank
Action:Double click to change PBX type. 
						

							Section 9:  PBX
9-11
9.9 PBX TIMERS
Flash &
This field determines the time in milliseconds for 
emaGEN to use for 
a flash designated with this symbol (the ampersand) while process-
ing a digit sequence.
Pause ,
This field determines the time in milliseconds for 
emaGEN to use for 
a pause designated with this “,” (comma) in a digit sequence.
Extended pause ;
This field determines by the number of commas how long a flash is 
defined for “;”. In the field above, 
emaGEN  is told how long in milli-
seconds each comma is.
Wait for dial tone
This field determines how long 
emaGEN will wait for a valid dial 
tone on a call-out operation. If a valid dial tone is not received during 
this time period, 
emaGEN will abandon the current operation, wait 
for the time period programmed in PBX Parameters -> Timers -> 
No dial tone delay field, and then re-try the call-out operation.
No dial tone delay
This field determines how long 
emaGEN will wait after a no dial tone 
Legal values:1-999 msec
Default:Blank
Action:Enter the desired time period.
Legal values:1-9999 msec
Default:Blank
Action:Enter the desired time period.
Legal values:Commas
Default:Blank
Action:Enter the desired time period.
Legal values:1-99 seconds
Default:1
Action:Enter the desired number of seconds for 
emaGEN to wait for a valid dial tone. 
						

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condition to re-try a call-out operation.
Call out delay
This field determines how long 
emaGEN will wait before re-trying to 
call out a number if the first attempt was unsuccessful.
9.10 DISCONNECT DETECTION
NOTE
In 
unite systems, disconnect is not appli-
cable, so that disconnect detection can be
disregarded.
Silence on duration
This field determines the silence on duration time period for discon-
nect analysis.
Silence off duration
This field determines the silence off duration time period for discon-
nect analysis.
Number of repetitions
This field determines the number of times the silence on/silence off 
Legal values:1-999 seconds
Default:1
Action:Enter the desired waiting period before re-
trying a call-out operation.
Legal values:1-999 seconds
Default:1
Action:Enter the desired waiting period before re-
trying a call-out operation.
Legal values:1-999 msec
Default:0
Action:Enter the desired time period.
Legal values:1-999 msec
Default:0
Action:Enter the desired time period. 
						

							Section 9:  PBX
9-13
sequence must be repeated before emaGEN decides that the caller 
has disconnected.
Max non silence duration
This field determines the time allowed for non-silence (i.e. Noise, 
particularly Dial Tone) to appear on the line before 
emaGEN dis-
connects. This is in order to distinguish between Disconnect and 
Speech.
Caller detection 
Some PBX systems do not indicate disconnect at all. In case the call-
er has disconnected at the beginning of the call, 
emaGEN can not 
know if there is a disconnect or the caller is not responding (if the call-
er is using pulse). Normally, 
emaGEN will transfer such a call to the 
no DTMF operator, defined in the Department --> Properties --> No 
response mailbox field. 
To avoid disconnected calls to be received by the operator, the caller 
detection feature should be checked, in the PBX --> Parameters --> 
Disconnect Detection --> Silence Caller detection field. If this field 
is checked, 
emaGEN will prompt the caller to say yes, in order to 
speak to an operator. If there is still no response, the call will be dis-
connected.
Disconnect string
This field determines the tones 
emaGEN recognizes as the signal 
from the PBX to disconnect the current call.
Legal values:1-99
Default:0
Action:Enter the desired number of times to test the 
silent periods.
Legal values:1-99 seconds
Default:0
Action:Enter the desired time period.
Legal values:Y/N
Default:Yes (checked)
Action:Click the field to check or uncheck.
Legal values:0, 1, 2...9, *, #
Default:PBX dependent 
						

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9.11 INTEGRATION PARAMETERS
Figure 9-2    PBX --> Integration screen
The following parameters are used in Full DTMF Integration only. If 
full integration mode is checked, 
emaGEN would expect to receive 
Touch Tones from the PBX. It  will then handle the call according to 
the table below. 
Full integration support
This field tells 
emaGEN whether or not to expect information from 
the PBX. Such information, in the form of DTMF strings or RS232 
Action:Enter the desired PBX sequence to signal 
disconnect.
  
						

							Section 9:  PBX
9-15
signaling, gives emaGEN information for processing the call.
For example, a digit string might tell 
emaGEN that the call is routed 
to voice mail from a busy or no answer extension (
emaGEN will an-
nounce to the caller that the extension is busy/unanswered and offer 
available options). If a DTMF string is not received, 
emaGEN will 
play the normal Welcome message. There are 20 different string en-
try fields for a total of 20 different action options.
Integration type
If you checked Full integration support, above, then in this field select 
whether the integration is a DTMF integration (the PBX sends Touch 
Tones to 
emaGEN to indicate the type of the call, e.g. busy, no an-
swer, etc.) or RS232 serial integration, in which case the PBX signals 
to 
emaGEN through the RS232 port. If the RS232 integration is se-
lected, specify further parameters in the PBX --> Serial Integration 
screen. For DTMF integration, indicate the sequences in this PBX --
> Integration screen.
First time-out
This field determines how long 
emaGEN should wait for DTMF sig-
nals to be sent when an incoming call is answered. If no DTMF digits 
are received during this time period, 
emaGEN will proceed to play 
the standard opening greeting for the department assigned to the 
port.
Maximum protocol length
This field determines the total number of digits that 
emaGEN will 
recognize as a valid DTMF digit string from the PBX.
Legal values:Y/N
Default:N
Action:Click the field to check/uncheck.
Legal values:DTMF/RS232
Default:Blank
Action:Select using the drop box.
Legal values:1-999 sec
Default:2 seconds
Action:Enter the desired time period.
Legal values:0-40 digits
Default:15
Action:Enter the required number of digits. 
						

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Interdigit delay
This field determines the amount of time allowed between DTMF dig-
its. This timer is used when 
emaGEN is analyzing the incoming 
DTMF strings. Once 
emaGEN sees a period of time between digits 
that exceeds this value, it assumes that the PBX has stopped send-
ing digits and will now act upon the DTMF information already re-
ceived for processing the call.
Hunt group support
This field tells 
emaGEN if the telephone system ports are operating 
from a hunt group or are ringing simultaneously on incoming calls. 
This distinction is important. If the ports are set up as a hunt group, 
emaGEN will answer each incoming call as it comes in. If the ports 
are NOT set up as a hunt group, but are all ringing at the same time 
when the PBX directs an incoming call to 
emaGEN, the operation is 
different.
emaGEN will answer the first port that is open and ringing. It then 
delays answering all other ringing ports, by the amount of time spec-
ified in this field, so that the PBX will stop the ringing signals for that 
particular incoming outside call. After this short delay period, if the 
ports all ring again, 
emaGEN will then repeat this same action. This 
call handling sequence prevents the same incoming call from the 
PBX to be answered by more than one port.
Enter 0 if PBX/KTS has Hunt Group feature.
9.11.1 DTMF Integration commands
emaGEN is capable of acting upon DTMF sequences sent by the 
PBX. You may program up to twenty (20) different codes which 
emaGEN will use to analyze these DTMF sequences and then use 
the information to process the call.
Protocol
Enter the DTMF digit string that 
emaGEN is expected to receive 
and act upon. In addition to actual digits, the following special char-
acters may be used as part of the protocol:
Legal values:1-999 sec
Default:3 seconds
Action:enter the required time period.
Legal values:0-9 sec
Default:0
Action:Select from the drop list. 
						

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 S - source digit(s)
 E - target extension digit(s)
 L - line (trunk) digit(s)
 ? – Caller ID digit(s)
See the string examples below to get a good idea of how these pro-
tocols are set up.
DTMF String Examples:
***4EEE (No Answer) Action
No answer from EEE destination extension number. 
emaGEN expects ***4 and three extension digits. 
If the particular PBX has extension numbers of four digits, you 
should enter “EEEE” rather than “EEE” for three digit extension.
***3EEE (Busy) Action
Busy at EEE destination extension.
5#SSS#EEE (No Answer) Action
SSS (source/calling station) called EEE (destination/called 
station) and there was no answer. 
emaGEN ignores the source, which normally would be a C.O. 
line, and performs the action on the EEE destination station
Any PBX protocol format can be implemented for efficient full inte-
gration with the PBX/KTS.
Action 
The entries in these fields instruct 
emaGEN as to what action 
should be taken when the DTMF string to the left of this action is 
received.
The following actions are available:
Busy
The caller will be sent directly to the message-taking menu for the 
mailbox which 
emaGEN attempted a transfer to but received a busy 
condition.
Legal values:0, 1, 2-9, *, #, S, E, L, ?
Default:Blank
Action:Enter the correct DTMF protocol for the de-
sired action choice.
Legal values:Pop-Up Menu
Default:Blank
Action:Use the drop box to select an action.