Telrad Digital Emagen Unified Messaging System Manual

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 Are these ok [yes]?yes
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>4
Modem List
ttyS3 [make sure you see the modem defined]
Press enter to continue.[enter]
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>2
Enter device (ttyXXX):ttyM1a
Press [enter] for all options.
Are these ok [yes]?yes
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>2
Enter device (ttyXXX):ttyM1b
press [enter]for all options.
Are these ok [yes]?Ye s
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem. 
						

							Section 3:  INSTALLATION
3-27
4. List availiable modems.
q. Finish with hylafax configuration.
>2
Enter device (ttyXXX):ttyM1c
press [enter]for all options.
Are these ok [yes]? Ye s
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>2
Enter device (ttyXXX): ttyM1d
press [enter]for all options.
Are these ok [yes]? Ye s
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>q
 Install Via Voice (Y/N)?: y
 emagen: ~/t3install #reboot
Broadcast message from root (pts/1)Sun Feb 3 16:19:59 2002...
The system is going down for reboot NOW !!
Broadcast Message from root@emagen
(/dev/console)at 16:20 ...
Network is going down now! 
						

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3.21 INSTALLATION INSTRUCTIONS FOR ADDING ELEMENTS TO 
THE emaGEN SYSTEM
3.21.1 How to add voice ports
1. Run t3adm
2. Select x (extra stuff)
3. Select option 5 configure voice board
4. Follow instructions for adding voice boards
5. Replace the a1 file for support of more voice ports
6. Shut down system
7. Add voice boards (make sure to strap the jumpers properly)
8. Start system
3.21.2 How to add fax ports
1. Power off the system and insert the fax board
2. Boot the system
3. Run t3adm
4. Make sure you have a1 license for fax
5. Select x (extra stuff)
6. Select option 3 configure fax
7. Select option 2 add modem
8. Follow instructions for adding modem. 
Make sure to put in local fax number and fax name.
9. Reboot system
3.21.3 How to add modem
1. Power off the system and insert the modem card.
You can also use an external modem, without turning the system 
off.
2. Boot the system
3. Run t3adm
4. Select x (extra stuff)
5. Select option 2 define modem port
6. Select com port (for internal US Robotics use com 4).
3.21.4 How to add Unified messaging Push, POP, IMAP and applet
1. Make sure network parameters are working perfect (ping 
another machine on the network).
2. Run t3adm 
						

							Section 3:  INSTALLATION
3-29
3. Select option 3 registry
4. Set parameters ->HostName to the IP address of the t3 system
5. Set smtp ->MailServer to the IP address of the SMTP server to 
be used to send out
6. Set smtp ->Sender to an email address for the system adminis-
trator
7. Select option 1 Services
8. Select option 5 and set t3imap and t3pop to Automatic
9. Restart t3vm,t3pop,t3imap
10. Follow instructions in system manual to setting up email client to 
a specific mailbox
11. For Send Mail synchronization, follow the TTS instructions -- if 
you have TTS license. 
If you do not have TTS license -- continue to line 12.
12. Run t3adm
13. Select option 1 Services
14. Select option 5 and set t3tts to Automatic
15. Select option 3 registry
16. Set tts ->smtpsync to 2
17. Restart t3tts
18. In Webcontroller ->Mailbox ->Email Settings ->
Need permission for Speech
19. In Webcontroller ->Mailbox ->Pop3Accoutns ->
put the accounts
3.21.5 How to add TTS
1. Make sure you have license for TTS in a1 file
2. Run t3adm
3. Select option 1 Services
4. Select option 5 and set t3tts to Automatic
5. Restart t3tts
6. In Webcontroller ->Mailbox ->Email Settings ->
Need permission for Speech
7. In Webcontroller ->Mailbox ->Pop3Accoutns ->
put the accounts 
						

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3.21.6 How to add Speech Recognition
NOTE
In order to assure proper functioning of the
Speech Recognition feature, it is recom-
mended that adequate memory be installed
in the 
emaGEN-PC. 
128 MB memory should be added to an
emaGEN-PC with an initial memory of 128
MB, for every four additional voice ports
installed in the system -- when upgrading
from the initial four voice ports.
1. Make sure you have ASR license for each voice port
2. Run t3adm
3. Select option 3 Registry
4. Set Parameters ->DirectoryAssist to Y
5. Restart t3vm service
6. In Webcontroller ->Site ->Speech Recogntion ->
add all the names to be used in the department
7. Using the administrator mailbox option 9 -- train the names
8. Define the names in Department -->Directory assistance
9. Verify that all names exist in the Site ->Speech Recognition 
table. 
Press the Verify List button.
10. Press the Generate SR file button.
3.22emaGEN SYSTEM DETAILED 
BACKUP AND RESTORE INSTRUCTIONS
3.22.1 Back up option:
 Connect to 
emaGEN voice mail with Telnet.
Telnet [system_ip].
User:tenecs
Password:tenecs
Last login:Thu Jan 31 18:59:36 from 141.226.213.60
Have a lot of fun...
Type:su-
password:tenecs
Type:t3adm.
1. Start/Stop emaGEN Services. 
						

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3-31
2. Load tone file(s).
3. Change registry keys.
4. Basic network configuration.
5.System backup.
6. System monitor.
7. A1 Info.
8. Verify Installation.
9. Shutdown system.
x. Extra stuff.
 Select option 5 for system backup.
This will backup your system.
Before that, it will stop any 
emaGEN services.
Continue [yes/no]?yes
All files backup to /../usr/T3/backup.
******************Backup  Completed ******************
3.22.2 Restore option:
 Connect to 
emaGEN voice mail with Telnet.
Telnet [system_ip]
User:tenecs
Password:tenecs
Last login:Thu Jan 31 18:59:36 from 141.226.213.60
Have a lot of fun...
Type:su-
 password:tenecs
Type:cd /../usr/T3
Type:cd backup (Togo to the backup 
directory).
Type:ls (to see the list of files).
Type DATE 
This will show you the information about date and time of the last 
backup.
Type cd ..(to go back one directory).
Type:cd bin (togo to the bin directory).
Ty p e  ./t3restore
Backup date:Thu Jan 31 19:27:13 PST 2002
This will erase all your DATA.
Are you sure [say yes]?yes
 You must reboot your system.
Press enter to reboot now. 
						

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NOTE
Restore will take affect from files under 
/../usr/backup only. Do not change the 
folder name or directory path.
******************Restore Completed ******************
3.23emaGEN SYSTEM DETAILED 
VERSION UPGRADE INSTRUCTIONS
3.23.1 To view your current system version.
1. Connect to the system with the Telnet command:
telnet [system ip].
2. Type system login user name: tenecs
3. Type system login password: tenecs
4. Type the command SU -- to login as administrator.
5. Type the administrator password: tenecs
6. Type the command: T3adm
7. Choose option 8 -- to verify installation.
8. The system will show you its current version and will check the 
installation [T3 10.1.8].
9. Press Enter -- to finish.
10. Press Q -- to quit to Linux shell.
3.23.2 Connect to the 
emaGEN voice mail with FTP
1. Connect to the system with the FTP command:
ftp://Root:tenecs@[system ip]
2. Copy the new version to the 
emaGEN voice mail folder, using 
the copy paste command.
3. Close the FTP session.
3.23.3 Extract and upgrade
1. Return to the Telnet session.
If the Telnet session is closed, open it again, by following steps 1 
through 5 in Section 3.23.1, above.
2. Type the command ls 
[ls is like the dir command], you need to see the upgrade file you 
transfer.
3. Type the command:tar xvzf [upgrade filename].
This will extract the installation file to the name directory.
4. Type the command cd [upgrade directory name]. 
						

							Section 3:  INSTALLATION
3-33
to change to the installation directory file.
5. Type the command ./t3update 
-- to upgrade the system version.
6. At the end of the upgrade 
process type the command reboot
-- to reboot the system with new version.
7. Close the Telnet session.
3.23.4 Verify correct system version
After the system is up again, repeat the instructions in Section 
3.23.1, above, to see if the system version is updated and if the 
upgrade installation is verified as correct. 
						

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							4-1
Section 4 
OPERATION
4.1 GENERAL
Before the system actually begins processing calls, certain informa-
tion must be entered to complete the installation. Information about 
the company, the telephone system, and mailboxes must be en-
tered.
4.2 CONVENTIONS
A command is always referred to by the chain of menus you need to select 
to get to it. For example, to enter the mailbox menu: Users -> Mailboxes
4.3 GENERAL RULES
There are a number of general rules of operation that apply no matter what 
part of the system a subscriber or outside caller is using.
4.3.1 System Prompts
emaGEN communicates with subscribers and outside callers via 
prompts. These prompts outline a callers choices at any given point or give 
helpful explanations about the system. 
As subscribers become more familiar with the system, they know which 
keys to press without hearing the entire prompt. 
emaGEN system allows 
an experienced user to press the correct key and interrupt the prompt.
It is possible to key ahead, i.e., enter several commands very quickly with-
out waiting for the system to respond with prompts. For example, when the 
system first answers, subscribers enter #, their mailbox numbers and pass-
words to advance to the subscribers menu.
4.3.2 No Response from the user
The system is designed to respond when any of the 12 keys on a Touch 
Tone phones keypad are pressed. If no key is pressed in response to a 
prompt, the system assumes the user is uncertain about the correct entry. 
The system offers the caller assistance. If there is  still no  response,  the sys-
tem will politely disconnect. This scenario will occur only after the system