Panasonic Kx Taw848 Feature Manual

							Thank you for purchasing a Panasonic Advanced Hybrid & Wireless PBX.
Please read this manual carefully before using this product and save this manual for
future use.
KX-TAW848: Version  1.1Model No.   
KX-TAW848
Advanced Hybrid & Wireless PBX
Feature Guide 
						

							2 Feature Guide
Introduction
About the Feature Guide
The Feature Guide is designed to serve as an overall reference describing the features of the 
Panasonic Advanced Hybrid & Wireless PBX. It explains what the PBX can do, as well as how 
to obtain the most of its many features and facilities.
The Feature Guide is divided into the following sections:
Section 1 Call Handling Features
Describes the call handling features of the PBX.
Section 2 System Configuration and Administration Features
Describes the features which allow the PBX to be configured and administered to suit the 
needs of its users.
Section 3 Programming Instructions
Serves as an overall system programming reference for the PBX.
Section 4 KX-TAW848 Maintenance Console Operating Instructions
Serves as reference operating instructions when using the Panasonic KX-TAW848 
Maintenance Console software to program the PBX. 
Section 5 Appendix
Provides tables which describe the resource capacity of the PBX, as well as its different tones 
and ring tones. Abbreviations used frequently throughout the Feature Guide are also briefly 
explained here.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Guide
Installation Manual References
The Advanced Hybrid & Wireless PBX Installation Manual provides instructions detailing the 
installation and maintenance of the PBX. Sections from the Installation Manual are listed 
throughout the Feature Guide for your reference.
Feature Guide References
Related sections of the Feature Guide are listed for your reference.
User Manual References
The Advanced Hybrid & Wireless PBX User Manual describes how users can access 
commonly used PBX features and functions with their proprietary telephones (PTs), single line 
telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the User 
Manual are listed throughout the Feature Guide for your reference. 
						

							Feature Guide 3
PT Programming References
Commonly used settings can be programmed using a display PT (  2.3.2 PT Programming). 
These PT programming items are noted throughout the Feature Guide for your reference by 
title and program number.
The following is an example of a PT Programming reference:
Idle extensions are automatically searched for according to a preprogrammed hunting 
type (  Idle Extension Hunting Type [680]).
Notes
• Certain PTs, features, and optional service cards are not available in some areas. Consult 
your dealer for more information.
 Every system programming setting can be accessed using a PC and the Panasonic KX-
TAW848 Maintenance Console software (  2.3.1 PC Programming). For programming 
details, refer to the on-line help which is installed along with KX-TAW848 Maintenance 
Console (  3.2.1 Installing and Starting KX-TAW848 Maintenance Console).
Trademarks
 Microsoft and Windows are either registered trademarks or trademarks of Microsoft 
Corporation in the United States and/or other countries.
 Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its 
subsidiaries in the United States and other countries.
 All other trademarks identified herein are the property of their respective owners.
 Screen shots reprinted with permission from Microsoft Corporation.
Password Security
To maintain system security, a password is required to perform system programming. To avoid 
unauthorized access and possible fraudulent dialing, do not disclose the password.
Warning to the Administrator regarding the system password
1.Please inform the customer of the importance of the password and the possible 
dangers.
2.To avoid unauthorized access and possible fraudulent dialing, maintain the secrecy 
of the password.
3.Please change the password periodically.
4.We strongly recommend that a password of 10 digits or 10 characters including digits 
is used for maximum protection against unauthorized access.
5.If the system password is forgotten, you can examine a backup of the system 
programming to recall it.
 If you have a backup of the system data, you can find the password by loading 
the backup system data into a PC and check the password using the 
programming tool. For more information regarding the backing up of system data, 
refer to Section 3.3.4 PBX Maintenance in the Installation Manual.
 If you do not have a backup of the system data, you have to reset the PBX to its 
factory defaults and reprogram it, therefore, we recommend maintaining a 
backup of the system data. 
						

							4 Feature Guide
Feature Highlights
Voice Mail Features
A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM) 
and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) 
Integration can be connected to the PBX effortlessly and with minimal setup required. 
Conventional DTMF (analog) voice mail systems, including those from other manufacturers, 
are also supported.
(  1.19.1 Voice Mail (VM) Group)
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to PBX features and 
call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with 
a wired telephone, allowing extension users to use their PSs when they are away from their 
desks to answer or make calls as if they were using their wired telephones.
(  1.20 Portable Station (PS) Features) 
						

							Feature Guide 5
Table of Contents
1 Call Handling Features ................................................................. 111.1 Incoming Call Features ........................................................................................ 12
1.1.1 Incoming CO Line Call Features ............................................................................. 12
1.1.1.1 Incoming CO Line Call Features—OVERVIEW ................................................................................... 12
1.1.1.2 Direct In Line (DIL) ............................................................................................................................... 14
1.1.1.3 Calling Line Identification (CLI) Distribution ......................................................................................... 15
1.1.1.4 Intercept Routing.................................................................................................................................. 16
1.1.1.5 Intercept Routing—No Destination ...................................................................................................... 18
1.1.2 Internal Call Features ..............................................................................................191.1.2.1 Internal Call Features—OVERVIEW .................................................................................................... 19
1.1.2.2 Internal Call Block ................................................................................................................................ 20
1.1.3 Incoming Call Indication Features ........................................................................... 211.1.3.1 Incoming Call Indication Features—OVERVIEW ................................................................................. 21
1.1.3.2 Ring Tone Pattern Selection ................................................................................................................ 21
1.1.3.3 Call Waiting .......................................................................................................................................... 22
1.2 Receiving Group Features ................................................................................... 24
1.2.1 Idle Extension Hunting ............................................................................................ 24
1.2.2 Incoming Call Distribution (ICD) Group Features....................................................25
1.2.2.1 Incoming Call Distribution (ICD) Group Features—OVERVIEW .......................................................... 25
1.2.2.2 Group Call Distribution ......................................................................................................................... 29
1.2.2.3 Queuing Feature .................................................................................................................................. 32
1.2.2.4 VIP Call ................................................................................................................................................ 34
1.2.2.5 Overflow Feature.................................................................................................................................. 35
1.2.2.6 Log-in/Log-out ...................................................................................................................................... 36
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features .................................... 39
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)........................................................ 39
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW .............................................................. 39
1.3.1.2 Call Forwarding (FWD) ........................................................................................................................ 41
1.3.1.3 Do Not Disturb (DND) .......................................................................................................................... 45
1.4 Answering Features ..............................................................................................46
1.4.1 Answering Features ................................................................................................ 46
1.4.1.1 Answering Features—OVERVIEW ...................................................................................................... 46
1.4.1.2 Line Preference—Incoming ................................................................................................................. 46
1.4.1.3 Call Pickup ........................................................................................................................................... 47
1.4.1.4 Hands-free Answerback ....................................................................................................................... 48
1.5 Making Call Features ............................................................................................ 50
1.5.1 Predialing ................................................................................................................50
1.5.2 Automatic Extension Release .................................................................................50
1.5.3 Intercom Call ........................................................................................................... 51
1.5.4 CO Line Call Features............................................................................................. 52
1.5.4.1 CO Line Call Features—OVERVIEW ................................................................................................... 52
1.5.4.2 Emergency Call.................................................................................................................................... 52
1.5.4.3 Account Code Entry ............................................................................................................................. 53
1.5.4.4 Dial Type Selection .............................................................................................................................. 54
1.5.4.5 Pause Insertion .................................................................................................................................... 54
1.5.4.6 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ....................... 55
1.5.4.7 Special Carrier Access Code ............................................................................................................... 56
1.5.5 Seizing a Line Features .......................................................................................... 561.5.5.1 Seizing a Line Features—OVERVIEW................................................................................................. 56
1.5.5.2 Line Preference—Outgoing ................................................................................................................. 57
1.5.5.3 CO Line Access ................................................................................................................................... 58
1.6 Memory Dialing Features ..................................................................................... 60 
						

							6 Feature Guide
1.6.1 Memory Dialing Features ....................................................................................... 601.6.1.1 Memory Dialing Features—OVERVIEW .............................................................................................. 60
1.6.1.2 One-touch Dialing ................................................................................................................................ 61
1.6.1.3 Last Number Redial ............................................................................................................................. 62
1.6.1.4 Speed Dialing—Personal/System ........................................................................................................ 62
1.6.1.5 Quick Dialing ........................................................................................................................................ 63
1.6.1.6 Hot Line ................................................................................................................................................ 64
1.7 Busy Line/Busy Party Features .......................................................................... 65
1.7.1 Automatic Callback Busy (Camp-on)...................................................................... 65
1.7.2 Executive Busy Override ........................................................................................ 65
1.7.3 Call Monitor ............................................................................................................ 66
1.7.4 Call Waiting Tone.................................................................................................... 67
1.8 Toll Restriction (TRS) Features ........................................................................... 68
1.8.1 Toll Restriction (TRS) ............................................................................................. 68
1.8.2 Extension Lock ....................................................................................................... 72
1.8.3 Dial Tone Transfer................................................................................................... 73
1.8.4 Walking COS .......................................................................................................... 73
1.8.5 Verified Code Entry ................................................................................................ 74
1.9 Automatic Route Selection (ARS) Features ....................................................... 77
1.9.1 Automatic Route Selection (ARS) .......................................................................... 77
1.10 Conversation Features......................................................................................... 83
1.10.1 Hands-free Operation ............................................................................................. 83
1.10.2 Mute ....................................................................................................................... 83
1.10.3 Headset Operation ................................................................................................. 83
1.10.4 Data Line Security .................................................................................................. 84
1.10.5 Flash/Recall/Terminate ........................................................................................... 84
1.10.6 External Feature Access (EFA) .............................................................................. 85
1.10.7 CO Line Call Limitation........................................................................................... 86
1.10.8 Paralleled Telephone .............................................................................................. 87
1.10.9 Calling Par ty Control (CPC) Signal Detection ........................................................ 88
1.11 Transferring Features........................................................................................... 89
1.11.1 Call Transfer ........................................................................................................... 89
1.12 Holding Features .................................................................................................. 91
1.12.1 Call Hold .................................................................................................................91
1.12.2 Call Park .................................................................................................................92
1.12.3 Call Splitting ...........................................................................................................93
1.12.4 Music on Hold......................................................................................................... 94
1.12.5 Consultation Hold ................................................................................................... 95
1.13 Conference Features............................................................................................ 96
1.13.1 Conference Features .............................................................................................. 96
1.13.1.1 Conference Features—OVERVIEW ..................................................................................................... 96
1.13.1.2 Conference........................................................................................................................................... 96
1.13.1.3 Privacy Release ................................................................................................................................... 98
1.14 Paging Features.................................................................................................... 99
1.14.1 Paging ....................................................................................................................99
1.15 Optional Device Features .................................................................................. 101
1.15.1 Doorphone Call .................................................................................................... 101
1.15.2 Door Open ............................................................................................................ 102
1.15.3 Trunk Answer From Any Station (TAFAS) ............................................................. 102
1.15.4 Background Music (BGM) .................................................................................... 103
1.15.5 Outgoing Message (OGM) ................................................................................... 104
1.15.6 Direct Inward System Access (DISA) ................................................................... 105 
						

							Feature Guide 7
1.16 Caller ID Features ............................................................................................... 113
1.16.1 Caller ID ................................................................................................................113
1.16.2 Incoming Call Log ................................................................................................. 117
1.17 Message Features ............................................................................................... 120
1.17.1 Message Waiting................................................................................................... 120
1.17.2 Absent Message ................................................................................................... 121
1.18 Proprietary Telephone (PT) Features ................................................................123
1.18.1 Fixed Buttons ........................................................................................................ 123
1.18.2 Flexible Buttons..................................................................................................... 124
1.18.3 LED Indication....................................................................................................... 127
1.18.4 Display Information ............................................................................................... 129
1.19 Voice Mail Features .............................................................................................130
1.19.1 Voice Mail (VM) Group .......................................................................................... 130
1.19.2 Voice Mail DPT (Digital) Integration ...................................................................... 132
1.19.3 Voice Mail DTMF Integration ................................................................................. 138
1.20 Portable Station (PS) Features .......................................................................... 144
1.20.1 Portable Station (PS) Connection ......................................................................... 144
1.20.2 PS Ring Group ...................................................................................................... 145
1.20.3 Wireless XDP Parallel Mode ................................................................................. 149
1.20.4 PS Directory ..........................................................................................................151
1.20.5 PS Feature Buttons ............................................................................................... 152
1.21 Administrative Information Output Features.................................................... 153
1.21.1 Station Message Detail Recording (SMDR) .......................................................... 153
1.22 Extension Controlling Features ......................................................................... 159
1.22.1 Extension Personal Identification Number (PIN) ...................................................159
1.22.2 Extension Feature Clear ....................................................................................... 160
1.22.3 Walking Extension................................................................................................. 161
1.22.4 Timed Reminder ................................................................................................... 161
1.22.5 Remote Extension Control by User ....................................................................... 162
1.23 Audible Tone Features ........................................................................................ 164
1.23.1 Dial Tone ............................................................................................................... 164
1.23.2 Confirmation Tone ................................................................................................. 165
2 System Configuration and Administration Features ............... 1672.1 System Configuration—Hardware ..................................................................... 168
2.1.1 Extension Por t Configuration ................................................................................ 168
2.2 System Configuration—Software ...................................................................... 169
2.2.1 Class of Service (COS) ......................................................................................... 169
2.2.2 Group .................................................................................................................... 170
2.2.3 Tenant Service ...................................................................................................... 172
2.2.4 Time Service ......................................................................................................... 176
2.2.5 Operator Features ................................................................................................. 180
2.2.6 Manager Features ................................................................................................. 181
2.3 System Data Control ........................................................................................... 184
2.3.1 PC Programming................................................................................................... 184
2.3.2 PT Programming ................................................................................................... 186
2.3.3 Quick Setup...........................................................................................................188
2.3.4 Automatic Time Adjustment .................................................................................. 189
2.3.5 Flexible Numbering/Fixed Numbering ................................................................... 190
2.3.6 Floating Extension ................................................................................................ 194
2.3.7 Software Upgrading .............................................................................................. 195 
						

							8 Feature Guide
2.4 Fault Recovery/Diagnostics .............................................................................. 196
2.4.1 Power Failure Transfer .......................................................................................... 196
2.4.2 Power Failure Restar t ........................................................................................... 196
2.4.3 Local Alarm Information ....................................................................................... 197
3 Programming Instructions.......................................................... 1993.1 Introduction ........................................................................................................ 200
3.1.1 Introduction........................................................................................................... 200
3.2 PC Programming ................................................................................................ 201
3.2.1 Installing and Star ting KX-TAW848 Maintenance Console .................................. 201
3.3 PT Programming ................................................................................................ 205
3.3.1 Programming Instructions .................................................................................... 205
3.3.2 Basic Programming .............................................................................................. 208
3.3.3 System Programming ........................................................................................... 209
3.3.4 Time Programming ............................................................................................... 212
3.3.5 TRS/ARS Programming ....................................................................................... 213
3.3.6 CO Line Programming.......................................................................................... 216
3.3.7 COS Programming ............................................................................................... 219
3.3.8 Extension Programming ....................................................................................... 222
3.3.9 Resource/Interface Programming......................................................................... 227
3.3.10 SMDR & Maintenance Programming ................................................................... 229
3.3.11 Card Programming ............................................................................................... 231
4 KX-TAW848 Maintenance Console Operating Instructions ..... 2334.1 Configuration [1] ................................................................................................ 234
4.1.1 Slot [1-1] ............................................................................................................... 234
4.1.2 Slot [1-1] Extension Card Property....................................................................... 236
4.1.3 Slot [1-1] LCO Card Property ............................................................................... 239
4.1.4 Slot [1-1] DPH Card Property ............................................................................... 245
4.1.5 Slot [1-1] DPH Por t Command ............................................................................. 246
4.1.6 Slot [1-1] Card Command..................................................................................... 247
4.1.7 Portable Station [1-2] ............................................................................................ 248
4.1.8 Option [1-3]........................................................................................................... 251
4.1.9 LCO Port [1-4] ...................................................................................................... 251
4.1.10 LCO Port [1-4] Por t Command ............................................................................. 254
4.1.11 Extension Por t [1-5] .............................................................................................. 254
4.1.12 Extension Por t [1-5] Port Command ..................................................................... 257
4.1.13 Extension Por t [1-5] Port Type View ..................................................................... 258
4.2 System [2] ........................................................................................................... 259
4.2.1 Date & Time/Daylight Saving—Date & Time [2-1-1]............................................. 259
4.2.2 Date & Time / Daylight Saving—Daylight Saving [2-1-2] ...................................... 259
4.2.3 PBX Operator [2-2] ............................................................................................... 260
4.2.4 BGM / Music on Hold [2-3] ................................................................................... 262
4.2.5 Timers & Counters—CO / Extension [2-4-1] ........................................................ 263
4.2.6 Timers & Counters—DISA/DPH/CONF/T. Reminder [2-4-2] ................................ 266
4.2.7 Timers & Counters—Miscellaneous [2-4-3].......................................................... 271
4.2.8 Time Service—Week Table [2-5-1] ....................................................................... 274
4.2.9 Time Service—Holiday Table [2-5-2] .................................................................... 279
4.2.10 Numbering Plan—Extension [2-6-1] ..................................................................... 281
4.2.11 Numbering Plan—Feature [2-6-2] ........................................................................ 282
4.2.12 Numbering Plan—Quick Dialing [2-6-3] ............................................................... 297 
						

							Feature Guide 9
4.2.13 Numbering Plan—B/NA DND Call Feature [2-6-4]................................................ 298
4.2.14 Class of Service—COS Settings [2-7-1] ............................................................... 301
4.2.15 Class of Service—External Call Block [2-7-2] ....................................................... 308
4.2.16 Class of Service—Internal Call Block [2-7-3] ........................................................ 308
4.2.17 Ring Tone Patterns—Call from CO [2-8-1] ............................................................ 309
4.2.18 Ring Tone Patterns—Call from Doorphone [2-8-2] ............................................... 309
4.2.19 Ring Tone Patterns—Call from Others [2-8-3] ...................................................... 310
4.2.20 System Options—Option 1 [2-9-1] ........................................................................ 311
4.2.21 System Options—Option 2 [2-9-2] ........................................................................ 313
4.2.22 System Options—Option 3 [2-9-3] ........................................................................ 316
4.2.23 System Options—Option 4 [2-9-4] ........................................................................ 320
4.2.24 Audio Gain—Paging/MOH [2-10-1] ....................................................................... 322
4.2.25 Extension Caller ID [2-11] ..................................................................................... 323
4.3 Groups [3] ............................................................................................................ 326
4.3.1 Trunk Group—TRG Settings [3-1-1]...................................................................... 326
4.3.2 Trunk Group—Local Access Priority [3-1-2] .......................................................... 330
4.3.3 Extension Group [3-2] ........................................................................................... 330
4.3.4 Call Pickup Group [3-3] ......................................................................................... 331
4.3.5 Paging Group [3-4] ................................................................................................ 333
4.3.6 Incoming Call Distribution Group—Group Settings [3-5-1] ................................... 335
4.3.7 Incoming Call Distribution Group—Member [3-5-2] .............................................. 345
4.3.8 Incoming Call Distribution Group—Queuing Time Table [3-5-3] ........................... 346
4.3.9 Extension Hunting Group [3-6]..............................................................................347
4.3.10 VM(DPT) Group—System Setting [3-7-1] ............................................................. 348
4.3.11 VM(DPT) Group—Unit Setting [3-7-2] .................................................................. 349
4.3.12 VM(DTMF) Group—System Setting [3-8-1] .......................................................... 350
4.3.13 VM(DTMF) Group—Group Setting [3-8-2] ............................................................ 357
4.3.14 PS Ring Group [3-9].............................................................................................. 358
4.4 Extension [4] ....................................................................................................... 360
4.4.1 Wired Extension—Extension Settings [4-1-1] ....................................................... 360
4.4.2 Wired Extension—FWD/DND [4-1-2] .................................................................... 384
4.4.3 Wired Extension—Speed Dial [4-1-3] ................................................................... 386
4.4.4 Wired Extension—Flexible Key [4-1-4].................................................................. 387
4.4.5 Wired Extension—Flexible Key [4-1-4] Flexible Key Data Copy............................ 395
4.4.6 Wired Extension—PF Key [4-1-5] ......................................................................... 395
4.4.7 Portable Station—Extension Settings [4-2-1] ........................................................ 396
4.4.8 Portable Station—FWD/DND [4-2-2]..................................................................... 410
4.4.9 Portable Station—Flexible Key [4-2-3] .................................................................. 413
4.4.10 Portable Station—Flexible Key [4-2-3] Flexible Key Data Copy ............................ 420
4.4.11 DSS Console—Main [4-3-1].................................................................................. 420
4.4.12 DSS Console—Flexible Key [4-3-2] ...................................................................... 421
4.4.13 DSS Console—Flexible Key [4-3-2] Flexible Key Data Copy ................................ 428
4.5 Optional Device [5] .............................................................................................429
4.5.1 Doorphone [5-1] .................................................................................................... 429
4.5.2 External Pager [5-2] .............................................................................................. 431
4.5.3 DISA—System Setting [5-3-1] ..............................................................................431
4.5.4 DISA—Message Setting [5-3-2] ............................................................................ 434
4.6 Feature [6]............................................................................................................ 436
4.6.1 Speed Dialing & Caller ID—Main Table [6-1-1] ..................................................... 436
4.6.2 Speed Dialing & Caller ID—Caller ID Modification [6-1-2] ....................................437 
						

							10 Feature Guide
4.6.3 Emergency Dial [6-2] ............................................................................................ 438
4.6.4 Verified Code [6-3]................................................................................................ 438
4.6.5 Second Dial Tone [6-4] ......................................................................................... 440
4.6.6 Absent Message [6-5] .......................................................................................... 441
4.6.7 Tenant [6-6] .......................................................................................................... 441
4.7 TRS [7] ................................................................................................................. 443
4.7.1 Denied Code [7-1] ................................................................................................ 443
4.7.2 Exception Code [7-2] ............................................................................................ 443
4.7.3 Special Carrier [7-3] ............................................................................................. 444
4.7.4 Miscellaneous [7-4] .............................................................................................. 444
4.8 ARS [8] ................................................................................................................ 446
4.8.1 System Setting [8-1] ............................................................................................. 446
4.8.2 Leading Number [8-2]........................................................................................... 446
4.8.3 Routing Plan Time [8-3]........................................................................................ 447
4.8.4 Routing Plan Priority [8-4] .................................................................................... 448
4.8.5 Carrier [8-5] .......................................................................................................... 449
4.8.6 Leading Number Exception [8-6] .......................................................................... 451
4.9 CO & Incoming Call [9] ...................................................................................... 452
4.9.1 CO Line Setting [9-1] ............................................................................................ 452
4.9.2 DIL Table & Port Setting [9-2] ............................................................................... 453
4.9.3 Miscellaneous [9-3] .............................................................................................. 455
4.10 Maintenance [10] ................................................................................................ 457
4.10.1 SMDR [10-1]......................................................................................................... 457
4.10.2 PT System Program [10-2] ................................................................................... 461
4.10.3 Miscellaneous [10-3] ............................................................................................ 461
4.10.4 Password Setting [10-4] ....................................................................................... 466
5 Appendix ...................................................................................... 4695.1 Capacity of System Resources ......................................................................... 470
5.1.1 Capacity of System Resources ............................................................................ 470
5.2 Tones/Ring Tones ............................................................................................... 472
5.2.1 Tones/Ring Tones ................................................................................................. 472
5.3 List of Abbreviations.......................................................................................... 474
5.3.1 List of Abbreviations ............................................................................................. 474
5.4 Revision History ................................................................................................. 476
5.4.1 Version 1.1 ........................................................................................................... 476
Index ................................................................................................... 477