Nortel Compact Ics 4.2 System Coordinator Guide
Have a look at the manual Nortel Compact Ics 4.2 System Coordinator Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Answering calls /41 P0941543 01 Compact ICS 4.2 System Coordinator Guide Displays Using acentralanswering position (CAP) module 5 6.5&7 2*08) .5& .5& - .5& 9 The person at telephone 21 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to thecall. There is no telephone that can receive a call on line 001 so the system has transferred it toyou. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. For other displays, see ‘‘Common feature displays’’ on page213. DNDfrom21 DND transfer DRT Line001 Line001 callback CALLBACK Line001 to prime Line002>Line052
42/ Answering calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
M7324 set with one CAP module
5 .5&
9
): ,
.5&
; .5&
Customizing your CAP module
-
.5&
,
.5&
² ¥¡Ú %%2
()3
5
.5&
,
.5&
%%
,
#
:8 %%.
Answering calls /43
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Monitoring telephones with the CAP module
ö
.5&
The indicator is on when the telephonehas:
!
!
The indicator is off when a telephone has:
Release button
& ¨
¨
;
¨
-
=
²
Hearing aidcompatibility
$.. & /:
/:0(/
<
Tip -You can send up to 30 messages from a CAP.
44/ Answering calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Viewing information about a call on the
display
-
. !
,
!
,
>
;
,
>
. !
-
. !
²¡ÚÚ
. ! %%= .?
(83
Using Call Information for a particular call
²¡ÚÚ
. -
.!
$
,
$
. -
Answering calls /45
P0941543 01 Compact ICS 4.2 System Coordinator Guide
,
. !
Displaying Call Information before or after answering
+
( &
²¡ÚÚ
8 &
£
VIEW
,
. !
-
. !
²¡ÚÚ
Displaying Call Information for a call on hold
( & ² ¡ÚÚ
öSelect a call
8
-
0 &
£
VIEW
,
Tip -Call Log displays the same information as Call
Information, along with the date and time of the call, and the
number of times the caller called.
Tip -If your telephone automatically displays Call Display
information for a call, you need to press²¡ÚÚ
before you can press£orVIEW
to display more information
about the call.
46/ Answering calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Making Call Display information appear
automatically at a telephone
4
,
. !
5
. !
. !
-!
Changing what information is shown first about a call
!
. !
+
$
%%
(0
( &
²¥¥ÛßßÜÝÝ
8 &
ÛÜßÝß6 .
7
0 &
) &
@ &
Ô
/ &
* .
1stDisplay: CHANGE
NameNumbr
Line
Unknown name
Unknown number
Private name
Private number
#
Answering calls /47
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Picking up a call ringing at another telephone
#
!
&
#
&
#
Answering any ringing telephone using Directed
Pickup
²àß
( &
²àß
8 4
. &
#
. &
# 6!
&
# 7
-
, ,
!
&
# -
# 5
Answering any ringing telephone using Group Pickup
²àÞ
#
-
#
#
#
&
²àÞ
Tip -Directedpickup can retrieve calls that areringing on
an Answer DN. While you mayenter the internal number of
the telephone you hear ringing, it may be calls from another
telephone you are answering.
48/ Answering calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
&
#
-
#
,
Changing a pickup group for a set
#
#
%%
(0
( &
²¥¥ÛßßÜÝÝ
8 &
ÛÜßÝß6 .
7
0 &
) &
@ &
Ô
/ &
CHANGE Pickup grp+
#
123
4
None
Displays
Tip -A Hunt Group call ringing at a Norstar set DN that is
also a member of a call pickup group can be picked up by
any Norstar set in that call pickup group. For more
information on Hunt Groups see ‘‘Programming Hunt Groups’’
on page 147.
You are already connected to the telephone that
made the call you aretrying topick up. This can
happen if you are on acall to aco-worker, your
co-worker dials the number of a telephone inyour
pickup group, and you attempt to pick upthat call.
There is no call that you can pick up or the call that
was ringing has already been answered.
You have tried topick up acall onsomeone elses
private line.
Already joined
Pickup denied
Answering calls /49
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Trunk Answer
²¡ââ
# 5
# 5
#
# 5
Answering a call using Trunk Answer
& ² ¡ââ
Displays
Enter the internal number of the telephone that is
ringing. (You may use an internal autodial button to
do th is. )
If you decide not to answer aringing call after you
have activated Directed Pickup,press².
Tip -If there is more than one incoming call on lines in a
Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.
You have tried topick up a call on someone
else’s private line.
The call that is ringing is on a line that is not in
a Ringing Service.
Pickup:
Line denied
Pickup denied
50/ Answering calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Answer buttons
5
5
5
5
$
,
1
5
. ;
<
$
%%&
()*
5
$
+
4
4,
-!
5
#
5
-
5
5 A
Creating a Conference Call
#
( 2#
8 &
²Ü
Tip -More than one attendant may have an Answer button
for a single telephone. This allows two or more attendants to
handle calls for a busy person.
Each telephone can handle calls for up to eight other people
using a separate Answer button for each person.