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Samsung Xpress C460W Manual

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    							2916.  Troubleshooting
    Copying problems
    ConditionSuggested solutions
    Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the  backgrounds of copies (see "Changing the settings for each copy" on page 
    58).
    Smears, lines, marks, or spots 
    appear on copies. • If the defects are on the original, adjust darkness in 
    copy feature to lighten the background of your copies.
    • Adjust background in copy setu p removes the background color (see "Adjust Bkgd" on page 207).
    • If there are no defects on the original, clean the scan unit (see "Cleaning the scan unit" on page 92).
    Copy image is skewed. • Ensure that the original is aligned with the registration guide.
    • The transfer roller may be dirty. Cl ean the inside of your machine (see "Cleaning the machine" on page 89).
    Blank copies print out. Ensure that the original is face down on the scanner gla ss or face up in the document feeder.
    If these steps do not correct the problem, contact a service representative.
    Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package.
    • In high humidity areas, do not leave paper in the machine for extended periods of time.
    Frequent copy paper jams 
    occur. • Fan the paper, then turn it over in the tray. Replace the pape
    r in the tray with a fresh supply. Check/adjust the paper guides , if 
    necessary.
    • Ensure that the paper is the proper type and weig ht (see "Print media specifications" on page 117).
    • Check for copy paper or pieces of copy paper remain ing in the machine after a paper jam has been cleared.
    Toner cartridge produces fewer 
    copies than expected before 
    running out of toner. • Your originals may contain pictur
    es, solids, or heavy lines. For example, your originals may be  forms, newsletters, books, or other 
    documents that use more toner.
    • The scanner lid may be left open while copies are being made.
    • Turn the machine off and back on. 
    						
    							2926.  Troubleshooting
    Scanning problems
    ConditionSuggested solutions
    The scanner does not work. • Make sure that you place the original to be scanned face down  on the scanner glass, or face up in the document feeder (see 
    "Loading originals" on page 48).
    • There may not be enough available memory to hold the document  you want to scan. Try the Prescan function to see if that works. 
    Try lowering the scan resolution rate.
    • Check that the machine printe r cable is connected properly.
    • Make sure that the machine printer cable is  not defective. Switch the printer cable with a known good cable. If necessary, rep lace 
    the printer cable.
    • Check that the scanner is configured correctly. Check scan sett ing in the Easy Document Creator or the application you want to use 
    to make certain that the scanner job is being sent to the correct port (for example, USB001).
    The unit scans very slowly. • Check if the machine is printing received data. If so, sc an the document after the received data has been printed.
    • Graphics are scanned more slowly than text.
    Message appears on your 
    computer screen:
    • Device can’t be set to the H/W  mode you want.
    • Port is being used by another  program.
    •Port is disabled.
    • Scanner is busy receiving or  printing data. When the 
    current job is completed, try 
    again.
    • Invalid handle.
    • Scanning has failed. • There may be a copying or printing job in progre
    ss. Try your job again when that job is finished.
    • The selected port is currently being used. Restart your computer and try again.
    • The machine printer cable may be improp erly connected or the power may be off.
    • The scanner driver is not installed or the  operating environment is not set up properly.
    • Ensure that the machine is properly connected and the power is on, then restart your computer.
    • The USB cable may be improperly connected or the power may be off. 
    						
    							2936.  Troubleshooting
    Faxing problems
    ConditionSuggested solutions
    The machine is not working, 
    there is no display, or the 
    buttons are not working. • Unplug the power cord and plug it in again.
    • Ensure that there is power being supplied to the electrical outlet.
    • Ensure that the power is turned on.
    No dial tone. • Check that the phone line is properly connected (see "Rear view" on page 22).
    • Check that the phone socket on the wall  is working by plugging in another phone.
    The numbers stored in memory 
    do not dial correctly. Make sure that the numbers are stored in memory co
    rrectly. To check that, print an address book list.
    The original does not feed into 
    the machine. • Make sure that the paper is not wrinkled 
    and you are inserting it in correctly. Check that the original is the right size, not too thick 
    or thin.
    • Make sure that the document  feeder is firmly closed.
    • The document feeder rubber pad may need to be replaced. Contac t a service representative (see "Available maintenance parts" on 
    page 77).
    Faxes are not received 
    automatically. • The receiving mode should be set to fax (s
    ee "Changing the receive modes" on page 255).
    • Make sure that there is paper in the tray  (see "Print media specifications" on page 117).
    • Check to see if the display shows any error message. If it does, clear the problem.
    The machine does not send. • Make sure that the original is loaded in  the document feeder or on the scanner glass.
    • Check the fax machine you are sending to , to see if it can receive your fax.
    The incoming fax has blank 
    spaces or is of poor-quality. • The fax machine sending you the fax may be faulty.
    • A noisy phone line can cause line errors.
    • Check your machine by making a copy.
    • A toner cartridge has almost reached its 
    estimated cartridge life. Replace the toner cartridge (see "Replacing the toner cartr idge" 
    on page 81). 
    						
    							Faxing problems
    2946.  Troubleshooting
    Some of the words on an 
    incoming fax are stretched.The fax machine sending the fax 
    had a temporary document jam. 
    There are lines on the originals 
    you sent. Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 92).
    The machine dials a number, 
    but the connection with the 
    other fax machine fails. The other fax machine may be turned off, out 
    of paper, or cannot answer incoming calls. Speak with the other machine operator a nd 
    ask them to solve the problem on their side.
    Faxes do not store in memory. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you  no 
    longer need from the memory, and then tr y to store the fax again. Call for service.
    Blank areas appear at the 
    bottom of each page or on 
    other pages, with a small strip 
    of text at the top. You may have chosen the wrong paper settings in the user
     option setting. Check the paper size and type again.
    ConditionSuggested solutions 
    						
    							2956.  Troubleshooting
    Operating system problems
    1 
    Common Windows problems
     
    Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
     
    ConditionSuggested solutions
    “File in Use” message appears 
    during installation. Exit all software applications. 
    Remove all software from the st artup group, then restart Window s. Reinstall the printer driver.
    “General Protection Fault”, 
    “Exception OE”, “Spool 32”, or 
    “Illegal Operation” messages 
    appear. Close all other applications, reboot Windows and try printing again.
    “Fail To Print”, “A printer 
    timeout error occurred” 
    message appear. These messages may appear during printing. Just keep waiting un
    til the machine finishes printing. If the message appears in ready 
    mode or after printing has completed, check the  connection and/or whether an error has occurred. 
    						
    							Operating system problems
    2966.  Troubleshooting
    2 
    Common Mac problems
     
     
     
    Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.
     
    ConditionSuggested solutions
    The machine does not print PDF files 
    correctly. Some parts of  graphics, text, or 
    illustrations are missing. Printing the PDF file as an image may enable the file to print. Turn on 
    Print As Image from the Acrobat printing options. 
     
    It will take longer to print when you print a PDF file as an image.
     
    Some letters are not displayed normally 
    during cover page printing. Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on 
    the cover page.
    When printing a docu ment in Mac with 
    Acrobat Reader 6.0 or higher, colors 
    print incorrectly. Make sure that the resolution se
    tting in your machine driver matches the one in Acrobat Reader. 
    						
    							Operating system problems
    2976.  Troubleshooting
    3 
    Common Linux problems
     
    ConditionSuggested solutions
    The machine does not print. • Check if the printer driver is installed in your syst em. Open Unified Driver Configurator and switch to the  Printers tab in the  Printers 
    configuration  window to look at the list of available machines. Make sure  that your machine is displayed on the list. If not, open 
    Add new printer wizard  to set up your device.
    • Check if the machine is started. Open  Printers configuration and select your machine from the pr inters list. Look at the description 
    in the  Selected printer  pane. If its status contains  Stopped, press the  Start button. Normal operation of the machine should be 
    restored. The “stopped” status might be activa ted when some problems in printing occur. 
    • Check if your application has special print options such as “-or aw”. If “-oraw” is specified in the command line parameter, then 
    remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit th e command line parameter in the 
    command item.
    Some color images come out all 
    black. This is a known bug in Ghostscript (until 
    GNU Ghostscript version 7.05) when the base  color space of the document is indexed color 
    space and it is converted through CIE color space. Because Postscript uses CIE color space for Co lor Matching System, you should 
    upgrade Ghostscript on your system to at least GNU Ghostscript version 7.06 or later.  You can find recent Ghostscript versions at 
    www.ghostscript.com.
    Some color images come out in 
    unexpected color. This is a known bug in Ghostscript (until GNU Ghostscript version 7.xx) when the base 
    color space of the document is indexed RGB color 
    space and it is converted through CIE color space. Because Postscript uses CIE color space for Co lor Matching System, you should 
    upgrade Ghostscript on your system to at  least GNU Ghostscript version 8.xx or later.  You can find recent Ghostscript versions at 
    www.ghostscript.com.
    The machine does not print 
    whole pages, and output is 
    printed on half the page. It is a known problem that occurs when a color machine is used on version 8.51 or 
    earlier of Ghostscript, 64-bit Linux OS, and has been 
    reported to bugs.ghostscript.com as Ghostscript Bug 688252.The prob lem is solved in AFPL Ghostscript v. 8.52 or above. Download the 
    latest version of AFPL Ghostscript from  http://sourceforge.net/projects/ghostscript/  and install it to solve this problem. 
    						
    							Operating system problems
    2986.  Troubleshooting
     
    I cannot scan via Gimp Front-
    end.Check if Gimp Front-end has Xsane:Device dialog. on the Acquire 
    menu. If not, you should install Xsane plug-in for Gimp on the  your 
    computer. You can find Xsane plug-in package for Gimp on Linux di stribution CD or Gimp home page. For the detailed information, 
    refer to the Help for Linux distribution  CD or Gimp Front-end application. 
    If you wish to use another kind of scan  application, refer to application’s Help.
    “Cannot open port device file” 
    error message appears when 
    printing a document. Avoid changing print job parameters (e.q., via LPR GUI) while a pr
    int job is in progress. Known versions of CUPS server break the print 
    job whenever print options are changed and then try to restart th e job from the beginning. Since Unified Linux Driver locks the port 
    while printing, the abrupt termination of the driver keeps the po rt locked and unavailable for subsequent print jobs. If this situation 
    occurs, try to release the port by selecting  Release port in the Port configuration  window.
    The machine does not appear 
    on the scanners list. • Ensure your machine is attached to your computer, connected properly 
    via the USB port, and is turned on.
    • Ensure the scanner driver for your machine is installed in your system . Open Unified Linux Driver configurator, switch to Scanners 
    configuration, then press Drivers. Make sure that driver with a  name corresponding to your machine's name is listed in the wind ow. 
    • Ensure the port is not busy. Since functional components of ma chine (printer and scanner) share the same I/O interface (port), the 
    situation of simultaneous access of different user applications to the same port is  possible. To avoid possible conflicts, only one of 
    them at a time is allowed to gain control over the device. The other user will encoun ter “device busy” response. This usually happens 
    when starting a scan procedure. An appropriate message box appears.
    To identify the source of the problem, open the Ports configurat ion and select the port assigned to your scanner, port's symbol /dev/
    mfp0 corresponds to LP:0 designation displa yed in the scanners’ options, /dev/mfp1 relates to LP:1, and so on. USB ports start at /
    dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequential ly. In the Selected port pane, you can see if 
    the port is occupied by another application. If this is the case, you should either wait for completion of the current job or p ress the 
    Release port button, if you are sure that the pres ent port application is not functioning properly.
    The machine does not scan. • Ensure a document is loaded into the machine, en sure your machine is connected to the computer.
    • If there is an I/O error while scanning.
    ConditionSuggested solutions 
    						
    							Operating system problems
    2996.  Troubleshooting
     
    Refer to the Linux User’s Guide that came with your computer for further  information on Linux error messages.
     
    4 
    Common PostScript problems
    The following situations are PS language specific and may occur when several  printer languages are used.
     
     
    ProblemPossible causeSolution
    The PostScript file cannot be 
    printed The PostScript driver may not be installed 
    correctly. • Install the PostScript driver (see "S
    oftware Installation" on page 141).
    • Print a configuration page and verify that the PS version is available for  printing.
    • If the problem persists, cont act a service representative.
    Limit Check Error report prints The print job was too complex. You might need to reduce the complexity of the page or install more memory.
    A PostScript error page prints The print job may not be PostScript. Make sure that the print  job is a PostScript job. Check to see whether the software 
    application expected a setup or PostScript  header file to be sent to the machine.
    The optional tray is not 
    selected in the driver The printer driver has not been configured to 
    recognize the optional tray. Open the driver properties, select the 
    Device Options tab, and set the tray option.
    When printing a document in 
    Mac with Acrobat Reader 6.0 or 
    higher, colors print incorrectly The resolution setting in the printer driver may 
    not be matched with the one in Acrobat Reader.
    Make sure that the resolution setting in
     your printer driver matches the one in 
    Acrobat Reader. 
    						
    							Quick Guide for Windows 8 
    User
    This chapter will outline features specific to the Windows 8 OS. This chapter appl ies to users running Windows 8. 
    • Understanding the screen 301
    • System requirements 302
    • Installing the driver locally 303
    • Installing the driver over the network 305
    • Installing the driver over the wireless network 307
    • Uninstalling the driver 309
    • Using Samsung Printer Experience 310
    • Accessing management tools 317
    • Installing accessories 318
    • Troubleshooting 319
     
    • The screen may appear somewhat different depending on the model or interface in use.
    • Since this guide has been prepared based on  Windows 8, some of the instructions may differ 
    depending on the version. It may also be modified without prior notice .
      
    						
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