Nortel Compact Ics 4.2 System Coordinator Guide
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Troubleshooting /211
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Testing the telephone display
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Display test
8 &
TEST
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0 5B
4
DOWNUP
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OK
³
!
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#
,
5
? $ 6?$7
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?$
&
Testing the telephone buttons
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NEXT
8 &
TEST
³
0 &
-
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Rls button
Button test
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged
into the telephone.
( & ²¡âÞ £
NEXT
Handset test
8 &
TEST
³
212/ Troubleshooting
Compact ICS 4.2 System Coordinator Guide P0941543 01
0 &
#
,
,
&
Testing the telephone headset
B
#
( & ²¡âÞ £
NEXT
Headset test
8 &
TEST
³
&
Testing the telephone speaker
( & ²¡âÞ £
NEXT
Speaker test
8 &
TEST
³
#
# ,
&
Testing the power supply to a telephone
( & ²¡âÞ £
NEXT
Power test
8 &
TEST
³
,
;
Power OK
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Common feature displays
Someone is already using programming, or the
feature you are trying to use is not compatible with
the configuration of the telephone orline.
You havetried to use a feature, but you have not
been given access to it in administration
programming.
You have taken more than 15 seconds to press a
button in response to adisplay.
You have entered a feature code that is used by an
application program that your system does not have.
You haveentered an invalid feature code.
You have tried to use a feature that is notavailable
in the present setup of yourNorstar system.
You cannot use the feature you have chosen because
your telephone is locked. See ‘‘Using Set lock’’ on
page195.
Press£or pressVIEWâoráVIEWto view a number
that is too long to fit on the display. Press
³orOK
when you are finished.
This indicates a long distance call. (May be
available with Call Display services.)
Either you are receiving an internal call from
telephone 39 forwarded by telephone 21 or you
have an Answer button for telephone 21 and an
internal call from 39 is ringing on 21.
You are connected to an internal call. Press
TRANSFER
to transfer the call.
You are receiving a call from telephone 21.
Access denied
Denied in admin
Feature timeout
Inactive feature
Invalid code
Not available
Set locked
1234567890123...
VIEWâ OK
¤
39>21
21
TRANSFER
21 calling
214/ Common feature displays Compact ICS 4.2 System Coordinator Guide P0941543 01 You have received a Ring Again offer for a call to an internal telephone. Press the flashing internalline button orYES to call the number again. On the M7100 telephone, just lift the handset. Otherwise, pressNO or wait 30 seconds for the Ring Again offer to expire. For an explanation ofRing Again, see ‘‘Using RingAgain’’ on page 68. The person to whom you camped the call did not answer it. The call has come back to you. Press the line button orCALLBACK to reconnect to the call. You are connected to an external call. Press TRANSFER to transfer the call. Either you are receiving an extern alcall forwarded from telephone 21 or you have an answer button for telephone 21 and an external call is ringing on that telephone. The call on line 001 is being transferred to you by someone else in your Norstar system. A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press ³if you have an M7100 telephone. You tried to use Call Queuing but no call was ringing at your telephone. There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing,press the line button to answer the call on that line. The telephone to which you directed a call is not in service or is otherwise unavailable . Thecall is returned to your telephone. No one answered the call you parked. The call has come back to you. You have used the Call Queuingfeature without picking up the handset. Auto Handsfree has not been assigned to your telephone. You must use the handset or Âto answer a call. Call 21? YES NO Camped: 21 CALLBACK Line001 TRANSFER Line001>21 Line001 transfer Line001 waiting No calls waiting No line selected Not in service Parked call CALLBACK Pick up receiver
Common feature displays /215 P0941543 01 Compact ICS 4.2 System Coordinator Guide You are receiving apriority call. If you are on another call, inform the person you arespeaki ng to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (ineight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold. It is reconnected automatically when the priority call ends (unless you transfer theprior it ycall, in which case you must press the line button of your original call toreconnect). Use DND ( ²¡Þ) or press BLOCK to reject aprioritycall. You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. You have received a Ring Again offer for a line pool. Press the flashing internal line button orYES to use the line pool. On the M7100 telephone, just lift the handset. Otherwise, pressNO or wait 30 seconds for the Ring Again offer to expire. You cannot program afeature button while you are on a call. You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using thefeature. The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. Priority> 21 BLOCK Release a call Use line pool? YES NO Hold or release Release calls Line in use No button free Make calls first
216/ Common feature displays Compact ICS 4.2 System Coordinator Guide P0941543 01 All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. T h i s must be corrected by your customer service representative or installer. The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer. You have tried to program redirection while someone else is programming redirection. Only one person can program line redirection at a time. The line you are trying to use for redirecting calls is for incoming calls only. Choose an outgoing line. Continue entering digits. PressÃor BKSPto delete incorrect digits. Press³orOK when you are finished. You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. No free lines No line selected In use:21 Incoming only 9__ QUIT BKSP OK Invalid number Line denied Restrictedcall
P0941543 01 Compact ICS 4.2 System Coordinator Guide Index ¤Long Distance symbol 213 ÛLink symbol 197 ÝPause symbol 198 ÞProgrammed Release symbol 199 ßRun/Stop symbol 199 àWait for Dial Tone symbol 200 access Class of Service 203 external lines 206 Norstar from outside the system 200 remote 202 using a COS 201 using a DISA 201 Access denied213 ADD208 administration password (see System Coordinator password) administration programming 14 Alarm 61-4-2 210 alarm codes reporting and recording 210 alarm telephone 210 Allow calls 170 allow redirect programming 107 Already joined 48 ,61 Already parked 99 Alternate line (ATA feature code) 172alternate services 185 analog terminal adapter dialing signals 199 using dialing modes 65 analog terminal adapter, internal and features 171 feature codes 177 troubleshooting 178 announcement paging 111 Voice Call 118 Answer button 50 answering calls Answer button 50 Call Display services 44 Call Duration Timer 59 Call Pickup 47 central answering position 41 Conference Calls 50 Custom Call Routing 70 Group Listening 54 Handsfree 54 hearing aid compatibility 43 prime telephone 40 Privacy 58 System Answer 69 Trunk Answer 49 using line buttons 39 using the Release button 43 Voice Call 118 answering machine, and I-ATA 177–178 apply button cap labels 131 ATA (see analog terminal adaptor)
218/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 attendant telephone 73 Auto Attendant 69 –82 Auto Call information (see Caller ID set) Auto System Answer (see System Answer) autodial line selection 84 programming 83 storing number on a memory button 82 using Last Number Redial 86 Autodial full 84 automatic Call information 46 Call Log 120 dial 65 Handsfree 57 Hold 91 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 182 Automatic Recall ISDN terminal feature 182 Automatic Telephone Relocation 169 ,205 auxiliary ringer 196 Back 20 Background Music 171 Basic password 14 ,142,191 BKSP208 blocking calls (see Do Not Disturb) busy 61 ,67 busy tone fast 203button cap labels applying 131 button caps types of 131 button defaults M7100 telephone 137 M7208 telephone 138 M7310 telephone 132 ,135, 138 M7316 telephone 132 M7324 telephone 139 T7310 telephone 131 Button erased 84 Button Inquiry 127 buttons Answer button 50 Button Inquiry 127 changing button programming 143 display 17 ,18 erasing programmed features 129 Feature 17 Handsfree/mute 57 Hold 17 Last Number Redial 85 memory 17 ,82,207 moving line 140 numbering on all telephone types 143 programming features on buttons 129 Release 17 ,43 Saved Number Redial 89 testing 210 ,211 using a line button 63 using buttons 15 bypassing a Hotline telephone 194
Index /219 P0941543 01 Compact ICS 4.2 System Coordinator Guide call ways to make a 61 Call 221?214 Call blocked 67 Call Display information 44 Call Duration Timer 59 Call Forward ATA feature code 172 CallForwardNoAnswer34 CallForwardonBusy35 , 103 Forward no answer 102 forwarding to voice mail 105 ISDN terminal feature 181 overriding 102 programming 33 ,102,103 Call Forward and Line Redirection, differences 109 Call information automatic 46 changing what information is shown first 46 displaying information 44 getting information for a call on hold 45 getting information for a current call 45 Call Log 120 Autobumping 122 automatic 120 calling from within 123 deleting log items 122 logging call manually 121 options 121 ,145 using 120 Call Log set 120 call overflow 206 Call Park 98ATA feature code 172 Call Pick-up ATA feature code 172 Call Pickup Directed Pickup 47 Group Pickup 47 Call Pick-up (Directed) ATA feature code 172 Call Queuing 93 ATA feature code 173 Call Transfer 94 Call Transfer (ATA feature code) 176 Call(s) bumped 125 Callback 100 Caller ID set 46 Calling 67 Camp denied 97 Camp max 97 Camp to 97 Camped 97 Camped214 camping calls (see Camp-on) Camp-on 97 ATA feature code 173 Cant ring again 62 ,68 CANCEL208 Cancel denied 116 CAP (see central answering position) CCR (see Custom Call Routing) central answering position answering calls 41 M7324 telephone 41 sending messages 114 telephone 41 ,192 using 41 Class of Service ATA feature code 173
220/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 changing 204 using a password 202 ,203 Cleared>LINENAM 116 communicating in the office paging 111 –114 sending messages using display 114 Voice Call 118 Conf. on hold 53 Conference busy 53 Conference Call ATA feature code 173 by releasing privacy 59 removing yourself from 53 using the Conference feature 50 contrast adjustment 128 control telephone 188 ,195 Custom Call Routing attendant telephone 73 customizing 71 language choice 74 using 70 customizing your telephone adjusting ring volume 141 Button Inquiry 127 changing ring type 141 contrast adjustment 128 User Preferences 142 date and time changing 26 default button assignments 136 deleting Call Log items 122 messages from list 116 programmed features 129 Denied in admin213desktop conferencing 183 dial pad entering numbers and letters 30 dial tone Norstar system 203 stuttered 203 Dial voice call 119 dialing automatic dial 65 direct extension 71 options 145 pre-dial 66 saved number 89 standard dial 65 switching from pulse to tone 200 dialing modes 65 dialing signal Link 197 Long Tones 198 Pause 198 Programmed Release 199 run/stop 199 switching from pulse to tone 200 Wait for Dial Tone 200 direct extension dialing, using Custom Call Routing and System Answer 71 direct inward system access 201 direct-dial telephone programming 193 Directed Pickup 47 directing calls, using Custom Call Routing 70 DISA (see direct inward system access) disconnect