Samsung Xpress C460W Manual

							2715.  Useful Management Tools
Using Samsung Printer Status 
The Samsung Printer Status is a program that monitors and informs you of the 
machine status. 
 
• The  Samsung Printer Status window and its contents shown in this user’s 
guide may differ depending on the machine or operating system in use.
• Check the operating system(s) that  are compatible with your machine 
(see "Specifications" on page 115).
• Available for Windows OS users only (see "Software" on page 8).
 
6 
Samsung Printer Status overview
If an error occurs while operating, you can check the error from the Samsung 
Printer Status. Samsung Printer Status is  installed automatically when you install 
the machine software. 
You can also launch Samsung Prin ter Status manually. Go to the Printing 
Preferences , click the Basic tab >  Printer Status  button.
These icons appear on the Windows task bar:
IconMeanDescription
Normal The machine is in ready mode and experiencing no  errors or warnings.
Warning The machine is in a stat e where an error might occur in 
the future. For example, it might be in toner low status, 
which may lead to toner empty status. 
Error The machine has at least one error.
1 Toner Level
You can view the level of toner remaining in each 
toner cartridge. The machine and the number of 
toner cartridge(s) shown in the above window may 
differ depending on the machine in use. Some 
machines do not have this feature. 
						

							Using Samsung Printer Status
2725.  Useful Management Tools
2Option You can set printing job alert related settings. 
3Order Supplies
You can order replacement toner cartridge(s) from 
online.
4User’s Guide
You can view the online User’s Guide.
 
This button opens the Troubleshooting 
Guide  when an error occurs. You can directly 
open the troubleshooting section in the 
user’s guide. 
 
5 Close Close the window. 
						

							2735.  Useful Management Tools
Using the Linux Unified Driver Configurator
The Unified Driver Configurator is a tool primarily intended for configuring 
machine devices. You need to install Unified Linux Driv er to use Unified Driver 
Configurator (see "Installation  for Linux" on page 144).
After the driver is installed on your  Linux system, the Unified Driver Configurator 
icon will automatically be created on your desktop.
7 
Opening Unified Driver Configurator
1Double-click the  Unified Driver Configurator  on the desktop.
You can also click the  Startup Menu icon and select  Samsung Unified 
Driver  > Unified Driver Configurator .
2 Click each button on the left to switch to the corresponding 
configuration window.
1 Printer Configuration 
2 Port Configuration  
 
 To use the on screen help, the  Help or   button from the window.
 
3 After changing the configurations, click  Exit to close the  Unified Driver 
Configurator . 
						

							Using the Linux Unified Driver Configurator
2745.  Useful Management Tools
8 
Printers configuration
Printers configuration has the two tabs: Printers and Classes .
Printers tab
View the current system’s printer configuration by clicki ng on the machine icon 
button on the left side of the  Unified Driver Configurator  window.The printer control buttons are, as follows:
•
Refresh:  Renews the available machines list.
• Add Printer:  Allows you to add a new machine.
• Remove Printer:  Removes the selected machine.
• Set as Default:  Sets the current selected mach ine as a default machine.
• Stop/Start:  Stops/starts the machine.
• Test:  Allows you to print a test page to  ensure the machine is working 
properly.
• Properties:  Allows you to view and change  the printer’s properties. 
1Switches to  Printers configuration .
2Shows all of the installed machines.
3Shows the status, model name, and URI of your machine. 
						

							Using the Linux Unified Driver Configurator
2755.  Useful Management Tools
Classes tab
The Classes tab shows a list of available machine classes.
• Refresh:  Renews the classes list.
• Add Class:  Allows you to add  a new machine class.
• Remove Class:  Removes the selected machine class.
9 
Ports configuration
In this window, you can view  the list of available ports, check the status of each 
port and release a port th at is stalled in a busy state when its owner has 
terminated the job for any reason.
• Refresh:  Renews the availa ble ports list.
• Release port:  Releases the selected port.
1Shows all of the machine classes.
2Shows the status of the class and th e number of machines in the class.
1Switches to  Ports configuration .
2Shows all of the available ports.
3Shows the port type, device connected to the port, and status. 
						

							6. Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
• Paper feeding problems 277
• Power and cable connecting problems 278
• Printing problems 279
• Printing quality problems 283
• Copying problems 291
• Scanning problems 292
• Faxing problems 293
• Operating system problems 295
 
For errors that occur  during the wireless software installation and settings, refer to the 
troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 188).
  
						

							2776.  Troubleshooting
Paper feeding problems
ConditionSuggested solutions
Paper jams during printing. Clear the paper jam.
Paper sticks together. • Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine. • Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove  paper from the tray and reload it correctly.
• There is too much paper in the tray . Remove excess paper from the tray.
• The paper is too thick. Use only paper that m eets the specifications required by the machine.
The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from  the tray. If you are printing on special materials, use the 
manual feeding in tray.
• An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.
• There may be debris inside the machine.  Open the front cover and remove any debris. 
						

							2786.  Troubleshooting
Power and cable connecting problems
 Click this link to open an animation about solving power problems.
ConditionSuggested solutions
The machine is not receiving power, 
or the connection cable between the 
computer and the machine is not 
connected properly. • Connect the machine to the electricity supply first. If the machine has a   (
Power/Wakeup) button on the control, 
press it. 
• Disconnect the machine’s cable and reconnect it. 
						

							2796.  Troubleshooting
Printing problems
ConditionPossible causeSuggested solutions
The machine does not 
print. The machine is not receiving power.
Connect the machine to the electricity supply first. If the machine has a   (Power/
Wakeup ) button on the control, press it. 
The machine is not selected as the default 
machine. Select your machine as your default machine in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (s ee "Clearing paper jams" on page 101).
• No paper is loaded. Load  paper (see "Loading paper in the tray" on page 40).
• The toner cartridge is not installed. Install the toner ca rtridge (see "Replacing the toner cartridge" on page 81).
• Make sure the protect cover and sheets ar e removed from the toner cartridge (see "Rep lacing the toner cartridge" on page 81).
If a system error occurs, contact your service representative.
The connection cable between the computer and 
the machine is not connected properly. Disconnect the machine cable and reconnect it (see "Rear view" on page 22).
The connection cable between the computer and 
the machine is defective. If possible, attach the cable to another comput
er that is working properly and print a job. 
You can also try using a different machine cable.
The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct 
port. If the computer has more than one port,  make sure that the machine is attached to 
the correct one. 
						

							Printing problems
2806.  Troubleshooting
The machine does not 
print.The machine may be configured incorrectly.  Check the 
Printing Preferences to ensure that all of the print settings are correct.
The printer driver may be incorrectly installe d. Uninstall and reinstall the machine’s driver.
The machine is malfunctioning. C heck the display message on the control panel to see if the machine is indicating a 
system error. Contact a  service representative.
The document size is so big that the hard disk 
space of the computer is insufficient to access the 
print job. Get more hard disk space and print the document again.
The output tray is full. Once the paper is removed  from the output tray, the machine resumes printing.
The machine selects print 
materials from the wrong 
paper source. The paper option that was selected in the 
Printing Preferences
 may be incorrect. For many software applicat
ions, the paper source selection is found under the  Paper tab 
within the  Printing Preferences  (see "Opening printing pr eferences" on page 54). 
Select the correct paper source. See the printe r driver help screen (see "Using help" on 
page 55).
A print job is extremely 
slow. The job may be very complex.
Reduce the complexity of the page or try adjusting the print quality settings.
Half the page is blank. The page orientation setting may be incorrec t. Change the page orientation in your application (see "Opening printing preference s" on 
page 54). See the printer driver help  screen (see "Using help" on page 55).
The paper size and the paper size settings do not 
match. Ensure that the paper size in the printer dr
iver settings matches the paper in the tray.
Or, ensure that the paper size in the printe r driver settings matches the paper selection 
in the software application settings you us e (see "Opening printing preferences" on 
page 54).
The machine prints, but 
the text is wrong, 
garbled, or incomplete. The machine cable is loose or defective. Disconnect the machine cable and reconnect
. Try a print job that you have already 
printed successfully. If possib le, attach the cable and the machine to another computer 
that you know works and try a print  job. Finally, try a new machine cable.
ConditionPossible causeSuggested solutions