Nortel Compact Ics 4.2 System Coordinator Guide
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Index /221 P0941543 01 Compact ICS 4.2 System Coordinator Guide from conference 53 releasing a call, accidentally 60 supervision 205 Disconnect Supervision 205 display button equivalents for one- line display 208 buttons 17 Call information 45 changing the language 128 , 145 contrast 145 display buttons 18 making darker or lighter 128 one-line 208 testing 211 distinctive rings 141 DN (see internal numbers) DND 97 DND transfer 41 DNs 25 Do Not Disturb 170 on Busy 36 Do not disturb 62 ,68,96 Do Not Disturb on Busy 104 DRT 41 ending a call 43 Enter code 130 Enter digits 84 ,88 Enter zone 113 entering names and numbers 30 erasing Call Log items 122 messages from list 116 programmed features 129 Evening Sched 190 Exchanged 140Exclusive Hold 67 ,92 Expensive route 62 external page 111 external access to Norstar 200 external autodial programming 83 external Call Forward (see Line Redirection) external paging equipment 114 extra-dial telephone 190 Ä Autobumping canceling £¡ÚÞ 122 using ¡ÚÞ122 autodial button external ¥Ú83,85 internal ¥Û83 Background Music canceling £¡ß171 turning on ¡ß171 Button Inquiry ¥â89, 127,205,210 Call Duration Timer àà59 Call Forward canceling £Ý101 using Ý101 Call Information Ä¡ ÚÚ 44,45 Call Log entering ¡ÚÛ124 external calls ¡ÚÜ 121 options ¥¡Ý121 password ¥¡Þ124 password ¥¡Þ123 viewing ¡ÚÛ122
222/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 Call ParkàÝ98 Call Pickup àß47 Call Queuing ¡âÚ93 Call Transfer canceling £àâ95,96 using àâ53,94 Camp-on ¡Û97 Class of Service ß¡204 Conference Call M7100 telephone £Ü 51,52 using Ü50,51,52 Contrast Adjustment ¥à 128 Custom Call Routing ¥¡ÜÛ73, 191 Dialing Modes ¥¡Û65 Directed Pickup àß47 Do Not Disturb canceling £¡Þ170 turning on ¡Þ66,170 Exclusive Hold àá92 Feature Button erasing ¥Ú129 programming ¥Ü129 ßÛPage 138 Group Listening canceling £¡âÛ54 using ¡âÛ54 Hide message display ¥¡âß141 Host System Dialing Signals Link àÚ197 Long Tones ¡â¡198 Pause à¡198 Programmed Release ¥¡á199 Run/Stop ¥á199 Wait for DialTone ¡âÝ200 Language English ¥ÞâÚ128 French ¥ÞâÛ128 Spanish ¥ÞâÜ128 Last Number Redial Þ85 Line Button, moving ¥¡Ú140 Line Pool Access ßÝ64 Line Redirection canceling £¡Ý106 using ¡Ý106 Message canceling £Ú115 sending Ú114 viewing ones you sent Ú 116 viewing ßÞ115 Page combined zone ßÜ111 external zone ßÛ111 internal zone ßÚ111 using ßâ98,99,111 Password Basic 26, 191 Call Log ¥¡Þ124 System Coordinator ö 24,26,29,31,32, 33,34,35,36,37,191 Priority Call ßá66 Privacy ¡Ü59 Restriction Service turning off £¡àÛ 187 turning on ¡àÛ187 Ring Again canceling £Û68 using Û68
Index /223 P0941543 01 Compact ICS 4.2 System Coordinator Guide Ring Type¥ß141 Ring Volume ¥¡â141 Ringing Service turning off £¡àÚ 187 turning on ¡àÚ187 Routing Service turning off £¡àÜ 187 turning on ¡àÜ187 Saved Number Redial ßà 89 Services, viewing ¡àâ 189 Speed Dial adding user ¥Ý87 making calls â87 Static Time and Date ¡âß117 System Answer, Custom Call Routing, recording a greeting ¥¡ÜÜ80,82 System Answer ¥¡ÜÚ 72,191 Testing display ¡âÞ211 power supply ¡âÞ 212 telephone buttons ¡âÞ211 telephone handset ¡âÞ211 telephone headset ¡âÞ212 telephone speaker ¡âÞ212 Time and Date ¥¥æé÷ä26, 191 Trunk Answer ¡ââ49User Preferences ¥¥ èêäå 142,191 Voice Call Deny canceling £¡¡119 using ¡¡119 Voice Call ßß118 F_ 130 fast busy tone 203 fax machine, and I-ATA 177 – 178 Feature button 17 Feature code 130 Feature moved 130 Feature timeout213 Features adjusting ring volume 141 Autobumping 122 autodial 82 auxiliary ringer 196 Background Music 171 Button Inquiry 127 Call Display 44 Call Duration Timer 59 Call Forward 101 Call Information 44 Call Log 120 Call Park 98 Call Pickup 47 Call Queuing 93 Call Transfer 94 Callback 100 Camp-on 97 changing ring type 141 Class of Service password 204 Conference Calls 50 contrast adjustment 128 Custom Call Routing 73 dialing modes 65
224/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 dialing signal Link 197 Long Tones 198 Pause 198 Programmed Release 199 run/stop 199 Wait for Dial Tone 200 Do Not Disturb 170 Do Not Disturb on Busy 104 Exclusive Hold 92 Handsfree 54 hiding the message or calls display 141 Hold 91 language choice 128 Last Number Redial 85 line pools 63 Line Redirection 105 –110 Messages 114 moving line buttons 140 paging 111 –114 priority call 66 Privacy 58 Restriction service 185 Ring Again 68 ring type 141 Ringing service 185 Routing service 185 Saved Number Redial 89 sending messages using display 114 Set Lock 195 Speed Dial 86 System Answer 72 Test a Telephone 210 –212 Time and Date 191 Trunk Answer 49 User Preferences 142 Voice Call 118Voice Call Deny 119 features Group Listening 54 file transfer 183 Flash (feature) 197 Forward denied 105 Forward> 105 forwarding calls 33 Call Forward 101 Call Forward delay 103 Call Forward on Busy 103 Do Not Disturb on Busy 104 Forward no answer 102 Line Redirection 105 –110 ! Get call first 99 greetings, Auto Attendant changing the language 74 Custom Call Routing 70 customizing 77 pre-recorded 77 recording 80 Group 4 fax 183 Group Listening 54 Group Pickup 47 handling many calls at once Call Queuing 93 Hold 91 handset testing 211 handset speaker testing 212 Handsfree making calls 55 muting 55 ,57 Handsfree Answerback programming 58 Voice Call 118
Index /225 P0941543 01 Compact ICS 4.2 System Coordinator Guide Heading 20 headset Handsfree requirement 57 testing 212 hearing aid compatibility 43 Hidden number 62 ,86,90 Hold ATA feature code 174 automatic 91 button 17 Conference Call 52 exclusive 92 listening while on hold 92 retrieving call 91 Hold or release 125 Hold or release215 Hospitality 156 ,158 host system signaling Link 197 Pause 198 Programmed Release 199 run/stop 199 Wait for Dial Tone 200 Hotline bypassing 194 setting up the telephone 194 Hunt Groups 35 ,36,37,39,48, 50,66,68,69,91,99,101, 102,103,104,112,118, 147,170,194,205 adding or removing members 148 Answering incoming calls 39 assigning and unassigning lines 150 Broadcast mode 151 moving members 149 programming busy line setting 153programming the overflow set 154 programming the queue time-out 154 Rotary mode 151 Sequential mode 151 setting the distribution mode 151 setting the hunt delay 152 setting the name 155 # I-ATA (see analog terminal adapter, internal 171 In use 116 In use216 In use SETNAME 125 Inactive feature213 Incoming Line Groups (ILG) 147 Incoming only216 installer programming 14 ,24 integrated services digital network (see ISDN) 179 Intercom 108 Intercom # 84 internal analog terminal adapter (see analog terminal adapter, internal) 171 internal numbers length of 205 internal page 111 Internet access 184 Invalid code 88 ,200 Invalid code213 Invalid location 140 Invalid number 84 ,96,99 Invalid number216 Invalid Password 204 Invalid zone 113 ISDN
226/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 applications 182–184 capacity 179 equipment 182 –184 Internet access 184 $ LAN access 183 LAN bridge 184 LAN router 184 language changing on the display 128 , 145 choice for Auto Attendant 74 Last Number Redial programming 85 Last Number Redial (ATA feature code) 174 Last Number Redial, using 85 leased line backup 183 length of call, timing 59 length of internal numbers 205 letters, entering with dial pad 30 limiting access to Norstar 201 telephone feature use 195 telephone programming 195 using alternate or scheduled services 185 line changing the name 32 target 206 Line 001 waiting214 line assignment 205 line button moving 39 ,140 using to choose a line 63 Line denied 49 ,62 Line denied216 Line hung up 97 Line in use215line indicators description 40 line pool 63 –64,206 line pool and ATA 174 Line Redirection 105 –110 Line Redirection 108 Line Redirection and Call Forward, differences 109 line, changing the name 169 Line001 callback 41 Line001 hung up 96 Line001 to prime 41 Line001 transfer214 Link ATA feature code 174 using 197 Link, programming 197 LIST 144 listening on hold 92 log space programming 124 logging a call manually 121 Logit (see Call Log) long distance call indicator 213 long distance calls, using COS password 200 Long Tones 198 Long Tones 199 Lunch Sched 190 % M7100 telephone 84 button defaults 137 Button Inquiry 127 Call Conference 51 Call Park 98 Call Queuing 214 Call Transfer 96
Index /227 P0941543 01 Compact ICS 4.2 System Coordinator Guide CallBack 97,98 camping a call 97 Conference Call 52 Conference Call on hold 52 Hold 91 Incoming Line Group button 40 ,63 internal numbers 205 line assignment 206 Line Redirection 105 memory buttons 207 one-line display 208 Ring Again 214 ,215 Speed Dial 87 standard dial 65 Transferring a call 96 Voice Call 118 M7208 telephone button defaults 138 memory buttons 207 one-line display 208 splitting a Conference Call 52 M7310 telephone 15 button defaults 135 ,138 memory buttons 207 splitting a Conference Call 52 troubleshooting 210 M7324 telephone 15 button defaults 139 central answering position 41 memory buttons 207 splitting a Conference Call 52 troubleshooting 210 maintaining security 202 Make calls first215making calls dialing modes 65 priority call 66 using a line button 63 using line pools 63 using Ring Again 68 with automatic Handsfree 57 memory buttons 17 ,82,207 Message denied 117 Message list 117 Message to 117 Messages ATA feature code 174 cancelling a sent message 115 hiding display 141 removing from list 116 sending 114 sending using the display 114 viewing 115 Messages & Calls 117 ,125 Microphone muted 119 modem, and I-ATA 177 –178 monitoring calls 50 ,206 line pool status 68 lines (see also Disconnect Supervision) 205 telephone status 68 transferred calls 100 mounting telephones on wall 209 Move line from 140 Move line to 140 moving telephones 169 music, background 171 muting voice call tones 118
228/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 & names spelling out 30 New calls begin 125 Next 20 night control phone (see control telephone) Night Sched 190 Night Service (see Services) 9_ 61 9_216 No button free 117 No button free215 No call on 99 No calls waiting214 No free lines216 No info to log 126 No last number 62 ,86 No line selected 62 No line selected214,216 No line to use 108 No log assigned 126 No number saved 90 No number stored 88 ,117 No resume item 126 No services ON 189 No voice call 119 Norstar system dial tone 203 Not available213 Not in service 62 ,96,98,105 Not in service214 numbers, entering with dial pad 30 OK208 On another call 62 ,68 On hold 92 one button access to features 43one button dialing (see Autodial) Outgoing line 108 overflow call routing 206 OVERRIDE208 overriding Call Forward 102 page ATA feature code 175 external equipment 114 programming 112 shortcut codes 111 types 111 zones, programming 112 Page choice 113 Page timeout 113 Paging ALL 113 Paging busy 113 Park denied 99 Parked call214 Parked on 99 parking a call retrieving 98 Parking full 99 password 156 Basic 142 ,191 Call Log 123 –124 changing 190 Class of Service 203 clearing Call Log 192 System Coordinator 190 , 191 User Preferences 142 Pause 198 ATA feature code 175 pause in a sequence of numbers (see Wait for Dial Tone) personal programming 14 Pick up receiver214
Index /229 P0941543 01 Compact ICS 4.2 System Coordinator Guide Pickup 49 Pickup denied 48 ,49 pickup group 47 Please wait 67 Pool code 108 power supply testing 212 pre-dial 66 Press a button 84 ,127,130 Press a line 140 Press held line 53 prime line 195 ,208 prime telephone 40 priority call ATA feature code 175 priority call (see also Call Queuing) 66 Priority denied 67 Priority>223215 Privacy ATA feature code 175 changing status 58 private branch exchange, accessing from Norstar (see also hostsystem dialing signals) 197 private call 59 private line 208 Program and HOLD 85 ,88,130 Program and OK 85 ,88,130 Programmed 85 Programmed Release 199 programming 158 system features Call Forward 33 ,36 changing the name of a line 32 changing the name of a telephone 31System Speed Dial 28 time and date 26 telephones Call Forward 33 ,36 changing number of rings before forwarding call 34 changing the name of a telephone 31 Do Not Disturb on Busy 36 programming basics administration programming 14 Basic password 14 customizing your Norstar 14 entering passwords 24 installer programming 14 personal programming 14 programming indicator »20 programming indicator ¼20 programming map 21 ,22– 24 programming overlay 18 recording changes 13 starting and ending a session 24 understanding programming 13 programming lines changing the name of a line 169 programming system features adding or removing telephones from Custom Call Routing groups 76 attendant telephone 73 changing the language used by System Answer and Custom Call Routing 74
230/ Index Compact ICS 4.2 System Coordinator Guide P0941543 01 changing the number of rings for Custom Call Routing 75 changing the number of rings for System Answer 75 Restriction service 185 ,186 Ringing service 185 Routing service 185 System Speed Dial 86 programming telephones allowing Line Redirection 107 auxiliary ringer 196 Call Display 46 Call Forward delay 103 Call Pickup 47 changing the name of a telephone 169 direct-dial telephones 193 Do Not Disturb 170 external autodial button 83 Forward no answer 102 Forward on busy 103 Handsfree 57 HF Answerback 58 Hotline 194 Last Number Redial 85 Link 197 page zone 112 paging 112 priority call 66 Redirect ring 107 Saved Number Redial 89 Set lock 195 User Speed Dial 86 ,87 ( QUIT208 ) recording programming 13 redialing external number 85 Redir by 108 Redirect ring programming 107 Redirect½denied 108 redirection loops 109 refusing to answer second call 170 Release a call 98 Release a call215 Release button 17 ,43 Release calls215 releasing from conference 53 releasing a call accidentally 60 remote access 200 –202 remote use Class of Service password 203 security 201 using lines and features from outside the system 200 replying to a message 115 reporting and recording alarms 210 Restrn 189 Restricted call 62 ,96 Restricted call216 restricting access to Norstar 201 feature use (see Set Lock) telephone feature use 195 telephone programming 195