Nortel Compact Ics 4.2 System Coordinator Guide

							P0941543 01 Compact ICS 4.2 System Coordinator Guide
Forwarding your calls
Forwarding your calls toanother Norstar
telephone
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Canceling Call Forward
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Using Call Forward at your telephone
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Tip -If your Norstar set is a member of a Hunt Group, the
Call Forward all calls setting is overridden by the Hunt Group
routing forHunt Group calls. For more information on Hunt
Groups see ‘‘Programming Hunt Groups’’ on page147. 
						

							102/ Forwarding your calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Overriding Call Forward
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Changing theautomaticCall Forward settings for a
telephone
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Changing Forward no answer
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Tip -If you are one of a group of people who regularly
forward their calls to one another, be aware that it is possible
to set up forward loops where a call is forwarded from one
telephone to another in a circle, and is never answered
anywhere.
Tip -If the Norstar set is a member of a Hunt Group, the Call
Forward no answer feature is overridden and the Hunt Group
call continues to ring until the hunt time has expired. For more
information on Hunt Groups see ‘‘Programming Hunt Groups’’
on page 147. 
						

							Forwarding your calls /103
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Changing the delay before a call is forwarded

 
  	 	 
 	  	 
 
    

		
	 	
	 	 
 
	 

 		 	 	 	 
	
  	 	 
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Tip -If the Norstar set is a member of a Hunt Group, the
Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunttime has expired.
For more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147. 
						

							104/ Forwarding your calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
DND on Busy
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Tip -If a Norstar set is a member of a Hunt Group and the
set activates this feature, the set does not receive notification
of incoming Hunt Group calls while on a call. The DND on
busy feature overrides the Hunt Group. For more information
on Hunt Groups see ‘‘Programming Hunt Groups’’ on page
147. 
						

							Forwarding your calls /105
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Call Forward and Voice Mail
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• use the internal number of your voice mail as the
destination when you program Forward no Answer and
Forward on busy,
or
• make the ring delay greater than the delay used by your voice
mail system, if your voice messaging system or service
automatically retrieves calls.
Displays
Line Redirection
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There areseveral reasons why you may get this
message. Forinstance, you cannotforward your
calls to a telephone that has been forwarded to your
telephone.
Your calls are being forwarded to telephone 21.
Two or more telephones are linked in a forwarding
chain, and one of them is out of service or is being
used for programming.
For other displays, see ‘‘Common feature displays’’ on page213.
Forward denied
Forward>21
CANCL
Not in service 
						

							106/ Forwarding your calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Turning on Line Redirection
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Canceling Line Redirection
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Tip -The line chosen for redirecting calls on other lines can
be used normally when it is not busy on a redirected call. To
avoid redirection failing because the chosen line is in use,
choose a line pool with several lines in it.
The system does not check that the number you give for line
redirection is a valid one. If you redirect to an invalid number,
redirection fails. Using an autodial button to enter the
redirection number helps avoid this possibility. An autodial
button used for line redirection must be programmed to use a
specific line. 
						

							Forwarding your calls /107
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Allowing a telephone to redirect calls

 
  			
 
 		 
  


 		 	 
 		
  	 
 
  	 		
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Turning the redirect ring for a telephone on or off

 
 
  		
	 
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Tip -If a telephone has redirect ring enabled, it rings
briefly for redirectedcalls on one of its lines even if another
telephone set up the line redirection. 
						

							108/ Forwarding your calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Displays while redirecting lines
You selected the intercom button as the facility to
place the call on. Enter a line pool code or a
destinationcode.
Press¥orADDto begin redirection. Press£or
REMOVE
to cancel aprevious redirection.
You have one external line on your telephone, but
you need a second line to perform line redirection.
Redirect your external line using a line pool as the
outgoing line.
You are attempting to redirect a line and the line you
have chosen is the outgoingline you haveselected
as a destination. You cannot redirect a line to itself.
Select anotherline.
Enter a valid line pool access code.
You have attempted to redirect a line, but someone
else has already redirected that line. Press¥or
OVERRIDE
to override the previous redirection and
redirect the line as youwant.
You can redirect calls only on individual lines.
Select the line to be used to redirect calls out of the
system.
Press the lines to be redirected. To undo aline
selection, press it again. PressALL
to redirect all your
lines.
Continue to press the lines to be redirected. Press
³orOKwhen you are finished.
The line you are attempting to redirect cannot be
redirected because the hardware does not support
redirection.
Intercom
Line Redirection
QUIT ADD REMOVE
No line to use
Outgoing line
Pool code: ___
QUIT
Redir by 21
OVERRIDE
Redirect denied
Select line out
QUIT
Select line(s)
QUIT ALL
Select line(s)
ALL OK
Unequipped line 
						

							Forwarding your calls /109
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Displays while canceling redirection
How Line Redirection is different from Call Forward
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Using Line Redirection

 		
 	   		
	 

	 		
	 		 	
		
	 
 	 		 	

 
 
		
 	  	  	 
 
 
 		
	

 
 	 			
	   	 
 	  		 


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Press the lines that are no longer to beredirected.
The lines light up as you press them. Once you
cancel redirection for a line you cannot restore it by
pressing the line again.PressALL
to cancel
redirection for all your lines. When you are finished,
press
³orOK.
Continue to press the lines that are no longer to be
redirected. Press
³orOKwhen you are finished.
For other displays, see ‘‘Common feature displays’’ on page213.
Select line(s)
QUIT ALL
Select line(s)
ALL OK 
						

							110/ Forwarding your calls
Compact ICS 4.2 System Coordinator Guide P0941543 01

 
		  		

 

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