Nortel Compact Ics 4.2 System Coordinator Guide
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1-800-4 NORTEL www.nortel.com/norstar P0941543 01 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2001 Compact ICS 4.2 System Coordinator Guide
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P0941543 01 Compact ICS 4.2 System Coordinator Guide Table of Contents Getting started with Norstar 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 15 Using Buttons 15 The programming overlay 18 A map for working in programming 21 Starting and ending a session 24 Ending a session 25 Frequently used programming operations 26 Changing the time and date on the display 26 Adding or changing a system speed dial 28 Changing the name of a telephone 31...
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iv/ Table of Contents Compact ICS 4.2 System Coordinator Guide P0941543 01 Viewing information about a call on thedisplay 44 Using Call Information for a particular call 44 Displaying Call Information before or after answering 45 Displaying Call Information for a call on hold 45 Making Call Display information appear automatically at a telephone 46 Changing what information is shown first about a call 46 Picking up a call ringing at another telephone 47 Answering any ringing telephone using Directed...
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Table of Contents /v P0941543 01 Compact ICS 4.2 System Coordinator Guide Using a line pool to make acall 64 Programming a memory button with a line pool feature code 64 Making calls from an ISDN terminal 65 Changing how you dial your calls 65 Using Standard Dial 65 Using Automatic Dial 65 Using Pre-dial 66 When the internal number you have called is busy 66 Priority Call 66 Making a priority call 66 Giving a telephone the ability to makepriority calls 67 Using Ring Again 68 TurningonRingAgain68...
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vi/ Table of Contents Compact ICS 4.2 System Coordinator Guide P0941543 01 Storing a number on a memory button for Autodial 82 Adding an autodial button 83 Choosing a line for Autodial 83 Using intercom as the line for Autodial 84 Using Last Number Redial 85 Preventing a telephone from using Last Number Redial 85 Using Speed Dial 86 Making a speed dial call 87 Changing and adding System Speed Dials 87 Adding or changing User Speed Dial 87 Using Saved Number Redial 89 Saving a number 89 Dialing a saved...
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Table of Contents /vii P0941543 01 Compact ICS 4.2 System Coordinator Guide Changing the automatic Call Forward settings for a telephone 102 Changing Forward no answer 102 Changing the delay before a call isforwarded 103 Forward on busy 103 DND on Busy 104 Call Forward and Voice Mail 105 Line Redirection 105 Turning on Line Redirection 106 Canceling Line Redirection 106 Allowing a telephone to redirect calls 107 Turning the redirect ring for a telephone on or off 107 How Line Redirection is different...
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viii/ Table of Contents Compact ICS 4.2 System Coordinator Guide P0941543 01 Viewing your Call Log 122 ViewingaCallLogitem122 Erasing log items 122 Making a call using Call Log 123 Creating a password to your Call Log 123 Changing your Call Log password 124 Deleting an assigned password 124 Programming a telephone to log calls automatically 124 Using Voice mail 126 Customizing your telephone 127 Finding out what a button does using Button Inquiry 127 Making the display darker or lighter using Contrast...
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Table of Contents /ix P0941543 01 Compact ICS 4.2 System Coordinator Guide Changing how calls are dialed 145 Changing the language used on the display 145 Making the display lighter or darker 145 Changing the ring on the telephone 145 Programming Hunt Groups 147 Adding or removing members from a group 148 Moving members of a group 149 Assigning or unassigning lines to a group 150 Setting the distribution mode 151 Setting the hunt delay 152 Programming busy line setting 153 Programming the queue time-out...
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x/ Table of Contents Compact ICS 4.2 System Coordinator Guide P0941543 01 Using the device attached to the internalanalog terminal adapter 171 Using a data communication device with the I-ATA 177 Turning off tones that can interfere with data transmissions 177 Programming answering machines or modems to answer calls automatically 177 Using the I-ATA with modems and fax machines 177 Troubleshooting for the device attached to the I-ATA 178 ISDN 179 ISDN BRI 179 Line access from an ISDN terminal 180 ISDN...