Telrad Digital Emagen Unified Messaging System Manual

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Section 19 
eManager PROGRAMMING FOR 
emaGEN IN unite SYSTEMS
19.1 GENERAL
This section provides a description of unite programming 
requirements for 
emaGEN, utilizing the unite eManager. 
It is assumed that the technician or System Administrator per-
forming the following system configuration procedures is thor-
oughly familiar with the use of the 
unite eManager.
For further information on 
unite system configuration pro-
gramming, see the 
unite family of Systems Administration 
manual.
19.2 SYSTEM CONFIGURATION PROGRAMMING 
19.2.1 CARD CONFIGURATION Screen 
You use this screen to assign a location for the OCD card(s), 
which hold(s) the MIM(s) required for 
emaGEN operation.
Step 1
1. From the System Configuration heading Y, select the Card 
Configuration Screen.
The program displays the Card Configuration Y-S Screen.
2. Select a card position in the system cabinet for each OCD 
card used by 
emaGEN.
Keep in mind these considerations:
 Each OCD card can only hold three MIMs, serving a maxi-
mum of 12 
emaGEN ports;
 If more than one OCD card is required for a 16 port  
unite 
400 system, or for a 28 port 
unite 1000 system, you can  
						

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balance system load and improve performance by programming 
one of the OCD card to handle the 
emaGEN ports supporting 
System Dial By Name. You may consider these reasons impor-
tant enough to have a second OCD card even with an 
eMAGEN 
system of 12 or fewer ports;
 An OCD card can be located in any card position except for the 
slot reserved for the MPD card.
The selected OCD card position may be either:
 An undefined card position;
 A card position previously defined for an OCD card, for purposes 
other than 
emaGENvoice channels, if that OCD card has avail-
able space for the required number of MIMs to supply the 
needed voice channels for 
emaGEN.
3. Move the cursor to the selected card position.
4. Type ocd if this is a new OCD card position.
NOTES
If your 
unite 400 system has the model
STS MPD card in a single cabinet, you
should have already adjusted the cabinet
type to the Extended option.
For 
unite 400 and unite 1000 configura-
tion programming, you should have already
decided the number of cabinets in your sys-
tem.
Step 2
1. Press the [Edit Units] icon with the cursor on the OCD card in 
the  Card Configuration Y-S Screen.
The program displays the OCD Card Module Definition screen.
2. Move the cursor to each potential location for a MIM on the OCD 
card dedicated to 
emaGEN.
3. Type mim, followed by ENTER, in each of the selected module 
positions.
4. Press the [Save] icon to save your data entry.
Step 3
1. Press the [System Info] icon while at either:
the Card Configuration Y-S Screen, referred to in Step 2, above, 
or
the OCD Card Module Definition Screen referred to in Step 2, 
above. 
						

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The program displays the Units/Resources Information window, 
containing the question:
 
Units/Resources Info (U/R):
2. Press the [Resources selection] button to obtain a display of 
system resources.
The screen displays information on the already assigned relays, 
sensors, DTMFs, and voice channels, located on installed OCD 
and MPD cards (STS model only in 
unite 400 system) in your 
unite system.
NOTE
You cannot add any information to the
Resources Information Screen.
Note the numbers of the voice channels that appear opposite the 
MIM(s) earlier programmed. This data has been automatically 
added by the program as a result of your programming of MIM loca-
tions on the OCD Card Module Definition Screen. You will require 
this data for subsequent programming steps.
3. Press the [Units selection] button to obtain a display of system 
unit and power information.
NOTE
You cannot add any information to the Units
Information Screen.
From this screen, note the totals on the already assigned or used 
ports and highways, and the consequent number still available. Also 
note any limitations on station assignments as a result of power lim-
itations. This information may be relevant to 
emaGEN port assign-
ments, as described in the following section.
19.2.2 IVM/serial Applications Screen 
You use this screen to assign serial port usage to the OCD cards 
assigned to the 
emaGEN ports and voice channels.
Step 1
1. From the System Configuration heading, select the IVM/Serial 
Applications Screen, Y-I.
Note that the first three use lines have applications automatically 
assigned by the system.
2. Move the cursor to the location field of the first available serial 
use line.
3. Enter the OCD card cabinet and slot number as assigned in Sec-
tion 19.2.1, above. 
						

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Entering an unassigned card position or a position assigned to a 
card other than an OCD or COL/CHL/COG card brings an error 
message. For 
emaGEN programming purposes, data entry only 
deals with OCD cards.
The program automatically displays the default baud rate appropri-
ate to the application.
4. Leave the parity field blank when entering IVM1 or IVM2 in one 
of the APP fields.
5. Enter IVM 1 in the APP1 field.
If you make the entry without a space, the system will automatically 
enter it. If you enter the value in a higher number application field 
(APP2-5), and there is an available lower number field, the program 
automatically moves the entry to the lowest field.
The entry IVM 1 designates the first OCD card holding MIM(s). The 
entry IVM 2 designates the second OCD card holding MIM(s). You 
would use the IVM 2 entry only if:
 There is a requirement for two cards in a 16 port system.
 You have installed a second card to balance system load.
If there is a need to designate a specific 
emaGEN application, it 
should be on a different serial use line.
Up to 10 OCD cards can be used in a 
unite 1000 system, with a 
maximum of 28 IVM ports.
6. Press the [Save] icon to save your data entry.
If you need help in remembering OCD card locations:
 Press the [System Info] icon to display the CARDS INFO 
Screen.
Note the required information and press the [Prev} icon, to return to 
the IVM/Serial Applications Screen.
Step 2
 With the cursor on the IVM 1 or IVM 2 entry in the application 
field, press the [Edit Units] icon to display the 
emaGEN Defini-
tions Screen.
This screen lists the 28 
emaGEN voice mail ports possible, and  
						

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provides blank fields for entering voice channel and DN numbers 
for each 
emaGEN voice mail port 
To complete the screen:
1. Move the cursor to the first position in the Voice channel column, 
opposite 
emaGEN Card #1, Port number 1.
2. Type in the number of the first of the assigned voice channels 
viewed and noted in step 3 of Section 19.2.1  above.
You cannot enter a voice channel number unless you have defined 
the MIM in the section above. If the voice channel is assigned to 
another use or undefined, the program displays an error message to 
that effect.
After defining the voice channel:
3. Move the cursor to the DN field and assign the desired DN for the 
emaGEN.
If you attempt to assign a DN without assigning a voice channel first, 
the program displays an error message to that effect. 
In selecting the DN for each 
emaGEN-PC port/voice channel, you 
can use any legal extension DN, including up to four digits from 0 to 
9.
NOTE
The # and 
* characters should not be used
as digits in a DN.
To view all DN numbers already defined, and thus unavailable for 
use in your 
unite system:
4. Press the [DN List] icon.
The program displays the DN LIST Screen.
Note that the screen displays the voice mail related DNs that are 
described below.
 View on this screen the details of all DNs already assigned.
5. Mentally select a block of unassigned DN numbers that satisfy 
the following requirements:
 a consecutive group of DNs to be assigned to 
emaGEN-PC 
port/voice channels;
 a single DN, to be assigned to the 
emaGEN hunt group. See 
Section 19.4, below.
6. Press the [Prev] icon to return to the IVM Definitions Screen. 
						

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NOTE
You cannot add any information to the DN
LIST Screen. 
7. Continue in similar fashion, assigning voice channels and DNs to 
all the 
emaGEN ports in your system.
8. Press the [Save] icon to save your data entry.
19.2.3emaGEN configurations
Following are summaries of different possibilities for the physical 
configuration of 
emaGEN.
To install 
emaGEN with up to 12 or 16 ports
You require:
One 
emaGEN card -- of either the Vantage Volare, Quartet or 
RDSP 432 type -- in the PC for each four ports.
 One MIM on an OCD card for each four ports.
 One RS232 signaling cable, connecting the first 
emaGEN card 
to the first OCD card.
On the IVM/Serial Applications Screen (Y-I):
 Enter the location of the OCD card to which the RS232 cable is 
connected. 
 Enter IVM 1 in the APP 1 parameter for that location.
To solve a problem of heavy signalling traffic:
If you have installed 
emaGEN and SMDR and your system exhibits 
a problem of heavy signaling traffic, you can solve this problem by 
using a second RS232 signaling cable.
This requires:
One 
emaGEN-PC
Two 
emaGEN cards installed in the PC
 Two OCD cards with sufficient MIM modules defined on them.
 Two RS232 signaling cables.
To program this configuration:
1. Use the first RS232 cable to connect the first OCD card to the 
first 
emaGEN card. On the IVM/Serial Applications Screen (Y-I) 
enter the location of that OCD card and enter IVM 1 in the APP1 
parameter for that row.
2. Use the second RS232 cable to connect the second OCD card to 
the second 
emaGEN card. On the IVM/Serial Applications 
Screen (Y-I), enter the location of that OCD card in the second 
row, for the SMDR application. Enter DBN in the APP2 parameter 
for that row. 
						

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To solve a problem of very heavy signaling traffic:
If you have installed 
emaGEN and your system exhibits a problem 
of very heavy signaling traffic, you can solve this problem by using 
two RS232 cables. This requires:
One 
emaGEN-PC
Two 
emaGEN cards installed in the PC
 Two RS232 cables
 Two OCD cards with sufficient MIM modules defined on them.
To program this configuration:
1. Use the first RS232 cable to connect the first OCD card to the 
first 
emaGEN card. On the IVM/Serial Applications Screen (Y-I) 
enter the location of that OCD card and enter IVM 1 in the APP1 
parameter for that row.
2. Use the second RS232 cable to connect the second OCD card to 
the second 
emaGEN card. On the IVM/Serial Applications 
Screen (Y-I) enter the location of that  OCD card and enter IVM 2 
in the APP1 parameter for that row.
NOTE
In order to assure proper functioning of the
Speech Recognition feature, it is recom-
mended that adequate memory be installed
in the 
emaGEN-PC. 
128 MB memory should be added to an
emaGEN-PC with an initial memory of 128
MB, for every four additional voice ports
installed in the system -- when upgrading
from the initial four voice ports.
19.3 DEFINING THE emaGEN HUNT GROUP
Define the emaGEN/IVM hunt group:
Step 1
1. From the Station Group Features heading, select the Hunt 
Groups Screen. 
The program displays the Hunt Groups I-H Screen.
2. Move the cursor down to the row with the first unassigned hunt 
group number, which will be used to designate the 
emaGEN 
hunt group DN.
3. To view all DN numbers and station types already defined in your  
						

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unite system:
Press the [DN List] icon.
The DN LIST Screen appears. Remember that the screen is for 
viewing only; you cannot add any information.
4. Select any available legal extension.
5. Enter the necessary parameters for the hunt group dedicated to 
emaGEN.
These parameters are:
 DN of the 
emaGEN hunt group;
 The name of the 
emaGEN hunt group, consisting of up to five 
alphanumeric characters, such as, IVMHN, for example;
 Hunt type, the type of search the 
emaGEN hunt group will make 
to identify the next extension to ring;
 Busy forward extension, to which calls will be forwarded in the 
event the 
emaGEN hunt group is busy;
Although you can designate an attendant position, ICI queue, 
hunt group, announcer DN or a recorded announcement as the 
busy forward extension for the hunt group, for 
emaGEN pur-
poses you assign a recorded announcement, RAN1 in the exam-
ple.
 Announce rate. You are able to enter data into the Announce rate 
field, which defines the time between announcements, only if you 
have entered a Recorded Announcement Number (RAN) in the 
Busy Forward field.
 ICM Group and ICM Class. See Section 19.7.
6. Press the [Save] icon to save your data entry.
Step 2
1. Press the [Edit Units] icon.
The program displays the Allocate To Hunt Groups Screen, with 
the group DN and hunt number of the 
emaGEN hunt group at 
top center of the screen;
The screen also displays the number of remaining possible sta-
tion entries in the upper right corner of the screen. There is a sys-
tem maximum of: 
 256 entries in a 
unite 128 system 
 512 entries in a 
unite 400 system 
						

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 925 entries in a unite 1000 system.
In the first field, enter the first DN to be assigned to the 
emaGEN 
hunt group:
2. Type the DN number.
3. Press ENTER. 
The DN numbers which will belong to the group should be identi-
cal, in numbers and in sequence, with the DN numbers of the 
ports/voice channels that were assigned in Section 19.2.2, 
above.
4. Following the same procedure, type in the DN numbers of all the 
members of the 
emaGEN hunt group.
5. Press the [Save] icon to save your data entry.
To delete a DN from the hunt group:
1. Place the cursor on the DN number to be deleted.
2. Type [-] 
The deleted DN number disappears from the Allocate To Hunt 
Groups Screen.
Step 3
This step allows you to verify the hunt groups to which the different 
stations are assigned and to ensure that all 
emaGEN DNs are 
assigned to the desired hunt groups.
1. Press the [System Info] icon.
The screen displays the Enter Station DN query window:
Enter station DN:
2. Enter the DN of any defined station in the system.
If the station has not been assigned to any hunt group, the pro-
gram gives a message to that effect;
If the DN is undefined, the system gives an error message;
If the station has been assigned to at least one hunt group, the 
program displays the Hunt Group List Screen.
After noting the assignments:
3. Press the [Prev] icon to return to the Hunt Groups Screen.