Panasonic Kx Taw848 Feature Manual

							1.19 Voice Mail Features
Feature Guide 131
[Example of VPS Configuration]
VM (DPT) Group Assignment
The VPS is connected to the APT or hybrid ports of the PBX. These extension ports, as well 
as VM (DPT) group settings, must be configured through system programming to allow DPT 
(Digital) Integration, as shown in the following programming examples, Extension Port and 
VM (DPT) Group. 
Note that every port in a VM (DPT) group must be connected to either the same HLC or PLC 
card, or to the preinstalled hybrid ports.
VM (DTMF) Group Assignment
The VPS is connected to the SLT ports of the PBX. These extension ports, as well as VM 
(DTMF) group settings, must be configured through system programming to allow DTMF 
Integration, as shown in the following programming examples, Extension Port and VM 
(DTMF) Group.
[Programming Example: Extension Port]
[Programming Example: VM (DPT) Group]
PBX
Hybrid 
PortHybrid 
PortHybrid 
PortHybrid 
PortHybrid 
Port
VPS
(DPT [Digital] Integration)
VM (DPT) Group
Floating extn. no. 100
Extn.101 Extn.102 Extn.103 Extn.104SLT 
PortSLT 
PortSLT 
PortSLT 
Port
VPS
(DTMF Integration)
VM (DTMF) Group
Floating extn. no. 200
Extn.201 Extn.202 Extn.203 Extn.204SLT 
Port
PT PropertySlot
1
1
 
4
4
 
5
5Port
1
2
 
1
2
 
1
2Extn. No.
101
102
 
201
202
 
301
302Type*1
VM (DPT)
VM (DPT)
 
Not assignable
Not assignable
 Not assignable
Not assignable
Port No.
of VPS
1
2
 
Not assignable
Not assignable
 Not assignable
Not assignable
Port Type
S-Hybrid
S-Hybrid
 
SLT
SLT
 
SLT
SLT
VM (DPT) Group
VM (DTMF) Group 1
VM (DTMF) Group 2
Floating Extension No.*2
100Group Name
Company A 
						

							1.19 Voice Mail Features
132 Feature Guide
[Programming Example: VM (DTMF) Group]
Incoming Calls to a VM Group
A VPS can receive calls through either the floating extension number assigned to one of its VM 
groups, or through one of the VM group’s extension ports.
When calls are directed to a floating extension number assigned to a VM group, calls will hunt 
for an available extension port beginning with the lowest numbered extension port assigned to 
the group.
Conditions
During typical use, the PBX should be configured through system programming to use a 
floating extension number assigned to a VM group for all VPS-related features. In the 
event that settings such as Call Forwarding (FWD) or Do Not Disturb (DND) are set for any 
of these ports (  1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)), they are 
disregarded.
An extension port assigned to a VM group can be called (or have calls directed to it) 
directly using the port’s extension number. In this case, features such as FWD or DND can 
be enabled for the extension port and will function.
When all extension ports assigned to a VM group are busy, additional calls to the group 
will be handled according to the Call Waiting on VM Group setting (enable or 
disable) made through system programming.
a)If enabled, callers will hear a ringback tone while waiting for a VPS port to become 
available. To prevent call waiting tones from interrupting VM operation, call waiting 
tones are not sent to the VPS.
b)If disabled, the calls will be redirected via Intercept Routing to the destination 
assigned to the CO line group carrying the call. (  1.1.1.4 Intercept Routing)
Feature Guide References
1.19.2 Voice Mail DPT (Digital) Integration
1.19.3 Voice Mail DTMF Integration
1.19.2 Voice Mail DPT (Digital) Integration
Description
A Panasonic Voice Processing System (VPS) which supports DPT (Digital) Integration can 
provide countless features and conveniences that are unachievable using traditional voice mail 
systems which rely on DTMF Integration.
*1 Terminal Device Assignment [601]*2 VM Group Floating Extension Number [660]
VM (DTMF)
Group No.
1
2Group
Name
Company B
Company CService
Mode
AA
VM Floating
Extension
No.
200
300
1
201
3012
202
3023
203
303 Extension No. of
Port Connected to
VPS Port 
						

							1.19 Voice Mail Features
Feature Guide 133
Many of these features are explained below. For more information, refer to the Installation 
Manual supplied with your Panasonic VPS.
Basic Features
Voice Mail Service
Allows callers to leave voice messages for specific parties, such as an extension user or an 
incoming call distribution (ICD) group. Extension users can listen to messages left in their 
mailboxes at their convenience.
Automated Attendant (AA) Service
The VPS answers calls and directs callers to dial a number in order to connect themselves to 
the desired party. (Enter the extension number of the desired party.)
Advanced Features
1.
Automatic Configuration—Quick Setup
The PBX shares information with the VPS during setup which allows the VPS to 
automatically create the appropriate mailboxes for all extension numbers and floating 
extension numbers of ICD groups within the PBX.
2.FWD to a Mailbox of the VPS
An extension user can set his or her calls to be forwarded to the VPS. (  1.3.1.2 Call 
Forwarding (FWD)) When a call is received at the extension, the PBX sends the 
extension’s mailbox number to the VPS and the VPS can answer the call with an outgoing 
message (OGM) (Hi, I’m out of the office today...). 
3.Intercept Routing to a Mailbox of the VPS
CO line calls can be programmed to be automatically redirected to an extension user’s 
mailbox when the extension user does not or cannot answer them. (  1.1.1.4 Intercept 
Routing) The VPS can answer the call with an OGM (I can’t take your call now...) and 
callers can leave messages in the mailbox. In order to use this feature, a floating extension 
number used by the VPS must be assigned as the intercept destination for the original 
destination (extension, ICD group, etc.) which received the call, and Intercept to 
Mailbox must be enabled through system programming.
4.Transferring to a Mailbox of the VPS
Extension users can transfer calls to a mailbox, after which callers can leave a message 
for the desired party. (  1.11.1 Call Transfer) While answering a call, the extension user 
simply presses the Voice Mail (VM) Transfer button and enters the extension number of 
the party the caller wishes to leave a message for. The VPS will answer the transferred 
call and record a message.
VM Transfer Button
In order to use this feature, the extension user must use a flexible button customized as 
the VM Transfer button. A floating extension number of a VM group must be assigned to 
the button when creating it.
5.Transfer Recall to a Mailbox of the VPS
When a call is directed to an extension via the VPS’s AA service but is not answered within 
a preprogrammed amount of time (  Transfer Recall Time [201]), the PBX can transfer 
the call to the extension’s mailbox. The VPS can answer the call with an OGM (I can’t take 
your call now...) and the caller can leave a message. In order to use this feature, 
Transfer Recall to Mailbox must be enabled through system programming. 
						

							1.19 Voice Mail Features
134 Feature Guide
6.Listening to Recorded Messages (Direct Mailbox Access)
After the VPS records a message, it will light the appropriate lamp or button on the 
extension for which the message was intended, to indicate there is a new message. (  
1.17.1 Message Waiting) The extension user can play the message back simply by 
pressing the button used for mailbox access; he or she does not need to enter a mailbox 
number. This button may be the MESSAGE button, depending on the proprietary 
telephone (PT) being used, or a One-touch Dialing button assigned to dial a floating 
extension number of a VM group. (  1.6.1.2 One-touch Dialing)
An extension user can, at any time, play back any messages in his or her mailbox, 
including old messages. The user simply dials a floating extension number used by the 
VM (DPT) group from his or her extension. (Direct Mailbox Access) A mailbox number 
does not need to be dialed. This feature is enabled or disabled according to the Class of 
Service (COS) assigned to the mailbox through VPS programming.
7.VPS CO Line Service & Automatic Time Mode Notification*
Multiple tenants can share a single VPS; a dedicated VPS port for each tenant is not 
required. This is possible because when CO line calls are directed or redirected to a VM 
(DPT) group, the PBX sends information to the VPS which determines the OGM that is 
heard by callers. (Thank you for calling Company A, Thank you for calling Company B, 
etc.)
If an incoming CO line call is directed via DIL distribution to a VM (DPT) group, the PBX 
sends to the VPS the corresponding information that is assigned in the DIL Table, namely, 
the VPS trunk (CO line) group number and the tenant number. (  1.1.1.2 Direct In Line 
(DIL))
This information is used to send the appropriate OGM to the caller for the current time 
mode (  2.2.4 Time Service), and is programmable for each CO line in the DIL Table.
[Example]
In order for callers to hear the correct OGM for the current time mode, the DIL Table of the 
PBX must be programmed to match the settings of the VPS.
[Programming Example]
Each CO line can be assigned a VPS trunk (CO line) group number as well as a tenant 
number. * The software contained in the VPS may need to be updated before this feature can be 
used.
Port No. 
(CO Line No.)
01
02Day
105
102Lunch
100
100Night
100
100 Break
105
102
DIL DestinationVPS Trunk (CO 
Line) Group No.Tenant No.
1
21
2 
						

							1.19 Voice Mail Features
Feature Guide 135
[Programming Example: Trunk (CO Line) Group Assignment for VPS]
These settings are made on the VPS. The trunk (CO line) group number should 
correspond to the number programmed in the PBX’s DIL Table.
In this example:
A customer dials the telephone number for Company A.
The call is received on CO line 01 and is handled by DIL distribution according to system 
programming. (Refer to the above system programming example, DIL Table.) The tenant 
number programmed for CO line 01 determines that the current time mode is Day (not 
shown here), and the call is therefore directed to extension 105.
If extension 105 does not answer the call, the call is redirected to extension 100 via 
Intercept Routing (not shown here), which is a floating extension number assigned to a VM 
(DPT) group. When the PBX redirects the call to the VPS, it also sends the VPS trunk (CO 
line) group number and tenant number as programmed in the DIL Table.
The VPS answers the call with the greeting message assigned to the trunk (CO line) group 
1 
2 
3
4
        
5
 
6
7 Day
Lunch
Break
Night
Day
Lunch
Break
Trunk (CO Line) 
Group No.Company Greeting No.
1
2
PBX
Tenant 1
(Company A)Tenant 2(Company B)
CO Line Call
Extn. 105 Extn. 102
VPS(Floating Extn. No. 100)
Intercept CO Line Call
Sends the following information:
 · VPS Trunk (CO Line) Group: 1
 · Time mode: Day
Sends the following information:
 · VPS Trunk (CO Line) Group: 2
 · Time mode: Lunch
Received on
CO line 01Received on
CO line 02 
						

							1.19 Voice Mail Features
136 Feature Guide
number and current time mode, Company Greeting Number 1. (Refer to the above system 
programming example, Trunk (CO Line) Group Assignment for VPS.) 
A customer dials the telephone number for Company B.
The call is received on CO line 02 and is handled by DIL distribution according to system 
programming. (Refer to the above system programming example, DIL Table.) The tenant 
number programmed for CO line 02 determines that the current time mode is Lunch (not 
shown here). The call is therefore directed to extension 100, which is a floating extension 
number assigned to a VM (DPT) group. 
When the PBX directs the call to the VPS, it also sends the VPS trunk (CO line) group 
number and tenant number as programmed in the DIL Table.
The VPS answers the call with the greeting message assigned to the trunk (CO line) group 
number and current time mode, Company Greeting Number 6. (Refer to the above system 
programming example, Trunk (CO Line) Group Assignment for VPS.)
8.Caller ID Information
If the PBX receives Caller ID information (caller’s name and telephone number) when 
receiving a CO line call, the PBX sends this information to the VPS. This information can 
be used to play specific OGMs to specific callers, or announce the name of the calling 
party when listening to recorded messages.
9.Paging by the VPS
The VPS can page a called party. (  1.14.1 Paging) If the names of staff members have 
been previously recorded into the VPS, the VPS can announce, I have a call for (name of 
staff member). If Caller ID information is received by the PBX, and if the name of a caller 
has been previously recorded, the VPS can also announce the name of the caller.
10.Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to 
the VPS. This allows the VPS to quickly handle the call, playing the appropriate OGM for 
the caller.
11.Live Call Screening (LCS)
Similar to a conventional home answering machine, LCS allows a proprietary telephone 
(PT) or portable station (PS) user to monitor his or her own mailbox as a caller is leaving 
a message and, if desired, answer the call simply by pressing the LCS button.
PT users can choose one of two ways to perform LCS, through personal programming 
(Live Call Screening Mode Set):
Hands-free mode: The user can screen the call automatically through the built-in 
speaker.
Private mode: The user will hear an alarm tone when a message is being recorded in his 
or her mailbox. To screen the call, the user goes off-hook with the handset, MONITOR 
button, or SP-PHONE button.
Note
Only Private mode is available for PS users. When using LCS, PS users cannot 
monitor a call through the speakerphone.
LCS Button
Any flexible button can be customized as the LCS button. Once LCS is turned on, it will 
stay on until turned off, therefore extension users may wish to turn LCS off when they are 
away from their desks to prevent others from screening their calls.
12.Two-way Recording into the VPS
PT users can record their own telephone conversations. These recordings can be stored 
in the PT user’s own mailbox (Two-way Record) or in another user’s mailbox (Two-way 
Transfer), depending on which button the user presses to begin recording.  
						

							1.19 Voice Mail Features
Feature Guide 137
Two-way Record/Two-way Transfer Button
A flexible button can be customized as the Two-way Record or the Two-way Transfer 
button.
If an extension number is assigned when creating the Two-way Transfer button, 
conversations will be recorded into that extension’s mailbox by simply pressing this button 
(One-touch Two-way Transfer Button).
Note
When you record Two-way telephone conversations, you should inform the other 
party that the conversation is being recorded.
13.Time Synchronization*
The VPS can automatically adjust its clock if the date and time settings of the PBX are 
adjusted. For example, if the PBX is programmed to automatically adjust to Daylight 
Saving Time, the VPS will adjust its clock as well. (  2.3.4 Automatic Time Adjustment)
14.Remote Call Forwarding Set*
While accessing the VPS from an extension or a remote location, a PBX user can set his 
or her calls to be forwarded, as well as select the destination of the forwarded calls.
Calls can be forwarded to an outside party provided this feature is enabled through system 
programming (  Call Forwarding to CO Line [504]).
Conditions
[Live Call Screening (LCS)]
To prevent the unauthorized screening of calls, it is recommended that extension users 
who use LCS assign an extension personal identification number (PIN). This PIN will be 
required when setting LCS. (  1.22.1 Extension Personal Identification Number (PIN))
If an extension user is screening a call and then goes off-hook to answer it, the VPS will 
either stop or continue recording the message, according to personal programming (LCS 
Mode Set [After Answering]).
If a single line telephone (SLT) is connected in parallel to a PT, and if LCS is activated for 
the PT in Private mode, both the PT and SLT can be used to screen calls while in idle 
status. The SLT will ring to indicate a message is being recorded. The call can be screened 
with the SLT by going off-hook. To intercept the call, press Flash/Recall button or flash the 
hookswitch. (  1.10.8 Paralleled Telephone)
When using a PS that is in Wireless XDP Parallel Mode, LCS can be turned on or off from 
the wired telephone only. Turning LCS on or off on the PS has no effect. (  1.20.3 
Wireless XDP Parallel Mode)
[Two-way Recording into the VPS]
If all ports of the VPS are busy when a user tries to record a conversation:
a)The user hears an alarm tone when pressing the Two-way Record or the One-touch 
Two-way Transfer button.
b)The user hears an alarm tone after pressing the Two-way Transfer Button followed by 
an extension number. * The software contained in the VPS may need to be updated before this feature can be 
used.
* The software contained in the VPS may need to be updated before this feature can be 
used. 
						

							1.19 Voice Mail Features
138 Feature Guide
Feature Guide References
1.18.2 Flexible Buttons
1.19.1 Voice Mail (VM) Group
User Manual References
User Manual
1.9.3 Voice Processing System
3.1.2 Settings on the Programming Mode
3.2.2 Manager Programming
1.19.3 Voice Mail DTMF Integration
Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer 
can provide Voice Mail (VM) and Automated Attendant (AA) services when connected to the 
SLT ports of this PBX.
Connecting a VPS to the PBX via SLT ports is called DTMF Integration because the VPS and 
PBX communicate with each other by sending analog DTMF tones. For more information, refer 
to the documentation provided with your VPS.
1.Voice Mail (VM) Service
Allows callers to leave voice messages for specific parties, such as an extension user or 
an incoming call distribution (ICD) group. Extension users can then listen to the messages 
left in their mailboxes at their convenience.
2.Automated Attendant (AA) Service
Allows your VPS to answer calls and direct callers to dial a number in order to connect 
themselves to the desired party. (Enter the extension number of the desired party.)
VM Service
1.
Accessing a Mailbox
There are two methods in which a call can reach an extension’s mailbox. In the first 
method, the caller must dial a mailbox number. In the second method, the PBX sends 
DTMF tones to the VPS to indicate which mailbox should be accessed (Follow on ID).
Method 1:
1.An incoming CO line call is directed to a VM (DTMF) group.
2.The caller listens to an outgoing message (OGM) which directs the caller to dial a 
mailbox number. (Press 101 to leave a message for Sales. Press 102 to leave a 
message for Support.)
3.The caller dials a mailbox number and then hears the called party’s personal greeting. 
(Please leave a message for our Sales team.)
4.The caller leaves a message and hangs up.
Method 2 (Follow on ID):
1.An incoming CO line call is directed to an extension or ICD group.
2.The PBX redirects the call to a mailbox via: 
						

							1.19 Voice Mail Features
Feature Guide 139
a)Call Forwarding (FWD)
b)Intercept Routing
c)Call Transfer
The PBX sends the appropriate DTMF tones to the VPS so that the caller does not 
need to dial a mailbox number.
3.The caller hears the called party’s personal greeting. (Please leave a message for 
our Sales team.)
4.The caller leaves a message and hangs up.
2.Transferring to a Mailbox
Extension users can transfer calls to a mailbox, after which callers can leave a message 
for the desired par ty. While answering a call, the extension user simply presses the Voice 
Mail (VM) Transfer button and enters the extension number of the party the caller wishes 
to leave a message for. The VPS will answer the transferred call and record a message.
VM Transfer Button
In order to use this feature, the extension user must use a flexible button customized as 
the VM Transfer button. A floating extension number of a VM group must be assigned to 
the button when creating it.
3.Listening to Recorded Messages
After your VPS records a message, it will light the appropriate lamp or button on the 
extension for which the message was intended, to indicate there is a new message. (  
1.17.1 Message Waiting) The extension user can play the message back simply by 
pressing the button used for mailbox access. Depending on the proprietary telephone (PT) 
being used, this button may be the MESSAGE button, or a One-touch Dialing button 
assigned to dial a floating extension number of a VM group, the user’s mailbox number, 
and other DTMF commands. (  1.6.1.2 One-touch Dialing) When the button is pressed, 
the PBX calls the floating extension number assigned to the appropriate VM group, then 
sends DTMF tones to the VPS to indicate the extension’s mailbox number.
Whether the PBX turns off the message indication lamp after the button is pressed, or your 
VPS turns off the lamp after all new messages in the mailbox are played, is selectable by 
through system programming.
An extension user can also, at any time, play back any messages in his or her mailbox, 
including old messages, however this is not available as a one-touch operation with the 
MESSAGE button. The user must dial a floating extension number of a VM group, his or 
her mailbox number, and other DTMF commands manually, or customize a One-touch 
Dialing button. 
AA Service
A VPS can also be used as an automated attendant. When a call is directed to a port of your 
VPS which is in AA service mode, the caller will hear an OGM. After or while listening to the 
OGM, the caller may dial an extension number as directed. (Enter the extension number of 
the desired party.)
If the VPS transfers a call via the AA service, the PBX will inform the VPS of the status of the 
called party using a preprogrammed DTMF status signal so that the VPS will know the status 
without needing to listen to system tones, such as a busy tone or ringback tone. This enables 
the VPS to quickly play an appropriate OGM to the caller. (I’m handling another call now..., 
I’m away from my desk now..., etc.)
The default DTMF status signals sent by the PBX are explained below. Change the DTMF 
status signals through system programming to match the settings of your VPS. 
						

							1.19 Voice Mail Features
140 Feature Guide
[DTMF Status Signals]
System Programming
The service mode for each VM (DTMF) group and various DTMF settings must be 
programmed through system programming to match the settings of your VPS. If the settings of 
the PBX and your VPS do not agree, the VPS will not perform as expected.
1.Service Mode Assignment
Through system programming, assign a service mode (VM or AA) to each VM (DTMF) 
group to match the settings of your VPS.
2.DTMF Status Signal Assignment
When using AA service, the PBX will communicate with your VPS by sending DTMF tones 
to indicate the status of PBX extensions. Assign these DTMF status signals through PBX 
system programming to match the settings of your VPS. 
3.DTMF Command Assignment
The PBX also sends DTMF tones to your VPS to command the VPS to play or record 
messages, or to switch between VM and AA service modes. Assign these DTMF 
commands through PBX system programming to match the settings of your VPS.
4.Redirecting Calls to the VPS via FWD or Intercept Routing
When a call is redirected to the VPS via FWD or Intercept Routing it will be redirected to 
either the VM service or the AA service of your VPS, based on system programming. This 
allows a caller to, for example, be connected to an extension via AA service, then be 
connected to that extension’s mailbox if the extension does not answer. Status ConditionDefault DTMF 
Status Signal
Ringback Tone The PBX is ringing the corresponding extension. 1
Busy Tone The called extension is busy. 2
Reorder Tone The dialed number is invalid. 3
DND Tone The called extension has set Do Not Disturb 
(DND). (  1.3.1.3 Do Not Disturb (DND))4
Answer The called extension has answered the call. 5
Confirm The PBX confirms that a feature (such as 
Message Waiting) has been set or canceled on 
the extension.9
Disconnect The caller has hung up. #9
FWD to VM 
Ringback ToneThe called extension has set FWD to VPS and 
the PBX is calling another port of the VPS.6
FWD to VM Busy 
ToneThe called extension has set FWD to VPS and all 
ports of the VPS are busy.7
FWD to Extension 
Ringback ToneThe PBX is calling an extension other than the 
one dialed, most likely because the called 
extension has set its calls to be forwarded to 
another extension or because it is a member of 
an idle extension hunting group. (  1.2.1 Idle 
Extension Hunting)8