Nortel Compact Ics 4.2 System Coordinator Guide

							Table of Contents /xi
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Turning Services on and off using feature codes 187
Viewing the active Services from a two-line display
telephone 188
Viewing the active Services from a one-line display
telephone 189
Using passwords 190
Using a Basic password 191
Changing passwords 191
Clearing a Call Log password 192
Using special telephones 192
Direct-dial 192
Changing the direct-dial telephone assignments 193
Hotline 194
Bypassing a Hotline 194
Making a telephone a hotline telephone 194
Control telephone 195
Using Set lock 195
Changing Set Lock programming for a telephone 196
Using an auxiliary ringer 196
Turning the auxiliary ringer for a telephone on or off 196
Using Host System dialing signals 197
Link 197
Preventing a telephone from usingLink 197
Pause 198
Long Tones 198
Programmed Release 199
Run/Stop 199
Wait for Dial Tone 200
Using pulse dialing for a call 200
Using your Norstar system from an external location 200
Controlling access to your Norstar system 201
Direct inward system access (DISA) 201
Class of Service (COS) 201
Maintaining security 202
Accessing Norstar remotely over the public network 202
Tones 203
Using Class of Service (COS) passwords 203
General System features 205
Disconnect supervision 205
Hunt Groups 205 
						

							xii/ Table of Contents
Compact ICS 4.2 System Coordinator Guide P0941543 01
Internal numbers 205
Line assignment 205
Target line 206
Line pools 206
Overflow call routing 206
Memory buttons 207
One-line display 208
Prime line 208
Private lines 208
Volume bar 209
Wall mounting 209
Troubleshooting 210
Using the alarm telephone 210
Reporting and recording alarm codes 210
Testing the telephone 210
Testing the telephone display 211
Testing the telephone buttons 211
Testing the speaker in the telephone handset 211
Testing the telephone headset 212
Testing the telephone speaker 212
Testing the power supply to a telephone 212
Common feature displays 213
Index 217
Backup programming overlays 235 
						

							P0941543 01 Compact ICS 4.2 System Coordinator Guide
/13
Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing
the time and date, deciding how many rings it takes before a call
is forwarded and other day-to-day programming. Once you
understand these basic steps, you can move on to the many other
features described in the second section of the guide, and refer to
the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in theNorstar Programming Record. 
						

							14/Getting started with Norstar
Compact ICS 4.2 System Coordinator Guide P0941543 01
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines,telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in theNorstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
theNorstar Programming Recordso that you have all the
numbers and codes handy once you start programming. 
						

							Getting started with Norstar /15
P0941543 01 Compact ICS 4.2 System Coordinator Guide
What you’ll need to do programming
Programming is done using a telephone that can show two lines
of information on its display. Examples of telephones with two-
line displays are shown on page 15.
You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 18.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration below.
Business Series Terminal used for programming and maintenance
T7316 
						

							16/Getting started with Norstar
Compact ICS 4.2 System Coordinator Guide P0941543 01
Norstar two-line display telephones
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the T7316
telephone.
Business Series Terminal buttonss
M7310 M7324
1
2
3
4
546
7
8
10
9 
						

							Getting started with Norstar /17
P0941543 01 Compact ICS 4.2 System Coordinator Guide

 	 
 	
 
 	 		 
	
 
 	
 	 		 	 
 	 
   		 



		 
 	 	 	
 

	 
 

DisplayShows instructions for everyday calling as well as for
programming.
Display buttonsHave a variety of uses. The current use is shown on
the display above each button.
DialpadUsed for dialing numbers when you are making calls.
For programming, the dialpad isalso used for
enteringnumbers andletters
Memory buttonsDial a number orfeature code stored on the button.
Feature buttonAllows you to enter a feature code while using or
programming the telephone.
Hold buttonPuts an active call on hold.
Release buttonHangs up an active call or ends programming.
Volume rocker switchTurns the volume you hear through the handset up or
down.
During programming thisswitch is used to adjust
settings, such as for the display contrast.
MuteMutes thetransmitter in the handset.
HandsfreeAl lo ws you to speak t o andhear a call without using
the handset or headphones.
Telephone buttons
Business Series
Te r m i na lsButton description Norstar sets
²FeatureÄ
ÂHandsfree©
©Mute©
³Holdú
1
2
3
4
5
6
7
8
9
10 
						

							18/Getting started with Norstar
Compact ICS 4.2 System Coordinator Guide P0941543 01
Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system areOK
,CHANGEorCOPY.In
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout (found at the front of this guide) that shows the directions
the four buttons take you when programming.
ÃVolume ControlÃ
¨Release¨ Telephone buttons
Display button 
						

							Getting started with Norstar /19
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Business Series Terminal programming overlay
Placing the programming overlay on a Business Series Terminal
BusinessSeriesTerminals
ProgrammingOverlay
P0914001 01
Heading
BackShow
Next

    	
 
	
		 	
 
 
 
  	 


 	
 

	
  

    	


 
 	



	   
  
 	  	



	
Business
Series
Terminals
Programming
OverlayHeading
BackShow
Next
Business
Series
Terminals
Programming
OverlayHeading
BackShow
Next 
						

							20/Getting started with Norstar
Compact ICS 4.2 System Coordinator Guide P0941543 01
Placing the programming overlay
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit (»or¼).
Heading
Back NextShowNorstar Programming Overlay
Heading
Back NextShowNorstar Programming Overlay
Heading
BackNext ShowNorstar Programming Overlay