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Palm Tungsten T2 Instructions Manual

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    							Resetting your handheld
    447
    To restore your data from a Mac computer after a hard reset:
    1.Double-click the HotSync Manager in the Palm folder.
    2.From the HotSync menu, select Conduit Settings.
    3.From the Users pop-up menu, select the appropriate user name.
    4.Select an application from the list.
    5.Click Conduit Settings.
    6.Click Macintosh overwrites handheld for each conduit.
    Changing the HotSync setting from the default affects only the next HotSync 
    operation. Thereafter, the HotSync Actions revert to their default settings. To 
    use a new setting on an ongoing basis, click Make Default. Thereafter, whatever 
    you selected as the default setting is used for HotSync operations.
    7.Click OK.
    8.Repeat steps 4 through 6 to change conduit settings for other applications.
    9.Close the Conduit Settings window.
    10 .Perform a HotSync operation. 
    						
    							Appendix A Maintaining Your Handheld
    448 
    						
    							449
    APPENDIX B
    Frequently Asked Questions
    If you encounter a problem with your handheld, do not call Technical Support 
    until you have reviewed the frequently asked questions in this appendix and you 
    have also reviewed the following:
    ■The readme file located in the folder where you installed the Palm™ Desktop 
    software on your Windows computer or on your installation CD for Mac users 
    ■The Palm Desktop online Help
    ■The Palm Desktop software for the Macintosh User’s Guide located in the 
    Documentation folder on your installation CD
    ■The Palm Knowledge Library, accessible at www.palm.com/intl in the Support 
    section
    ■The most recent Palm™ Tungsten™ T2 handheld HelpNotes on your regional 
    web site
    If you are still having problems, contact Technical Support or go to
    www.palm.com/support/globalsuppoort.
    NOTEPalm works with developers of third-party add-on applications to ensure the 
    compatibility of these applications with your new Palm™ handheld. Some third-party 
    applications, however, may not have been upgraded to be compatible with your new 
    Palm handheld. If you suspect that a third-party application is adversely affecting the 
    operation of your handheld, contact the developer of the application. 
    						
    							Appendix B Frequently Asked Questions
    450
    Software installation problems
    Problem Solution
    The installation menu did not 
    appear when I inserted the 
    Desktop Software CD-ROM (or 
    the Software Essentials CD-
    ROM) into my Windows 
    computer.1.From the Windows desktop, click Start.
    2.Select Run.
    3.Click Browse.
    4.Locate your CD-ROM drive, and select the Autorun file. 
    5.Click Open.
    6.Click OK.
    I cannot install Palm Desktop 
    software on my Windows 
    computer.Tr y  t h e  f o l l o w i n g :
    1.Disable any virus scanning software on your computer.
    2.Close any open applications
    3.Make sure your computer has at least 50MB of disk space 
    available.
    4.Delete all temporary files.
    5.Run ScanDisk (or another disk verification tool) on your 
    computer.
    6.Uninstall, and then reinstall Palm Desktop software.
    I cannot install Palm Desktop 
    software on my Mac computer.Tr y  t h e  f o l l o w i n g :
    1.Disable any virus scanning software on your computer.
    2.Quit any open applications.
    3.Make sure your computer has at least 50MB of disk space 
    available.
    4.Uninstall, and then reinstall Palm Desktop software.
    My files didn’t install during a 
    HotSync
    ® operation.If files do not install after you perform a HotSync operation the 
    file type was not recognized. Try launching the associated 
    application from your handheld and then performing another 
    HotSync operation. If the files still remain in the list, they are 
    not associated with an application on your handheld and 
    cannot be installed. 
    I can’t add more files to the 
    Palm™ Quick Install list.Make sure the dialog box that confirms where the files will be 
    installed is closed. You cannot add more files to the list when 
    the confirmation dialog box is open. For details, see“Installing 
    applications and files on a Windows computer” in Chapter 4. 
    						
    							Operating problems
    451
    Operating problems
    Problem Solution
    I don’t see anything on my 
    handheld’s screen.Try each of these in turn:
    ■Press an application button to ensure that your handheld is 
    turned on.
    ■Tap the Brightness icon   in the upper-right corner of the 
    Graffiti
    ® 2 writing area. If the Brightness dialog box 
    appears, adjust the brightness by pressing and holding Up 
    on the navigator for a few seconds. If this doesn’t work, 
    press and hold Down on the navigator for a few seconds.
    ■If your handheld was exposed to cold, make sure it is at 
    room temperature.
    ■Charge your handheld.
    ■Perform a soft reset. If your handheld still doesn’t turn on, 
    perform a hard reset. See“Resetting your handheld” in 
    Appendix A.
    IMPORTANTWith a hard reset, all records and entries stored 
    in your handheld are erased. Never perform a hard reset 
    unless a soft reset does not solve your problem. You can 
    restore any data previously synchronized with your computer 
    during the next HotSync operation.
    I get a warning message 
    telling me my handheld 
    memory is full.■Purge records from Date Book and To Do List. This deletes 
    To Do List items and past Date Book events from the 
    memory of your handheld. See“Purging records” in 
    Chapter 4. You must perform a HotSync operation to 
    recover the memory.
    ■Delete unused memos and records. If necessary, you can 
    save these records. See“Deleting records” in Chapter 4. 
    You must perform a HotSync operation to recover the 
    memory.
    ■If you have installed additional applications on your 
    handheld, remove them to recover memory. 
    See“Removing applications” in Chapter 4. 
    My handheld keeps turning 
    itself off.Your handheld is designed to turn itself off after a period of 
    inactivity. This period can be set at 30 seconds or at one, two, 
    or three minutes. Check the Auto-off after setting on the Power 
    Preferences screen. See“Power Preferences” in Chapter 22. 
    						
    							Appendix B Frequently Asked Questions
    452
    Tapping and writing problems
    My handheld is not making 
    any sounds.Check the System, Alarm, and Game Sound settings. 
    See“Sounds & Alerts Preferences” in Chapter 22.
    My handheld’s indicator light 
    is not blinking when alarms 
    occur.Check the Alarm indicator light setting. See“Alarm LED and 
    Alarm Vibrate settings” in Chapter 22.
    My handheld does not vibrate 
    when alarms occur.Check the Alarm Vibrate setting. See“Alarm LED and Alarm 
    Vibrate settings” in Chapter 22.
    My handheld has frozen. 
    ■If a network connection was improperly terminated, your 
    handheld may appear to be frozen for up to 30 seconds. If 
    it is still frozen after 30 seconds, perform a soft reset.
    ■Perform a soft reset. See“Resetting your handheld” in 
    Appendix A.
    Problem Solution
    When I tap the buttons or 
    screen icons, my handheld 
    activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 22.
    When I tap the Menu icon  , 
    nothing happens.Not all applications or screens have menus. Try changing to a 
    different application.
    I can’t get my handheld to 
    recognize my handwriting.
    ■For your handheld to recognize handwriting input with the 
    stylus, you need to use Graffiti 2 writing. See“Using 
    Graffiti 2 writing to enter data” in Chapter 3.
    ■Make the Graffiti 2 character strokes in the Graffiti 2 writing 
    area, not on the display part of the screen. If you want to 
    write on the display part of the screen you must turn on and 
    activate Writing Area Preferences. See“Full-screen writing 
    area” in Chapter 3.
    ■Write Graffiti 2 strokes for lowercase letters in the left side, 
    strokes for capital letters in the middle, and strokes for 
    numbers in the right side of the Graffiti 2 writing area.
    ■Make sure that Graffiti 2 is not in shift mode. See“Symbols 
    and other special characters” in Chapter 3.
    ■See“Graffiti 2 tips” in Chapter 3 for ti ps on  i ncrea si ng you r 
    accuracy when you write Graffiti 2 characters. 
    						
    							Application problems
    453
    Application problems
    Problem Solution
    I tapped the Today button, but 
    it does not show the correct 
    date.Your handheld is not set to the current date. Make sure the Set 
    Date box on the Date and Time Preferences screen displays the 
    current date. See“Date & Time Preferences” in Chapter 22 for 
    more information.
    I know I entered some records, 
    but they do not appear in the 
    application.
    ■Check the Categories pick list (upper-right corner). Select 
    All to display all the records for the application.
    ■Check Security and confirm that Private Records is set to 
    Show private records.
    ■In To Do List, tap Show and see if Show Only Due Items is 
    selected.
    I’m having problems listing 
    memos, notes, or voice memos 
    the way I want to see them.
    ■If you cannot manually arrange the order of memos, notes, 
    or voice memos on the list screen, select Preferences from 
    the Options menu and make sure that Sort by is set to 
    Manual.
    ■If you choose to view your memos, notes, or voice memos 
    alphabetically on Palm Desktop software and then perform 
    a HotSync operation, the memos on your handheld still 
    appear in the order defined in the Preferences setting. In 
    other words, the sort settings you use with Palm Desktop 
    software are not transferred to your handheld.
    I created an event in Date Book, 
    but it doesn’t appear in the 
    We e k  Vi e w.If you have two or more events with the same start time, the 
    first event created appears as a gray bar, and any subsequent 
    conflicting events appear as a single red bar. To see the 
    overlapping events select the Day View.
    My vCard or vCal e-mail 
    attachment isn’t forwarding 
    correctly.Palm Desktop software provides several features that interact 
    with e-mail client software on a Windows computer. For these 
    features to work correctly, the e-mail client software must be 
    properly configured. Follow these steps to check the 
    configuration:
    1.Click the Windows Start menu, and then select Settings.
    2.Select Control Panel.
    3.Select Internet Options, and then click the Programs tab.
    4.Make sure that the E-mail field is set to the correct e-mail 
    client software.  
    						
    							Appendix B Frequently Asked Questions
    454
    HotSync problems
    My vCard or vCal e-mail 
    attachment isn’t forwarding 
    correctly (continued).5.Click OK.
    6.Start the e-mail client software and make sure it is 
    configured as the default MAPI client. Consult the 
    documentation for your desktop e-mail application for 
    more information.
    The current date and time are 
    incorrect.The current date and time are tied to the Location setting. If 
    you change the date and time without changing the Location 
    setting, the current date and time may appear incorrect. 
    See“Date & Time Preferences” in Chapter 22 for information 
    on setting the current location, date, and time.
    Problem Solution
    I cannot perform a HotSync 
    operation. What should I check 
    to make sure I’m doing it 
    correctly?■Make sure the HotSync cradle/cable is connected securely.
    On a Windows computer try these steps:
    1.Check the Windows system tray to make sure the HotSync 
    Manager is running. If it is not, click Start on the Windows 
    taskbar, and then select Programs. Navigate to the Palm 
    Desktop software program group, and select HotSync 
    Manager. You should also see“Selecting HotSync setup 
    options” in Chapter 21 for instructions on selecting the 
    correct HotSync Manager settings.
    2.Make sure you selected Local USB or Local Serial, as 
    appropriate, from the HotSync Manager menu.
    3.If you are using the serial cradle/cable, make sure you 
    selected the correct serial port on the Local tab in the Setup 
    dialog box. It should be set to the port where you connected 
    the HotSync cradle/cable. 
    						
    							HotSync problems
    455
    I cannot perform a HotSync 
    operation. What should I check 
    to make sure I’m doing it 
    correctly (continued)?On a Mac computer try these steps:
    1.Make sure HotSync Manager is enabled. If it is not, 
    double-click the HotSync Manager icon in the Palm folder 
    and enable HotSync Manager on the HotSync Controls tab.
    2.If you are using a USB cradle/cable, disconnect the 
    cradle/cable from your computer, and then reconnect the 
    cradle/cable and restart your computer.
    3.If you are using the optional serial cradle/cable, 
    double-click the HotSync Manager icon in the Palm folder 
    and then click the Connection Settings tab. Make sure the 
    port selection matches the port where your HotSync 
    cradle/cable is attached.
    I did a HotSync operation, but 
    one of my applications did not 
    synchronize.
    ■On a Windows computer, click the HotSync Manager and 
    select Custom. Check that the correct conduit is active. 
    ■On a Mac computer, double-click the HotSync Manager 
    icon. From the HotSync menu, select Conduit Settings. 
    Select your user name from the User pop-up menu, and 
    check that the correct conduit is active. 
    I am using Outlook as my PIM, 
    but I cannot do a HotSync 
    operation.
    ■Click the HotSync Manager and select Custom. Check that 
    the correct conduit is active.
    ■Check that the correct conduit is installed. Reinstall the 
    HotSync Manager and make sure that the correct conduit is 
    selected.
    ■Reinstall Palm Desktop software and select the option to 
    synchronize with Microsoft Outlook.
    I cannot launch the HotSync 
    Manager.
    ■If you are using the optional serial cradle/cable, or if you 
    are performing a HotSync operation using a modem, make 
    sure you are not running another program, such as America 
    Online, that uses the serial port you selected in the Setup 
    dialog box.
    ■Make a backup copy of your Palm Desktop data, and then 
    reinstall Palm Desktop software. 
    						
    							Appendix B Frequently Asked Questions
    456
    I tried to do a local HotSync 
    operation, but it did not 
    complete successfully.■Make sure your handheld is seated in the cradle/cable 
    correctly.
    ■Check the connection between the HotSync cradle/cable 
    and the USB or serial port on your computer.
    ■Make sure the user name you selected in Palm Desktop 
    software matches the user name assigned to your 
    handheld.
    ■Make sure the date on your computer matches the date on 
    your handheld. 
    ■Read the HotSync Log for the user account for which you 
    are performing a HotSync operation 
    On a Windows computer, try each step in turn:
    ■Make sure that HotSync Manager is running. If it is 
    running, close it and restart it. 
    ■Make sure you selected Local USB or Local Serial, as 
    appropriate, from the HotSync Manager menu.
    ■If you are using the serial cradle/cable, make sure you 
    selected the correct serial port on the Local tab in the Setup 
    dialog box. It should be set to the port where you connected 
    the HotSync cradle/cable.
    ■If you are using the serial cradle/cable, try a lower baud 
    rate setting on the Local tab in the Setup dialog box.
    ■If you are using the serial cradle/cable, make sure you 
    aren’t running a program, such as America Online, that 
    uses the serial port you selected in the Setup dialog box.
    On a Mac computer, try each step in turn:
    ■Make sure HotSync Manager is enabled on the HotSync 
    Controls tab in the HotSync Software Setup window.
    ■If you are using the optional serial cradle/cable, 
    double-click the HotSync Manager icon in the Palm folder 
    and then click the Connection Settings tab. Make sure the 
    port selection matches the port where your HotSync 
    cradle/cable is attached.
    ■If you are using the optional serial cradle/cable, try a lower 
    Speed setting on the Connection Settings tab
    ■If you are using the optional serial cradle/cable, make sure 
    you aren’t running a program, such as America Online, fax 
    or telephony software, or AppleTalk networking, that uses 
    the serial port you selected in the Connection Settings tab. 
    						
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