Telrad Digital Emagen Unified Messaging System Manual

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before they end-up in the voice mailbox.  In this case, emaGEN will 
serve as an attendant trying to  locate the  called party within the site.
NOTE
In order to enable a transfer to more than
one extension, the transfer supervision field
for this mailbox in Class of Service must be
set to Full. See Class of service -->
Incoming Calls --> Transfer Supervision,
Section 12.3.
Transfer Mode
This field tells 
emaGEN whether or not to attempt to transfer calls 
to the physical extension/s related to the current mailbox.  If set to N, 
and a caller dials this mailbox number, the mailbox owners greeting 
will immediately be heard and the option to leave a message will be 
given to the caller.
When several mailboxes use the same extension, and to avoid con-
fusion regarding who the call is for, you may use the Announce op-
tion in this field. Set the parameter to A, and when the call is 
transferred, 
emaGEN will announce the name of the owner (unlike 
Call Screening, where 
emaGEN announces the name of the caller), 
before actually connecting the call. This way, the users know to 
whom the call is intended.
In case a user wants calls to go through to the extension, during work 
hours, and directly to the mailbox, during off hours, set this field to 
Day. The system will check in the department definition time table, 
and transfer to the extension -- during daytime, and to the mailbox 
-- during night time.
Call Screening
This field controls whether or not the mailbox will screen calls for the 
mailbox owner. If checked, callers are prompted to identify them-
Legal values:1 to 7 digits
Default:Field 1 - same as mailbox number
Field 2 - no entry
Field 3 - no entry
Action:Enter the extension number/s for this 
mailbox.
Legal values:Y / N / A / D
Default:Ye s
Action:Click a button to select the mode. 
						

							Section 11:  MAILBOX
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selves.  After having recorded the callers name, emaGEN calls the 
mailbox owner and plays it back to the mailbox owner.  The mailbox 
owner now has the option of accepting the call or refusing it. If the 
call is refused, the caller is notified by the system that the party is not 
available, then given the option to leave a message.
Call screening is used for external call forward and follow me.
NOTE
This field only pertains to switches without
a PBX-side call screening.
Follow me
This pair of fields show whether or not the follow me (remote confer-
ence) feature has been activated.  This option supercedes the trans-
fer to extension feature. That is, if the mailbox owner has activated 
the follow me feature by checking this field and entering a remote 
telephone number, the 
emaGEN auto attendant will try the follow 
me number instead of the internal extension. 
This feature can be activated/deactivated by the owner through the 
telephone interface, and the number can be changed as well.
NOTE
The follow me functionality can be disabled
in Class of Service. The maximum length of
the follow me number is also determined in
Class of Service. If the number entered has
more digits than allowed in Class of Ser-
vice, the follow me operation will not be per-
formed.
Legal values:Y / N
Default:N
Action:Click the box to check or uncheck.
Legal values:Unchecked/Unchecked
Default:Unchecked
Action:Click the box to check or uncheck follow me, 
and enter a telephone number where the 
mailbox owner can be reached. 
You do not need to enter a code to dial out – 
emaGEN will use the code in the field 
defined in PBX --> Parameters --> Dial 
Strings. 
						

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PA paging  mode
This field controls whether the mailbox owner initiate a call an-
nouncement over the PA paging system. This feature can be used at 
all times (Always) or only during night mode (Night). If this feature is 
permitted, the procedure will occur as follows:
 Upon a Ring-No-answer condition, a caller is notified that the 
called party does not answer.
 The caller is offered an option to page the called party.
 The 
emaGEN system seizes another emaGEN port and dials 
the code from the PBX Parameters --> Dial Stings --> Paging 
zone access code field. 

emaGEN announces the mailbox holders name (or extension 
number if a name is not recorded) and asks the mailbox holder to 
dial the Voice Mail pilot number -- as defined in the Site --> Gen-
eral --> Voice mail hunt group number field -- and then dial ##.
 Upon the mailbox owners response, 
emaGEN prompts to enter 
the extension number where he/she is located and then to hang-
up.

emaGEN transfers the caller to the extension that was entered 
by the Mailbox owner.
11.6   WAKE UP CALLS
Wake Up Call  N/H   Weekday-Y/N  Weekend-Y/N
A mailbox can be programmed to make wake-up calls (weekday/
weekend).  The weekday time will be active for the days that have 
been defined as weekdays in Site --> Settings --> System Param-
eters --> Weekday definition field.  Days not defined as a weekday 
will be considered weekend days.
The first field determines the type of wake up call. The two types are:
Normal: The system makes a wake up call every day (weekend 
or weekday) until de-activated by the mailbox owner.
Hotel: The system makes a wake up call only once, and than de-
activates the feature. This mode is for hotel use, where a guest 
Legal values:None / Always / Night
Default:None
Action:Click the button to select. 
						

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requests a one-time wake up call, as opposed to a normal wake 
up call which is used daily by the owner.
The first field in Weekday and in Weekend is the activation switch, it 
can checked or unchecked. The next two fields are the call out num-
ber and the call out time.
Feature:  This feature can be implemented by the mailbox owner (if 
permitted by COS) via the personal options menu -- callout options 
-- on your telephone set,
Legal values:N/H; Y/N; Y/N; up to 11 digits number
Default:No entry
Action:Click the mode button. 
Check or uncheck the Weekday or Weekend 
activation box.Enter the time you wish to 
have 
emaGEN call you for your wake-up 
call. 
Enter the desired number to be dialed in the 
appropriate Weekday or Weekend field. 
						

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11.7   CONVERSION TABLE
Figure 11-4   Mailbox --> Conversion Table screen
The conversion table is designed to allow the user to reroute a call to 
a predefined mailbox. For each touch-tone (single key press), the 
user can enter a mailbox number, and the call will be transferred to 
this mailbox as soon as a key is pressed (during or after the greeting 
for this mailbox). This table allows users to generate menus just by 
recording a greeting with the desired directives and entering the 
mailbox numbers in the table.
Department override
If this field is checked:
 in a case in which there is an identical entry both in this table and 
in the department conversion table (see Department Definition, 
Section 10.1.2), which has the same functionality, this table will 
override the department conversion table;
 otherwise, the mailbox number will be taken from the department 
conversion table. 
  
						

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This field assures no conflict between the two tables.
[1], [2], ... [9], [0]
These fields instruct 
emaGEN to transfer the call to a specific mail-
box or script mailbox in response to a single digit keyed by the 
caller.
Options: 
In addition to redirecting the call to other mailboxes upon receiving a 
touch-tone, the user can put any of the following parameters in the 
conversion table. This will cause 
emaGEN to execute the task upon 
receipt of the particular Touch Tone.
 Main Menu - Go back to main menu
Cell -- Transfer to callout number.
If this key is pressed, 
emaGEN will try to transfer the call to 
the telephone number specified in the callout number.
Greeting -- Repeat Mailbox Greeting.
If this key is pressed, 
emaGEN will play again the mailbox 
greeting, and all the conversion options will be available.
Pager -- Beep directly. 
If this key is pressed, 
emaGEN will prompt the caller to enter 
their telephone number, and will activate the subscriber’s 
pager. 
emaGEN will use bin number 1 in the schedule table, 
and will add the caller’s number to the usual page sequence. 
This saves the subscriber a call to the voice mail to check the 
number of the caller. After the caller is prompted to enter their 
number, the call will terminate. 
emaGEN will relay it to the 
paging service.
Email -- email directly. 
If this key is pressed, 
emaGEN will prompt the caller to enter 
their telephone number, and will send this number via email. 
emaGEN will use the Send Mail address. This saves the 
subscriber a call to the voice mail to check the number of the 
Legal values:Y / N
Default:Unchecked
Action:Click the box to check or uncheck.
Legal values:Any valid mailbox number
Default:Blank
Action:Select mailbox number from the drop list. 
						

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caller. After the caller is prompted to enter their number, the 
call will terminate. 
emaGEN will relay it to the paging ser-
vice.
Record -- Record immediately.
If this key is pressed, 
emaGEN will immediately begin 
recording the message and will skip the rest of the greeting.
Fax --Transmit a fax. 
If this key is pressed, 
emaGEN will start receiving a fax and 
store it as a fax mail message.
Language -- Change the language of the greeting the caller 
hears.
EXAMPLE:
Record the following greeting:
“Press 5 at any time to repeat this message. 
Hello. I am not at the office right now, however you may press:
 0 to speak to an operator, 
 1 to be transferred to my secretary, 
 2 to record a message, 
 3 to try me at my cellular number, 
 4 to beep me directly 
or 
 9 to return to the main menu.”
Conversion table entries:
1 secretary mailbox
2 Record (record immediately)
3 Cell  enter number in Follow Number
4 Pager  make sure bin 1 is set properly)
5 Greeting repeat greeting)
9 Main Menu  go to main menu)
0 Operator preset digit; and it is not necessary to enter 
this digit as a parameter.
11.8   MESSAGE NOTIFICATION
When a message is left in a mailbox, emaGEN checks the condi-
tions defined in the scheduler -- appearing on the bottom of the Mail-
box --> Message Notification screen, shown in Figure 11-5, below 
-- and determines where to send the remote message notification.   
						

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The scheduler also determines whether to activate the remote mes-
sage notification immediately or at a later time.
Figure 11-5   Mailbox --> Message Notification  screen
Message notification can be activated for: 
 priority (urgent) messages only, 
 external messages (messages left by callers outside of the 
system), 
 regular messages
 and 
 email messages.
emaGEN is able to send remote message notifications to a total of 
7 different locations, stored in bins.  Each bin can be referenced by 
any of the seven schedules that may be programmed.  A bin can be 
present in more than one schedule, as a valid destination.
Activate notification
This field is the main switch for the message notification schedule, 
also known as the call out schedule.  If checked, the mailbox will use 
the bin fields, and the schedule table below them, to determine what 
method to use to notify the mailbox owner that there is a waiting mes-
  
						

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sage. 
NOTE
The Mailbox owner can activate/deactivate
this feature from the personal options
menu, on their own telephone sets.
11.8.1 Bin information fields
Bin
This is the bin location that will be placed in the scheduler table for 
timed activation.
Phone
In this field you enter the phone number that is the destination to be 
dialed for message notification (associated with this particular bin 
number).  
It is not necessary to enter a dial-out prefix like 9 for the local PBX 
dial-out group.  Only prefixes that are NOT normally used, such as 
those to access a different PBX trunk group like 80, need to be en-
tered here.  If the destination is a pager, you can enter additional 
characters to be dialed after the necessary number of Pauses.
You can also enter an email address to which you want to  send  a  no-
tification. Please note that an email is only sent once, and does not 
repeat according to the schedule.
Dialing characters
To make the dial code generic, some of the following characters 
can be used to indicate certain parameters:
 E or X: indicates the extension number to dial
M: Mailbox
 T:  Total number of messages
 N: number of new messages
 S: number of saved messages
&: Flash
Legal values:Y / N
Default:Unchecked
Action:Click the box to check or uncheck.
Legal values:Fixed numbers Bin1 to Bin7
Default:Fixed numbers Bin1 to Bin7 
Action:None 
						

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,: Pause
Ty p e
This field tells 
emaGEN what dialing method to use.  The choices 
are:
Internal: Used for dialing internal extension numbers in the local 
PBX system. 
External:Used for dialing numbers external to the PBX system. 
emaGEN will automatically use a dial-out prefix programmed in 
the PBX Parameters --> Dial Stings --> Outbound Calls Prefix 
field. After dialing, 
emaGEN will analyze the results of the dial-
ing, and decide if another call is needed (busy, no answer) or 
there is no need for another call (connect and user identification).
Beeper: This choice tells 
emaGEN that this number reaches a 
beeper service. 
emaGEN will not analyze the results. Rather, it 
will stop dialing after the first try.
OpBeep: For paging services that require a verbal message (as 
opposed to touch-tone signaling). The system will call the paging 
service and play a prerecorded message (e.g. Subscriber num-
ber xxx -- call the voice mail). 
Use the personal options menu, on your telephone set, to record 
the operator greeting.
Email:  Send a notification in the form of an email to an email 
address specified in the bin field.
 Email uses bin 1 only.
11.8.2 Schedule table entries
Each mailbox can use up to 7 different schedules to determine how 
its Remote Message Notification is handled.  The entries are made 
on a line-by-line basis.  The lines are referred to as Schedule-lines. 
Each schedule-line has its own day schedule, number of regular & 
priority messages, the hours that this schedule line is active, as well 
as three different bins (for the proper destination) which may be ac-
Legal values:Up to 49 characters 0 / 1 / 2 /.9 / * / # / use , 
for pauses
Default:Blank
Action:Enter the phone number of your choice, and/
or additional dialing characters -- see below 
-- for each bin number.
Legal values:Internal / External / Beeper / OpBeep / Email
Default:Blank
Action:Select from the drop box.