Palmone Tungsten E Handheld Instructions

							Software installation problems
281
I cannot install Palm Desktop 
software on my Mac computer.Try the following:
1.Disable any virus-scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Install the latest Macintosh software updates to your 
computer.
5.If you are upgrading from an older Palm handheld, or non-
Palm-branded handheld, remove any previous version(s) 
of Palm Desktop software using the Windows 
Add/Remove Programs Control Panel
6.Uninstall and then reinstall Palm Desktop software.
My files didn’t install during a 
HotSync
® operation.
nCheck that the files appear under the correct username in 
the Palm Quick Install window. 
nIf files do not install after you perform a HotSync operation, 
the file type was not recognized. Try launching the 
associated application from your handheld, and then 
performing another HotSync operation. If the files still 
remain in the list, they are not associated with an 
application on your handheld and cannot be installed.
nIf you dropped a .zip file on the Quick Install icon, and the 
files do not appear in Quick Install, try unzipping the file 
first with Zip file utility such as WinZip. Drop the unzipped 
files directly on the Quick Install Window.
I can’t add more files to the 
Palm™ Quick Install list.Make sure the dialog box that confirms where the files will be 
installed is closed. You cannot add more files to the list when 
the confirmation dialog box is open. For details, see“Installing 
applications and files on a Windows computer” in Chapter 4. 
						

							Appendix B Frequently Asked Questions
282
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure that your handheld is 
turned on.
nTap the Brightness icon   in the upper-right corner of the 
input area. If the Brightness dialog box appears, adjust the 
brightness by pressing and holding Up on the 5-way 
navigator for a few seconds. If this doesn’t work, press and 
hold Down on the navigator for a few seconds.
nIf your handheld was exposed to cold, make sure it is at 
room temperature.
nCharge your handheld.
nPerform a soft reset. If your handheld still doesn’t turn on, 
perform a hard reset. See“Resetting your handheld” in 
Appendix A.
IMPORTANTWith a hard reset, all records and entries stored 
on your handheld are erased. Never perform a hard reset 
unless a soft reset does not solve your problem. You can 
restore any data previously synchronized with your computer 
during the next HotSync operation.
I get a warning message 
telling me my handheld 
memory is full.Try each of these in turn:
nPurge records from Calendar and Tasks. This deletes tasks 
and past Calendar events from the memory of your 
handheld. See“Purging records” in Chapter 4. You must 
perform a HotSync operation to recover the memory.
nDelete unused memos and records. If necessary, you can 
save these records. See“Deleting records” in Chapter 4. 
You must perform a HotSync operation to recover the 
memory.
nIf you have installed additional applications on your 
handheld, remove them to recover memory. 
See“Removing applications” in Chapter 4. 
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at 30 seconds or at one, two, 
or three minutes. Check the Auto-off after setting on the Power 
Preferences screen. See“Power Preferences” in Chapter 16. 
						

							Tapping and writing problems
283
Tapping and writing problems
My handheld is not making 
any sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 16.
My handheld has frozen.  If a network connection was improperly terminated, your 
handheld may appear to be frozen for up to 30 seconds. If it is 
still frozen after 30 seconds, perform a soft reset. 
See“Resetting your handheld” in Appendix A. If your 
handheld continues to freeze after a soft reset, you may have 
an incompatible application installed. See “Problems with 
incompatible applications” later in this chapter for 
information.
Problem Solution
When I tap the buttons or 
screen icons, my handheld 
activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 16.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application.
I can’t get my handheld to 
recognize my handwriting.Try each of these in turn:
nFor your handheld to recognize handwriting input with the 
stylus, you need to use Graffiti
® 2 writing. See“Using 
Graffiti
® 2 writing” in Chapter 3.
nMake the Graffiti 2 character strokes in the input area, not 
on the display part of the screen. If you want to write on the 
display part of the screen, you must turn on and activate 
Writing Area Preferences. See“To use the full-screen 
writing area:” in Chapter 3.
nWrite Graffiti 2 strokes for lowercase letters in the left side, 
strokes for capital letters in the middle, and strokes for 
numbers in the right side of the input area.
nMake sure that Graffiti 2 is not in shift mode. See“Using 
these accent strokes, you can write the following accented 
letters:” in Chapter 3.
nRun the Graffiti 2 tutorial application on your handheld for 
tips on increasing your accuracy when you write Graffiti 2 
characters. 
						

							Appendix B Frequently Asked Questions
284
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 16 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.Try each of these in turn:
nCheck the Categories pick list (upper-right corner). Select 
All to display all the records for the application.
nCheck Security and confirm that Private Records is set to 
Show private records.
nIn Tasks, tap Show and see if Show Only Due Items is 
selected.
I’m having problems listing 
memos or notes the way I want 
to see them.Try each of these in turn:
nIf you cannot manually arrange the order of memos or 
notes in the list screen, select Preferences from the Options 
menu and make sure that Sort by is set to Manual.
nIf you choose to view your memos or notes alphabetically 
on Palm Desktop software and then perform a HotSync 
operation, the memos on your handheld still appear in the 
order defined in the Preferences setting. In other words, the 
sort settings you use with Palm Desktop software are not 
transferred to your handheld.
I created an event in Calendar, 
but it doesn’t appear in the 
Week View.If you have two or more events with the same start time, the 
events will appear next to each other in Week View. To see the 
overlapping events, select Day view.
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly.Palm Desktop software provides several features that interact 
with e-mail client software on a Windows computer. For these 
features to work correctly, the e-mail client software must be 
properly configured. Follow these steps to check the 
configuration:
1.Click the Windows Start menu, and then select Settings.
2.Select Control Panel.
3.Select Internet Options, and then click the Programs tab.
4.Make sure that the E-mail field is set to the correct e-mail 
client software.  
						

							HotSync problems
285
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly [continued].5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the current date and time may appear incorrect. 
See“Date & Time Preferences” in Chapter 16 for information 
on setting the current location, date, and time.
Problem Solution
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly?Make sure the mini-USB cable is connected securely.
On a Windows computer, try these steps:
1.Check the Windows system tray to make sure HotSync 
Manager is running. If it is not, click Start on the Windows 
taskbar, and then select Programs. Navigate to the Palm 
Desktop software program group, and then select HotSync 
Manager.
2.Make sure you selected Local USB from the HotSync 
Manager menu.
On a Mac computer, try these steps:
1.Make sure HotSync Manager is enabled. If it is not, 
double-click the HotSync Manager icon in the Palm folder 
and enable HotSync Manager on the HotSync Controls tab.
2.If you are using a mini-USB cable, disconnect the cable from 
your computer, and then reconnect the cable and restart 
your computer.
I did a HotSync operation, but 
one of my applications did not 
synchronize.
nOn a Windows computer, click HotSync Manager, and then 
select Custom. Check that the correct conduit is active. 
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your username from the User pop-up menu, and 
check that the correct conduit is active.  
						

							Appendix B Frequently Asked Questions
286
I am using Outlook as my 
personal information manager 
(PIM), but I cannot do a 
HotSync operation.Try each of these in turn:
nClick HotSync Manager, and then select Custom. Check 
that the correct conduit is active.
nCheck that the correct conduit is installed. Reinstall 
HotSync Manager, and make sure that the correct conduit 
is selected.
nReinstall Palm Desktop software and select the option to 
synchronize with Microsoft Outlook.
I cannot launch HotSync 
Manager.Make a backup copy of your Palm Desktop data, and then 
reinstall Palm Desktop software.
I tried to do a local HotSync 
operation, but it did not 
complete successfully.Try each of these in turn:
nCheck the connection between the HotSync cable and the 
USB port on your computer.
nMake sure the username you selected in Palm Desktop 
software matches the username assigned to your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are performing a HotSync operation 
On a Windows computer, try each step in turn:
nMake sure that HotSync Manager is running. If it is 
running, close it and restart it. 
nMake sure you selected Local USB from the 
HotSync Manager menu.
On a Mac computer, make sure HotSync Manager is enabled 
on the HotSync Controls tab in the HotSync Software Setup 
window. 
						

							HotSync problems
287
I can’t perform an infrared 
HotSync operation.Try each of these in turn:
nOn a computer running Windows 98, be sure that HotSync 
Manager is running, that Infrared is selected on the 
HotSync Manager menu. See“Conducting infrared 
HotSync operations” in Chapter 15 for details.
nOn a computer running Windows 2000/ME/XP, select IR 
in HotSync Manager. See“Preparing your computer for 
infrared communication” in Chapter 15 for details. 
nOn a Mac computer, make sure the infrared 
communications extensions have been installed in the 
Extensions folder inside the System folder. Next, open the 
HotSync Software Setup window, and be sure that HotSync 
Manager is enabled and that the Local Setup Port is set to 
Infrared Port. See“Conducting infrared HotSync 
operations” in Chapter 15 for more information.
nOn your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.
nBe sure that the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.
nInfrared HotSync operations do not work after you receive 
a low battery warning. Check the battery power of your 
handheld. Recharge the internal battery.
My handheld appears to freeze 
when I place it near my 
computer.Move your handheld away from the computer ’s IR port.
When I start a HotSync 
operation, nothing happens on 
my desktop, and my handheld 
times out.Try each of these in turn:
nMake a copy of your Palm folder. Uninstall and then 
reinstall Palm Desktop software.
nTurn on your handheld, and then tap the Home icon  . 
Select the HotSync icon  , and then tap Local. 
						

							Appendix B Frequently Asked Questions
288
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.Try each of these in turn:
nIf you have performed a HotSync operation successfully 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
username selected for viewing data.
nOn a Windows computer, click HotSync Manager, and then 
select Custom. Check that all conduits are set to 
synchronize files.
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your username from the User pop-up menu, and 
check that the correct conduit is active. 
I receive the following error 
message on my Windows 
computer when attempting a 
HotSync operation: “an 
application has failed to 
respond to a hotsync 
notification -(8009).”The 8009 error indicates there is corruption in the Windows 
registry. The error usually reads, “an application has failed to 
respond to a hotsync notification -(8009).” The known fix for 
the 8009 error is to rebuild the HotSync Manager registry 
entries. Go to 
www.palm.com/support and search the Palm 
Knowledge Library for “error 8009.
My handheld displays the 
message “Waiting for sender” 
when it’s near my computer ’s 
IR port.Try each of these in turn:
nYour computer ’s IR port may be set to search automatically 
for the presence of other infrared devices. Consult the 
documentation for your operating system for information 
about turning off this option.
nIn some cases, simply moving your handheld away from 
the computer ’s IR port solves the problem.
I want to synchronize my 
computer with more than one 
handheld.Try each of these in turn:
nIf the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a username to your 
handheld the first time you perform a HotSync operation.
nBe aware that synchronizing more than one handheld with 
the same username causes unpredictable results and, 
potentially, loss of your personal information. 
						

							Beaming problems
289
Beaming problems
E-mail problems
Problem Solution
I cannot beam data to another 
device with an IR port.Try each of these in turn:
nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
nMake sure the receiving device has enabled beam receive.
When someone beams data to 
my handheld, I get a message 
telling me it is out of memory.Try each of these in turn:
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30 kilobyte (KB) application, 
you must have at least 60KB free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
Problem Solution
E-mail settings are inaccurate. For the latest information on settings, consult your ISP or 
e-mail service provider. The settings for the default list of 
preconfigured accounts in the Palm™ VersaMail™ e-mail 
application are accurate at release, but mail server settings 
may change over time. 
E-mail service is not working 
properly.Short periods of time when e-mail is unavailable are common 
due to server problems or poor wireless coverage. If you have 
problems sending or receiving mail for an extended period of 
time, check with your ISP or e-mail service provider to verify 
that the service is working properly.
E-mail is not being sent. Try these steps, in turn:
nMake sure your ISP or e-mail provider allows you to access 
e-mail on a wireless handheld. Several providers, like 
Hotmail, do not offer this option at all; other providers 
require an upgrade to access e-mail on a wireless handheld. 
						

							Appendix B Frequently Asked Questions
290
E-mail is not being sent 
[continued].nConfigure ESMTP. Many services require authenticated 
access to use their SMTP servers, or ESMTP. 
– In the VersaMail application, press Function + Menu, 
and then select Mail Servers on the Options menu. 
– Tap Details.
– Tap the Options pick-list, and then select 
Advanced Outgoing.
– Select the My server requires authentication box.
– Enter your username and password.
– Tap OK, and then tap OK again.
nSelect another available server for sending mail. Many ISPs, 
such as cable companies, require that you have an Internet 
connection to their network to send e-mail through their 
servers. In this case, you can almost always receive e-mail 
from these accounts, but if you want to send e-mail, you 
must send it through another server.
– Press Function + Menu on the keyboard, and then select 
Account Setup from the Accounts menu.
– Tap the problem account.
– Tap Edit.
– Tap Next.
– Make sure your username and password are correct, 
and then tap Next.
– In the Outgoing Mail Server field, enter the address of a 
server through which you can send mail.
– Tap Next.
– Tap Done.