Telrad Digital Emagen Unified Messaging System Manual

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11-30
11.12  FORWARDING OPTIONS
Forwarding Options definitions are made for each mailbox on the 
Mailbox --> Forwarding Options screen -- shown in Figure 11-9, 
below.
Figure 11-9   Mailbox --> Forwarding Options screen
emaGEN has a smart routing mechanism, by which you can control 
the routing of the caller according to the conditions of the call. 
There are three defining conditions: 
 operation mode, 
 call origination  
 call result. 
You can route the call according to the combination of the three de-
fining conditions. For example: if a call is received during the day and 
the auto-attendant determined the extension of the user was busy, it 
will execute the Day Automated Attendant Busy route.
The difference between Automated Attendant calls and System calls 
is the origination of the call to 
emaGEN. 
 If the call was inside the automated attendant – it is considered 
an Automated Attendant condition. 
  
						

							Section 11:  MAILBOX
11-31
 If the call arrived into emaGEN in the form of system integration 
(for example: a DID call that resulted in no-answer condition and 
forwarded to voice mail), it is considered a System condition.
Please note that the Forwarding Options table is checked by 
ema-
GEN
 before the actual greeting is played. 
11.12.1 Actions
You can specifically define what action to take upon each condition 
described above. The possible actions are:
Main Menu – send the caller back to main menu.
Tr a n s f e r  E x t . – transfer the caller to the extension in the Send to: 
field (this is a non-supervised transfer to the actual extension).
Transfer Mbox. – transfer the caller to the mailbox in the Send to: 
field (this options allow more flexibility than the Transfer Ext. 
option, as you can specify in the mailbox the type of supervision 
required. You can also use this option to transfer callers into a 
script or to leave a message in another mailbox).
Follow Me – transfer the caller to an external number specified in 
the Send to: field.
Take Msg. – proceed to take a message – play the appropriate 
mailbox greeting. Please note that this action will take a mes-
sage in the current mailbox, and you cannot define a different 
mailbox destination.
Pager – allows the caller to enter a telephone number which will 
be sent to the owner’s pager. The pager to which the message 
will be sent to is specified in the first bin of the message notifica-
tion page.
Email – allows the caller to enter a telephone number which will 
be sent to the owner’s email address. The email address to 
which the message will be sent to is specified in the first bin of 
the message notification page.
The parameter field is for future use. 
						

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							12-1
Section 12 
CLASS OF SERVICE
12.1 GENERAL
Each Mailbox must be assigned a specific Class of Service (COS), 
which controls its activities. 
The Class of Service is defined on the Class of Service screen  -- 
shown in Figure 12-1, below.
The system default COS is 1. 
emaGENT3 can maintain a total of 
999 different classes of service.
The Class of Service screen can be accessed by any of the following 
methods:
 Click the Class of Service link -- on the Web Controller Main 
Menu screen, shown in Figure 6-1, above;
 Click the rectangular COS button -- in the button row near the top 
of each of the following screens:
 Figure 11-1 and Figure 11-4 to Figure 11-9 Mailbox screens;
 Figure 14-1, Script Generator screen. 
						

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Figure 12-1   Class of Service screen 
						

							Section 12:  CLASS OF SERVICE
12-3
12.2 PERSONAL OPTIONS
Greeting maximum length
This field determines the maximum length allowed for recording the 
mailbox greeting. 
Unlimited greeting length
For an unlimited greeting length, check the unlimited greeting length 
field.
Allow group messages
This field determines whether the mailbox user is allowed to send 
messages to mailbox groups. Groups are defined in the Group Lists 
section.
Allow wakeup calls
This field determines if Wakeup call is allowed for this COS.
Change date on save
When saving a message, the date can either remain the original 
date (unchecked) or can be  changed to the  date when the message 
is saved (checked).
Legal values:0 to 99 seconds
Default:60 seconds
Action:Enter the desired maximum recording time.
Legal values:Y / N
Default:Blank
Action:Click the box to check or uncheck.
Legal values:Y / N
Default:Y
Action:Click the box to check or uncheck.
Legal values:Y / N
Default:Y
Action:Click the box to check or uncheck.
Legal values:Y / N
Default:N
Action:Click the box to check or uncheck. 
						

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Play new messages automatically
When New Messages is checked, if there are new messages, 
ema-
GEN
 will automatically start playing the messages, without waiting 
for a command from the user, Otherwise, the user has to press 1 in 
the main menu to listen to messages and 1 to listen to new mes-
sages.
Message delete confirmation
This field determines whether 
emaGEN will prompt the caller to 
press a key to confirm deletion of a message.
Auto save
For future use.
Post greeting menu
This field determines whether 
emaGEN will play an instructional 
prompt after the greeting is played (the prompt will instruct the caller 
to Press 2 to leave a message and some other options available at 
the greeting).
Play envelope information automatically
Automatic play origin determines whether to play envelope informa-
tion prior to every message or only to play upon request (press 8 
during message for envelope information).
Legal values:Y / N
Default:N
Action:Click the box to check or uncheck.
Legal values:Y/ N
Default:N
Action:Click the box to check or uncheck.
Legal values:Y/ N
Default:N
Action:Click the box to check or uncheck.
Legal values:Y/ N
Default:N
Action:Click the box to check or uncheck.
Legal values:Y / N
Default:N
Action:Click the box to check or uncheck. 
						

							Section 12:  CLASS OF SERVICE
12-5
Play envelope information Before / After message
This field determines whether 
emaGEN will play the envelope 
information either before or after the message is played.
Play message order
This field determines the order of message playback to the mailbox 
owner. If set to FIFO (first in first out), the mailbox owner will hear 
the messages in the order of the oldest message playing first to the 
most current message playing last. 
If set to LIFO (last in first out), the mailbox owner will hear the mes-
sages in the order of the newest message playing first to the oldest 
message playing last.
12.3 MESSAGES
Maximum number of messages
This field sets the maximum number of messages the system will 
store for the mailbox. Messages take up disk space, so the maxi-
mum number allowed should be carefully controlled.
NOTE
Enter 0 if the mailbox is to function as mes-
sage only Mailbox. 
Maximum message length
This is the maximum recording time allowed for messages recorded 
in this mailbox before the caller is required to add more time to the 
recording. When setting up scripts, this parameter determines the 
message length the caller is allowed to record. 
Legal values:Before / After
Default:Before
Action:Click the selected button.
Legal values:FIFO / LIFO
Default:FIFO
Action:Click the selected button.
Legal values:0 to 999
Default:100
Action:Enter the maximum number of messages 
emaGEN will store for the mailbox holder. 
						

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If an unlimited recording time checked -- the next field below this -- 
the maximum message length field will remain blank.
                
Unlimited message length
For an unlimited recording time, check the unlimited message 
length box.
Minimum message length
This is the minimum amount of recorded audio that 
emaGEN will 
consider to be a valid message.
Maximum silence during recording
When 
emaGEN is recording a message, it listens for the silent 
period when the caller stops speaking in order to determine when to 
end the recording. If the silence period exceeds the value entered in 
this field, 
emaGEN will assume the caller has finished recording 
the message. 
emaGEN will then compress the silence period and 
store the message.
Alert caller on end of recording
emaGEN will advise a caller leaving a message that the message 
length is about to reach a pre set limit. This entry determines when 
Legal values:5 to 999 seconds
Default:120 seconds
Action:Enter the maximum recording time in 
seconds.
Legal values:Check
Default:Unchecked
Action:Check the unlimited message length box.
Legal values:0 to 99 seconds
Default:2 seconds
Action:Enter the desired minimum recording time.
Legal values:1 to 20 seconds
Default:5 seconds
Action:Enter the desired silence period for 
message compression. 
						

							Section 12:  CLASS OF SERVICE
12-7
to alert the caller of the approaching limit (how many seconds are 
left for recording).
Continue
This field determines the action taken after a caller has finished 
recording a message:
 hangup - disconnect the call, 
 continue - go back to the entry level menu, 
 mailbox number -- execute a different mailbox (whether it is a 
script mailbox, transfer or regular message).
12.4 INCOMING CALLS
Maximum ports on hold
This field controls how many callers may be put on hold in 
ema-
GEN
 for a mailbox holder with this COS. Calls held in emaGEN tie 
up the port until the call can be transferred to the mailbox extension. 
This feature is part of the Call Queuing fields, defined in the Site --> 
Settings screen.
To automatically put the caller on hold (if the user extension is busy) 
– check the Auto hold box, below.
Auto hold
To automatically put the caller on hold (if the user extension is busy) 
– check the Auto hold box.
Legal values:5 to 10 seconds
Default:10 seconds
Action:SELECT from the drop list.
Legal values:Hangup / Continue / Mailbox number
Default:Blank
Action:Select from the drop box.
Legal values:0 to 24 calls
Default:0
Action:Select from the drop list.
Legal values:check / uncheck
Default:Unchecked
Action:Click the box to check or uncheck.