Palmone Tungsten E Handheld Instructions

							Recharging problems
291
Recharging problems
Password problems
Problem Solution
When I connect my handheld 
to a power source using the 
power adapter cable, it does 
not charge.Try each of these in turn:
nConfirm that your handheld is firmly connected to the 
power adapter cable.
nConfirm that your power adapter cable is plugged into an 
AC outlet that has power.
nPress the power button, and then tap the Home icon  . 
Confirm that there is a lightening bolt on the battery icon at 
the top of the screen.
nCharge your handheld for at least three full hours.
Problem Solution
I forgot the password, and my 
handheld is not locked.nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you can use Security to delete the password, 
but your handheld deletes all entries marked as private. 
However, if you perform a HotSync operation before you 
delete the password, the HotSync process backs up all 
entries, whether or not they are marked private. Then you 
can follow these steps to restore your private entries:
a.Use the Palm Desktop software and the cable or infrared 
communication to synchronize your data.
b.Tap Forgotten Password in Security to remove the 
password and delete all private records.
c.Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them 
from your computer to your handheld.
I forgot the password, and my 
handheld is locked.
nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See“Performing a hard reset” in 
Appendix A for more information. 
						

							Appendix B Frequently Asked Questions
292
Problems with incompatible applications
Palm works with developers of third-party add-on applications to ensure the 
compatibility of these applications with your new Palm Tungsten T3 handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. 
Possible symptoms of incompatible applications include: 
nFatal errors needing resets
nFrozen handheld requiring a reset
nSlow performance
nAbnormal screen display
nUneven sound quality
nProblems opening an application
nProblems performing a HotSync operation
You can determine whether an incompatible application is causing problems by 
deleting the application and then operating your handheld. For instructions on 
deleting an application from your handheld, see“Removing applications” in 
Chapter 4. 
After you have deleted the application, try to replicate the operation that created 
the error. If removing the application solves your problem, contact the application 
developer for a solution. 
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have 
upgraded from an earlier model of a Palm handheld, perform the following 
procedure to remove all third-party applications from your handheld. Once you 
have removed all of the third-party applications, you can install one application at 
a time to determine which application is causing the problem.
IMPORTANTThe following procedures erase all data from your handheld. Before 
removing the applications, perform a HotSync operation to backup your data.
To remove all third-party applications:
1.Open the Palm folder on your desktop computer.
2.Open the user folder for your handheld.
User folder names are abbreviated as lastname firstinitial. 
3.Select and drag the Backup folder to the Windows desktop. 
Make sure you see the Backup folder on the Windows desktop. 
						

							Technical support
293
4.Close the Palm folder. 
5.Perform a hard reset. See“Performing a hard reset” in Appendix A for details.
6.Perform a HotSync operation.
7.Operate your handheld and try to replicate problem operations.
8.Perform one of the following:
– If your handheld still has problems, see the other sections in this chapter for 
solutions to the problem. Fix the problem before re-installing the third-party 
applications.
– If your handheld no longer has problems, install the third-party applications 
one application at a time using the following procedure.
To re-install third-party applications one at time: 
1.Open the Backup folder 
2.Double-click on one .prc file. 
The Palm™ Quick Install window opens with the .prc file listed. 
3.Click Done.
4.Perform a HotSync operation to install the files. See Chapter 15 for details.
5.Operate your handheld and try to replicate problem operations.
6.Perform one of the following:
– If installing the application recreates your problem, remove the application 
and contact the application developer for a solution. Continue to re-install 
your applications one application at a time to make sure another application 
is not creating a problem.
– If installing the application does not cause a problem, got to step 1 and re-
install another application.
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support/tungstenE or send an e-mail to 
your regional Technical Support office. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory 
						

							Appendix B Frequently Asked Questions
294
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Select Info from the App menu.
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. If you suspect that a third-party 
application is adversely affecting the operation of your handheld, contact the 
developer of the application. 
4.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes. 
						

							295
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
Tungsten™ Product Family
Tested to Comply 
With FCC Standards
   FOR HOME OR OFFICE USE
Responsible Party:
Palm Solutions Group
400 N. McCarthy Boulevard
Milpitas, California 95035
United States of America
(408) 503-7500 
						

							Product Regulatory Information
296
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
accordance with your local regulations.
Va r n i n g  
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Va r o i t u s  
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
inleveren als KCA.
Uwaga
Intrinsic Safety Warnings
Warning – Explosion Hazard – Substitution of components may impair suitability for class I, 
division 2;
Warning – Explosion Hazard – When in hazardous location, turn off power before replacing or 
wiring modules, and,
Warning – Explosion Hazard – Do not disconnect equipment unless power has been switched off or 
the area is known to be non-hazardous. 
						

							297
Index
Numerics
5-way navigator. See Navigator
A
ABA (Contacts archive file) 28
Account. See E-mail account
Add-on applications 51–58
Addressing e-mail
displaying another address 138
message 168–171
using Smart Addressing 170
Advanced preferences 192
Agenda View
background image 62
display options 62
displaying 62
displaying tasks 62
Alarm
lists 50
preset 75
setting in Calendar 67
setting in Note Pad 105
setting in World Clock 217
sound 75, 152, 218, 251, 283
Alerting for new mail 151
Alphabet
onscreen keyboard 13
Alphabet, Graffiti 2 20
APOP
adding to an account 143
and synchronization 201
requirement 131
Application buttons 8, 31, 61, 81, 119, 267
Applications
beaming 25–26
Calendar 61
Card Info 77
categories 34
Contacts 81
copying to or from an expansion card 34deleting 58
Expense 91
fonts 49
installing 51–57
Memos 99
Note Pad 103
opening 32
opening from expansion card 32
Palm Photos 109
plug-in 265
removing 58
size in kilobytes 294
sorting 36
Tasks 119
VersaMail 127
version of 294
World Clock 211
See also Add-on applications
Archive files
importing data from 28
for main applications 28
saving deleted records 40
saving purged records 41
Attaching a signature to messages 139
Attachments
attaching files from an expansion 
card 187
attaching files from applications 186
downloading 195
icon for 155
saving to expansion card 185
sending 171
Audio files 51, 55
Auto get mail 148
notification options 151
notifications 150
Reminders screen 152
resource issues 155
scheduling 148
VPN connections 132
Automatic fill, in Expense 97 
						

							Index
298
Automatic sending of messages. See Send re-
try
Auto-off delay 243
B
Background sending of messages. See Send 
retry
Backlight 268
Battery
charging 2
conserving power 243
disposal 296
gauge 31
life and use 274
recycling 274
warning 296
Bcc field 168
See also Blind copies
Beaming
information 25
location of IR port 9
pen stroke to activate 268
problems with 289
See also Infrared
Beep for new mail 150
Blind copies 138, 139, 169
Blinking asterisk 152
Brightness control 10, 12
Broken envelope icon 153, 173
Business card for beaming 25
Buttons preferences 267
pen 268
C
Calendar
adding Contacts data to records 46
Agenda View display options 62
alarm 67
archive files (.dba) 28
categories 69
categorizing records 41
category colors 70
changing event time 69
changing event to untimed 66
conduit for synchronizing 225
conflicting events 73
continuous events 67creating records 38
Day View display options 63
deleting records 40
display Week View 70
displaying Agenda View 62
displaying Day View 63
displaying e-mail messages 62
displaying tasks 62
end time for Day view 75
events spanning midnight 65
fonts 49
menus 75
Month view 71
notes for records 48–49
opening 61
private records 251
purging records 41
repeating events 67
scheduling events 67, 69
selecting dates 65
start time for Day view 75
Sunday or Monday to start week 241
untimed events 66
viewing appointment reminders 152
Week view 70, 241, 284
Calibration 11, 240
Call Waiting, disabling 259
Calling card, using in phone settings 259
Card Info 77
Caring for the handheld 273
Categories
application 34
assigning records to 41–42
beaming 25–26
creating 34, 43
default 41
displaying 42, 90, 284
event color codes 69
merging 44
renaming 43
sending 27
switching between 34
using in Home screen 33, 34
Cc field 169
Charging handheld 2
Check boxes 13
Clearing reminders 153
Comma-delimited files, importing data 
from 28 
						

							Index
299
Command
equivalents (Graffiti 2 writing) 37
stroke 37
toolbar 38
Command buttons 13
Command toolbar
activating 38
Commands
copy 39
cut 39
paste 39
select all 39
undo 39
Communication preferences 237
Connection 253–254
Network 254–266
Conduits
account information screens 206
for modem HotSync operations 232
for synchronizing applications 285
shortcuts 207
SSL and 209
for synchronizing applications 225, 276
for synchronizing applications, 
Mac 225–226
synchronizing multiple accounts 209
Conflicting events 73
Connecting
service templates 255
to server or ISP 260
with a GPRS network 254–266
Connection preferences 253–254, 257
Connection types
GPRS, prerequisite for 130
modem sled, prerequisite for 130
network connection 129
synchronize-only connection 129
Contacts
*If Found Call* entry 83
adding custom fields 90
adding data to other records 46
adding e-mail address from 169
adding entry from e-mail 195–196
archive files (.aba) 28
business card for beaming 25
categorizing records 42
conduit for synchronizing 225
creating records 38
deleting records 40displaying category 90
displaying data in the Contacts list 86
finding records 45
fonts 49
notes for records 48–49
opening 81
private records 251
sorting records 47
using to address e-mail 169
Contrast control. See Brightness control
Copying text 40
Cradle
for local HotSync operations 229
Creating
categories 43
Contacts entries 81–83
currency symbols 95
custom fields in Contacts 90
Expense items 91
expense reports 96–97
Currency
default 94
defining 95
for Expense items 93, 94
Current date 284
Current time 31
Custom
currencies and symbols 95
fields in Contacts 90
Cutting text 40
Cycling through views 61, 81, 119
D
Data entry. See Entering data
Date
displaying in World Clock 218
Expense item 92
setting current 213, 239, 284
Tasks record due 122
Date & Time preferences 238–240
Day (Calendar view) 64
Day View
display options 63
displaying 63
events spanning midnight 65
Daylight saving time 215, 238, 240
DBA (Calendar archive file) 28
Decimal point 241 
						

							Index
300
Default
categories 33
currency in Expense 94
Deleting
e-mail 189–192
mail in the trash 192
old messages 191
passwords 245
service templates 265
See also Purging records
Desktop software
displaying euro 97
linking to external files 29, 233
Digitizer 11, 240
DNS 262
Domain name system. See DNS
Double-booked events 73
Download
attachments 155
message size 137
Drafts
creating 165
saving 171, 174
Dragging
stylus to activate features 268
using the stylus 12
E
E-mail
adding attachments 186–187
adding Contacts entry from e-mail 195–
196
addresses in Contacts 84
addressing 168
alert for new mail 151
attaching files 146
attaching files from an expansion 
card 187
attaching files from applications 186
attachments 179–189
auto get notifications 150
beeping for new mail 150
buzzing or blinking for new mail 152
color selection 158
composing 171
creating new messages 167–171
days to synchronize 204
deleting messages on handheld 189–192display options 158
displaying in Calendar 62
downloading large attachments 183–185
drafts 174
emptying trash 192–193
font selection 158
forwarding 175, 177
forwarding attachments 189
getting entire message 146
getting on desktop 197–203
getting subject only 146
HTML 156
icons 155, 174
leaving mail on server 136
marking read and unread 193–194
maximum message size 137
message format 156
notification options 151
personal signature 175, 195
preferences 194–195
reading 145
replying to 177–178
saving attachments to expansion 
card 185
scheduling auto get mail 148
send retry 173
sending 171
signature, adding 139
storing in Outbox 171
trash 192
URLs in messages 179
viewing attachments 179–183
E-mail account
auto get mail 148
before setting up 129
checking for new messages 145, 146
color selection 158
corporate 131
creating a synchronize-only account 140
creating new 132–137
default mail service 142–143
deleting accounts 141
display options 158
displaying Inbox 145
editing accounts 140
font selection 158
incoming and outgoing server 134
notification option 150
password 134