Panasonic Kx Taw848 Feature Manual
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1.12 Holding Features Feature Guide 91 1.12 Holding Features 1.12.1 Call Hold Description An extension user can put a call on hold. The following Hold features are available: The result of the holding operation can be determined through system programming. Pressing the HOLD button again just after the first time alternates the mode between General and Exclusive Call Hold. Conditions Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple CO line calls on hold simultaneously. To hold multiple intercom calls, the user should use the Call Park feature. ( 1.12.2 Call Park) Using the Call Hold feature, a single line telephone (SLT) user can have either one intercom call or one CO line call on hold. To hold multiple calls, the user should use the Call Park feature. Music on Hold Music, if available, is sent to the held party. ( 1.12.4 Music on Hold) Hold Recall If a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time [200]), the Hold Recall tone is heard at the extension which put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard. If an outside party is placed on hold and the call is not retrieved within a preprogrammed time period after the Hold Recall time expires, the call is automatically disconnected. Automatic Call Hold A PT can be configured through system programming to place the current call on hold when the PT user presses a CO, G-DN, or INTERCOM button to make or answer another call. If this feature is not enabled, the current call will be disconnected. [Example of Automatic Call Hold] It is possible to receive an incoming CO line call by pressing the flashing G-DN button. The current intercom call (on the INTERCOM button) is placed on hold. To return to the held call, press the INTERCOM button. Call Hold Retrieve Deny Internal Call Block ( 1.1.2.2 Internal Call Block) also determines which extensions’ calls an extension user can retrieve, i.e., if extension 101 cannot call extension 201, then it cannot retrieve extension 201’s held calls either. SLT Hold Mode It is possible to choose how to hold and transfer a call with an SLT through system programming. The following methods are available:Feature Description Call Hold GeneralAny extension can retrieve a held call. Exclusive Call HoldOnly the extension user who held the call can retrieve it.
1.12 Holding Features 92 Feature Guide If one of the following occurs frequently with an SLT, choose Mode 2, Mode 3, or Mode 4: a)When an SLT user answers a call, a reorder tone is heard or no one is heard on the other end. b)When an SLT user goes off-hook, a reorder tone is heard instead of a dial tone. If a call is not terminated after going on-hook, the above cases occur. To avoid these problems, choose Mode 2, Mode 3, or Mode 4. Every call will be terminated unless the Hold feature number is entered after flashing the hookswitch in Mode 2, Mode 3, and Mode 4. Hold Alarm tone pattern has a default ( 5.2.1 Tones/Ring Tones). User Manual References User Manual 1.4.2 Call Hold 1.12.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. A parked call can be retrieved by any extension user.Hold Transfer to CO Line Transfer to Extension Mode 1Flashing the hookswitch + Going on-hookFlashing the hookswitch + CO Line Access No.Flashing the hookswitch + Extension No. Mode 2 (Default)Flashing the hookswitch + Hold Feature No. + Going on-hookFlashing the hookswitch + CO Line Access No.Flashing the hookswitch + Extension No. Mode 3Flashing the hookswitch + Hold Feature No. + Going on-hookFlashing the hookswitch + Hold Feature No. + CO Line Access No.Flashing the hookswitch + Extension No. Mode 4Flashing the hookswitch + Hold Feature No. + Going on-hookFlashing the hookswitch + Hold Feature No. + CO Line Access No.Flashing the hookswitch + Hold Feature No. + Extension No.
1.12 Holding Features Feature Guide 93 Conditions Automatic Call Park It is possible to select an idle parking zone automatically. Retry If the specified parking zone is occupied or there is no vacant zone for Automatic Call Park, the originator will hear a busy tone. Retrying is possible while hearing a busy tone by selecting another parking zone or a vacant zone. Call Park Recall If a parked call is not retrieved within a preprogrammed time period, the Call Park Recall tone will be heard at the Transfer Recall destination assigned to the extension which parked the call. If the destination is engaged in a call, the Hold Alarm will be heard. If a parked CO line call is not retrieved within a preprogrammed time period (Default: 30 minutes), it is automatically disconnected. Call Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone. Any flexible button can be customized as the Call Park button. It shows the current status of the preset parking zone as follows: Call Park (Automatic Park Zone) Button Pressing the Call Park (Automatic Park Zone) button parks a call in an idle parking zone automatically. Any flexible button can be customized as the Call Park (Automatic Park Zone) button. Call Park Retrieve Deny Internal Call Block ( 1.1.2.2 Internal Call Block) also determines which extensions’ calls an extension user can retrieve from a parking zone, i.e., if extension 101 cannot call extension 201, then it cannot retrieve extension 201’s parked calls either. Feature Guide References 1.18.2 Flexible Buttons User Manual References User Manual 1.4.2 Call Hold 1.12.3 Call Splitting Description An extension user can speak alternately with two parties, similar to conventional call waiting. Placing the current call on hold allows the user to speak with the other party.Light pattern Status Slow red flashing A call is parked in the preset parking zone Off There are no parked calls
1.12 Holding Features 94 Feature Guide Conditions Consultation Hold While having a conversation with one party, the other party is on consultation hold. ( 1.12.5 Consultation Hold) User Manual References User Manual 1.4.3 Call Splitting 1.12.4 Music on Hold Description Music can be played to any party on hold. The following audio sources are available: a)Internal audio source b)External audio source c)Tone Either a background music (BGM) or tone can be selected as the Music on Hold ( Music on Hold [711]). The audio source for BGM can be selected through system programming ( Audio Source Selection for BGM [710]). Available audio sources include internal audio source 1 and 2, and an external audio source. Conditions Hardware Requirement: User-supplied audio device (CD player, radio, etc.) Volume Control It is possible to change the volume of an internal and/or external audio source. Each tenant can be assigned an audio source. ( 2.2.3 Tenant Service) Installation Manual References Installation Manual 2.9.1 Connection of Peripherals
1.12 Holding Features Feature Guide 95 1.12.5 Consultation Hold Description When an extension user is on a call and performs a Call Transfer ( 1.11.1 Call Transfer), Call Splitting ( 1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is automatically placed on consultation hold. When the operation is completed or canceled, the consultation hold is released.
1.13 Conference Features 96 Feature Guide 1.13 Conference Features 1.13.1 Conference Features 1.13.1.1 Conference Features—OVERVIEW Description A conference call allows three or more parties to have a conversation. The following features are available to establish a conference call: Conditions Up to 32 parties (including extension users and outside parties) can be engaged in different conference calls simultaneously. (4 eight-party conferences, 8 three-party conferences plus 2 four-party conferences, 10 three-party conferences, etc.) 1.13.1.2 Conference Description This PBX supports conference calls consisting of up to eight parties. During a two-party conversation, an extension user can add other parties to their conversation, thereby establishing a conference. Conferences of more than four parties are only possible when a proprietary telephone (PT) user originates the conference. Unattended Conference The PT user who originated the conference can leave a conference to allow other parties to continue the conversation. The user may return to the conference, if he or she desires.Feature Description Details in ConferenceDuring a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties. 1.13.1.2 Conference Executive Busy OverrideAn extension user can interrupt an existing call to establish a three-party conference call. 1.7.2 Executive Busy Override Privacy ReleaseDuring a conversation with an outside party on the S- CO button, a proprietary telephone (PT) or portable station (PS) user can allow another extension to join the conversation. 1.13.1.3 Privacy Release
1.13 Conference Features Feature Guide 97 Conditions Conference Button For a PT which does not have the CONF (Conference) button, a flexible button can be customized as the Conference button. Unattended Conference Call Duration The duration of an Unattended Conference can be restricted by the Unattended Conference Recall time. The Unattended Conference Recall time consists of the following programmable timers: a)Unattended Conference Recall Start Time: When the timer expires, Unattended Conference Recall starts to be heard at the conference originator. If the originator does not return to the conference, Unattended Conference Recall Continuous time before Sending Alarm Tone to CO will start. b)Unattended Conference Recall Continuous Time before Sending Alarm Tone to CO: When the timer expires, an alarm tone starts to be heard by parties in the Unattended Conference. If the originator does not return to the conference, Unattended Conference Recall & Alarm Continuous time before Disconnecting will start. c)Unattended Conference Recall & Alarm Continuous Time before Disconnecting: When the timer expires, the Unattended Conference call is disconnected. If the originator returns to the conference before the Unattended Conference call is disconnected, the timer will be canceled. If not, Unattended Conference Recall and an alarm tone will continue to be heard until the Unattended Conference call is disconnected. For Conferences of Six or More Parties An ECHO card is required, and Echocanceler should be enabled through system programming. Consultation Hold When an extension user tries to establish a conference call, the current call is placed automatically on consultation hold until the conference is established ( 1.12.5 Consultation Hold). Installation Manual References Installation Manual 2.5.2 ECHO8 Card Feature Guide References 1.18.2 Flexible Buttons User Manual References User Manual 1.4.5 Multiple Party Conversation
1.13 Conference Features 98 Feature Guide 1.13.1.3 Privacy Release Description By default, all conversations which take place on CO lines, extension lines and doorphone lines are protected from others interrupting the conversations (Automatic Privacy). Privacy Release allows a proprietary telephone (PT) or portable station (PS) user to suspend Automatic Privacy for an existing CO line call on the S-CO button in order to establish a three- party call. System programming is required to enable or disable this feature. Conditions S-CO Button Any flexible button can be customized as the S-CO button. Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined. This feature overrides Data Line Security ( 1.10.4 Data Line Security) and Executive Busy Override Deny ( 1.7.2 Executive Busy Override). Feature Guide References 1.18.2 Flexible Buttons User Manual References User Manual 1.4.5 Multiple Party Conversation
1.14 Paging Features Feature Guide 99 1.14 Paging Features 1.14.1 Paging Description An extension user can make a voice announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/ or an external pager (loudspeaker) which belong to a paging group. The paged person can answer the page from a nearby telephone. It is possible to page with a call on hold in order to transfer the call. Paging Deny It is possible to deny being paged on an extension basis. Paging Group Each paging group consists of extension groups and an external pager. One extension group or external pager can belong to several paging groups. ( 2.2.2 Group) [Example] [Programming Example] Constituent *1 Extension Groups of a Paging Group [640]*2 External Pager of a Paging Group [641] Extension Group 1 Paging Group 01 Extn. 100 Extn. 101 Paging Group 02Paging Group 03 Extension Group 2 Extn. 102 Extn. 103 Extension Group 3 Extn. 104 Extn. 105Pager Paging Group 04 Paging Group No.Extension Group No. *1External Pager *2 01 02 03 04 05001 002 003...
1.14 Paging Features 100 Feature Guide Conditions Extensions which cannot be paged are: These extensions cannot be paged, but can answer a page. External Pager Priority The external pager can be used with the following priorities: Trunk Answer From Any Station (TAFAS) Paging Background Music (BGM) ( 1.15.3 Trunk Answer From Any Station (TAFAS), 1.15.4 Background Music (BGM)) Volume Control The volume level of pages heard from an external pager can be changed through system programming. Paging DND When Do Not Disturb (DND) ( 1.3.1.3 Do Not Disturb (DND)) is set for incoming calls, it is programmable whether an extension receives paging through system programming. User Manual References User Manual 1.6.1 Paging 1.6.2 Answering/Denying a Paging Announcement–Portable stations (PSs) –Single line telephones (SLTs) –Ringing or busy PTs –PTs in Paging Deny mode –PTs in Paging DND mode