Palm Tungsten T2 Instructions Manual

							Getting, sending, and managing e-mail
207
3.Select Account Setup.
4.Tap the name of the account you want from the list.
5.Tap the folders pick list, and tap Inbox if the Inbox is not displayed.
Getting e-mail by subject or getting the entire message
When you get e-mail messages, you can choose to get the subject only or to get the 
entire message. You can also use the Details dialog box to select options for getting 
unread e-mail only, downloading attachments, using filters, and more. 
To get e-mail messages:
1.Tap Get Mail.
If you have e-mail stored in your Outbox, tap Get & Send.
2.In the Get Mail dialog box, tap Subjects Only to download subjects only, or tap 
Messages to download entire messages.
TIPYou can turn off the Get Mail dialog box in VersaMail Preferences. See 
“Setting preferences for getting and deleting e-mail” later in this chapter. 
						

							Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
208
3.(Optional) Tap Details and select options for retrieving unread e-mail, 
downloading attachments, using filters, auto-disconnect, maximum download 
size, and default connection type for this account. Tap OK.
NOTESee “Creating mail filters” later in this chapter for more information 
about filters. See “Setting advanced account preferences” later in this chapter 
for information on the auto-disconnect feature. See “Selecting a different 
service for a given e-mail account” earlier in this chapter for information on 
setting a default connection type. 
4.(Optional) For IMAP accounts, you have the option of synchronizing IMAP 
folders from the Get Mail dialog. See “Wireless IMAP folder synchronization” 
later in this chapter for information.
NOTEThe maximum size of an incoming message is 5KB by default. 
5.Ta p  O K .
6.(Optional) If you are retrieving mail using a VPN connection, you may be asked 
to enter the username and password you use to log in to the VPN. If so, enter 
the username and password. See “VPNs” earlier in this chapter for more 
information.
7.The Getting Messages dialog box shows updates as your e-mail is downloaded.
When the Getting Messages dialog box disappears, another dialog box appears 
and displays the number of new e-mail messages.
Ta p  O K .   
						

							Getting, sending, and managing e-mail
209
A list of your e-mail appears in the Inbox.
Auto get mail with notification
You can set up the VersaMail application to automatically search for new mail on 
a regular schedule for a given e-mail account. The auto get mail feature 
automatically retrieves new messages and downloads them to your handheld, 
without needing to tap Get Mail.
CAUTIONYour handheld must be connected to an e-mail service provider in order 
for the auto get mail feature to work. Auto get mail only retrieves mail over an 
already-operating connection. For example, you must be connected to a service 
provider through a LAN access point or through your mobile phone using a GPRS or 
Bluetooth connection.
If auto get downloads any new messages, your handheld notifies you by blinking 
an indicator light, beeping, or vibrating. The handheld also displays a visual list of 
notifications, called the Reminders screen.
The auto get feature downloads the first 3KB of each message. If a message is larger 
than 3KB, tap the More button on the message screen to download and view the 
entire message.
Auto get mail recognizes any filter criteria you have set up for downloading 
messages to your handheld. See “Managing mail filters” later in this chapter for 
information. Any messages that do not meet the filter criteria will not be 
downloaded during an auto get. To retrieve messages that do not conform to filter 
criteria, perform a manual get with all filters turned off.
If auto get is taking place and you turn your handheld off or the connection to your 
e-mail service provider is disconnected, the auto get fails. If you are attempting an 
auto get over a network from a public location, you must be in range of a network 
access point for the auto get to work.
Envelope icon 
indicates whether 
a message or 
subject has been 
downloaded, and 
whether there are 
any attachments
Shows unread/
total messages
Displays the time for 
messages received today 
and the date for all other 
messages 
						

							Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
210
Scheduling auto get mail
When setting up a schedule, you select the interval for retrieving mail, the start and 
end times for retrieving mail, and the days on which scheduled e-mail retrieval 
should take place.
You can set up different schedules for each of your e-mail accounts, but you can set 
up only one schedule for a given account. For example, if you set up a schedule for 
mail retrieval on weekdays for your Yahoo account, you cannot set up a separate 
schedule for weekends on the same account.
If more than one scheduled auto get takes place at the same time (for example, for 
two separate e-mail accounts), the retrievals take place in the following order:
■Any past-due auto get (for example, a retry of an earlier failed auto get)
■Current retrievals according to the order of e-mail accounts (#1, #2, and so on)
NOTEThe auto get feature is not supported for VPN or SSL connections. It is also 
not supported if you have configured the security preferences on your handheld to 
encrypt databases on the handheld. For some nonsupported connection types, the 
Options menu does not display the auto get mail option; for others, if you try to set 
up an auto get schedule, an error message appears.
To set up a scheduled auto get mail:
1.On the message screen, Ta p  t h e  M e n u  i c o n   .
2.Select Options.
3.Select Auto Get Mail. 
						

							Getting, sending, and managing e-mail
211
4.Select the Get mail automatically check box.
5.Set schedule options:
6.Ta p  O K .
7.(Optional) Tap Get Mail. You should perform a manual Get Mail after setting up 
scheduled auto get. This ensures that only new messages will be retrieved 
during auto get.
IntervalTap the Every pick list and select the time interval, from 
15 minutes to 12 hours. See “Resource issues with auto get 
mail” later in this chapter for information on setting the 
interval.
Start TimeTap the Start Time box, tap to enter the start time hour and 
minute, and tap to enter AM or PM. Tap OK.
End TimeTap the End Time box, tap to enter the end time hour and 
minute, and tap to enter AM or PM. Tap OK.
DaysTap the days you want the schedule to be active. You can 
choose any number of days, but you can set up only one 
schedule per a given e-mail account. 
						

							Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
212
TIPAlternately, if you have configured an e-mail account to synchronize 
messages between your handheld and your desktop, you can perform a 
HotSync
® operation after setting up a scheduled auto get to ensure that only 
new messages will be retrieved during auto get. See “Synchronizing e-mail 
between the handheld and the desktop” later in this chapter for configuration 
information.
Auto get notifications
The auto get mail feature provides three different types of alerts during and after 
message retrieval:
■Depending on the connection type, a series of status messages may appear 
during the auto get connection and mail retrieval process.
■You can choose to have your handheld alert you when a new message arrives 
in your account. The beep or alert sound your hear is called a notification. Your 
handheld also notifies you of a new message’s arrival by blinking an indicator 
light or vibrating if the right preferences are turned on. For more information, 
see “Making your handheld buzz or blink when you get new e-mail” later in 
this chapter. 
NOTEYou must turn the Notification option on to have your handheld notify 
you when new messages are received. See “Setting notification options” later 
in this chapter for more information.
■If auto get discovers and downloads new messages for a given e-mail account, 
a notification appears in the Reminders screen, displaying the account name 
and the number of new messages. If auto get is scheduled for more than one 
account, a separate notification appears for each account. See “Viewing and 
using the Reminders screen” later in this chapter. 
						

							Getting, sending, and managing e-mail
213
Setting notification options
You can turn the notification sound on or off to notify you when new e-mail 
arrives. You can choose from a variety of sounds, such as birds, bumble bees, or 
simply an alarm.
To set notification options:
1.From the Inbox or another folder screen, tap the Menu icon  .
2.Ta p  O p t i o n s .
3.Tap Notification.
4.Tap the Notify me of new mail and mail alerts check box. 
5.Tap the Notify Sound pick list and select a sound. The handheld plays a brief 
demonstration of the sound. 
NOTEIf you install a custom sound on your handheld, it will appear on the 
Notify Sound pick list.
6.Ta p  O K .  
You can follow these procedure steps to change the notification sound or to turn 
the sound on or off at any time. 
						

							Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
214
Making your handheld buzz or blink when you get new e-mail 
In addition to setting a notification sound, you can also choose to have your 
handheld’s indicator light blink or to have your handheld vibrate when you 
receive new e-mail. You select how your handheld notifies you of new e-mail in 
your handheld’s General preferences. 
To make your handheld buzz or blink when you get new e-mail:
1.Tap the Home icon  . 
2.Tap the Prefs icon  .
3.From the General Preferences list, select Sound & Alerts.
4.Do any of the following:
– To change the volume of the Alarm Sound, tap the Alarm Sound pick list and 
select Low, Medium, High, or Off.
– To change whether or not the handheld indicator light blinks when you 
receive new e-mail, tap the Alarm LED pick list and select On or Off.
– To change whether or not the handheld vibrates when you receive new 
e-mail, tap the Alarm Vibrate pick list and select On or Off. 
5.Ta p  D o n e .   
						

							Getting, sending, and managing e-mail
215
Viewing and using the Reminders screen
Your handheld displays a Reminders screen that shows summary information 
about new e-mail messages and alerts from other applications, such as alerts to 
remind you of Date Book appointments.
To view the Reminders screen:
■Tap the blinking asterisk   in the upper-left corner of any screen.
If you set up a scheduled auto get mail and you receive new e-mail messages, they 
are downloaded into the Inbox. As you work with e-mail messages in the Inbox, 
the Reminders screen doesn’t display a reminder for any new messages that arrive, 
because the messages are already displayed in the Inbox. 
NOTEA broken envelope icon   appears next to a message when an auto get mail 
or automatic send retry fails.
To respond to the reminders, do one of the following:
■Tap the check box to clear a reminder from the list.
■Tap the reminder (either the mail icon or the text description) to go to the Inbox 
of that account or read a detailed error message. 
■Tap Done to close the Reminders screen and return to whatever you were doing 
on your handheld before the Reminders screen appeared. 
■Tap Clear All to dismiss all reminders in the Reminders screen. 
When a notification appears in the Account Manager, tap the notification to go to 
the Inbox of that account, or launch the VersaMail application and go to that 
account. Once you view a message in the Inbox it is removed from the Reminders 
screen notification, even if you do not open the message. Auto get then starts at the 
next scheduled interval, with the Reminders screen counter reset to 1. 
If you do not view the Inbox of the selected account and another scheduled e-mail 
retrieval takes place and finds new messages, the Reminders screen will add the 
number of new messages to the notification for that account. For example, if 
scheduled auto get #1 finds two new messages and, before you view the Inbox, 
scheduled auto get #2 takes place and finds three more new messages, the 
Reminders screen notification indicates five new messages for that account.
Tap the check box to 
remove a single 
reminder from the 
list
The mail icon tells 
you that this 
reminder is for an 
e-mail messageTap the text to open 
the account Inbox or 
view a detailed error 
message 
						

							Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
216
If auto get discovers new messages but then fails for any reason, a notification 
appears in the Reminders screen, displaying the account name and an error 
message.
You can tap the error message or open the VersaMail application to the given 
account for more detailed information on the failed auto get.
If auto get discovers no new messages for a given account, no notifications appear 
in the Reminders screen for that account.
The Reminders screen displays only the most recent notification for a given 
account. For example, if one scheduled auto get failed, but the next one succeeded 
and downloaded two new messages, the Reminders screen would first display the 
error message, but would display the number of messages retrieved after the 
successful retrieval.
Reminders screen notifications are specific for each account. For example, if auto 
get fails for one account but succeeds in downloading new messages for a separate 
account, the Reminders screen displays an error message for the first account and 
a message indicating the number of messages downloaded for the second account.
Auto get mail retries
If the interval for scheduled auto get is set at “Every 1 hour” or less frequently, and 
an auto get fails for any reason, the VersaMail application continues attempting to 
retrieve e-mail at 30-minute intervals until either the next scheduled auto get 
occurs or the end time for scheduled e-mail retrieval is reached. If the interval is set 
for more frequently than one hour and an auto get fails, the VersaMail application 
waits until the next scheduled auto get.