Telrad Digital Emagen Unified Messaging System Manual

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 The user of a unite system Avanti 3025, Avanti 3020 and Avanti 
3015D telephone set or Executive set with expanded display can 
view a list of incoming outside calls, provided that the Central 
Office supports Caller ID for those calls. These calls are differen-
tiated between those that were answered and those that were 
not answered. The user can toggle between a display of the 
caller’s name or the caller’s number. If the user is authorized to 
enter the mailbox of another extension, she can also view the list 
of incoming outside calls for that extension.
The user can return any of those calls simply by pressing the 
associated softkey.
 With the Caller ID Routing Feature, an incoming call can be clas-
sified -- by the area code, office code and/or other elements of 
the originating telephone number -- and routed to the system 
extension of a corresponding staff member. 

emaGEN allows the technician to exit the system, when neces-
sary, without disconnecting calls currently being handled. When 
all system ports are released, the exit is automatically executed.
All mailbox owners review messages deposited in their mailbox and 
can then select one of many options such as replay, save or erase 
the message, or send or copy the message to other mailboxes.
All access to mailbox messages and greeting changes is controlled 
by passwords to ensure totally confidential communications.
Advanced subscriber functions include the ability to screen incom-
ing calls, record a call in progress, tag messages with date and time 
information, index old messages, fast forward messages, record 
group messages, perform interviews, program comprehensive call 
handling parameters, and forward message reminders to internal or 
outside numbers, including pagers.
Advanced system functions include announcer messages, a system 
directory which can locate a desired number and dial it, automatic 
disk maintenance capability, recorded announcements for hunt 
groups, up to 50 recorded announcements for ACD groups, and 
coordinated day/night control between 
emaGEN and the unite 
system cabinet. An emaGEN system can also be used to serve the 
voice mail needs of a number of networked 
unite systems. See 
Section 19.12 for 
unite networking programming requirements. 
						

							Section 2:  SYSTEM OVERVIEW
2-5
NOTE
emaGEN is a versatile system with many
programmable variations. Unless otherwise
specified, this manual presents the default
operation and settings of programmable
features and parameters.
2.3emaGEN SYSTEM HARDWARE
2.3.1 The emaGEN-PC
The 
emaGEN system is based on a dedicated personal computer, 
termed the 
emaGEN-PC, fitted with additional printed circuit cards, 
as required for full operation of the purchased system.
2.3.2 The 
emaGEN Voice Mail cards
emaGEN can be configured with up to 28 voice mail ports, in all 
unite systems.
The 
emaGEN-PC must be fitted with emaGEN printed circuit 
cards,depending on the number of 
emaGEN ports you wish to 
establish in your system.
 There are several types of emaGEN four 
telephony port and two port voice processing cards,manufactured 
by Brooktrout Technology, to choose from, in order to setup your 
system, as detailed in Section 3.3.2, below.
The 
emaGEN-PC can thus have any even number config-uration 
of 
emaGEN ports -- from 2 to 28 ports, as follows:
 One four-port card, for a four-port 
emaGEN system;
 Two four-port cards, for an eight-port 
emaGEN system;
 Three four-port cards, for a 12-port 
emaGEN system;
 Four four-port cards, for a 16-port 
emaGEN system.
 Five four-port cards, for a 20-port 
emaGEN system;
 Six four-port cards, for a 24-port 
emaGEN system;
 Seven four-port cards, for a 28-port 
emaGEN system.
The 
emaGEN cards are connected to OCD card(s) installed in the 
respective 
unite system cabinet, as described in Section 3.9, 
below. 
						

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2.3.3 OCD cards in the system cabinet
emaGEN can be configured with up to 28 voice mail ports, in all 
unite systems.
The required audio and data connections are made between 
ema-
GEN
 card(s) in the emaGEN-PC and OCD card(s) in the unite 
system cabinet. These connections consist of:
 Data connection: from the 
emaGEN-PC com port, via a three-
wire cable to the RJ45 connector on the outside end of the first 
OCD card holding MIMs. A similar cable must be connected to a 
second and third OCD card (if present) each of which contains 
an MIM module(s) supporting 
emaGEN ports.
 Audio connection: from each 
emaGEN-PC card, via two two-
pair cables to a junction box and the MDF, and via a 25-pair 
cable from the MDF to the 25-pair connector on the outside end 
of each OCD card.
NOTE
A 16 to 24 port emaGEN configuration
must use two OCD cards. 
A 28 port 
emaGEN configuration must use
three OCD cards.
Figure 2-1, below, shows the physical connections between an 
emaGEN card and the unite system. 
						

							Section 2:  SYSTEM OVERVIEW
2-7
Figure 2-1     emaGEN connections with the unite system
2.4emaGEN SYSTEM MENU FEATURE OVERVIEW
Figures 2-2 and 2-3, below, present overviews of emaGEN Opera-
tion features and Administration features menu processing, respec-
tively. Refer to these figures, as necessary, to follow the 
emaGEN 
processing flow and see the features involved.
Knowing the capabilities of each 
emaGEN feature is the key to ob-
taining the maximum amount of service and benefit to your organiza-
tion. Many features have user-defined parameters that you must 
program. This customized programming allows you to maximally tai-
lor 
emaGEN to the specific needs of your organization.
PC
PC com portJ1
J2
MDF
OC D card in system cabinet
Standard 25-pair cable/s from  M DF
Audio cable/s  from junction box to M DF
Vo ic e  m a il c a rd  
in s ta lle d  in  th e  P CJunction box
Data cable from
PC to OCD card
Tw o tw o-pair audio cables  from
PC card to junction box 
						

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Figure 2-2        emaGEN Operation Menu feature overview
Figure 2-3        
emaGEN Administration Menu feature overview
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							3-1
Section 3 
INSTALLATION
3.1 GENERAL
Sections 3.2 through Section 3.6, below, describe planning and 
component requirements for the installation of the 
emaGEN sys-
tem, .
Section 3.7 through Section 3.16, below, describe the procedure  for 
installing the physical components of 
emaGEN within the ema-
GEN
-PC, and the connections between the emaGEN-PC and the 
unite system.
Section 3.17 through Section 3.21, below, describe post-installation 
checkout and troubleshooting procedures for 
emaGEN.
3.2 INSTALLATION PLANNING
Yo u r  unite system must be fully installed and operational before 
you can install 
emaGEN. See the unite family of systems Installa-
tion manual for full details of the required installation procedure.
Due to protocol changes, 
emaGEN requires that at least unite 
System Software Release SB7, DB7 or  LB7 be operating in your 
system. 
The 
emaGEN installation sequence is as follows:
 Hardware installation, as described in Sections 3.7 through Sec-
tion 3.16, below;
 Software installation, as described in Section 5 and Section 6 , 
below;
 Post-installation checkout, as described in  Section 3.17 through 
Section 3.21, below;

emaGEN system programming and administration, as 
described in Section 5 through Section 19, below; 
						

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unite system programming for emaGEN, as described in Sec-
tion 19, below, utilizing the 
unite emanager.
3.3 INSTALLATION PREPARATIONS
3.3.1 Reading the documentation
Prior to setting up the 
emaGEN system, read through this manual 
and familiarize yourself with its content and the system compo-
nents.
3.3.2
emaGEN-PC printed circuit cards
The 
emaGEN-PC must be fitted with emaGEN printed circuit 
cards, depending on the number of 
emaGEN ports you wish to 
establish in your system. 
There are three types of 
emaGEN four telephony port, single slot, 
half-sized, ISA compatible voice processing cards, manufactured by 
Brooktrout Technology, to choose from, in order to set up your sys-
tem, as follows:
 Prelude Quartet card;
 Vantage Volare card;
 RDSP 432 card.
NOTE
In systems having more than one card, four
port expansion cards may be used, since
data support is already provided by the first
card. In a  16-port system, a minimum of two
data cards is required.
The 
emaGEN-PC can thus have any even number configuration of 
emaGEN ports -- from 4 to 28 ports.
Cards are assigned identification numbers from 1 to 4 for port pro-
gramming assignment purposes. Port assignment is done in 
unite 
system programming, utilizing the unite eManager.
3.3.3 OCD card preparation
emaGEN can be configured with up to 28 voice mail ports, in all 
unite systems. 
						

							Section 3:  INSTALLATION
3-3
The unite system configuration must include at least one OCD 
card for use with 
emaGEN. unite system configuration must 
include:
 a second OCD card, if the 
emaGEN system includes more 
than 12 
emaGEN voice mail ports;
 a second and third OCD cards, if the 
emaGEN system 
includes more than 24 
emaGEN voice mail ports.
Each OCD card must be equipped with an MIM for each group of 
four 
emaGEN ports to be connected to the card. Since only three 
MIMs can be installed on one card, a fourth module on a second 
card is required for a more than 12-port voice mail system. For a 
system of more than four ports you can, if you choose, take advan-
tage of the Multiple Communication Ports feature and balance sys-
tem load and improve system performance by placing MIMs on 
different OCD cards.
3.3.4
emaGEN voice mail ports definition
You decide which 
unite DNs are to be designated for emaGEN 
ports. You can designate any legal DN (directory number), up to four 
digits in length, as an 
emaGEN port. All selected ports must be 
both connected to and programmed in the 
unite system.
3.4 OPTIMAL COMMUNICATION PORT PROVISIONING
3.4.1 General
emaGEN has the ability to communicate with the unite system via 
more than one RS232 communication port simultaneously. This fea-
ture allows, for example, SMDR data to be sent separately from 
other 
emaGEN messages, thus distributing system load and pro-
viding faster response time. You can thus assign the SMDR feature 
to 
emaGEN ports which are supported by additional OCD card(s).
If your 
emaGEN system supports SMDR, SMDR also creates com-
munication traffic which increases system load.
The baud rate for all system elements will be 9600 bps. 
						

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NOTE
In order to assure proper functioning of the
Speech Recognition feature, it is recom-
mended that adequate memory be installed
in the 
emaGEN-PC. 
128 MB memory should be added to an
emaGEN-PC with an initial memory of 128
MB, for every four additional voice ports
installed in the system -- when upgrading
from the initial four voice ports.
3.4.2 Communication requirements programming
The baud rate for all system elements must be programmed as 
9600 bps. 
3.5 CRITICAL DISTANCES
The emaGEN-PC can be located up to 50 feet (15 meters) from 
the 
unite system cabinet.
3.6 REQUIRED CABLES
3.6.1 Data cable(s) from the emaGEN-PC to the OCD card(s)
You must connect the first 
emaGEN card to the RJ45 connector of 
the first OCD card in the 
unite system cabinet, as described fully in 
Section 3.9.3, below. You may have two or more OCD cards in the 
unite system, either because there are  four or more emaGEN-PC 
cards in the 
emaGEN system, or you choose to balance system 
load. If so, you must connect the last 
emaGEN-PC card to the sec-
ond OCD card as well.
This connection is made by means of a 3-wire data cable, termi-
nated by:
 A 9-pin D-type female connector on the 
emaGEN-PC com port 
end of the cable;
 An RJ45 connector on the OCD card end of the cable. 
						

							Section 3:  INSTALLATION
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3.6.2 Audio cable(s) from the emaGEN-PC to the OCD card(s)
You must connect each 
emaGEN-PC card to an OCD card by 
means of two audio cables, as described below and more fully in 
Section 3.9.4, below.
This connection is by means of:
 Two two-pair cables from the 
emaGEN-PC card to the junction 
box.
  A pair of wires from each junction box terminal pair to 
 the MDF audio terminals corresponding to each 
emaGEN port 
voice channel. 
 A standard 25-pair cable from the MDF plugs into the 
   25-pair connector on the OCD card.
3.7 HARDWARE INSTALLATION PROCESS
emaGEN normally comes configured with the desired number of 
emaGEN-PC cards. However, there may be situations where you 
need to perform card installation yourself.
Installing 
emaGEN hardware consists of three separate proce-
dures:
 Installing the 
emaGEN-PC voice mail card(s) into the ema-
GEN
-PC;
 Programming the 
unite system;
 Connecting the 
emaGEN-PC to the unite system.
These three steps are described more fully below.

emaGEN-PC card installation;
Section 3.8.1 and Section 3.8.2, below, describe:
 setting the 
emaGEN-PC card jumpers on each card;
 inserting the 
emaGEN-PC card(s) into the emaGEN-PC

unite system preparation; Section 19, below, describes:
 defining the series of 
unite DN extensions necessary for 
emaGEN operation, according to the number of emaGEN 
card ports;
 mounting the required number of MIMs, dedicated to