Palmone Tungsten E Handheld Instructions

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Deleting an e-mail account
When you delete an account in the VersaMail application, the account is removed 
from your handheld. The account still exists on the server. For example, deleting 
your Yahoo account from the VersaMail application deletes the account only from 
your handheld. Your e-mail account still exists at Yahoo.com. 
NOTEYou can delete all but one of your e-mail accounts; you must have at least one 
account.
To delete an account:
1.Tap the Menu icon  , select Accounts, and then select Account Setup.
2.Tap the name of the account you want to delete, and then tap Delete.
3.Tap Yes in the Delete Account dialog box to delete the account and all associated 
e-mail messages.
4.Ta p  O K .
After you perform the next HotSync
 operation, the memory associated with an 
account and its messages is released.  
						

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Selecting a different service for a given e-mail account
When you set up connections on your handheld (on the Connection Preferences 
screen), you pair each connection with a network service (on the Network 
Preferences screen) and then select one of these services to be the default for all 
network activity (sending and receiving e-mail, surfing the web, and so on) on 
your handheld. By default, the VersaMail application uses this service for sending 
and receiving messages for all e-mail accounts you set up. See“Setting 
Communication Preferences” in Chapter 16 for information on setting up the 
default service for your handheld.
However, for any given e-mail account, you have the option of switching to a 
different service for use with that account only. For example, the default service 
you have selected for your handheld may be called Modem and may use a modem 
accessory (sold separately) to make a dial-up connection to your e-mail service 
provider. You may also have set up an e-mail account called My Earthlink, which 
connects using the Modem service by default. However, if you travel into a 
location at which you cannot use your modem accessory, you may want to switch 
your My Earthlink account to the service called Infrared, which connects to your 
e-mail service provider using a connection from the IR port on your handheld to 
the IR port on your infrared-enabled mobile phone.
To set up a service for a given e-mail account (different from the default service for your handheld):
1.From the Inbox of the account you want to switch, tap Get Mail.
2.Ta p  D e t a i l s . 
						

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3.Tap the Always connect using check box. A pick list of available services 
appears. The currently used connection is displayed by default.
4.Select the connection you want to switch to from the Service pick list.
5.Tap OK, and then tap OK again. If there is an existing service connection, it is 
disconnected and the new connection is initiated. The VersaMail application 
sends and checks for any new e-mail using the new connection.
When you exit the VersaMail application, the new service disconnects (unless you 
are using the default service for your handheld). When you reopen the application, 
the e-mail account you selected (My Earthlink in this example) continues to 
connect using the new connection (Infrared in this example) until you either select 
a new service or deselect the Always connect using check box. If you deselect the 
Always connect using check box, the e-mail account (My Earthlink) connects using 
the default handheld service (Modem in this example).
The Always connect using check box changes the connection service for the 
selected e-mail account only. You must follow the preceding procedure for each 
e-mail account whose connection you want to switch from the default connection 
on your handheld.
Adding ESMTP to an account
Some services require ESMTP authentication to validate your username and 
password on an SMTP server. If you aren’t sure if your ISP or web e-mail provider 
supports ESMTP, check with your e-mail provider.
Tap to change the service 
connection for this e-mail account 
only from your default handheld 
service connection
Select a new service connection 
for this e-mail account only 
						

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To edit an account and add ESMTP:
1.In your Inbox or on another folder screen, tap the Menu icon  .
2.Select Options.
3.Select Mail Servers.
4.Tap the Account pick list, and then select Edit Accounts.
5.Tap the name of the account you want to change, and then tap OK.
6.On the Server Settings screen, tap Details.
7.Tap the Options pick list, and then select Advanced Outgoing.
8.Select the My server requires authentication (ESMTP) check box if the outgoing 
server (SMTP) requires authentication. Check with your system administrator 
before selecting this option. If you select this option, username and password 
fields appear. These fields are already filled in based on the account information 
you entered previously. In most cases, the information displayed is correct; 
however, occasionally your authentication username and/or password is 
different from your account username or password. Check with your e-mail 
service provider for authentication username and password information.
All e-mail accounts 
appear in the list 
						

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If you need to enter new information, enter a username and/or tap the 
Password box and enter a password, and then tap OK.
9.Tap OK. 
Troubleshooting account access problems
Occasionally you may experience problems using an e-mail account after you set 
it up. If you followed the account setup procedures described in “Setting up and 
managing e-mail accounts” earlier in this chapter but experience problems using 
the account, you may need to verify that the account complies with your e-mail 
provider ’s requirements. See Appendix B for troubleshooting information for 
account access problems.
Getting, sending, and managing e-mail
Getting and sending e-mail on your handheld is easy and helps you keep your 
business and personal life organized. 
You can manage the messages in your e-mail accounts by moving messages 
between folders, deleting old e-mail messages individually or in groups, and 
marking messages as read or unread. 
Getting e-mail
You can get e-mail subjects only—the message size, author, and subject—or you 
can get entire messages immediately. If you choose to get message subjects only 
and want to read a full message, you can get more of the message. If you choose to 
get the entire message, the body text of the message will be downloaded up to the 
maximum message size you select. See “Reading e-mail” later in this chapter for 
information.
Choosing the e-mail account and displaying the Inbox
To view the e-mail in an account, you must switch to that account and then get the 
e-mail. For example, if you want to collect and view the e-mail from your 
Yahoo account, you switch to the account created to retrieve e-mail from your 
Yahoo account. 
Username and Password fields appear only if 
ESMTP check box is selected 
						

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To display an account and its Inbox:
1.In your Inbox or on another folder screen, tap the Menu icon  , and then select 
Accounts.
2.Tap the name of the account you want from the list.
3.Tap the folders pick list, and tap Inbox if the Inbox is not displayed.
Getting e-mail by subject or getting the entire message
When you get e-mail messages, you can choose to get the subject only or to get the 
entire message. You can also use the Details dialog box to select options for getting 
unread e-mail only, downloading attachments, using filters, and more. 
To get e-mail messages:
1.Tap Get Mail.
If you have e-mail stored in your Outbox, tap Get & Send.
2.In the Get Mail Options dialog box, tap Subjects Only to download subjects 
only, or tap Messages to download entire messages.
TIPYou can deactivate the Get Mail Options dialog box by using VersaMail 
Preferences. See “Setting preferences for getting and deleting e-mail” later in 
this chapter.
3.(Optional) Tap Details, and then select options for retrieving unread e-mail 
(IMAP accounts only), downloading attachments, using filters to download 
only messages that meet certain criteria, using auto-disconnect to close your 
remote connections after each command, maximum download size, and default 
connection type for this account. Tap OK.
NOTESee “Selecting a different service for a given e-mail account” earlier in 
this chapter for information on setting a default connection type.  
						

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NOTEThe maximum size of an incoming message is 5KB by default. 
4.(Optional) For IMAP accounts, you have the option of synchronizing 
IMAP folders from the Get Mail Options dialog box. Wireless IMAP folder 
synchronization enables you to synchronize e-mail messages between a folder 
in an e-mail account on your handheld and a folder with the same name on your 
e-mail provider ’s mail server.
5.Ta p  O K .
6.(Optional) If you are retrieving mail using a VPN connection, you may be asked 
to enter the username and password you use to log in to the VPN. If so, enter 
the username and password. See “VPNs” earlier in this chapter for more 
information.
7.The Getting Messages dialog box shows updates as your e-mail is downloaded.
When the Getting Messages dialog box disappears, another dialog box appears 
and displays the number of new e-mail messages.
8.Tap OK. 
A list of your e-mail appears in the Inbox.
Envelope icon 
indicates whether 
a message or 
subject has been 
downloaded, and 
whether there are 
any attachments
Shows unread/
total messages
Displays the time for 
messages received today 
and the date for all other 
messages 
						

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Auto get mail with notification
You can set up the VersaMail application to automatically search for new mail on 
a regular schedule for an e-mail account. The auto get mail feature automatically 
retrieves new messages and downloads them to your handheld.
If auto get downloads any new messages, your handheld notifies you by blinking 
an indicator light, beeping, or vibrating. The handheld also displays a visual list of 
notifications on the Reminders screen.
The auto get feature downloads the first 3KB of each message. If a message is larger 
than 3KB, tap the More button on the message screen to download and view the 
entire message.
Auto get mail recognizes any filter criteria you have set up for downloading 
messages to your handheld. Any messages that do not meet the filter criteria are 
not downloaded during an auto get. To retrieve messages that do not conform to 
filter criteria, perform a manual get with all filters turned off.
If auto get is occurring and you turn your handheld off or the connection to your 
e-mail service provider is disconnected, the auto get fails. If you are attempting an 
auto get over a network from a public location, you must be in range of a network 
access point for the auto get to work.
Scheduling auto get mail
When setting up a schedule, you select the interval for retrieving mail, the start and 
end times for retrieving mail, and the days on which scheduled e-mail retrieval 
should take place.
You can set up different schedules for each of your e-mail accounts, but you can set 
up only one schedule for an account. For example, if you set up a schedule for mail 
retrieval on weekdays for your Yahoo account, you cannot set up a separate 
schedule for weekends on the same account.
If more than one scheduled auto get takes place at the same time (for example, for 
two separate e-mail accounts), the retrievals take place in the following order:
nAny past-due auto get (for example, a retry of an earlier failed auto get)
nCurrent retrievals according to the order of e-mail accounts (#1, #2, and so on)
NOTEThe auto get feature may not work with your specific VPN connection. It is also 
not supported for SSL connections, or if you have configured the security 
preferences on your handheld to encrypt databases on the handheld. For some 
nonsupported connection types, the Options menu does not display the auto get mail 
option; for others, if you try to set up an auto get schedule, an error message appears.
To set up a scheduled auto get mail:
1.On the message screen, tap the Menu icon  .
2.Select Options.
3.Select Auto Get Mail. 
						

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4.Select the Get mail automatically check box.
5.Set schedule options:
6.Ta p  O K .
IntervalTap the Every pick list and select the time interval, from 
15 minutes to 12 hours. See “Resource issues with auto get mail” 
later in this chapter for information on setting the interval.
Start TimeTap the Start Time box, tap to enter the start time hour and 
minute, and tap to enter AM or PM. Then tap OK.
NOTEThe start and end time screens display the hour and 
minute using the default time format you select for your 
handheld.
End TimeTap the End Time box, tap to enter the end time hour and 
minute, and tap to enter AM or PM. Then tap OK.
DaysTap the days you want the schedule to be active. You can 
choose any number of days, but you can set up only one 
schedule for each e-mail account. 
						

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7.(Optional) Tap Get Mail. You should perform a manual get mail after setting up 
a scheduled auto get. This ensures that only new messages are retrieved during 
auto get.
TIPAlternately, if you have configured an e-mail account to synchronize 
messages between your handheld and your desktop, you can perform a HotSync 
operation after setting up a scheduled auto get to ensure that only new messages 
will be retrieved during auto get. See “Synchronizing e-mail between the 
handheld and the desktop” later in this chapter for configuration information.
Auto get notifications
The auto get mail feature provides three types of alerts during and after message 
retrieval:
nDepending on the connection type, a series of status messages may appear 
during the auto get connection and mail retrieval process.
nYou can choose to have your handheld alert you when a new message arrives in 
your account. The beep or alert sound your hear is called a notification. Your 
handheld also notifies you of a new message’s arrival by blinking an indicator light 
or vibrating if certain preferences are selected. For more information, see “Making 
your handheld buzz or blink when you get new e-mail” later in this chapter. 
NOTEYou must select the Notification option to have your handheld notify 
you when new messages are received. See the next section, “Setting 
notification options,” for more information.
nIf auto get discovers and downloads new messages for an e-mail account, a 
notification appears on the Reminders screen, displaying the account name and 
the number of new messages. If auto get is scheduled for more than one 
account, a separate notification appears for each account. See “Viewing and 
using the Reminders screen” later in this chapter.