Ricoh Projector PJ WX6170N User Manual

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9. A\f\fendix
6 Trou\bleshooting
This	section	helps	you	\fesolve	p\foblems	you	may	encounte\f	while	setting	up	o\f	using	the	p\fojecto\f.
Indicator Messages\u
P\fwe\b Indicat\f\b
Indicato\f	display	P\fojecto\f	status	 P\focedu\fe
O\b\b	 Powe\f	is	o\b\b. –
Flashing Blue	(sho\ft	flashes) P\fepa\fing	to	tu\fn	powe\f	on Wait	a	while.
Blue	(long	flashes) O\b\b	time\f	(enabled)
P\fog\fam	time\f	(o\b\b	time	enabled) –
O\fange	(sho\ft	
flashes) P\fojecto\f	cooling
Wait	a	while.
O\fange	(long	flashes) P\fog\fam	time\f	(on	time	enabled)
Lit Blue Powe\f	on –
O\fange Standby	mode 	(NORMAL 	o\f 	NETWORK	
STANDBY) –
Red	 Standby	mode	(POWER-SAVING) –
Status Indicat\f\b
Indicato\f	display	P\fojecto\f	status	 P\focedu\fe
O\b\b No	p\foblem,	o\f	
standby	mode	
(POWER-SAVING	o\f	
NETWORK	STAND-
BY)–
Flashing Red	(cycles	
o\b	1) Cove\f	p\foblem
The	lamp	 cove\f	 is	not	 p\fope\fly	 mounted. 	Mount	 it	p\fope\fly. 	(→	
Page	158)
Red	(cycles	
o\b	4) Fan	p\foblem
The	cooling	 \ban	has	 stopped	 tu\fning.	Contact	 you\f	deale\f	 \bo\f	
\fepai\fs.
Red	(cycles	
o\b	9) I\fis	e\f\fo\f	
The	i\fis 	is 	not 	ope\fating 	p\fope\fly. 	Contact 	you\f 	deale\f 	\bo\f 	\fepai\fs.
Flashing O\fange Netwo\fk	conflict It	is 	not 	possible 	to 	connect 	the 	p\fojecto\f’s 	built-in 	LAN 	and	
wi\feless	 LAN	simultaneously	 to	the	 same	 netwo\fk. 	To	 connect	
the	 p\fojecto\f’s	 built-in	LAN	and	wi\feless	 LAN	simultaneously,	
connect	them	to	di\b\be\fent	netwo\fks.
Lit G\feen	 Standby	mode	
(NORMAL) –
O\fange Button	has	been	
p\fessed	while	
p\fojecto\f	is	in	
CONTROL	PANEL	
LOCK	mode The	
p\fojecto\f’s	 keys	a\fe	locked. 	The	 setting	 must	be	canceled	
to	ope\fate	the	p\fojecto\f. 	(→	Page	103)
P\fojecto\f’s	ID	numbe\f	
and	\femote	cont\fol’s	
ID	numbe\f	do	not	
match Check	the	cont\fol	IDs.
	(→	Pages	103	and	104) 
						

							189
9. A\f\fendix
Lamp Indicat\f\b
Indicato\f	display	 P\fojecto\f	status	 P\focedu\fe
O\b\b The	lamp	is	tu\fned	o\b\b. –
Flashing G\feen P\fepa\fing	to	\felight	lamp	a\bte\f	
lighting	has	\bailed Wait	a	while.
Red Lamp	\feplacement	g\face	
pe\fiod The	
lamp	 has	\feached	 the	end	 o\b	its	 se\fvice	 li\be	and	
is 	now 	in 	the 	\feplacement 	g\face 	pe\fiod 	(100 	hou\fs). 	
Replace	the	lamp	as	soon	as	possible. 	(→	page	156)
Red	(cycles	
o\b	6) Lamp	does	not	light
The	lamp	 has	not	tu\fned	 on.	Wait	 at	least	 1	minute,	 then	
tu\fn	 the	powe\f	 back	on.	I\b	 the	 lamp	 still	does	 not	light,	
contact	you\f	deale\f.
Lit Red Lamp	usage	time	exceeded The	lamp	 has	exceeded	 its	usage	 time.	The	 p\fojecto\f’s	
powe\f	 cannot	 be	tu\fned	 on	until	 the	lamp	 is	\feplaced. 	
(→	page	156)
G\feen Lamp	lit –
Temp. Indicat\f\b
Indicato\f	display	P\fojecto\f	status	 P\focedu\fe
O\b\b No	p\foblem
Flashing Red	(cycles	o\b	2) Tempe\fatu\fe	p\foblem The	tempe\fatu\fe 	p\fotecto\f 	has 	been 	activated. 	I\b 	the 	\foom	
tempe\fatu\fe	 is	high,	 move	 the	p\fojecto\f	 to	a	cool	 place. 	
I\b	the	p\foblem	still	pe\fsists,	contact	you\f	deale\f.
Lit O\fange High	su\f\founding	tempe\fatu\fe The	su\f\founding	 tempe\fatu\fe	 is	high. 	Lowe\f	 the	\foom	
tempe\fatu\fe.
If the tempe\batu\be p\b\ftect\f\b is activated
I\b 	the 	p\fojecto\f’s 	inte\fnal 	tempe\fatu\fe 	\fises 	abno\fmally, 	the 	lamp 	tu\fns 	o\b\b 	and 	the 	tempe\fatu\fe 	indicato\f 	flashes	
(\fepeatedly	in	cycles	o\b	2).
It	 may	 happen	 that	the	p\fojecto\f’s	 tempe\fatu\fe	 p\fotecto\f	is	simultaneously	 activated	and	the	p\fojecto\f’s	 powe\f	tu\fns	o\b\b.
I\b	this	happens,	do	the	\bollowing:
-	 Unplug	the	powe\f	co\fd	\b\fom	the	powe\f	outlet.
-	 I\b	using	in	a	place	whe\fe	the	su\f\founding	tempe\fatu\fe	is	high,	move	the	p\fojecto\f	to	a	di\b\be\fent,	cool	place.
-	 I\b	the\fe	is	dust	in	the	ventilation	holes,	clean. 	(→	pages	152	and	155)
-	 Wait	as	such	about	1	hou\f	\bo\f	the	p\fojecto\f’s	inte\fnal	tempe\fatu\fe	to	lowe\f. 
						

							190
9. A\f\fendix
Common Pro\blems & Solutions
(→	"Powe\f	Indicato\f"/"Status	Indicato\f"/"Lamp	Indicato\f"	on	page	188.)
P\b\fblemCheck These Items
Doe\f not turn on
or \fhut down • 
Check that the power cord i\f plugged in and that the Power button on the projector cabinet or the remote 
control i\f on� (→ page\f 13, 14)
•  En\fure that the lam\Pp cover i\f in\ftalled\P correctly � (→ page 158)
•  Check to \fee if the projector ha\f overheated� If there i\f in\fufficient ventilation around the projector or if the 
room where you are\P pre\fenting i\f part\Picularly warm, move\P the projector to a\P cooler location�
•  Check to \fee if you continue to u\fe the projector for another 100 hour\f after the lamp ha\f reached the end 
of it\f life� If \fo, replace the\P lamp� After replacing th\Pe lamp, re\fet the l\Pamp hour\f u\fed� (→ page 113)
•  The lamp may fail \Pto light� Wait a full minute \Pand then turn on t\Phe power again�
•  Set  [FA\b  MODE]  to  [HIGH  ALTITUDE]  when  u\fing  the  projector  at  altitude\f  approximately  5500  feet/1600 
meter\f  or  higher �  U\fing  the  projector  at  altitude\f  approximately  5500  feet/1600  meter\f  or  higher  without 
\fetting to [HIGH ALTITUDE] can cau\fe the projector to overheat and the projector could \fhut down� If thi\f 
happen\f, wait a cou\Pple minute\f and tur\Pn on the projector � (→ page 105)
  If you turn on the projector immediately after the lamp i\f turned off, the fan\f run without di\fplaying an image 
for \fome time and t\Phen the projector w\Pill di\fplay the ima\Pge� Wait for a moment�
Will turn off • En\fure that the [OFF TIMER], [POWER OFF O\b \bO SIG\bAL] or [PROGRAM TIMER] i\f off� (→ page  98, 108)
\bo picture • Check if the appropriate input i\f \felected� (→ page  16) If there i\f \ftill no picture, pre\f\f the Input button or one 
of the input butto\Pn\f again�
•  En\fure your cable\f a\Pre connected proper\Ply �
•  U\fe menu\f to adju\ft \Pthe brightne\f\f and \Pcontra\ft� (→ page 90)
•  En\fure that the len\P\f cover i\f open� (→ page 14)
•  Re\fet the \fetting\f o\Pr adju\ftment\f to fa\Pctory pre\fet level\f u\fin\Pg the [RESET] in t\Phe Menu� (→ page 113)
•  Enter your regi\fter\Ped keyword if the \PSecurity function i\P\f enabled� (→ page 37)
•  If the HDMI input o\Pr the Di\fplayPort \fig\Pnal cannot be di\fpl\Payed, try the following�
- Rein\ftall your driv\Per for the graphic\f\P card built in your\P computer, or u\fe the update\Pd driver �
  For rein\ftalling or updating your driver, refer to the u\fer guide accompanied with your computer or graphic\f 
card, or contact the\P \fupport center for\P your computer manu\Pfacturer �
In\ftall the updated\P driver or OS on yo\Pur own re\fpon\fibili\Pty �
We are not liable f\Por any trouble and\P failure cau\fed by \Pthi\f in\ftallation�
•  Be \fure to connect the projector and notebook PC while the projector i\f in \ftandby mode and before turning 
on the power to th\Pe notebook PC�
  In  mo\ft  ca\fe\f  the  output  \fignal  from  the  notebook  PC  i\f  not  turned  on  unle\f\f  connected  to  the  projector 
before being power\Ped up�
* If the \fcreen goe\f blank while u\fing your remote control, it may be the re\fult of the computer’\f \fcreen-\faver 
or power managemen\Pt \foftware�
•  See al\fo the page 192�
Picture \fuddenly 
become\f dark • 
Check if the projector i\f in the Forced ECO mode becau\fe of too high ambient temperature� If thi\f i\f the ca\fe, 
lower the internal\P temperature of th\Pe projector by \fele\Pcting [HIGH] for [F\PA\b MODE]� (→ page 105)
Color tone or hue \Pi\f 
unu\fual • 
Check if an appropriate color i\f \felected in [WALL COLOR CORRECTIO\b]� If \fo, \felect an appropriate option� 
(→ page 98)
•  Adju\ft [TI\bT] in [PI\PCTURE]� (→ page 90)
Image i\fn’t \fquare \Pto 
the \fcreen • 
Repo\fition the proj\Pector to improve it\P\f angle to the \fcree\Pn� (→ page 17)
•  U\fe the Key\ftone cor\Prection function to\P correct the trapez\Poid di\ftortion� (→ page 22)
Picture i\f blurred • Adju\ft the focu\f� (→ page 19)
•  Repo\fition the proj\Pector to improve it\P\f angle to the \fcree\Pn� (→ page 17)
•  En\fure  that  the  di\ftance  between  the  projector  and  \fcreen  i\f  within  the  adju\ftment  range  of  the  len\f � 
(→ page 176)
•  Ha\f the len\f been \fh\Pifted by an amount\P exceeding the guar\Panteed range? (→ page 180)
•  Conden\fation may form on the len\f if the projector i\f cold, brought into a warm place and i\f then turned on� 
Should thi\f happen,\P let the projector \P\ftand until there i\P\f no conden\fation on\P the len\f� 
						

							191
9. A\f\fendix
Flicker appear\f on \P
\fcreen•
 Set  [FA\b  MODE]  to  other  than  [HIGH  ALTITUDE]  mode  when  u\fing  the  projector  at  altitude\f  approximately  5500 
feet/1600 meter\f or lower � U\fing the projector at altitude\f le\f\f than approximately 5500 feet/1600 meter\f and \fetting 
to [HIGH ALTITUDE] can cau\fe the lamp to overcool, cau\fing the image to flicker � Switch [FA\b MODE] to [AUTO] � ( → 
page  105)
Image i\f \fcrolling 
vertically, horizontally 
or both • 
Check  the  computer’\f  re\folution  and  frequency �  Make  \fure  that  the  re\folution  you  are  trying  to  di\fplay  i\f 
\fupported by the pr\Pojector � (→ page 182)
•  Adju\ft the computer\P image manually wi\Pth the Horizontal/\PVertical in the [IMA\PGE OPTIO\bS]� (→ page 92)
Remote control doe\f\P 
not work • 
In\ftall new batteri\Pe\f�(→ page 9)
•  Make \fure there are\P no ob\ftacle\f betwee\Pn you and the proj\Pector �
•  Stand within 22 fe\Pet (7 m) of the pr\Pojector � (→ page 9)
•  To perform computer mou\fe operation\f u\fing the projector’\f remote control, connect the mou\fe receiver to 
the computer � (→ page 30)
Indicator i\f lit or\P 
blinking • 
See the Power/Statu\P\f/Lamp Indicator � (→ page 188)
Cro\f\f color in RGB 
mode • 
Pre\f\f the Auto Set b\Putton on the proje\Pctor cabinet or the\P remote control� (→ page 24)
•  Adju\ft the computer image manually with [FREQUE\bCY]/[PHASE]\P in [IMAGE OPTIO\bS] in the menu� (→ page 
91)
Fo\f	mo\fe	in\bo\fmation	contact	you\f	deale\f. 
						

							192
9. A\f\fendix
If there is no \ficture, or the \ficture is not dis\flayed \ucorrectly.
•	 Powe\f	on	p\focess	\bo\f	the	p\fojecto\f	and	the	PC.
	 Be	su\fe	to	connect	 the	p\fojecto\f	 and	notebook	 PC	while	 the	p\fojecto\f	 is	in	 standby	 mode	and	be\bo\fe	 tu\fning	 on	
the	powe\f	to	the	notebook	PC.
	 In	 most	cases	 the	output	 signal	\b\fom	the	notebook	 PC	is	not	 tu\fned	 on	unless	 connected	 to	the	 p\fojecto\f	 be\bo\fe	
being	powe\fed	up.
NOTE: Y\bu can check the h\briz\bntal frequency \bf the current signal in the pr\bject\br’s menu under Inf\brmati\bn. If it reads “0kHz”, 
this means there i\ys n\b signal being \bu\ytput fr\bm the c\bmput\yer. (→ page 110 \br g\b t\b next step)
•	 Enabling	the	compute\f’s	exte\fnal	display.
	 Displaying	 an	image	 on	the	 notebook	 PC’s	sc\feen	 does	not	necessa\fily	 mean	it	outputs	 a	signal	 to	the	 p\fojecto\f. 	
When	using	a	PC	compatible	laptop,	a	combination	o\b	\bunction	keys	will	enable/disable	the	exte\fnal	display. 	Usu-
ally,	 the	combination	 o\b	the	 “Fn” 	key	 along	 with	one	o\b	the	 12	\bunction	 keys	gets	the	exte\fnal	 display	to	come	 on	
o\f	 o\b\b. 	Fo\f	 example,	 NEC	laptops	 use	Fn	+	F3,	 while	 Dell	laptops	 use	Fn	+	F8	 key	 combinations	 to	toggle	 th\fough	
exte\fnal	display	selections.
•	 Non-standa\fd	signal	output	\b\fom	the	compute\f
	 I\b	 the	output	 signal	\b\fom	a	notebook	 PC	is	not	 an	indust\fy	 standa\fd,	 the	p\fojected	 image	may	not	be	displayed	
co\f\fectly. 	Should	 this	happen,	 deactivate	 the	notebook	 PC’s	LCD	sc\feen	 when	the	p\fojecto\f	 display	is	in	 use. 	Each	
notebook	 PC	has	 a	di\b\be\fent	 way	o\b	deactivate/\feactivate	 the	local	 LCD	sc\feens	 as	desc\fibed	 in	the	 p\fevious	 step.	
Re\be\f	to	you\f	compute\f’s	documentation	\bo\f	detailed	in\bo\fmation.
•	 Image	displayed	is	inco\f\fect	when	using	a	Macintosh
	 When	 using	a	Macintosh	 with	the	p\fojecto\f,	 set	the	 DIPswitch	 o\b	the	 Mac	 adapte\f	 (not	supplied	 with	the	p\fojecto\f)	
acco\fding	to	you\f	\fesolution. 	A\bte\f	setting,	\festa\ft	you\f	Macintosh	\bo\f	the	changes	to	take	a\b\bect.
	 Fo\f 	setting 	display 	modes 	othe\f 	than 	those 	suppo\fted 	by 	you\f 	Macintosh 	and 	the 	p\fojecto\f, 	changing 	the 	DIP 	switch	
on	 a	Mac	 adapte\f	 may	bounce	 an	image	 slightly	 o\f	may	 display	 nothing. 	Should	 this	happen,	 set	the	 DIP	 switch	
to	 the	 13"	 fixed	 mode	 and	then	 \festa\ft	 you\f	Macintosh. 	A\bte\f	 that,	\festo\fe	 the	DIP	 switches	 to	a	displayable	 mode	
and	then	\festa\ft	the	Macintosh	again.
NOTE: A Vide\b Adapter cable manufactured by Apple C\bmputer is needed f\br a P\bwerB\b\bk which d\bes n\bt ha\fe a mini D-Sub 
15-pin c\bnnect\br.
•	 Mi\f\fo\fing	on	a	Powe\fBook *	 When	using	the	p\fojecto\f	with	a	Macintosh	Powe\fBook,	output	may	not	be	set	to	1024	×	768	unless	 “mi\f\fo\fing”	
is	o\b\b	on	you\f	Powe\fBook. 	Re\be\f	to	owne\f’s	manual	supplied	with	you\f	Macintosh	compute\f	\bo\f	mi\f\fo\fing.
•	 Folde\fs	o\f	icons	a\fe	hidden	on	the	Macintosh	sc\feen
	 Folde\fs	 o\f	icons	 may	not	be	seen	 on	the	 sc\feen. 	Should	 this	happen,	 select	[View]	 →	[A\f\fange	 By]	\b\fom	 the	Apple	
menu	and	a\f\fange	icons. 
						

							193
9. A\f\fendix
7 PC Control Codes and Ca\ble \uConnection
PC Control Codes
Functi\fnC\fmmandRetu\bn
Power On #PO\b[CR]=PO\b[CR]
Power Off #PD\b[CR]=PD\b[CR]
Input Select Comput\Per 1 #I\bP:1[CR]=I\bP:1[CR]
Input Select Comput\Per 2 #I\bP:3[CR]=I\bP:3[CR]
Input Select Comput\Per 3 #I\bP:4[CR]=I\bP:4[CR]
Input Select HDMI #I\bP:5[CR]=I\bP:5[CR]
Input Select Di\fplay\PPort #I\bP:6[CR]=I\bP:6[CR]
Input Select Video #I\bP:9[CR]=I\bP:9[CR]
Input Select S-vide\Po #I\bP:10[CR]=I\bP:10[CR]
Input Select Viewer\P #I\bP:13[CR]=I\bP:13[CR]
Input Select \betwor\Pk #I\bP:12[CR]=I\bP:12[CR]
NOTE:
• D\b n\bt lea\fe a space\y between character\ys. Enter the chara\ycters c\bntinu\busly.
•  Return: Reply this \ystring \bf character\ys when the c\bmmand \yis accepted success\yfully.
•  [CR] represents the\y CR c\bde.
•  C\bntact y\bur l\bcal d\yealer f\br a full li\yst \bf the PC C\bntr\bl\y C\bdes if needed.
Ca\ble Connection
Communication	P\fotocol
Baud rate  ������������������\P������������������\P����� 9600 bp\f
Data length  ������������������\P������������������\P�� 8 bit\f
Parity  ������������������\P������������������\P����������� \bo parity
Stop bit  ������������������\P������������������\P�������� One bit
X on/off  ������������������\P������������������\P�������� \bone
Communication\f proce\Pdure �������������Full duplex
NOTE: Depending \bn t\yhe equipment, a l\bw\yer baud rate may be\y rec\bmmended f\br l\bn\yg cable runs. 
						

							194
9. A\f\fendix
PC Control Connector (D-SU\uB 9P)
NOTE 1: Pins 1, 4,\y 6 and 9 are n\b use\yd.
NOTE 2: Jumper “Req\yuest t\b Send” and “\yClear t\b Send” t\bget\yher \bn b\bth ends \bf \ythe cable t\b simpli\yfy cable c\bnnecti\bn.\y
NOTE 3: F\br l\bng cab\yle runs it is rec\bm\ymended t\b set c\bmmu\ynicati\bn speed with\yin pr\bject\br menus t\y\b 9600 bps.
1 5
2 4 3
6 7 9
8
To GND of PC To RxD of PC
To TxD of PC
To RTS of PC
To CTS of PC 
						

							© 2011 Ricoh Co., Ltd. 
						

							User’s Manual
ENUSY013-6220A
ENGB