Telrad Digital Emagen Unified Messaging System Manual

							76-110-0887/0, Issue 1
3-16
 Carry out the postinstallation checks described in Section 3.17 to 
Section 3.19 of this manual.
 Program a series of 
unite features, which are necessary in 
order for 
emaGEN to operate, following the programming 
instructions in Section 19 of this manual.
WARNING
    
You should install an AC surge protector to
protect the 
emaGEN-PC against power
fluctuations. Install the surge protector
before setup and test procedures are car-
ried out. Use of a UPS is also recom-
mended.
3.11 POWER CABLING
1. Before installing emaGEN, inspect all wiring and electrical out-
lets for proper grounding and voltage. 
 Be sure the third wire power ground connects to the building 
input transformer or driven ground rod. 
 Voltage measurements between the black wire (measured 
from the smaller of the two slots on an outlet) and third wire 
ground should equal 117VAC ± 10%.
2. In areas where electrical storms pose a danger, install a tran-
sient AC protection device in the power lines. This is particularly 
important where power is provided by outside overhead lines. 
Install a transient AC protection device if the system is installed 
in a manufacturing area where motor driven machinery, com-
pressors, pumps, elevators, or other periodically operating units 
are installed.
3. Protect the equipment against accumulated static electricity 
which can damage sensitive electronic circuitry in the cabinet. If 
the site is at high altitude or in a dry climate, humidifying the 
area may be necessary to correct static electricity problems.
3.12 MAIN DISTRIBUTION FRAME (MDF) CROSS CONNECTS
Connecting emaGEN to a telephone system is similar to connecting 
individual single-line sets. The 
emaGEN system ports require two-
wire modular line cords. Each jack on the telephone interface card 
connects two ports (RJ-11 type connector). 
						

							Section 3:  INSTALLATION
3-17
Use modular line cords between the single-line set connections and 
the ports, then bundle and secure the modular cords. Use a marker 
to write the extension number assigned to the port number on the 
modular cords.
Depending on the type of telephone system, and whether or not the 
system is integrated, the method of connecting with the telephone 
system varies. More information on integration may be found in the 
PBX chapter.
3.13 PBX SOFTWARE CONSIDERATIONS
emaGEN interfaces with any PBX software that allows call forward-
ing and supports a hunt group comprised of extension numbers. The 
class of service for 
emaGEN extension numbers should include 
trunk access for out dials, the ability to flash, and the ability to be a 
target for forwarded calls.
The pilot number of the hunt group contains as its members all the 
extension numbers assigned to the 
emaGEN system. A subscriber 
dials the pilot number of the hunt group to access the system. A ro-
tary or circular hunt group allows the telephone system to evenly dis-
tribute calls to all 
emaGEN system ports.
3.13.1 Setting up the PBX to accommodate 
emaGEN
Before you start integrating emaGEN with the PBX, make sure of 
the following:
1. Set up enough analog ports for every port you have on 
ema-
GEN
.
2. Program the analog extensions to accommodate voice mail.
3. Put the analog ports in a group. In most PBXs this group has to 
be designated as a voice mail group.
4. Connect a single line phone or a test-set to each one of the ana-
log ports and verify the following:
a. There is dial tone.
b. Call each extension and get a ring.
c. Call each extension, answer the call and receive touch-tones 
when pressing keys on the calling extension. 
d. Get in-band touch-tones in the beginning of the call (for 
example when pressing the voice mail key on the calling 
extension.) 
						

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3.14 INSTALLING THE emaGEN SYSTEM
Use the following procedure to install the equipment:
1. Inspect the shipping cartons for signs of damage. 
 The Carrier is responsible for any damage caused during 
shipment and should provide the distributor with information 
needed to file a damage report. 
 Once the claim has been filed, the item or items will then be 
repaired or replaced.
2. Carefully open each carton and remove the content. 
 Check the equipment against the packing slip to confirm that 
all parts have been received. 
 Notify the distributor and the shipper if any items are missing 
from the shipment. 
 Carefully inspect each item for damage.
3. Remove the top cover off the chassis and verify that all cards 
and cables are seated properly. Then close and secure the 
chassis and place it in the selected location.
4. Connect the monitor and keyboard.
4. Be sure the AC power to 
emaGEN is compatible with the power 
supply setting of the 
emaGEN-PC. Plug in the power cord.
5. Create the extensions in the telephone system database and 
cross connect the MDF to an RJ-11 type connector block. 
Assign equipment numbers from at least two separate PBX line 
cards. This prevents total loss of voice message service in the 
event of a single PBX line card failure.
6. Locate the telephone interface ports on the back of the system. 
 Use the 4-wire modular line cords to make the connections 
between the telephone system and the ports. 
 Four ports are on each telephone interface card with two 
ports per jack.
7. Using a marker, write the extension numbers on each of the line 
cords. Secure the cords and route them toward the connections 
to the telephone system.
3.15 QUICK STEPS FOR SOFTWARE INSTALLATION
1. Make sure the PBX system is configured to accommodate ema-
GEN
.  
						

							Section 3:  INSTALLATION
3-19
2. Walk through Site Parameters and enter appropriate informa-
tion.
3. Enter Port Definition and configure the lines as needed.
4. Walk through PBX Parameters and integrate 
emaGEN with the 
local PBX.
5. If there are several departments in the particular installation, 
define them in Department definition.
6. Set the classes of service according to the customer’s needs.
7. Open mailboxes.
3.16 CHECKLIST
After completing the installation process, including the PBX section, 
use the following check list to verify proper installation:
1. Verify the configuration of the system against what was ordered. 
The 
emaGEN Monitor shows all active ports. 
2. Create a test mailbox.
3. Place a call to 
emaGEN and initialize the test mailbox.
4. Dial each port individually (override the Hunt group) and test the 
following:
a. Record and send a message to the test mailbox.
b. Review the message using all playback controls.
c. Check that each port disconnects properly.
d. Check transfer to operator by pressing 0 for an operator.
5. Verify PBX system forwarding to 
emaGEN by dialing an exten-
sion that is forwarded to the system.
6. If the system is integrated, verify proper message waiting opera-
tion by sending a message to a subscribers mailbox with a set 
telephone extension.
7. Dial the 
emaGEN pilot number and be sure the hunt group can 
access all the extensions associated with the hunt group.
8. Turn off the power to 
emaGEN and turn it back on. Be sure 
emaGEN reboots. Be sure the number of ports is correct. Be 
sure the time and date are correct
. 
						

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3.17 CHECKING CABLING
After completing hardware installation, check all the wiring and 
cables for integrity and secure connections. Particular attention 
should be paid to the following items: 
 The audio connections between:
 each 
emaGEN-PC voice mail card and the audio junction 
box;
 the audio junction box and the MDF.
 The data cabling between the 
emaGEN-PC voice mail card and 
the OCD card.
 That all the connections to the 
unite system cabinet are firmly in 
place.
3.18 CHECKING PRINTED CIRCUIT CARDS
Check that:
 The OCD card(s) in the 
unite system cabinet, on which the 
MIM(s) dedicated to 
emaGEN is/are mounted, is/are firmly 
seated in the correct slot(s) in the 
unite system cabinet, as 
defined in system programming;
 The MIM(s) dedicated to 
emaGEN is/are securely mounted on 
the OCD card(s), as defined in 
unite system programming;
 The 
emaGEN-PC card(s) in the emaGEN-PC is/are all firmly 
seated in its/their correct slot(s);
 The jumpers on the 
emaGEN-PC card(s) are set to the correct 
positions;
 The Application card, if present in the 
emaGEN-PC-PC, is firmly 
seated in its slot;
3.19 CHECKING SYSTEM CABINET TO MDF CONNECTIONS
Check that the cable connectors from the MDF to the OCD card(s) 
in the system cabinet are secure at both ends. 
						

							Section 3:  INSTALLATION
3-21
3.20emaGEN SYSTEM DETAILED 
INSTALLATION INSTRUCTIONS
3.20.1emaGEN Voice Mail full installation -- version 9
NOTE
Commands you need to type are shown in
bold.
 Connect to the system with the following FTP command 
and 
paste the installation file (t3install.tgz) to the directory.
FTP://root:tenecs@[system_ip]
 Connect to the system with the Telnet command 
-- or locally with the terminal windows.
Telnet [system_ip]

emaGEN login: tenecs
 Password: tenecs
Last login:Sun Feb 3 15:10:40 from erez2000.telradnetorks.co.il
Have a lot of fun...
 tenecs@emagen: ~>su -
 Password:tenecs
 emagen: ~#ls 
This command is like DIR to see if the installation file exists 
(t3install.tgz).
. .Xauthority .gtkrc .netscape .xsession-errors
...bash_history .kde2 .skel Kdesktop
.DCOPserver_emagen .exrc .kxmlrpcd .wmrc nsmail
.MCOP-random-seed .gnupg .mcoprc .xinitrc t3install.tgz
emagen :~#tar -xzvf t3install.tgz 
The system will create new a directory (t3install) and will extract 
all files to this directory.
Wait until you get the command prompt before proceeding.
t3install.......
 emagen: ~#cd t3install
 emagen: ~/t3install #./setup
 Install Suse Telnet 
patches (Y/N)?:y
Updating etc/rc.config...
 Install rhetorex (Y/N)?:y
Installing rhetorex files ...done
 Install 
emaGEN system (Y/N)?:y 
						

							76-110-0887/0, Issue 1
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 Enter password for user  t3adm.tenecs
 New password:tenecs
Bad password: too simple
 Re-enter new password:tenecs
Password changed.
 Configure postgres 
database (Y/N)?:y
 Import vmsys database (Y/N)?:y
 This will erase the old data. Are you sure (Y/N)?:y
 Import default registry (Y/N)?:y
 Install a1.exe file (Y/N)?:n
 Do you want to install other languages (Y/N)?:y
 Install Hebrew (Y/N)?:y
 Install extra stuff (Y/N)?:y
\jsdk/.......
 Install/Remove modem card.
1. Multitech ISICOM.
2. US Robotics 5610.
q. Finish with installation of modem card.
>1
Driver loaded. Press enter to continue.
Install/Remove modem card.
1. Multitech ISICOM.
2. US Robotics 5610.
q. Finish with installation of modem card.
•>2
 Driver loaded. Press enter to continue.
Install/Remove modem card.
1. Multitech ISICOM.
2. US Robotics 5610.
q. Finish with installation of modem card.
>q
 Install hylafax 
software(yes/no)?yes
Please wait ...Done.
Hylafax configuration.
1. Run fax setup. 
						

							Section 3:  INSTALLATION
3-23
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>1
Setup program for HylaFAX (tm)4.1.
No scheduler config file exists,creating one from scratch.
Country code [1]?[enter]
Area code []? 3
Long distance dialing 
prefix [1]? [enter]
International dialing 
prefix [011]? [enter]
Dial string rules file (relative 
to /var/spool/hylafax)
[etc/dialrules]?[enter]
Tracing during normal 
server operation [1]?[enter]
Default tracing during send 
and receive sessions 
[0xffffffff]?[enter]
Continuation cover page 
(relative to /var/spool/hylafax)[]?[enter]
Timeout when converting 
PostScript documents 
(secs)[180]?[enter]
Maximum number of 
concurrent jobs to a 
destination [1]?[enter]
Define a group 
of modems []?[enter]
Time of day restrictions for 
outbound jobs [Any]?[enter]
Pathname of destination 
controls file (relative to 
/var/spool/hylafax)[]?[enter]
Timeout before purging a 
stale UUCP lock 
file (secs)[30]?[enter]
Max number of pages to 
permit in an outbound 
job [0xffffffff]?[enter]
Syslog facility name for 
ServerTracing messages 
[daemon]?[enter]
The non-default scheduler parameters are:
AreaCode: 3 
						

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 Are these ok [yes]?Ye s
Creating new configuration file /var/spool/hylafax/etc/config...
 Hylafax configuration.
1. Run fax setup.
2. Add a modem.
3. Remove a modem.
4. List availiable modems.
q. Finish with hylafax configuration.
>2
 Enter device (ttyXXX):ttyS3 (modem in com4 define ttyS1 
          for modem in com1)
Country code [1]?[enter]
Area code [415]?[enter]
Phone number of fax 
modem [+1.999.555.1212]?[enter]
Local identification string (for 
TSI/CIG)[NothingSetup]?[enter]
Long distance 
dialing prefix [1]?[enter]
International dialing 
prefix [011]?[enter]
Dial string rules file (relative 
to /var/spool/hylafax)
[etc/dialrules]?[enter]
Tracing during normal 
server operation [1]?[enter]
Tracing during send and 
receive sessions [11]?[enter]
Protection mode for 
received facsimile [0600]?[enter]
Protection mode for 
session logs [0600]?[enter]
Protection mode for 
ttyS3 [0600]?[enter]
Rings to wait before 
answering [1]?[enter]
Modem speaker 
volume [off]?[enter]
Command line arguments 
to getty program 
[-t 60 %l %s]?[enter]
Pathname of TSI access 
control list file (relative to 
/var/spool/hylafax)[]?[enter]
Pathname of Caller-ID access
 control list file (relative  
						

							Section 3:  INSTALLATION
3-25
to /var/spool/hylafax)[]?[enter]
Tag line font file (relative to 
/var/spool/hylafax)
[etc/lutRS18.pcf]?[enter]
Tag line format string 
[From %%l|%c|Page 
%%P of %%T]?[enter]
Time before purging a stale 
UUCP lock file (secs)[30]?[enter]
Hold UUCP lockfile during 
inbound data calls [Yes]?[enter]
Hold UUCP lockfile during 
inbound voice calls [Yes]?[enter]
Percent good lines to accept 
during copy quality 
checking [95]?[enter]
Max consecutive bad lines to 
accept during copy 
quality checking [5]?[enter]
Max number of pages to 
accept in a received 
facsimile [25]?[enter]
Syslog facility name for Server
Tracing messages [daemon]?[enter]
Set UID to 0 to 
manipulate CLOCAL []?[enter]
Use available priority job 
scheduling mechanism []?[enter]
Your facsimile phone number (+1.999.555.1212)does not agree 
with your country code (1)or area code (415).
The number should be a fully qualified international dialing num-
ber of the form: +1 415 
Spaces,hyphens,and periods can be included for legibility .
For example, +1.415.555.1212 is a possible phone number 
(using your country and area codes).
 The non-default server configuration parameters are:
CountryCode: 1
AreaCode: 415
FAXNumber: +1.999.555.1212
LongDistancePrefix: 1
InternationalPrefix: 011
DialStringRules: etc/dialrules
SessionTracing: 11
RingsBeforeAnswer: 1
SpeakerVolume: off
GettyArgs: -t 60 %l %s
Local Identifier: NothingSetup
TagLineFont: etc/lutRS18.pcf
TagLineFormat: From %%l|%c|Page %%P of