Palm Tungsten T2 Instructions Manual
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Resetting your handheld 447 To restore your data from a Mac computer after a hard reset: 1.Double-click the HotSync Manager in the Palm folder. 2.From the HotSync menu, select Conduit Settings. 3.From the Users pop-up menu, select the appropriate user name. 4.Select an application from the list. 5.Click Conduit Settings. 6.Click Macintosh overwrites handheld for each conduit. Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, click Make Default. Thereafter, whatever you selected as the default setting is used for HotSync operations. 7.Click OK. 8.Repeat steps 4 through 6 to change conduit settings for other applications. 9.Close the Conduit Settings window. 10 .Perform a HotSync operation.
449 APPENDIX B Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the frequently asked questions in this appendix and you have also reviewed the following: ■The readme file located in the folder where you installed the Palm™ Desktop software on your Windows computer or on your installation CD for Mac users ■The Palm Desktop online Help ■The Palm Desktop software for the Macintosh User’s Guide located in the Documentation folder on your installation CD ■The Palm Knowledge Library, accessible at www.palm.com/intl in the Support section ■The most recent Palm™ Tungsten™ T2 handheld HelpNotes on your regional web site If you are still having problems, contact Technical Support or go to www.palm.com/support/globalsuppoort. NOTEPalm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm™ handheld. Some third-party applications, however, may not have been upgraded to be compatible with your new Palm handheld. If you suspect that a third-party application is adversely affecting the operation of your handheld, contact the developer of the application.
Appendix B Frequently Asked Questions 450 Software installation problems Problem Solution The installation menu did not appear when I inserted the Desktop Software CD-ROM (or the Software Essentials CD- ROM) into my Windows computer.1.From the Windows desktop, click Start. 2.Select Run. 3.Click Browse. 4.Locate your CD-ROM drive, and select the Autorun file. 5.Click Open. 6.Click OK. I cannot install Palm Desktop software on my Windows computer.Tr y t h e f o l l o w i n g : 1.Disable any virus scanning software on your computer. 2.Close any open applications 3.Make sure your computer has at least 50MB of disk space available. 4.Delete all temporary files. 5.Run ScanDisk (or another disk verification tool) on your computer. 6.Uninstall, and then reinstall Palm Desktop software. I cannot install Palm Desktop software on my Mac computer.Tr y t h e f o l l o w i n g : 1.Disable any virus scanning software on your computer. 2.Quit any open applications. 3.Make sure your computer has at least 50MB of disk space available. 4.Uninstall, and then reinstall Palm Desktop software. My files didn’t install during a HotSync ® operation.If files do not install after you perform a HotSync operation the file type was not recognized. Try launching the associated application from your handheld and then performing another HotSync operation. If the files still remain in the list, they are not associated with an application on your handheld and cannot be installed. I can’t add more files to the Palm™ Quick Install list.Make sure the dialog box that confirms where the files will be installed is closed. You cannot add more files to the list when the confirmation dialog box is open. For details, see“Installing applications and files on a Windows computer” in Chapter 4.
Operating problems 451 Operating problems Problem Solution I don’t see anything on my handheld’s screen.Try each of these in turn: ■Press an application button to ensure that your handheld is turned on. ■Tap the Brightness icon in the upper-right corner of the Graffiti ® 2 writing area. If the Brightness dialog box appears, adjust the brightness by pressing and holding Up on the navigator for a few seconds. If this doesn’t work, press and hold Down on the navigator for a few seconds. ■If your handheld was exposed to cold, make sure it is at room temperature. ■Charge your handheld. ■Perform a soft reset. If your handheld still doesn’t turn on, perform a hard reset. See“Resetting your handheld” in Appendix A. IMPORTANTWith a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync operation. I get a warning message telling me my handheld memory is full.■Purge records from Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your handheld. See“Purging records” in Chapter 4. You must perform a HotSync operation to recover the memory. ■Delete unused memos and records. If necessary, you can save these records. See“Deleting records” in Chapter 4. You must perform a HotSync operation to recover the memory. ■If you have installed additional applications on your handheld, remove them to recover memory. See“Removing applications” in Chapter 4. My handheld keeps turning itself off.Your handheld is designed to turn itself off after a period of inactivity. This period can be set at 30 seconds or at one, two, or three minutes. Check the Auto-off after setting on the Power Preferences screen. See“Power Preferences” in Chapter 22.
Appendix B Frequently Asked Questions 452 Tapping and writing problems My handheld is not making any sounds.Check the System, Alarm, and Game Sound settings. See“Sounds & Alerts Preferences” in Chapter 22. My handheld’s indicator light is not blinking when alarms occur.Check the Alarm indicator light setting. See“Alarm LED and Alarm Vibrate settings” in Chapter 22. My handheld does not vibrate when alarms occur.Check the Alarm Vibrate setting. See“Alarm LED and Alarm Vibrate settings” in Chapter 22. My handheld has frozen. ■If a network connection was improperly terminated, your handheld may appear to be frozen for up to 30 seconds. If it is still frozen after 30 seconds, perform a soft reset. ■Perform a soft reset. See“Resetting your handheld” in Appendix A. Problem Solution When I tap the buttons or screen icons, my handheld activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 22. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my handheld to recognize my handwriting. ■For your handheld to recognize handwriting input with the stylus, you need to use Graffiti 2 writing. See“Using Graffiti 2 writing to enter data” in Chapter 3. ■Make the Graffiti 2 character strokes in the Graffiti 2 writing area, not on the display part of the screen. If you want to write on the display part of the screen you must turn on and activate Writing Area Preferences. See“Full-screen writing area” in Chapter 3. ■Write Graffiti 2 strokes for lowercase letters in the left side, strokes for capital letters in the middle, and strokes for numbers in the right side of the Graffiti 2 writing area. ■Make sure that Graffiti 2 is not in shift mode. See“Symbols and other special characters” in Chapter 3. ■See“Graffiti 2 tips” in Chapter 3 for ti ps on i ncrea si ng you r accuracy when you write Graffiti 2 characters.
Application problems 453 Application problems Problem Solution I tapped the Today button, but it does not show the correct date.Your handheld is not set to the current date. Make sure the Set Date box on the Date and Time Preferences screen displays the current date. See“Date & Time Preferences” in Chapter 22 for more information. I know I entered some records, but they do not appear in the application. ■Check the Categories pick list (upper-right corner). Select All to display all the records for the application. ■Check Security and confirm that Private Records is set to Show private records. ■In To Do List, tap Show and see if Show Only Due Items is selected. I’m having problems listing memos, notes, or voice memos the way I want to see them. ■If you cannot manually arrange the order of memos, notes, or voice memos on the list screen, select Preferences from the Options menu and make sure that Sort by is set to Manual. ■If you choose to view your memos, notes, or voice memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your handheld still appear in the order defined in the Preferences setting. In other words, the sort settings you use with Palm Desktop software are not transferred to your handheld. I created an event in Date Book, but it doesn’t appear in the We e k Vi e w.If you have two or more events with the same start time, the first event created appears as a gray bar, and any subsequent conflicting events appear as a single red bar. To see the overlapping events select the Day View. My vCard or vCal e-mail attachment isn’t forwarding correctly.Palm Desktop software provides several features that interact with e-mail client software on a Windows computer. For these features to work correctly, the e-mail client software must be properly configured. Follow these steps to check the configuration: 1.Click the Windows Start menu, and then select Settings. 2.Select Control Panel. 3.Select Internet Options, and then click the Programs tab. 4.Make sure that the E-mail field is set to the correct e-mail client software.
Appendix B Frequently Asked Questions 454 HotSync problems My vCard or vCal e-mail attachment isn’t forwarding correctly (continued).5.Click OK. 6.Start the e-mail client software and make sure it is configured as the default MAPI client. Consult the documentation for your desktop e-mail application for more information. The current date and time are incorrect.The current date and time are tied to the Location setting. If you change the date and time without changing the Location setting, the current date and time may appear incorrect. See“Date & Time Preferences” in Chapter 22 for information on setting the current location, date, and time. Problem Solution I cannot perform a HotSync operation. What should I check to make sure I’m doing it correctly?■Make sure the HotSync cradle/cable is connected securely. On a Windows computer try these steps: 1.Check the Windows system tray to make sure the HotSync Manager is running. If it is not, click Start on the Windows taskbar, and then select Programs. Navigate to the Palm Desktop software program group, and select HotSync Manager. You should also see“Selecting HotSync setup options” in Chapter 21 for instructions on selecting the correct HotSync Manager settings. 2.Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. 3.If you are using the serial cradle/cable, make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable.
HotSync problems 455 I cannot perform a HotSync operation. What should I check to make sure I’m doing it correctly (continued)?On a Mac computer try these steps: 1.Make sure HotSync Manager is enabled. If it is not, double-click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. 2.If you are using a USB cradle/cable, disconnect the cradle/cable from your computer, and then reconnect the cradle/cable and restart your computer. 3.If you are using the optional serial cradle/cable, double-click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab. Make sure the port selection matches the port where your HotSync cradle/cable is attached. I did a HotSync operation, but one of my applications did not synchronize. ■On a Windows computer, click the HotSync Manager and select Custom. Check that the correct conduit is active. ■On a Mac computer, double-click the HotSync Manager icon. From the HotSync menu, select Conduit Settings. Select your user name from the User pop-up menu, and check that the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation. ■Click the HotSync Manager and select Custom. Check that the correct conduit is active. ■Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure that the correct conduit is selected. ■Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook. I cannot launch the HotSync Manager. ■If you are using the optional serial cradle/cable, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, that uses the serial port you selected in the Setup dialog box. ■Make a backup copy of your Palm Desktop data, and then reinstall Palm Desktop software.
Appendix B Frequently Asked Questions 456 I tried to do a local HotSync operation, but it did not complete successfully.■Make sure your handheld is seated in the cradle/cable correctly. ■Check the connection between the HotSync cradle/cable and the USB or serial port on your computer. ■Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. ■Make sure the date on your computer matches the date on your handheld. ■Read the HotSync Log for the user account for which you are performing a HotSync operation On a Windows computer, try each step in turn: ■Make sure that HotSync Manager is running. If it is running, close it and restart it. ■Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. ■If you are using the serial cradle/cable, make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable. ■If you are using the serial cradle/cable, try a lower baud rate setting on the Local tab in the Setup dialog box. ■If you are using the serial cradle/cable, make sure you aren’t running a program, such as America Online, that uses the serial port you selected in the Setup dialog box. On a Mac computer, try each step in turn: ■Make sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window. ■If you are using the optional serial cradle/cable, double-click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab. Make sure the port selection matches the port where your HotSync cradle/cable is attached. ■If you are using the optional serial cradle/cable, try a lower Speed setting on the Connection Settings tab ■If you are using the optional serial cradle/cable, make sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking, that uses the serial port you selected in the Connection Settings tab.