Telrad Digital Emagen Unified Messaging System Manual

							System Manual
Unified Messaging 
System
 Catalog No. 76-110-0887/0                   Issue 1 
						

							Catalog No. 76-110-0887/0
Release 1.0
Issue 1
System Manual
Telrad Tenecss Inc.
Woodbury, New York
Unified Messaging System 
						

							NOTICE
This publication refers to the Telrad 
emaGEN Unified Messaging Sys-
tem, Release 1.0, Issue 1, connected to any of Telrad’s 
unite family of 
telephone systems, Releases SB7/DB7/LB7, as of February 2002.
Telrad Tenecs, Inc. reserves the right to modify the equipment and soft-
ware described herein without prior notice. However, changes made to 
the equipment or to the software described herein do not necessarily 
render this publication invalid.
This Issue 1 of the 
emaGEN System Manual is for internal use by Tel-
rad Tenecs, Inc. employees only, and may not be distributed or repro-
duced, wholly or in part, without written permission from Telrad Tenecs, 
Inc.
NOTE ON PRONUNCIATION
unite is pronounced:  yoo - nit - ee.
emaGEN is pronounced:  ee - ma - jen.
eManager is pronounced:  ee - man - a - jer.
© 2002 
Telrad Tenecs Inc.,
Woodbury, New York 
						

							iii
CONTENTS
Section 1   INTRODUCTION
1.1 MANUAL SCOPE ....................................................................................... 1-1
1.2 STRUCTURE OF THE MANUAL ............................................................... 1-1
1.3 INTENDED AUDIENCE ............................................................................. 1-3
1.4 APPLICABLE DOCUMENTATION............................................................. 1-3
1.5 TYPOGRAPHICAL CONVENTIONS ......................................................... 1-4
Section 2  SYSTEM OVERVIEW
2.1 GENERAL .................................................................................................. 2-1
2.2 PRODUCT PROFILE ................................................................................. 2-1
2.3 
emaGEN SYSTEM HARDWARE ............................................................. 2-5
2.3.1 The 
emaGEN-PC ........................................................................... 2-5
2.3.2 The 
emaGEN Voice Mail cards ...................................................... 2-5
2.3.3 OCD cards in the system cabinet ..................................................... 2-6
2.4 
emaGEN SYSTEM FEATURE  OVERVIEW ............................................ 2-7
Section 3  INSTALLATION
3.1 GENERAL .................................................................................................. 3-1
3.2 INSTALLATION PLANNING ...................................................................... 3-1
3.3 INSTALLATION PREPARATIONS............................................................. 3-2
3.3.1 Reading the documentation ............................................................. 3-2
3.3.2 
emaGEN-PC printed circuit cards .................................................. 3-2
3.3.3 OCD card preparation ...................................................................... 3-2
3.3.4 
emaGEN voice mail ports definition ............................................... 3-3
3.4 OPTIMAL COMMUNICATION PORT PROVISIONING ............................. 3-3
3.4.1 General ............................................................................................ 3-3
3.4.2 Communication requirements per feature ........................................ 3-4
3.5 CRITICAL DISTANCES ............................................................................. 3-4
3.6 REQUIRED CABLES ................................................................................. 3-4
3.6.1 Data cable(s) from the 
emaGEN-PC to the OCD card(s) ............... 3-4
3.6.2 Audio cable(s) from the 
emaGEN-PC to the OCD card(s) ............. 3-5
3.7 HARDWARE INSTALLATION PROCESS ................................................. 3-6
3.8 INSTALLING 
emaGEN VOICE MAIL CARDS
            IN THE 
emaGEN-PC............................................................................... 3-6
3.8.1 
emaGEN voice mail card jumper settings ...................................... 3-6
3.8.2 
emaGEN voice mail card insertion ................................................. 3-7 
						

							CONTENTS (Continued)
iv
3.9 SYSTEM PREPARATION AND CONNECTIONS TO emaGEN.............. 3-8
3.9.1 Mounting a MIM on an OCD card .................................................... 3-8
3.9.2 Inserting an OCD card into the system cabinet .............................. 3-10
3.9.3 Completing the data connection ..................................................... 3-11
3.9.4 Performing the audio connection ................................................... 3-12
3.10 ADDITIONAL STEPS BEFORE ACTIVATING 
emaGEN..................... 3-15
3.11 POWER CABLING ................................................................................. 3-16
3.12 MAIN DISTRIBUTION FRAME (MDF) CROSS CONNECTS ................ 3-16
3.13 PBX SOFTWARE CONSIDERATIONS .................................................. 3-17
3.13.1 Setting up the PBX to accommodate 
emaGEN....................... 3-17
3.14 INSTALLING THE emaGEN SYSTEM ................................................. 3-18
3.15 QUICK STEPS FOR SOFTWARE INSTALLATION ............................... 3-18
3-16 CHECKLIST ........................................................................................... 3-19
3.17 CHECKING CABLING............................................................................ 3-20
3.18 CHECKING PRINTED CIRCUIT CARDS .............................................. 3-20
3.19 CHECKING SYSTEM CABINET TO MDF CONNECTIONS .................. 3-20
3.20 
emaGEN SYSTEM DETAILED INSTALLATION INSTRUCTIONS....... 3-21
3.20.1 
emaGEN Voice Mail full installation -- version 9 ......................... 3-21
3.21 INSTALLATION INSTRUCTIONS FOR ADDING ELEMENTS TO 
            THE 
emaGEN SYSTEM........................................................................ 3-28
3.21.1 How to add voice ports................................................................. 3-28
3.21.2 How to add fax ports .................................................................... 3-28
3.21.3 How to add modem ...................................................................... 3-28
3.21.4 How to add Unified messaging Push, POP, IMAP 
                      and applet ..................................................................................... 3-28
3.21.5 How to add TTS ........................................................................... 3-39
3.21.6 How to add Speech Recognition ...................................................3.30
3.22 
emaGEN SYSTEM DETAILED BACKUP AND RESTORE 
            INSTRUCTIONS ..................................................................................... 3-30
3.22.1 Back up option ............................................................................. 3-30
3.22.2 Restore option .............................................................................. 3-31
3.23 
emaGEN SYSTEM DETAILED VERSION UPGRADE 
            INSTRUCTIONS ..................................................................................... 3-32
3.23.1 To view your current system version ............................................ 3-22
3.23.2 Connect to the 
emaGEN voice mail with FTP............................. 3-22
3.23.3 Extract and upgrade..................................................................... 3-32
3.23.4 Verify correct system version ....................................................... 3-33
Section 4  OPERATION
4.1 GENERAL .................................................................................................. 4-1
4.2 CONVENTIONS ......................................................................................... 4-1
4.3 GENERAL RULES ..................................................................................... 4-1
4.3.1 System Prompts ............................................................................... 4-1 
						

							CONTENTS (Continued)
v
4.3.2 No Response from the user ............................................................. 4-1
4.3.3 Too many Errors  .............................................................................. 4-2
4.3.4 Allowable time between key entries ................................................. 4-2
4.3.5 Use of the # key to terminate an entry............................................. 4-2
4.3.6 Use of the * key ................................................................................ 4-2
4.4 FIRST-TIME USER TUTORIAL ................................................................. 4-3
4.5 DIRECTORY TREE .................................................................................... 4-3
Section 5  SYSTEM ADMINISTRATION
5.1 GENERAL .................................................................................................. 5-1
5.2 CONNECTING TO 
emaGEN.................................................................... 5-1
5.2.1 Data Connection .............................................................................. 5-1
5.2.2 Modem Connection .......................................................................... 5-2
5.2.3 Null- Modem Connection.................................................................. 5-4
5.3 ftp Access ................................................................................................... 5-4
5.4 
emaGEN T3Adm .............................................................................. 5-5
5.4.1 Logging in – “telnet” ......................................................................... 5-5
5.4.2 
emaGEN T3adm options ............................................................... 5-5
5.4.3 Service ............................................................................................. 5-6
5.4.4 Network configuration -- option 4 ..................................................... 5-7
5.4.5 System Backup -- option 5 ............................................................... 5-7
5.4.6 System Monitor -- option 6 ............................................................... 5-8
5.4.7 A1 Info -- option 7............................................................................. 5-8
5.4.8 Verify Installation -- option 8 ............................................................. 5-8
5.4.9 Shut down -- option 9 ....................................................................... 5-8
5.4.10 Extra stuff -- option 10 .................................................................... 5-8
5.4.11 Import/Export Data Base ................................................................ 5-9
5.4.12 Select PBX ..................................................................................... 5-9
5.4.13 Configure voice card board ............................................................ 5-9
5.4.14 Define modem .............................................................................. 5-10
5.4.15 Configure Fax ............................................................................... 5-10
5.4.16 Installing the Fax software ............................................................5-11
5.5 
emaGEN MONITOR....................................................................... 5-11
5.6 emaGEN CONTROLLER ............................................................... 5-12
5.7 emaGEN SYSTEM MESSAGE CALL RECORDING (SMDR) ....... 5-12
5.7.1 Accessing SMDR Reports.............................................................. 5-12
5.7.2 Generating a report ........................................................................ 5-12
5.7.3 Costing of calls ............................................................................... 5-13
Section 6 
emaGEN WEB CONTROLLER
6.1 THE 
emaGEN WEB CONTROLLER SCREEN ........................................ 6-1
6.2 THE 
emaGEN WEB ADMINISTRATION UTILITY.................................... 6-1
6.3 TO USE THE 
emaGEN WEB CONTROLLER.......................................... 6-1
6.4  NAVIGATING THE SYSTEM .................................................................... 6-2 
						

							CONTENTS (Continued)
vi
Section 7  SITE
7.1 GENERAL.......................................................................................... 7-1
7.2 SITE -- GENERAL INFORMATION............................................................ 7-2
7.3 THE SITE SETTINGS SCREEN ................................................................ 7-5
7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN ........................... 7-5
7.5 SPECIAL KEY PARAMETERS ON THE SITE --> SETTINGS SCREEN .. 7-7
7.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREEN........ 7-8
7.7 GREETING HOURS PARAMETERS ON THE SITE --> SETTINGS 
           SCREEN  ................................................................................................... 7-8
7.8 HOUSEKEEPING PARAMETERS ON THE SITE --> SETTINGS 
           SCREEN.................................................................................................... 7-9
7.9 SYSTEM PARAMETERS ON THE SITE --> SETTINGS SCREEN ......... 7-10
7.10 CALL OUT PARAMETERS ON THE SITE --> SETTINGS SCREEN .....7-11
7.11 PUBLIC ANNOUNCEMENT PARAMETERS ......................................... 7-12
7.12 HOLIDAY SCHEDULE ........................................................................... 7-13
7.13 CID ROUTING........................................................................................ 7-15
Section 8  
PBX PORT DEFINITION
8.1 GENERAL.......................................................................................... 8-1
8.2 PORT PARAMETERS......................................................................... 8-1
Section 9  PBX
9.1 THE PBX --> PARAMETERS SCREEN................................................. 9-1
9.2 GENERAL PBX PARAMETERS........................................................... 9-2
9.3 DISCONNECT............................................................................................ 9-2
9.4 IN-BAND INTEGRATION ........................................................................... 9-4
9.5 TRANSFER TO EXTENSIONS .................................................................. 9-5
9.6 MESSAGE WAITING INDICATOR ............................................................. 9-6
9.7 DIAL STRINGS .......................................................................................... 9-7
9.8 RECONNECT SEQUENCES ..................................................................... 9-8
9.8.1  Message Waiting Indicator .............................................................. 9-9
9.9 PBX TIMERS............................................................................................ 9-11
9.10 DISCONNECT DETECTION .................................................................. 9-12
9.11 INTEGRATION PARAMETERS ............................................................. 9-14
9.11.1  DTMF Integration commands ...................................................... 9-16
9.12 CONFERENCE SEQUENCE ................................................................. 9-19
9.13 TRUNK INTEGRATION TABLE ............................................................. 9-21
9.14 RS232 INTEGRATION TABLE ............................................................... 9-22 
						

							CONTENTS (Continued)
vii
Section 10  DEPARTMENTS
10.1 DEPARTMENT DEFINITION............................................................ 10-1
10.1.1 Recording system greetings ......................................................... 10-2
10.1.2 Conversion table .......................................................................... 10-2
10.1.3 Using a script instead of the standard automated attendant ........ 10-3
10.2 DEPARTMENT --  PROPERTIES GENERAL SETTINGS ..................... 10-3
10.3 DEPARTMENT --  PROPERTIES DIRECTORY MODE ........................ 10-6
10.4 DEPARTMENT --> WORKING HOURS ................................................ 10-7
10.5 DEPARTMENT -- PROPERTIES CONVERSION TABLE ...................... 10-8
10.6 DEPARTMENT --> DIRECTORY ASSISTANCE .................................... 10-9
10.6.1 Speech recognition automated attendant .................................... 10-9
10.6.2 Key press directory assistance .................................................. 10-10
10.6.3 Adding and removing names ..................................................... 10-10
10.7 SETTING UP SPEECH RECOGNITION...............................................10-11
10.7.1 Defining names ...........................................................................10-11
10.7.2 Adding names to the pronunciation table................................... 10-13
Section 11  
MAILBOX
11.1 MAILBOX MAINTENANCE.............................................................. 11-1
11.2 ESSENTIAL FIELDS TO SET WHEN CREATING 
            NEW MAILBOXES
........................................................................... 11-2
11.3 CREATING A MAILBOX.................................................................. 11-2
11.4 MAILBOX PROPERTIES FIELDS...........................................................11-3
11.5 TRANSFER CALLS................................................................................ 11-9
11.6 WAKE UP CALLS ................................................................................ 11-12
11.7 CONVERSION TABLE......................................................................... 11-14
11.8 MESSAGE NOTIFICATION ................................................................. 11-16
11.8.1 Bin information fields ...................................................................11-18
11.8.2 Schedule table entries.................................................................11-19
11.9 EMAIL SETTINGS................................................................................ 11-24
11.9.1 Enabling the email client .............................................................11-25
11.9.2 Setting up the email client for POP3 ...........................................11-25
11.9.3 Setting up the email client for IMAP ............................................11-26
11.9.4 Setting up Send-Mail...................................................................11-27
11.10 POP3 ACCOUNTS............................................................................. 11-28
11.10.1 Synchronize email .................................................................... 11-29
11.11 EMAIL REPLY SETTINGS ................................................................. 11-29
11.12 FORWARDING OPTIONS ................................................................. 11-30
10.12.1 Actions ..................................................................................... 11-31
Section 12  
CLASS OF SERVICE
12.1 GENERAL .............................................................................................. 12-1 
						

							CONTENTS (Continued)
viii
12.2 PERSONAL OPTIONS........................................................................... 12-3
12.3 MESSAGES ........................................................................................... 12-5
12.4 INCOMING CALLS................................................................................. 12-7
12.4.1 Ringer MWI .................................................................................. 12-9
12.5 HOUSEKEEPING................................................................................. 12-10
Section 13  
GROUPS
13.1 GENERAL .............................................................................................. 13-1
13.2 CREATING A NEW GROUP .................................................................. 13-3
13.3 REMOVING A GROUP .......................................................................... 13-3
13.4 ADDING MEMBERS TO A GROUP....................................................... 13-3
13.5 REMOVING MEMMBERS FROM A GROUP ........................................ 13-3
Section 14  
SCRIPTS
14.1 INTRODUCTION .................................................................................... 14-1
14.2 CREATING A SCRIPT -- AN OVERVIEW .............................................. 14-1
14.3 RECORDING A SCRIPT VOICE FILE ................................................... 14-3
14.4 SCRIPT PROGRAMMING ..................................................................... 14-3
14.4.1 Action Function Descriptions ........................................................ 14-4
14.4.2 OK / Err and Numeric entry column fields .................................... 14-8
14.4.3 Script function examples .............................................................. 14-9
Section 15 THE SYSTEM ADMINISTRATOR
15.1 THE SYSTEM ADMINISTRATOR.......................................................... 15-1
15.2 ASSIGNING AN ADMINISTRATOR ....................................................... 15-1
15.3 ADMINISTRATOR’S REMOTE OPERATIONS ..................................... 15-2
15.3.1 Administration menu .................................................................... 15-2
15.3.2 Emergency greeting menu ........................................................... 15-3
15.3.3 Record greeting menu.................................................................. 15-3
15.3.4 Greeting review menu .................................................................. 15-4
15.3.5 Prompt selection menu ................................................................ 15-5
15.3.6 Record prompt menu ................................................................... 15-5
15.3.7 Prompt review menu .................................................................... 15-6
15.3.8 Destination entry menu ................................................................ 15-6
15.3.9 Password menu ........................................................................... 15-7
15.3.10 Operation mode menu ............................................................... 15-7
15.3.11 Record names mailbox selection............................................... 15-8
15.3.12 Group name selection ................................................................ 15-9
15.3.13 Time or date menu..................................................................... 15-9
15.3.14 Mailbox administration ............................................................. 15-10
15.4 GENERAL COMPANY VOICE PROMPTS .......................................... 15-11 
						

							CONTENTS (Continued)
ix
Section 16 VOICE PROMPTS
16.1 GENERAL .............................................................................................. 16-1
16.2 VOICE PROMPT LIST ........................................................................... 16-2
Section 17 REPORTS
17.1 REPORT TYPES.................................................................................... 17-1
17.2 MAILBOX LIST ....................................................................................... 17-2
17.3 MAILBOX USAGE .................................................................................. 17-2
17.3.1 Mailbox usage by date ................................................................. 17-2
17.3.2 Mailbox usage daily ...................................................................... 17-2
17.3.3 Mailbox usage daily detail ............................................................ 17-3
17.4 SYSTEM GROUP LISTS ....................................................................... 17-3
17.5 PORT STATISTICS................................................................................ 17-4
17.6 SYSTEM STATISTICS........................................................................... 17-4
17.7 HOURLY SYSTEM STATISTICS ........................................................... 17-5
17.8 OUTBOUND CALLS .............................................................................. 17-6
17.9 FULL REPORTS .................................................................................... 17-6
Section 18  
FAX
18.1 INTRODUCTION .................................................................................... 18-1
18.2 FAX PARAMETERS............................................................................... 18-1
18.3 FAX LINES ............................................................................................. 18-4
18.4 FAX MAIL ............................................................................................... 18-4
18.4.1 Receiving Faxes........................................................................... 18-4
18.4.2 Retrieving Faxes .......................................................................... 18-4
18.5 FAX-ON DEMAND ................................................................................. 18-4
18.5.1 General ........................................................................................ 18-4
18.5.2 Same Call (One-To-One) ............................................................. 18-5
18.5.3 Return Call (Dedicated line) ......................................................... 18-5
18.5.4 Same Call and Return Call combination ...................................... 18-5
18.5.5 Fax Function Descriptions ............................................................ 18-5
Section 19  
eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS
19.1 GENERAL .............................................................................................. 19-1
19.2 SYSTEM CONFIGURATION PROGRAMMING .................................... 19-1
19.2.1 Card Configuration Screen ........................................................... 19-1
19.2.2 IVM/serial applications Screen ..................................................... 19-3
19.2.3 
emaGEN configurations ............................................................. 19-6
19.3 DEFINING THE 
emaGEN HUNT GROUP ........................................... 19-7
19.4 DEFINING THE IVM HUNT GROUP ................................................... 19-10
19.5 RING ROUTING ................................................................................... 19-11