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Samsung Xpress C460W Manual

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    							1014. Troubleshooting
    Clearing paper jams
     
    To avoid tearing the paper, pull the jammed paper out slowly and gently. 
     
    4 
    In tray
     Click this link to open an animation about clearing a jam.
     
    Illustrations on this user’s guide may diff er from your machine depending on its options or models. Check your machine type (se e "Front view" on page 20).
      
    						
    							Clearing paper jams
    1024. Troubleshooting 
    						
    							Clearing paper jams
    1034. Troubleshooting
    5 
    Inside the machine
     Click this link to open an animation about clearing a jam.
     
    • The fuser area is hot. Take care  when removing paper from the machine.
    • Illustrations on this user’s guide may di ffer from your machine depending on its opti ons or models. Check your machine type (see "Front view" on page 20).
      
    						
    							Clearing paper jams
    1044. Troubleshooting
    6 
    In exit area
     Click this link to open an animation about clearing a jam.
     
    • The fuser area is hot. Take care  when removing paper from the machine.
    • Illustrations on this user’s guide may di ffer from your machine depending on its opti ons or models. Check your machine type (see "Front view" on page 20).
      
    						
    							1054. Troubleshooting
    Understanding the status LED
    The color of the LED indicates the machine's current status.
     
    • Some LEDs may not be available depending on model or  country (see "Control panel overview" on page 23).
    • To resolve the error, look at the error me ssage and its instructions from the troubleshooting part (see "Understanding display  messages" on page 107).
    • You also can resolve the error with the guideline from the computer’s  Samsung Printing Status window (see "Using Samsung Printer Status" on page 271).
    • If the problem persists, call a service representative.
     
     
    LEDStatusDescription
    Status Off
    The machine is off-line.
    Green Blinking
    When the backlight blinks, the machine is receiving or printing data.
    On • The machine is on-line and can be used.
    Red Blinking
    • A minor error has occurred and the machine is waiting 
    for the error to be cleared. Check the display message. 
    When the problem is cleared, the machine resumes.
    • Small amount of toner is left in the  cartridge. The estimated cartridge life
    a of toner is close. Prepare a new 
    cartridge for replacement. You may te mporarily increase the printing quality by redistributing the toner (see 
    "Redistributing toner" on page 79).
    b
    On • A toner cartridge has almost reached its estimated cartridge life
    a. It is recommended to replace the toner 
    cartridge (see "Replacing the to ner cartridge" on page 81).
    • The cover is opened. Close the cover.
    • There is no paper in the tray when receivin g or printing data. Load paper in the tray. 
    • The machine has stopped due to a major error. Ch eck the display message (see "Understanding display 
    messages" on page 107). 
    • A paper jam has occurred (see "Cle aring paper jams" on page 101). 
    						
    							Understanding the status LED
    1064. Troubleshooting
     
    WirelessbBlueBlinking
    The machine is connecting to a wireless network.
    On The machine is connected to a wireless network  (see "Wireless network setup" on page 159).
    Off The machine is disconnected from a wireless network.
    Power/Wakeup ( ) BlueOn
    The machine is in power save mode.
    Off The machine is in ready mode or machine’s power is off.
    Eco GreenOn
    Eco mode is on. 
    The default setting of Eco mode is 2-up and toner save.
    Off Eco mode is off. 
    Scan tobGreenOn
    Eco mode is on. 
    The default setting of Eco mode is 2-up and toner save.
    Off Eco mode is off. 
    a. Estimated cartridge life means the expected or estimated tone r cartridge life, which indicates the average capacity of print-outs and is designed pursuant to  ISO/IEC 19798. The number of pages 
    may be affected by op erating environment, pe rcentage of image area, printing interval, graphics, media and media size. Some amo unt of toner may remain in the cartridge even when red LED is 
    on and the printe r stops printing.
    b. Some LEDs may not be available depending on model or country (see "Control panel overview" on page 23).
    LEDStatusDescription 
    						
    							1074. Troubleshooting
    Understanding display messages
    Messages appear on the control panel display to indicate the machine’s status 
    or errors. Refer to the  tables below to understand  the messages’ and their 
    meaning, and correct the  problem, if necessary.
     
    • This function is not supported for the devices which has a control panel 
    display. You can resolve the error with the guideline from the computer’s 
    Printing Status window (see  "Using Samsung Printer Status" on page 
    271).
    • If a message is not in the table, reb oot the power and try the printing job 
    again. If the problem persists, call a service representative.
    • When you call for service, provide th e service representative with the 
    contents of display message.
    • Some messages may not appear on the display depending on the  options or models.
    • [error number] indicates the error number. 
    • [tray type] indicates the tray number. 
    • [media type] indicates the media type.
    • [media size] indicates the media size.
    • [color] indicates the color of toner.
     
    7 
    Paper Jam-related messages
    MessageMeaningSuggested solutions
    Document jam.
    Remove jam The loaded original 
    document has jammed in 
    the document feeder. Clear the jam (see "Clearing 
    original document jams" on 
    page 96).
    Jam or empty
    Door open&close 
    • Paper has jammed in the 
    paper feed area.
    • There is no paper in tray. • Clear the jam (see "In 
    tray" on page 101).
    • Load paper in tray (see  "Loading paper in the 
    tray" on page 40).
    Paper Jam
    inside machine Paper has jammed inside the 
    machine.
    Clear the jam (see "Inside 
    the machine" on page 103).
    Paper Jam in [tray 
    type]Paper has jammed in the 
    paper tray. Clear the jam (see "Clearing 
    paper jams" on page 101).
    Paper Jam
    in exit areaPaper has jammed in the exit 
    area.
    Clear the jam (see "In exit 
    area" on page 104).
    Paper Empty in 
    [tray type]There is no paper in tray. Load paper in tray (see 
    "Loading paper in the tray" 
    on page 40). 
    						
    							Understanding display messages
    1084. Troubleshooting
    8 
    Toner-related messages
    MessageMeaningSuggested solutions
    •Install Toner
    • Install toner 
    cartridge A toner cartridge is not 
    installed.
    Install a toner cartridge.
    •
     Not Compatible 
    [color] toner
    •  Not Compatible 
    toner cartridge The toner cartridge is not 
    suitable for your machine. 
    Install the corresponding 
    toner cartridge with 
    aSamsung-genuine 
    cartridge.
    Not original 
    [color] tonerThe toner cartridge is not a 
    Samsung-genuine toner 
    cartridge. Install the corresponding 
    toner cartridge with a 
    Samsung-genuine 
    cartridge.
    •
    Prepare toner
    • Prepare new 
    cartridge Small amount of toner is left 
    in the indicate
    d cartridge. 
    The estimated cartridge life 
    of toner is close. Prepare a new cartridge 
    for a replacement. You 
    may temporarily increase 
    the printing quality by 
    redistributing the toner 
    (see "Redistributing toner" 
    on page 79).
    •
    Replace  toner
    • Replace  new 
    cartridge The indicated toner cartridge 
    has almost reached its 
    estimated cartridge life. 
    a
    • You can choose 
    Stop or 
    Continue  as shown on 
    the control panel. If you 
    select  Stop, the printer 
    stops printing and you 
    cannot print any more 
    without changing the 
    cartridge. If you select 
    Continue , the printer 
    keeps printing but the 
    printing quality cannot 
    be guaranteed. 
    Besides, it can cause 
    serious damage to your 
    machine.
    • Replace the toner  cartridge for the best 
    print quality when this 
    message appears. 
    Using a cartridge 
    beyond this stage can 
    result in printing 
    quality issues (see 
    "Replacing the toner 
    cartridge" on page 81).
    The indicated toner cartridge 
    has reached its estimated 
    cartridge life.
    a The machine 
    might stop printing. Replace the toner 
    cartridge (see "Replacing 
    the toner cartridge" on 
    page 81).
    MessageMeaningSuggested solutions 
    						
    							Understanding display messages
    1094. Troubleshooting
     
    Samsung does not recommend using a non-genuine Samsung toner 
    cartridge such as refilled or remanufactured. Samsung cannot guarantee a 
    non-genuine Samsung toner cartridge's qu ality. Service or repair required 
    as a result of using non-genuine Samsung toner cartridges will not be 
    covered under the machine warranty.
     
    a. Estimated cartridge life means  the expected or estimated toner cartridge life, which indicates 
    the average capacity of print-ou ts and is designed pursuant to ISO/IEC 19798 (see "Available 
    supplies" on page 76). The number of pages  may be affected by operating environment, 
    percentage of image area, printing interval, me dia, percentage of image area, and media size. 
    Some amount of toner may remain in the cartridge even when replace new cartridge appears 
    and the machine stops printing. 
    						
    							Understanding display messages
    1104. Troubleshooting
    9 
    Tray-related messages
    10 
    Network-related messages
    MessageMeaningSuggested solutions
    Jam or empty
    Door open&close • Paper has jammed in the 
    paper feed area.
    • There is no paper in tray. • Clear the jam (see "In 
    tray" on page 101).
    • Load paper in tray (see  "Loading paper in the 
    tray" on page 40).
    MessageMeaningSuggested solutions
    Network Problem: 
    IP Conflict The network IP address you 
    have set is being used by 
    someone else.  Check the IP address and 
    reset it if necessary (see 
    "Printing a network 
    configuration report" on 
    page 148).
    Wireless 
    Network Error
    Wireless module is not 
    installed.
    Reboot the power and try 
    the printing job again. If 
    the problem persists, 
    please call for service. 
    •
    BOOTP problem:
    Auto IP Run
    • DHCP problem:
    Auto IP Run There is a problem with the 
    network.
    Change the Auto IP
    .
    •BOOTP problem:
    Reconfigure 
    DHCP
    • DHCP problem:
    Reconfigure 
    DHCP The IP address assignment is 
    failed. This happens, when 
    Auto IP for BOOTP/DHCP is 
    set in SyncThru™ Web 
    Service.
    Change the IP address 
    assignment method to 
    DHCP/BOOTP or Static. If 
    you do not change this 
    option, the BOOTP/DHCP 
    server continually asks to 
    assign the IP Address.
    802.1x 
    Network Error
    Fail to authenticate. Check the network 
    authentication protocol. 
    If the problem persists, 
    contact your network 
    administrator.
    MessageMeaningSuggested solutions 
    						
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