Palmone Tungsten E Handheld Instructions

							Synchronizing e-mail between the handheld and the desktop
201
Eudora 5.0 or 
laterIf you are using Eudora as your e-mail application, you must set 
up MAPI in Eudora. 
To set up MAPI in Eudora:
1.From the Eudora Tools menu, select Options.
2.Do one of the following: 
– If Eudora is the only e-mail application that you use, 
select Always as the MAPI setting.
– If you use more than one e-mail application, select 
When Eudora is running as the MAPI setting.
3.Ensure that your username and password are set up 
correctly within Eudora. This information is needed to log in 
to Eudora to retrieve and synchronize your e-mail.
IMPORTANTEudora must be running in order for you to perform 
a HotSync operation. The VersaMail application synchronizes 
with your Dominant Personality in Eudora 5.1 or later.
Direct POP 
connection to 
server
Select this option to synchronize an account by connecting 
directly with a POP server. You must enter the information 
about the server in the VersaMail application on your handheld 
when you create the e-mail account to access the server. You will 
enter information about the incoming (POP) server, the 
outgoing (SMTP) server, your e-mail username, your password, 
and your e-mail address. 
During the HotSync operation, the conduit reads the settings 
you made. If the settings do not exist or all server information is 
wrong, an error is reported in the HotSync.log file. However, if 
the incoming server (POP) is correct, the Inbox is synchronized 
if the option to synchronize the Inbox is selected. If the outgoing 
server (SMTP) is correct, the Outbox is synchronized (send 
e-mail) if you selected the option to synchronize the Outbox. If 
neither is correct, then nothing happens.
Mail client Action 
						

							Chapter 13 Using Palm™ VersaMail™ Personal E-mail Software
202
Direct POP 
connection to 
server 
(Continued)If you want to synchronize e-mail for an account that requires 
APOP authentication, you must select the option to use APOP 
on your handheld. 
If you want to synchronize e-mail for an account that requires 
ESMTP authentication (for example, Yahoo accounts require 
ESMTP authentication), you must select the option to use 
ESMTP on your handheld. See “Adding ESMTP to an account” 
earlier in this chapter for details.
The conduit does not support SSL for accounts set up as direct 
POP.
Direct IMAP 
connection to 
serverSelect this option to synchronize an account by connecting 
directly with an IMAP server. You must enter the information 
about the server in the VersaMail application on your handheld 
when you create the e-mail account to access the server. You will 
enter information about the incoming (IMAP) server, the 
outgoing (SMTP) server, your e-mail username, your password, 
and your e-mail address. 
During the HotSync operation, the conduit reads the settings 
you made. If the settings do not exist or all server information is 
wrong, an error is reported in the HotSync.log file. However, if 
the incoming server (IMAP) is correct, the Inbox is 
synchronized if the option to synchronize the Inbox is selected. 
If the outgoing server (SMTP) is correct, the Outbox is 
synchronized (send e-mail) if you selected the option to 
synchronize the Outbox. If neither is correct, then nothing 
happens.
If you want to synchronize e-mail for an account that requires 
ESMTP authentication (for example, Yahoo accounts require 
ESMTP authentication), you must select the option to use 
ESMTP on your handheld. See “Adding ESMTP to an account” 
earlier in this chapter for details.
The conduit does not support SSL for accounts set up as direct 
POP.
Other e-mail 
applicationsSelect Microsoft Exchange 5.0 or later as a choice for the 
Mail Client option if your e-mail application is compatible with 
extended MAPI. If your e-mail application is compatible with 
SMAPI, select Microsoft Outlook Express as a choice for the 
Mail Client option. 
Mail client Action 
						

							Synchronizing e-mail between the handheld and the desktop
203
NOTEA profile contains configuration information, such as the location of 
incoming e-mail, your personal contacts list, and other information services 
that you can use. The profile may be MS Exchange Settings, your name, or 
something different. For more information on profiles, see your e-mail 
application’s documentation.
4.Under the account name, click Advanced Sync Options.
5.Enter the synchronization options you want:
Maximum 
message size
(KB)Enter the maximum message size from 1 to 2048KB. If the 
message exceeds the maximum size, the conduit truncates 
the message. For example, the maximum message size might 
be 50KB, and the message might have the following:
nMessage header: 1KB
nBody: 20KB
nAttachment: 140KB
nAttachment: 220KB
In this case, the conduit puts the message header, body, and 
attachment 2—totaling 41KB—on the handheld. 
Attachment 1 is removed because adding it to the message 
causes the message to exceed the maximum.  
						

							Chapter 13 Using Palm™ VersaMail™ Personal E-mail Software
204
6.(Optional) If you chose Microsoft Outlook, Microsoft Exchange, Lotus Notes, or 
Direct IMAP as your mail client, click Folder Synchronization Options.
Days To 
Synchronize 
MailSet how many days, between 0 and 999, e-mail should be 
synchronized. A value of 0 synchronizes all e-mail in the 
Inbox during the next HotSync operation. For other values, 
the conduit synchronizes e-mail for today and the number of 
days preceding today. For example, if you enter a value of 2, 
e-mail is synchronized for today and yesterday, but if you 
enter 3, e-mail is synchronized for today, yesterday, and the 
day before. 
Synchronize 
unread mail onlySelect whether to synchronize all e-mail between your 
desktop and your handheld, or unread e-mail only. By 
default, the check box is deselected, meaning that all e-mail 
will be synchronized.
Download 
attachmentsSelect whether to download attachments during 
synchronization. By default, the check box is selected; if it is 
unselected, only the body text of any message containing an 
attachment will be downloaded to your handheld during 
synchronization.
Send e-mail from 
OutboxSelect the check box to send any e-mail in the handheld’s 
Outbox during the next HotSync operation.
Synchronize 
incoming e-mailSelect the check box to synchronize the Inbox during the next 
HotSync operation.  
						

							Synchronizing e-mail between the handheld and the desktop
205
Set folder synchronization options as follows:
a.Click the name of the folder you want.
b.Click in the Synchronize column to the right of the folder name.
c.Click the arrow to open the drop-down list, and then click Yes or No to 
synchronize the folder or not.
7.Click OK.
8.Click the Save icon   on the toolbar to save the settings for this account. 
						

							Chapter 13 Using Palm™ VersaMail™ Personal E-mail Software
206
Account information screens
Two screens in the Palm VersaMail HotSync Conduit provide summary 
information on your accounts:
nThe Account Overview screen indicates whether the account is active; whether 
the account has been synchronized and, if so, the last synchronization date; the 
mail client for this account; and whether the mail client and/or the incoming 
mail server has been changed since the last HotSync operation.
nThe Handheld Settings Overview screen lists the server protocol, display name, 
e-mail address, incoming and outgoing mail server addresses, and whether 
APOP or ESMTP authentication is required. 
						

							Synchronizing e-mail between the handheld and the desktop
207
To view the Account Overview screen:
nClick the selected account name.
To view the Handheld Settings Overview screen:
nUnder the selected account name, click Handheld Settings.
Palm VersaMail HotSync Conduit shortcuts
You can use the icons in the toolbar to perform certain tasks quickly, such as saving 
account configuration settings.
Verifying handheld account settings before synchronizing accounts
Certain settings you configure on your handheld for an e-mail account must be set 
correctly for the synchronization process as well. Before configuring an e-mail 
client on your desktop for synchronization, be sure to verify the following settings 
on your handheld:
nAPOP, ESMTP, and SSL: If you want to synchronize e-mail for an account that 
requires either APOP or ESMTP authentication (for example, Yahoo accounts 
require ESMTP authentication) or a secure (SSL) connection for incoming mail, 
you must select the option to use APOP, ESMTP, or a secure connection on your 
handheld. See “Adding ESMTP to an account” earlier in this chapter for 
information on ESMTP. 
nMail filters: Any mail filters you have configured for an e-mail account on your 
handheld also apply during the synchronization process. For example, if you 
have set filters to accept only e-mail containing the subject words “Current 
Software Project,” only those same messages are synchronized between your 
desktop and your handheld. Be sure to turn mail filters off if you want to 
synchronize all messages between your desktop and your handheld. 
Icon Action
Save account settings. Saves any changes you have made to 
an account.
Add a new account. You are prompted to enter the account 
name and protocol.
Delete an account. You are prompted to select the account to 
delete from a drop-down list.
Quick account reference. Lists all accounts and shows 
whether they are active and the date they were last 
synchronized.
Help. Displays the Help window with complete online help. 
						

							Chapter 13 Using Palm™ VersaMail™ Personal E-mail Software
208
Synchronizing an account
To synchronize accounts, you must set the HotSync action for the VersaMail 
application in the HotSync Manager. You can, however, exclude e-mail accounts 
from a HotSync operation. 
TIPIf you don’t want an account synchronized, deselect the check box Select this 
check box to synchronize this e-mail account when you perform a HotSync operation. 
To select which accounts are synchronized during a HotSync operation:
1.Click the HotSync Manager icon   in the Windows system tray.
2.Select Custom.
3.Select VersaMail in the Conduit list.
4.Click Change.
5.Select one of the following:
6.(Optional) Select Set Selection As Default to apply the options you selected to 
all subsequent HotSync operations. Otherwise, the settings apply to the next 
HotSync operation only.
7.Click OK.
8.Perform a HotSync operation.
Synchronize 
Active AccountsSelect this option to include active accounts in the next 
HotSync operation. For an account to be synchronized, you 
must have selected the option Check this box to synchronize 
this mail account when you perform a HotSync operation. 
Do NothingSelect this option to exclude e-mail accounts from the next 
HotSync operation. 
						

							Synchronizing e-mail between the handheld and the desktop
209
Synchronizing multiple accounts
You can synchronize more than one account during the same HotSync operation.
NOTEIf you want to synchronize both a Microsoft Outlook and a Microsoft Outlook 
Express account, you must have Microsoft Outlook set as the default e-mail client on 
the desktop.
The maximum number of accounts you can synchronize are as follows:
n1 SMAPI account (for example, an account set up using Outlook Express or 
Eudora)
n1 Extended MAPI account (for example, an account set up using Outlook)
n1 Lotus Notes account
n5 combined direct POP or direct IMAP accounts
If you attempt to synchronize more than the limit for a particular type of account 
during a HotSync operation, you will receive an alert prompting you to deactivate 
any accounts over the allowed number.
Using SSL with the conduit
When you set up an e-mail account, you can choose to use a secure connection 
(Secure Sockets Layer, or SSL) for sending and receiving e-mail messages. The 
Palm VersaMail HotSync Conduit supports SSL when synchronizing with an 
e-mail account only if that account uses one of the following desktop e-mail 
applications (mail clients):
nOutlook
nOutlook Express
nEudora
The conduit does not support SSL for accounts set up as direct POP or direct IMAP 
or for Microsoft Exchange or Lotus Notes accounts. 
						

							Chapter 13 Using Palm™ VersaMail™ Personal E-mail Software
210